TROY, MICHIGAN -- I had their services for a number of years prior to a catastrophic fire that burned my business to the ground. Now over a year later I am receiving e-mails threatening my credit by a company called Altus GTS out of Kenner LA. There is a class action lawsuit forming due to this company's fraudulent, despicable and unlawful practices and I for one will be happy to join testify about my experience.
I hope this company has to pay for the way they treat their customers. I have contacted the Attorney General in my state and they told me they are very aware of this company. The Better Business Bureau also had nothing positive to say about them. Please benefit from the mistake I made and do not do business with this unethical company.
TROY, MICHIGAN -- This is a warning to small business owners. DO NOT do business with North American Bankcard or any of their shelter businesses which include among some names Lease Finance Group, Global Payment Future Payment, Future Pay Tech and Bankcard 8600. They are scam artists. They told me they can save me a lot of money if I processed through them. They can do it for 1% no extra fees, they told me that you are not locked into a long-term contract and if you cancel it will only cost you a minimum fee I was told $99.00. Their Rep came to my store and told me one lie after another.
I was promised that there was no fee for the credit card machine I would be paying 1% on all of my transactions credit and debit alike + 19 cents per transaction. That added up to less than I was paying sounded good to me. I was promised that there were no hidden fees and rates would not go up as long as I was processing through them. I was very busy that day and had to take care of customers and answer the phones, but I made time for Randal their Rep. He explained that the paperwork I was filling out was just saying I had the use of their machine free of charge and that if I had any problems with it they would send another free of charge up to 2 times.
He put zeros in all of the spots on the contract and had me sign and initial then faxed the paperwork off. When I answered the phone at the store, the representative walked out the door with the contract and drove off. Then stopped answering my phone calls. The processing company denied any responsibility for his actions. I asked over and over for a copy of the contract, told them that I did not want to do business with them and wanted to cancel services. They were not depositing the correct amount of money in my account and the amount they were taking out was much more than I had been paying my original processor.
Then another company Lease Finance Group withdrew $124.00. I called North American Bankcard and they said that it not them who I had been told by the representative that they didn't charge for the machines use. The paperwork I signed had a 0 in that space. I asked again for a copy of the contract. They said I would have to call Lease Finance. I called Lease Finance and they said that I sign a non-cancelable contract for 6 years. I told them I did not agree to that. I demanded a copy of the contract and fought with them and North American Bankcard for about 2 weeks. Finally Lease Finance faxed me 3 pages of their 9-page contract.
It said I had 2 weeks from the day I received the machine to cancel in writing but the two weeks were up. They basically told me that it was my fault for getting duped and that I deserved it because I was stupid. I never received the 26-page contract from North American Bank Card. North American Bankcard gave me the runaround transferring me from one person to the next, each person contradicted what the last said. They kept telling me that they weren't responsible for what their Rep did. Finally I spoke to a "supervisor" who said that he felt bad about what the representative had done and that they don't condone what he did so he was fired.
I told him that I did not trust them and did not want to do business with them. I wanted out of the contract I was tricked into. He told me there was nothing they could do about it. The contract was between Lease Finance and my business. I called Lease Finance company and told them that I was tricked and I finally filed a complaint with the Better Business Bureau against both companies. In the complaint I said I DO NOT WANT TO DO BUSINESS WITH THIS COMPANY. I said to resolve it. I want North American Bankcard to pay the $8928.00 cancellation fee that Lease Finance wanted to charge me for the machine that was worth about $200.
I got nowhere with either complaint. Lease Finance said that it was not their fault that I was Stupid enough to sign the agreement and basically said I deserved to be ripped off but if I could trick someone into taking over my lease I could still get out of it. They are now charging me $133.00 a month for a machine that I do not use. Fast forward to now North American Bankcard drained my bank account making withdrawals under 4 different names in the amounts of $272.90, $46.45, $78.45, $133.61, $152.45, $895.00, $897.00, causing $90 in overdrafts in January.
It caused my account to be overdrawn by $1610.00 and to bounce a check at Lowe's for $174 so there's a fee for that from Lowes. Out of the $2565.86 that they took. $1792.00 of those were returned for insufficient funds. But hey got $683.89 + the 90 off overdraft fees. so I am was out 773.89. I ended up losing almost $800.00 in January. Then in February pulled it again causing over $400.00 in losses. And in March almost $500.00 in losses.
There are thousands of complaints on different site on the web about this company yet they are still in business. North American Bankcard is sponsored by HSBC Bank USA, National Association, Buffalo, NY and Wells Fargo Bank, N.A., Walnut Creek, CA as its Acquiring Banks.
TROY, MICHIGAN -- I switched from my bank's credit card processing service because the price was higher than what NA BANCARD Services had promised me in both verbal and written format. I had all my own equipment so there was not problem with me switching over I was told. However, when I called to have it reprogrammed I was told there was a password on the machine from my old processing company even before we tried to program the machine.
When I called my old company, I was told there was no password and they should be able to take care of it with no problem. I called back again and informed the person in India of this and was told no, there was a password and they would not even try if I did not have it. So, I was not able to use my machine with NA BANCARD at all because it was never programmed.
I do not process a great deal of credit/debit cards in my office but wanted to have the service available for my clients. The amount I was contracted to pay was around $9.00 per month. However, as time went on, the payment went higher and higher reaching an amount of $30.65 per month; and I had not processed a payment through their system at all. So basically I was paying for the service at over 3.25 times more than what I was contracted for. Plus, they took an additional $100+ out for some sort of Government mandated fee, which of course I was not told about.
When I called I was told that I should have been informed of this fee. I found out later my bank had been taking it out month by month and this was why the monthly fee was higher with them. But when I added in the monthly fee plus the one time government mandated fee, I was paying more on a yearly basis.
When I called to ask why the service was so high I was told I had not taken a class on credit card processing and that I was being "penalized" for not doing so. The funny thing is, it is not in the contract and I was never informed I was to take this "class". I then canceled my service by faxing in the document sent to me on February 6, 2013. I retained a copy of the fax confirmation after sending it. In March, the $30.65 was charged again to my account. I called to find out why and was told the request had not been received in their office. I informed them I had the confirmation and this was not acceptable to them.
I then faxed the scanned copy, actually the original fax again that was electronically stored, to them again. I asked if I would have any further charges from them at all. I was told no, and the account would be closed. I asked for the $30.65 to be refunded to me and I was told they could not do that amount but would refund $25.00 as a "courtesy" to me. I told them it was worth the $5.00 not to have to wait on hold for 35 min.
Lo and behold today I checked my account and there again was the $30.65 charge for April. I called again and also had to wait on hold for 25 min until someone answered. I was now told that they have up to 30 days in which to cancel my account and it had not been 30 days. So, one person tells me one thing and another tells me something else.
So, I asked to speak with a supervisor and was told they could not refund me the full $30.65 but that he would be happy to refund me $25.00, again courtesy fee. If you are looking for a credit/debit card processing company do not, I repeat do not, use these guys. They are a total rip off and will only bleed you dry for fee after fee after fee.
North American Bancard users there may be justice in the near future!! After posting a 100% truthful scathing review elsewhere on the web, I was contact by an attorney that was inquiring about Bancards Slow or No payment history and was then asked how I felt about joining in on a possible forthcoming class action lawsuit. I have actually never been in a class action lawsuit before nor have I even sued anyone, but my dealings with this company have frustrated me to no end. I have had to follow up on 90% of my charges in order to receive payment, sometimes weeks over due!
I have visited both of the buildings in Troy Mi after being told time after time the check is in the mail or I must be the one doing something wrong. I sat down in the lobby with a member of their customer service team and she then had them create a new merchant ID for me, and we ran through a transaction and I still had to call back a week later and was told at that time that the "auto batch" feature is junk and doesn't work. If it's not one thing it's another! I would advise everyone dealing with this company to record your phone calls every time you have to call in. Time after time I was told one thing one day and then told the opposite the next.
Well not planning on actually typing another long drawn out scathing review, Lets just say "Stop, Do Not Even Think About Using North American Bancard!!!!" I think I will do as instructed by the attorney and file a complaint with the Better Business Bureau (the real one, not the fake on Bancard setup) and wait to for more info in regards to the Class Action Lawsuit.
And to think all I want is out of my contract, I am sure they will come back with section this sentence that, but the sad thing is they have NEVER lived up to their contract!! I should not have to pay $420.00 to get out of this ** contract!!! I would encourage everyone that has had problems with North American Bancard to register your complaints with the Better Business Bureau and join the Facebook Group: North American Bancard Sucks. "A group of like minded individuals who know North American Bancard Sucks. They do not uphold their end of the contract but expect you to pay to get out of it."
Since I have posted this complaint I have had to follow up on 100% of my charges. And every time I have to follow up on one, they are saying it's once again this or that that I am doing wrong. Thing is I am still following the same exact routine that they created with me sitting in their lobby. How can it be this or that when it is the same routine time after time. Fraud! I will gladly join in the class action lawsuit now.
June 7, 2010
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
Per the notes on your Merchant Account 87*********72 notes, you have been in contact with both our Customer Service and Technical Support departments.
In regards to deposits for transactions, it indicates that there was an issue on how to use Touch Tone Capture and has been addressed with training.
If you feel that your account was incorrectly debited, or your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors. Please have your Merchant Account number ready, and contact me at 248-283-6059 so that your specific situation may be properly researched and addressed.
ALPHARETTA, GEORGIA -- Owned a business in 2011 for which I needed a credit-card terminal. I applied through North American Bancard but had to close down the business in few months. I sent their terminal back and closed out the application. To my surprise, I saw a charge of $895 in my bank account 3 months after the closing of the merchant account. I immediately closed my bank account but the damage was already done.
I inquired with NA Bancard but was given no proper explanation. I spoke to numerous agents and they only kept on saying it was for the terminal as per the agreement but there is nothing on the application which mentions about this charge. However, I did see if you do not return the terminal, they are authorized to levy the charge on you, but here I had duly returned the equipment.
Somehow, we forgot about the whole mess and 2 years afterwards, another collection agency CFM Group starts giving calls every day harassing that there is another 1100+ dollars due on my account. This was a huge setback as we had not only closed the business but also closed down all the accounts associated with it and there is simply no way, without having the terminal, we would incur these charges.
I think North American Bancard are one of the worst offenders of laws and the regulatory authorities really need to check on their unethical practices. How many consumers it will take to awake these authorities? When in this economy, every dollar counts. How will an average person manage such hassles? Are there no legal guidelines to stop such harassment?
TROY, VIRGINIA -- I was talked into using their service (Phone Swipe) for my credit card transactions by a salesperson who said it was just like Square I was currently using, but with a smaller percentage charged. He did not tell me there were hidden monthly charges plus that I had signed up for a 3 year contract. I sent the equipment back but they continue to charge me the monthly fees. I tried to tell them I was not told of the 3 year contract and they said I could cancel it for $280 (I have 2 locations so $560).
I am working with my bank to get the charges blocked but they change slightly their transaction numbers so they cannot be blocked (apparently this happens a lot to them and they know their way around it). I was told by Wells Fargo that this is a disreputable way to draft fees but as yet they cannot stop them. I also have been unable to get a copy of the contract I signed on a computer (so I had no hard copy).
TROY, MICHIGAN -- STAY AWAY. I sold my practice, and the new buyers didn't want this service. So I initiated closing the account. I was charged 'minimal' fees ($50-60/month) during this transition even while no transaction were being processed and they still additionally charged me an early termination fee of $490 although I had been with them for years. When you call to discuss your account with customer service, it will take you a minimum of 30 minutes each time!
My final straw which led to this review (of which I've only reviewed 2 things in my life) was that on top of the charges mentioned above, there was a 'new' fee of $99 annually that I was charged even though my account had been silent for a few months. I was told initially that they would refund that fee after they received the equipment and $490. Now I'm told I won't be. GREED - not customer service and doing what is right.
NORTH CAROLINA -- We moved and changed banking information, updated the credit card company with all the new details, have our bank write to them with our banking information, and it's been three weeks now we have not receive anything from them. They are still collecting the money we processed. Every time we talked to someone, we were told a different amount that we were to receive and surprisingly we were still processing, but the funds they report to us was getting less and less instead of more. We will have to get a lawyer if our funds are not received by the end of this week. We are definitely changing companies.
We apologize for any misunderstanding that may have occurred while processing the NAB. Unfortunately, we are not able to locate your specific account based on your post,however I'd love to speak with you further regarding it. Please feel free to contact me directly at your earliest convenience. I can be reached at 866-485-8999 x 1443. Again, we apologize for any inconvenience and I look forward to speaking to you. Thank you for your time.
TROY, MICHIGAN -- I should have trusted my gut from the beginning as the originating sales representative with this company radiated sleaze and fast-talking deception. I have asked for his name on several occasions and been told there is no way to trace that back as they are "independent reps". Never ever disclosed the three year contract clause with hundreds and hundreds of $'s in early termination fees. 6 different itemized monthly fees totally over $62.00 a month and that is if you don't use the services.
There is even more cost if you do. I was told that my monthly service fee would be "A total" of $9.95. They will float your incoming funds for days before releasing them to you then charge more fees. Terms of termination supposedly on page 3 or 4 of a contract that I was never given a copy of, or at least not a complete copy. What was sent was a 2 page merchant services agreement (with no page numbers) entitled "Terms and Conditions of Merchant Service Agreement".
It has numbered items 1 through 11 and the second page isn't numbered at all. Even the representative taking my call today to inquire about terminating lied on his write up that was auto emailed to me saying he had offered me the chance to transfer this account to another merchant which was never mentioned. There is a lot more to this story but that's all I am writing until I have met with my attorney. After scamming me for months now they want $698.60 to say goodbye to them. Watch out! Once they have your bank account info you don't have a prayer. Bottom Line is that this company is absolutely horrible to deal with. Just don't do it or you will be sorry!
When I signed on to credit cards processing contract for North American Bancard in early 2004 as favor for one of my longtime patient, this is beginning of nightmare worse than dealing with worst HMO insurance ever. I contacted their customer service representative in 2005 after 18 months of contract with them to inform them that my company is dissolving. The representative with no apparent manner told me "You have signed on 3 years contracts and it will cost your $1200 early termination fee or you can continue to pay $40 per month for next 18 months which will run you $720 which will be cheaper."
I told her this is highway robbery and I need to speak to her supervisor, she put me on hold for over a hour. Another rude person with no education background stated "It ain't my problem and if you're not going to pay, we'll ruin your personal credit for rest of your living soul." Facing with her blackmails, I unwillingly asked her if I paid her company $40 per month for next 18 months and my contract is terminating. She stated I got her word on it and she'll sent me termination notice for me to fill out in which I quickly completed the form and faxed back to NAB.
I called back NAB couple days later and was told by another rude representative that they never receive anything and I told her to wait next to fax while we're talking and I had faxed another copy of termination and she finally claimed that she received it but I must pay $40 per month which will be automatically debited from my checking account.
After they collected $720 for not providing any services for 18 months, I noticed they continue to debit $40 per month after 18 months. I called their customer disservice dept, another rude representative claimed that they can continue to charge me $40 per month EVEN after my account is terminated. I quickly close my checking account from my defunct business.
Somehow, these robbers found my checking account from my new business and continue to debit $40 per months. After I found it out several months later and few hundred short in my checking account, I called these NAB people and they told me that my account is terminated and they'll refund my overcharges back. Of course, they never refund any money and when I inquire how can they debit my new checking account without my authorization and they claimed they can debit any account any time that they wish.
I quickly inform my bank to stop paying NAB. NAB immediately sent my account to their collection company which must hire the same rude reps and began to make harassing phone call @ 6 AM every morning. These people refused to hear any explanation but threatened that they will "** with my credit profile for both business and personal."
I tried to called NAB Customer Disservice dept and of course received the same run around with transferring of my call to 6 different rude peoples and finally stated "Your account is in collection and there ain't nothing we can tell you about your account and you better paying these collection folks up or we'll sent you to more collection companies to harass you."
After more than $1000 defrauded by NAB, I was checking blog sites for complaints against NAB and I found there are many small business owners like me who have been defrauded by NAB. I guess this must be their business model to defraud many small businesses. If anyone wants to start class action lawsuits to protect innocent small folks like us, please count me in.
June 4, 2009
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost, NAB would like to apologize for what sounds like an unusual and extreme unsatisfactory experience that occurred.
In regards to the cancellation fee, Section 13 contained in the Terms and Conditions clearly states, “Any merchant who terminates this agreement prior to it's termination date is responsible for any and all monthly fees assessed under the Agreement for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, which in no case shall be less than $295.00.”
If you feel that your account was incorrectly debited, or your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273, extension 1300 so that your specific situation may be properly researched and addressed.
Should you have any questions regarding this response, please have your Merchant number ready and contact our Customer Service at 800-226-2273 Ext.1300.