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North American Bancard - Page 3

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94 Reviews & Complaints

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Surprised at these negative reviews - I had a great experience
Posted by Sarahcknapp on 06/29/2012
I had a great experience with North American Bancard. The company saved me time and money in my business and the customer support team has helped me numerous times. I'm a little surprised people have not had the same experience that I did.
     
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Posted by Alain on 2012-07-01:
If they've done a good job for you, it's great that you took the time to compliment them!
Posted by North American Bancard on 2012-07-20:
sarahcknapp,

Thank you for your positive feedback! We pride ourselves on making the processing experience as seamless as possible for our merchants, so it is great to hear that our services are working out for you.

If you need anything in the future, please do not hesitate to contact Customer Service at 866-485-8999 x1300.

Thank you,
Brandy Laws
Research Analyst
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Ripped Off in Oklahoma
Posted by on 03/14/2012
TROY, MICHIGAN -- I wish we had knowledge about this web site before this company contacted us. We were very doubtful about using a credit card machine. But a sales representative from this company assured us that this was the best way to go and they guaranteed that they had the best rates. we wanted to know every fee and charge with taxes so that there wouldn't be any surprises. The representative said no surprises the total package includes: free equipment and a 60 day free trial. $25.00 monthly fee if there was no credit card sales that month. $.18 per transaction and a $5.00 statement fee. Told the representative that needed time to discuss with my partner. Before could do much discussing representative had already called back wanting us to sign before plan would change. He said this was a great bargain, that he should know he used to be a mortgage broker and had service with the company. He loved the companies services so well that he shut down his business and went to work for NAB.

Of course pulled us in with "he personally recommended". We asked a few more questions, one being "what happens within the 60 days if we don't like the service?" The representative said that NAB would send a pick-up order at no cost to us, to send the machine back. The first month that we did not use the machine the bill was supposed to be $30.00, it was seriously over the quoted price! So we called the company and the representative that answered told us that the original representative was fired because he gave us a great deal that wasn't a plan that NAB offered. The new representative said first of all our contract should have only been for 30 day free trial, that they never have offered 60 day trials. (since then we have seen an add saying $0 down set up fee and a 90 day free trial)We told new representative we wanted to cancel to send the pick-up ticket for the machine. We called to cancel several times before the 60 day trial was over. The Pick-up ticket wasn't ever sent. After 60 days was up we were still trying to cancel and they told us we had to fill out certain papers to cancel. We asked for those papers and did not receive them. We called again for the papers and when we did finally receive them, the papers stated that there is a cancellation fee of $900.00. We did not agree to this because we had been trying to cancel with NAB before our 60 day trial was up, therefore we did not sign the papers. We went a few months without any credit card sales. Then they hit us with a bill for $295.00 for some sort of (hidden) fees. We again called the company trying to take care of this situation. We could never come up with any kind of agreement.

The last statement that we received is dated 8-31-11. Never heard from them until yesterday, 8-13-12. From a collection agent wanting us to pay $1835.00 but would settle for $1200.00.

(we had to update this review - because doing research we found some misplace papers and bills. This new review is correct.)Also, letting every one know we are sending this informaion to the BBB. If enough of us contact the Better Business Bureau about this company, maybe we can prevent NAB from doing this kind of thing to other small businesses or companies.
When looking through our papers I have dicovered that we did not receive all of the papers for the contract. We are missing pages 2-8. We hadn't noticed because it was faxed to us and at the top of the first page it says 1 of 8 pages sent. The last page says 8 of 8.
How does these people sleep at night knowing they are misleading and stealing from inoccent people? What else am I going to find out while doing all of this research? If any one has an attorney please leave a message or have your attorney leave message so that we may get in contact. Someone has to stop these people from getting away with this.
Here I am again updating my review: Not only does it seem like NAB sales representatives have a script when trying to sell to customers. It seems they follow a script about what pages to send to the customers. Now after having read complaints on this site, we have descovered that there is a possible script when responding to the customers as well. Be your own judge, pick a few complaints and scroll down to the company response. You might be amazed at what they say. The responses from NAB, in atleast one paragraph of several responses are so similar - almost exactly word for word. (very curious!)

[removed solicitation for legal contact]
     
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Posted by Slimjim on 2012-03-15:
I'd tell the collection agency to pound sand and would seriously consider filing a complaint with the FTC for deceptive business practices.
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Don't do business with NABC
Posted by Scammedbynabc on 03/06/2012
I am not going to go into a lot of detail, I have spent over 4 hours dealing with them today and am just plain tired. I would advise anyone, esp. a small business to stay away, use a local bank or go directly to the card companies.
As a note to NABC since I know they read these, I recommend you not automatically sign your merchants up for the Gold mybizperks and start charging them a monthly fee. This is where many of the problems stem from and it is a legal, but misleading way to make money off your merchants. Instead, sign them up for the FREE bronze membership and then allow them to upgrade. You will have less complaints and be a much more customer friendly company.
You would also be wise to not outsource your sales force, that is another source of your complaints.
And, not use robots for customer service reps. I just talked to one, about the 7th one today, who was great, but the first 3 were horrible. I even had to scream at one to get her to stop talking and actually listen to me. She would not stop talking, it was amazing. She kept going on and on about a three year agreement, which was incorrect and when I finally got her to shut up and listen to me. She looked and found I had a 1 year addendum to my contract. It was absurd and I have never gone through anything like that before. No offers of help were given by most of the CSR's only, this is what it says...... I also had to call and get a correction to one of the email synopsis of the conversations, it was completely incorrect.
I still am just waiting out the next couple of months and will cancel when my one year is up and will definitely not recommend anyone doing business with this company. Even with the cancellation letter, I have called three times to get clarification due to the wording of the letter. If I had done what was recommended by one CSR, I would have risk paying the early term fee. I should not have to call 3 times to get correct instructions and am only hoping now I have the correct information. We will see. I do not trust anything I am told by this company.
     
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Posted by trmn8r on 2012-03-06:
There certainly are a lot of complaints about this company by small business owners. That's a shame. Thanks for taking the time to express your frustrations.
Posted by Slimjim on 2012-03-07:
I've never seen complaints, both in nature and volume, against any gateway processor like I do here with this outfit. One thing B2b companies don't have to worry so much about, is consumer protection bureaus interceding over deceptive business practices. On the other hand, companies have the tools to sue much easier than individuals. I'd quit, tell them to shove any early termination fees, and sue them if they give you any problems over it for breach of agreement. Frankly, businesses should have sued these guys off the map years ago from what I've read here alone.
Posted by North American Bancard on 2012-03-08:
Dear scammedbynabc,

We apologize for any misunderstanding that may have occurred while processing with NAB. The cancellation procedures are clearly stated in the Terms and Conditions of the contract that all merchants sign.

Unfortunately, we are not able to locate your specific account based on your post, however I'd love to speak with you further regarding it.

Please feel free to contact me at your earliest convenience.

I can be reached via email - vjackson@nabancard.com or by phone - 866-485-8999 x1251.

Again, we apologize for any inconveniences and I look forward to speaking to you.

Thank you for your time,

Veronica Jackson
Research Analyst
Posted by DukeL on 2012-05-31:
In September 2010, we had made to let the NAB got access to our bank account and we had to close our bank account Around the end of 2011, the NAB placed the merchant account (No. 8788290220884) with a collection based on a NON-BINDING contract agreement. After hassle with them for about a month, they said that they had cancelled the account and removed all amount from the collection. However, now they have placed the account (No. 8788290220884) with another collection agent.

My advice is DON'T EVER THINK DOING BUSINESS WITH THE NAB. Period.
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What Customer Service
Posted by Oeggs on 02/06/2012
Customer service is a joke. I have never encountered such an unprofessional customer service agent in my 30 yrs. Very rude, disrespectful, and did not proper acknowledge my problem. Flat out send that he would not issue a credit and will not discuss this with me and hung up!
     
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Posted by trmn8r on 2012-02-06:
What kind of a credit did you request, and how specifically was the problem not properly acknowledged?
Posted by North American Bancard on 2012-02-06:
oeggs,

We apologize for any inconvenience that you may have experienced with an agent of North American Bancard while contacting our Customer Service Department. I would be interested in speaking with you further so I can locate your account and get some more information. Please email me at blaws@nabancard.com at your earliest convenience.
I look forward to hearing from you soon.

Thank you,
Brandy
Posted by madconsumer on 2012-02-06:
thank you NABC for posting responses on our site. i know consumers appreciate your efforts!
Posted by trmn8r on 2012-02-06:
There is an interesting pattern to NAB cmmplaints - there are a lot on the web, but it is a very large company.

Typically, they resolve most complaints, which is a good thing. Many complaints are merchants complaining they were unaware of terms when they opened accounts, because the sales rep didn't tell them.

Since this complaint appears to be of a different sort, maybe it will be resolved soon. I hope so.
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Worst experience EVER!! with a "service" company.
Posted by Fredfon on 01/06/2012
I rue the day the representative from this company walked in my door.

If you sign up with this company (and BTW your locked in for three years which the representative will not tell you) be prepared to spend HOURS on hold with a "service rep" and then bounced over to a "tech" while they attempt to get your terminal to function properly. And no your can't process any payments during this time. The techs are incompetent, and the service reps are exceedingly rude.

When they finally admit that it is their machine not working properly-they will send you a new terminal, but make you send back the old one AT YOUR EXPENSE!!
And don't fall for the trick of-"leave your number and we will call you back" because they will not.
     
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Posted by Alain on 2012-01-08:
You might want to make an official complaint with your states/provinces consumer protection office. This may not have any immediate effect for you, but at least it may get the company's attention eventually. Meantime, thanks for spreading the word to alert your fellow consumers!
Posted by Rebecca Paull on 2012-01-12:
fredfon,
We apologize for any inconvenience that you may have experienced with an agent of NAB and while getting your account set up with us.
Most times we do a swap, we send a UPS call tag, and if it is our equipment we will swap for free especially if it is a terminal issue.
I'd be interested in speaking to you further so I can locate your account and get some more information.
Please email me at rpaull@nabancard.com at your earliest convenience.
Looking forward to hearing from you soon.
Thanks,
Rebecca
Posted by scammedbynabc on 2012-03-06:
AGREED! I fell into their trap of leave your number and we will call you back last year and sat on hold for hours today. It was my worst customer service experience too. Unbelievable. Fortunately I forced the salesman to put in a one year addendum to the contract, would not sign until he did. I cannot wait to get out from under this fraudulent company. Steer clear of them.
BTW, I never got paid for the charges I accepted last year, never got training on the equipment, did not realize that even though you are paying for wireless and the charges are approved, they are submitted unless you do something else. That was never explained, so I never got paid and lost the merchandise. NABC doesn't really care, because they are getting their money from the merchant. Crooks, crooks. crooks. They would be wise to stop outsourcing the sales people or to at least take responsibility for what the salespeople do.
Posted by Sharon on 2012-03-07:
I agree!!! This company has cost my small business more money than ANY other!!!! I wish I had kept my original CC company. Sales people kept a bunch of secrets. Now I'm locked in. High fees, and I didn't realize that I had to LEASE a machine....I already had one! :( We got screwed! I will warn ALL businesses in my area to do no business with these people!!!
Posted by jika on 2012-04-01:
hey, i just had around with these people to, it is best if all small business owners are aware of these scam artists. they are a bunch of money maggots with out a conscience out to steal all they can. so far they have been very successful. and don't worry i will warn eveone i can
Posted by Past customer of NABC on 2012-06-20:
They are crooks and theives. I followed all their directions to close my account. I thought things were settled and 60 days later they go ahead and draft more money for not doing a thing. My bank advised me to close my account or they'd likely keep drafting. Go with anbody but NABC.
Posted by Jesse Larriva L.A. California on 2012-07-23:
Wow, Im very sorry to hear that most of you didnt get the proper service you deserve. I work for North American BanCard as a Sales Agent. I always disclose "Early Termination Fee" and the 3 year contract. What you people fail to realize is the 3 year term is for your protection and the company. Bottom line your representative misrepresented himself and the company. I have several companies that I have signed up and not one of them can complain about service. Will things go wrong??? Yes. But, its up to the merchant (You) to contact your sales agent. If he or she is not doing their job to help you with any issues that may occure, then you can't blame North American BanCard. You just have a bad or inexperienced Sales Agent. My merchants love N.A.B and our low rates. If you need help contact me. anymerchants@gmail.com
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Horrible Scam Company!
Posted by Jparktkd42 on 10/04/2011
Do not use this credit card terminal company! Horrible customer service, hidden fees, and horrible rates! A women named Deborah that works for the company is very rude and very unprofessional!! Do NOT use this company!
Read Company Response
Company Response on 10/04/2011:
We're very sorry to hear your complaints about NAB.
Unfortunately, we are not able to locate your specific account, therefore can't assist with rectifying your issues.
Please contact me directly at 866-485-8999 x 1314 at your earliest convenience.
Thank you,
Rebecca
Research Manager
     
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Posted by Alain on 2011-10-05:
Looks like they want to work with you on this. Give it a try.
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Stay away, this company lies incessantly
Posted by Giannarod on 07/13/2011
TROY, MICHIGAN -- I have never written a negative review prior to this but I have been swindled by this company. I am currently being charged half of all the credit card transactions that I run. So I want to cancel since I'm being charged way too much.

I was told explicitly by my sales representative that there would be no fee for cancellation and that I could cancel at any time. My sales representative brought over about 3 pages for me to sign with my credit history and then I signed the last page. Nowhere in the paperwork that I signed did it mention an early cancellation fee. After contacting North American Bancard suddenly additional papers that I never saw or signed appear within what I had "signed". They are telling me that in order for me to cancel that I must pay $910. What?!!!

The moral of this story is that I am kicking myself for not doing my homework. Clearly this company is unethical and their reps will tell you anything in order for you to sign up and then unexpectedly add additional unknown pages to your contract. I will tell all of my small business owner friends, all people in my franchise to STAY AWAY!
Read Company Response
Company Response on 07/18/2011:
Giannarod,

We at NAB are sorry to hear that you report to have had an unfavorable experience thus far with our company. In order to avoid contract discrepancies such as the one you referenced, our agreements are numbered 1-10. This way our potential merchants can verify that they are receiving the full contract before they sign. We would be happy to review your situation and resolve your sales agent dispute to the best of our ability. Unfortunately, we are unable to determine your specific account information to assist you more effectively. If you would like assistance in this matter, please contact our Research Analyst, Scott, at (866) 485-8999, Extension 1256.

Best Regards,

Rebecca Paull
Research Manager
     
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Posted by michaelsmith on 2012-07-26:
the sales person emailed me a 3 page merchant application WITHOUT page numbers and then an extra page WITHOUT page number that is actually the 22nd page of a Program Guide. i assume they hope you will sign without reading the full guide.
Posted by Mark K on 2013-12-04:
I have been charged from them to the amount of over $650, ranging from 19.95 to 150.00 for what I have no Idea.

STAY AWAY FROM THEM.
I have to close my bank account today of all days.

My bank stated since each time they charge a different amount I have to open a NEW DISPUTE and BLOCK.

These people are scammers.
0.00 to cancel. Faxed them the information 30 days ago.
CHARGED AGAIN!!!!!!

BBB will be notified.
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Do Not Use This Company
Posted by Caacct on 07/05/2011
We are the accountants' for many businesses and this is the first time we have felt strongly enough about a company that we had to write and hope someone reads this and does not use this company. We have had 3 clients within the last year get promised the world by this company - the hidden fees and crazy "misunderstandings" are beyond belief. I would recommend trying a local bank that you can actually contact and discuss issues with. Most services will try to be competitive so if you show them the offers you have they will come very close and again - you can talk to them even after the contract is signed. There is NO talking with NA Bancard - once they get that contract signed you have to pay them usually around $1,000 to get out and actually had 2 clients that did do that because it actually still made sense since the hidden fees were that much!!! Please explore all options - THIS IS NOT A COMPANY YOU WANT TO DO BUSINESS WITH!!!
Read Company Response
Company Response on 07/07/2011:
Dear Accounting Firm,
We at NAB regret to hear that three of your clients have had unpleasant experiences with our company. We strive to provide world class customer service, and apologize if those expectations were not met. As far as your client's inability to reach us, we have 24-hour technical support, and a customer service department which is open Monday-Friday, 8am-10pm est. We are unclear as to the basis of your claim which states that we are somehow unavailable to our merchants once we obtain their business.

Furthermore, our merchant's cancellation policy, as well as their pricing schedule is clearly defined in their merchant agreements. We take pride in being a BBB Accredited Business. We have held this distinction since May of 2001, and work wholeheartedly to resolve all of our merchant's concerns. Our current rating with the BBB is an A+, and can be viewed at: http://www.bbb.org/eastern-michigan/Business-Reviews/credit-card-processing-service/north-american-bancard-in-troy-mi-27000275/

Unfortunately, due to the lack of information in your post, we are unable to identify the account information for the three clients you represent. If you or your clients are still in need of our assistance, please do not hesitate to contact our company directly at (866) 485-8999.

Thank you,
Rebecca Paull
Research Manager
     
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Posted by Skye on 2011-07-05:
I think it would help us to understand what your complaint is about, if you told us what the hiddens fees are you refer to, as well as what type of misunderstandings you've had.

I do agree though, that using a local bank is the best way to go, for us it is anyway. Never ever had one issue in 11 years and customer service is outstanding.
Posted by scammedbynabc on 2012-03-06:
STAY FAR AWAY FROM this company. AS one other person put it, they suck you in, lock you up and suck you dry. I have had the worst customer service experience ever, have paid over $700 for nothing, absolutely NOTHING, have not been paid for the charges I accepted and have basically been told that it is all my fault. I have had NO contact from this company at all until today, and that has been since June2011. No phone calls, letters, emails nothing to see how I was doing, verifying or even notifying me of these additional fees they have charged me, nothing. Not a customer friendly company at all. STEER CLEAR!
Make sure you file complaints with not only the BBB, but also the credit card companies. This company is doing them a disservice because I don't want to ever take cards again.
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Getting ripped off by North American Bank Card/Mark A Zames
Posted by Speedrce15 on 06/30/2011
I have gotten ripped of by [snip] who works for North American Bank Card, he had me in for different account a 2 credit card machines, I am just a small business that only requires 1 account and 1 machine, Mark told me a the money he would save me, that was a flat out lie, he is a fast talker and lier and a criminal.

I can not believe North American Bank Card would hire known felons that have full access to your social security number, bank account info and personal info.
     
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Posted by trmn8r on 2011-06-30:
I missed the relevance of the criminal background in this complaint. How do you know about it? Was you information compromised?
Posted by madconsumer on 2011-06-30:
this is a great review.

thank you for pointing this out to other people who may become his target!

very helpful!!
Posted by Anonymous on 2011-06-30:
Good review.. like madc stated, the purpose of the review is warn others about this sort of practice.. Just a reminder that is a consumer complaint site, not complaining about the complaints.
Posted by Anonymous on 2011-06-30:
Just because this is a consumer complaint site, it doesn't mean people have a right to be slanderous and make unjust accusations such as what the OP has made.
A helpful review contains details (which the review lacks) and doesn't slander people without justification. There has to be credibility. If your going to tell me that someone at North American Bancard is a liar and a criminal with access to social security numbers, please elaborate. Tell me how you came to that conclusion. Don't leave it up to the members to assume what happened, because right now, I'm assuming that whoever the OP is complaining about, make promises that the company didn't live up to and in the heat of anger, the OP is calling him a criminal!
Posted by Anonymous on 2011-07-01:
It goes two ways. The OP was not making slanderous comments. Once again great review. We need more members like madconsumer and Churro (not charro) on this site.
Posted by Venice09 on 2011-07-01:
That's a great explanation, samanthasmom. Thanks for stating it in way everyone can understand.
Posted by jktshff1 on 2011-07-01:
A lot of these card processing sales people are 1099, working on commission only. The NABC needs to have this one brought to their attention.
VH
Posted by scammedbynabc on 2012-03-06:
I mentioned the salesperson complaint and they don't seem to care, they have you in a contract
and they are getting their money. NABC are crooks and I too had my worse customer service experience ever with them. Can't wait til June 1 when I am free from them. They will have taken me for over $700 at that point and not sure I will ever take cards again. In talks directly with Visa right now and am filing complaints with MC and Discover as well about NABC. They have a 1 rating with the BBB and they don't care!
Note about the salespersons, I have discovered they freelance out the sales force, promise big commissions and then tell you they have nothing to do with the salespeople. I just went through this with them. They cannot transfer you to them or give you anything but their name. When I tried multiple times to contact them, I got no responses. Just stay away from them and advise other small businesses to stay away too. Also take your complaints to the credit card companies.
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North American Bancard PCI & Mybizperks fees
Posted by Rw22 on 03/07/2011
I filed a complaint today with the Better Business Bureau. I do not agree that I should pay the $79 PCI fee. I am a small business and according to everyone else, I should not be charged. I also was charged $9.95 for 4 months for the "mybizperks" program. I did not sign up or approve that. They did, agree to credit my account $39.80 for the program fees charged. I am still waiting on the $79 fee to be reimbursed. It is amazing that when I take credit cards I have to provide a service and the customer agrees to pay me. At North American Bancard, these rules must not apply. They can charge you whatever because you are locked into a contract. Don't they know it is easier to keep customers than "tricking new ones???" It is sad that businesses have to watch their credit card processing company for fraud........
Read Company Response
Company Response on 3/9/2011:
March 9, 2011

Dear Merchant,
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

First and foremost I would like to apologize for any unsatisfactory service that you have received in conjunction with your Merchant Account. If you feel that your account was incorrectly debited, or your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.

In regards to fees that are being assessed, the fees charged on merchant accounts would be consistent with the individual's Pricing Schedule within the Terms and Conditions of the signed application. If any new programs are added, you will always receive a message on your Monthly Statements at least thirty days prior to the program launch.

In regards to the PCI fee, every merchant was advised through the monthly statement the month prior to being billed. PCI Data Security Standard was created to offer an additional level of protection for consumers by ensuring that merchants meet minimum levels of security when they store, process and transmit cardholder data and applies to all service providers and merchants that accept credit cards regardless of size or acceptance method and it is a fee that is can not be waived.

Please contact me directly at 248-283-6059 so that we can speak in more detail, and to ensure all your concerns are properly researched and addressed.

Sincerely,
Diana
     
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Posted by saj80 on 2011-03-07:
Please explain what a PCI fee is and why you don't feel you should be charged. I am not sure being a small business negates fees, but without more information, I would merely be rambling.
Posted by rw22 on 2011-03-18:
Other credit card companies allow small businesses who do not store personal credit card information to simply sign a form and be compliant. North American Bancard does not care that this is the normal policy. This was suppose to make bigger companies who store personal information be very tight with their security regarding this private information.
Posted by rw22 on 2011-03-18:
Dianna...I have called your company with no results. You have my information. How about calling me?
Posted by Amber @ FAME on 2011-03-31:
Seems like this "FORM RESPONSE LETTER" gets around! No matter how many times they post this "We work hard, boo hoo" response... it's the same ol'cornflakes!! Wish I hadn't fallen into their perpetual web of fee's!
Posted by scammedbynabc on 2012-03-06:
I too experienced the same thing, only the fees are now higher. The company response is very interesting since I just spent 2 hours on the phone with multiple customer service people and had the worst experience ever. I was FINALLY offered a 35ish $ refund for the mybizperks fee, but I cannot cancel just that part. I find it interesting that I paid for a membership for 6 months, I didn't even know I had it, and when I tried to access it, the system had no knowledge of my email address or merchant number. If I was paying for a membership, why can't I access the benefits of the membership I have been paying for? No explanation or assistance was offered when I called the mybizperks number, then I found out it was NABC. As a small business, I was duped by them and their fly-by-night sales force and advise anyone to steer clear. I too will be filing a complaint with the BBB to add to their 1 rating.
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