Ever thing not in the store is a special order
TOTOWA, NEW JERSEY -- I placed an order for vinyl molding at the Totowa store in July 09. I never heard back from Norge. I went to the store on 9/1/09 and was told that I needed to place an order. I paid the $132.00 they requested and left the store. I got a call the next day from them stating that my order was in. My son had his friend pick it up. I gat a call from Norge on 9/9/09 stating that my order was in. I went in to tell them that I alredy received my order. They told me that the order I picked up was my July order and that my September order was in. I told them again that I alredy got my order and that I didn't need the second order. At that point, Heidi Fedor, the counter person (the absolute rudest sales person I ever came in contact with and who should not be working in customer service of any kind) told me that special orders can't be returned. I explained to her that I never picked up the order, how could that be a return. She then quoted company policy that "spectal orders" can not be returned. Again, I reminded her that I was neither told that it was a special order,(since she originally called it an "order", which by the way is what Norge considers a transfer from one of their warehouses to another) nor had I picked it up in order to call it a "return." I then asked why they didin't check for my original order status when I went to duplicate the order. Heidi Fedor's response was that the information isn't accessible from her computer. I then reminded her of the gray box behind her with the pink order shipping copies sticking out of it. Why hadn't she checked that before accepting a duplicate order? I asked her for corporate information for her company headquarters and she refused my request. Norge's methods of treating customers, their business methods, and their customer services are archaic, to say the least. I definitely won't be a repeat customer. Not would I recommend them to anyone.