PORTLAND, OREGON -- I've shopped with Nordstrom for years and am curious how many other woman have noticed that it is rare to find anyone over the age of 30? Customer service is horrible, help is pretentious and unconcerning! ... read full review12 Replies - Latest reply on 07/14/2013
Worst Customer Service
LOS ANGELES, CALIFORNIA -- After finding out some of the UGGs authorized dealers were running promotion. I called Nordstrom customer service for a price match, they promptly did the price-match after verifying the competitor's ... read full review5 Replies - Latest reply on 11/30/2009
Counterfeit North Face?
MENLO PARK, NEW JERSEY -- My wife surprised me with this beautiful North Face Down jacket for our 18th wedding anniversary present. She purchased it at Nordstrom in Short Hills Mall NJ. I was so happy. I tried it on, fits ... read full review9 Replies - Latest reply on 01/29/2013
My daughter found a pair of shoes she wanted for her B-day and they did not have them in her size so the salesman said "No problem, I can order them for you and have them shipped to your house in 5-8 ... read full review6 Replies - Latest reply on 12/04/2009
SAN FRANCISCO, CALIFORNIA -- Nordstrom is the best store to shop in because they have the best return policy :) Once I bought an expensive pair of purple classic ugg short boots and like within a month there was a gaping hole in the back. I had lost the receipt, I went back, and they gave me a new pair; they completely understood because uggs are expensive. Nordstrom is very fair; most of the time you need a receipt but even if you have worn something and then become unsatisfied with it they will let you return or exchange it. Nordstrom is very reliable :)2 Replies - Latest reply on 09/13/2006Add reply
Poor shirt quality
DALLAS, TEXAS -- Nordstrom used to make one of the better dress shirts. They had shirt tails that were long enough to stay tucked in. I just bought 6 new Nordstrom (brand) shirts and the shirt tails are extremely short. ... read full review3 Replies - Latest reply on 03/30/2012
ANCHORAGE, ALASKA -- I moved recently from a hot, humid climate to a cold, dry climate. Needless to say, my skincare routine needs to change. I bought a moisturizer from Philosophy, thinking it would be perfect. But it was just NOT working and after a week of being miserable, I returned it. I HATE the thought of returning cosmetics, but I am so glad the salesperson understood my problem.
She gladly did a return and even gave me a few samples of things to try to see if something else would work. So glad to have understanding SA's!
CANOGA PARK, CALIFORNIA -- On going lack of customer service in cosmetics. Everyone is always new and unfamiliar with their product. Computer errors (your charge slip computer generated code and description does not match item sometimes) led to absolute awful service on a return item. I was assured the computer doesn't lie and of buying the product at another store. I was also accused of getting it for free and trying to return it. St John department overbearing and accused me of shortening a belt that I had just purchased the day before. A salesperson finally stepped in on my behalf assuring the manager it was not shortened. Did I get an apolgy from the salesperson (the manager of the department, Beth)? NO. What happened to the customer is always right? Nordstrom used to pride itself on customer service and customer loyalty.
1 Replies - Latest reply on 05/16/2008Add reply
I felt treated like a criminal. In the past,I was a VERY good Nordstrom customer even having their Visa card. Now I shop elsewhere and can hardly wait for the new Neiman Marcus to open in my area.
Poor Customer Service
SAN FRANCISCO, CALIFORNIA -- At approximately 11:30 this morning (8/9/13) at the Stonestown Nordstrom in San Francisco, I attempted to purchase a Shiseido bronzer. At the counter was a Smashbox clerk assisting two customers. At another ... read full review1 Replies - Latest reply on 08/10/2013
Pressured and Confused
NEW JERSEY, NEW JERSEY -- I used to love working there but now I feel pressured and Afraid to loose my job. I feel like I'm being forced to choose between working at Nordstrom forever and following my dream of Pursuing a career ... read full review5 Replies - Latest reply on 05/09/2013
DFW, TEXAS -- Ordered and payed for shoes and they arrived a few days later the wrong size even though the receipt had the correct size listed on it. Returned the shoes to the store and ordered the same ones again. 13 days later with no shoes still I called and they say the order was "cancelled" in the system and they didn't bother to notify me. I asked if there was any compensation for messing up my order twice and they said no they don't offer anything but they'll try again to order the correct shoes. Weeks after paying and I don't have the correct shoes and they could care less about customer satisfaction because they have my money already. We'll see if I ever get the correct ones!
1 Replies - Latest reply on 02/02/2010Add reply
Customer service training needed
PARAMUS, NEW JERSEY -- The Nordstrom store in Paramus is low class from the minute you walk in the door its the usual pushy and irritating salespeople following you around till you make the way too high priced purchase... It ... read full review7 Replies - Latest reply on 12/01/2008
94109, CALIFORNIA -- I just got back from San Francisco visiting a friend. I wanted to get some fuzzy slippers for me mum back at home, so at the last minute I decided to go to Nordstrum's. I was pleasantly surprised. Initially I was shocked at the madness of the shoe department, but after asking someone for assistance regarding slippers, I had the best customer service. The woman deserves a raise, I left with a smile and a pair of great slippers for mum.Add reply
SEATTLE, WASHINGTON -- I was confident that your store had quality products that it was selling its consumers, but I found out that it's not as true as I thought. I bought a pair of pants and 2 shirts at your store in Seattle. ... read full review3 Replies - Latest reply on 10/07/2003