TOTOWA, NEW JERSEY -- I placed an order for vinyl molding at the Totowa store in July 09. I never heard back from Norge. I went to the store on 9/1/09 and was told that I needed to place an order. I paid the $132.00 they requested and left the store. I got a call the next day from them stating that my order was in. My son had his friend pick it up. I got a call from Norge on 9/9/09 stating that my order was in. I went in to tell them that I already received my order. They told me that the order I picked up was my July order and that my September order was in. I told them again that I already got my order and that I didn't need the second order.
At that point, Heidi **, the counter person (the absolute rudest sales person I ever came in contact with and who should not be working in customer service of any kind) told me that special orders can't be returned. I explained to her that I never picked up the order, how could that be a return. She then quoted company policy that "special orders" cannot be returned. Again, I reminded her that I was neither told that it was a special order, (since she originally called it an "order", which by the way is what Norge considers a transfer from one of their warehouses to another) nor had I picked it up in order to call it a "return."
I then asked why they didn't check for my original order status when I went to duplicate the order. Heidi **'s response was that the information isn't accessible from her computer. I then reminded her of the gray box behind her with the pink order shipping copies sticking out of it. Why hadn't she checked that before accepting a duplicate order? I asked her for corporate information for her company headquarters and she refused my request. Norge's methods of treating customers, their business methods, and their customer services are archaic, to say the least. I definitely won't be a repeat customer. Nor would I recommend them to anyone.
TOTOWA, NEW JERSEY -- Purchased some soffit material was charged over $12 a panel. Thought price was a little high so I checked around. Found same product and same part #, about 20 mins from Norge for over $3 difference in price. When I bought about 50 pieces that's a lot of money for the same item. That's a price difference of over $160.00. Called company was told to come down with receipt and they would see what they can do. Drove to Totowa which is a ride from my home. Was told by owner that that is their policy. I will be returning this product. Hope they take returns without charging me a restocking fee? The company I found to be cheaper was Bradco Supply, Riverdale, NJ.