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Northwest Airlines Consumer Reviews - Page 2

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Lost Luggage and Poor Service
By -

I am amazed at how poor Northwest Airlines' customer service is, even though they are struggling to survive. I was on a flight from Norfolk to Halifax on 22 June 06, connecting in Detroit. I checked 3 bags, one of which was my military officer's sword to be used in my wedding on the 29th of July. The flight was rerouted to Bangor, ME due to fog over Halifax. All the bags were removed from the flight in Bangor; the only one that didn't make it was my sword, which was packed separately.

I notified the ground crew that was there (one person since the airport was closed) and they let me know I should just file the claim when I get to Halifax. At this point, I was smart enough to figure out that the sword either never got on the plane in Norfolk, or got taken off in Detroit, and never made it back on.

Since the local hotels in Bangor, ME did not honor Northwest Airlines vouchers, many of us got to spend the night in the airport. The airline crew though apparently had a room. When I arrived in Halifax the next day I spent 30 minutes with an agent filling out my claim paperwork. I was assured the bag would show up (OK).

Throughout the weekend, there were no updates or information available when I checked. I went back to the airport Monday and asked to see if there was any more information on the piece of luggage - the person at the desk told me there was no claim filed in the computer and that there was nothing he could do to help me. After enough badgering he filed the claim on the computer - this was the same person that told me he couldn't do anything.

I had a layover in Detroit again on the way back, and decided it would be a good time to check to see if it was there somewhere. Luggage services for Northwest in Airlines is a bunch of friendly people. I walked up and was first in line. I got to deal with the supervisor, even luckier (or so I thought). I related my story, and the supervisor asked me to wait while he helped others behind me with problems that could be dealt with quicker.

After the 6th person went ahead of me, I put my foot down. I was helped by a friendly woman who had every Northwest punch line memorized. The standard Detroit quote is "We never have had people who are unhappy with our luggage service". Just keep telling yourself that and click your heels **. The woman then told me it was probably in Halifax. Probably being the key word - she didn't attempt to check.

I let her know that it wasn't in Halifax when I left 3 hours prior. She then told me it was probably in customs - probably again. If any of you have ever flown out of the country, you know that you clear customs going into a country not out - flight went through Detroit, landed in Bangor and it was not on the plane.

I had to expedite the process and ask the woman if anyone could actually check a computer, or look in their baggage room. That was when she threw the paperwork at me and told me to do it myself. So, I proceeded unescorted into the unclaimed baggage room (are you concerned yet?). I didn't find my luggage thereof course.

Well, I get back to Norfolk and the baggage office there is closed. The sign says it is only open after incoming flights land - wait I just landed. I waited for half an hour - still no one showed. I went back to the airport twice before I could find someone that worked at the ticket desk to help me. Her best advice was that since I needed the item for a wedding I should just borrow it.

Does anyone else besides me feel uncomfortable borrowing an item, or lending that same item to someone who relates this story to them? The airline just lost my sword, now I want to borrow yours so they can lose that too! I did get one call from a regional baggage person after that, who assured me they would do all they could to find my luggage.

It is now 3 weeks later. I still have no luggage. I sent my claim in certified, so the airline could not claim they never got it. I have tried to call the 1-800 number for luggage several times, the recording says that they are only open from 8-4 Central time - go ahead call it, they are closed permanently, and all you get is the same recording. I have sent several e-mails, which their site says will be acknowledged within 2 hours and answered within 24 - no answers.

The bottom line is that if you are flying - think about what it is worth to you to not have to deal with this. I had flown Northwest prior and vowed to never do it again. Over New Year's, I flew out of the country on Northwest. When I went back to the ticket desk to check in for my return flight, the desk was gone (yes gone). Even though I had gotten an e-mail confirmation the night before and checked the flight on their website, the airline evidently no longer flew out of that location.

They apologized and let me know that they had rebooked me on a Continental flight that had left 3 hours prior - thanks great work. I went to the Continental desk they were very accommodating and got me on the next flight - thanks guys. Think before you book, the couple of dollars I saved was not worth it.

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Hurricane Katrina Repairs Will Take Longer Than Oct 31st
By -

NEW ORLEANS, LOUISIANA -- This review has actually nothing to do with the quality of Northwest flights. I've flown with them several times and frankly, I find all non-business class air travel uncomfortable regardless of who the carrier is. I've had my luggage lost with them, but the same thing has happened with Alaska and United. The flight attendants are usually very accommodating and polite. Flight times have been delayed and whatnot, but again, this has happened with just about every airline I've ever flown.

No...this review is about my intense disappointment with how Northwest is handling customers scheduled to fly to New Orleans in the months following Hurricane Katrina. I purchased nine non-refundable airline tickets to New Orleans for my wedding in the French Quarter, November 3. I did this about one week before Hurricane Katrina hit.

Within two days after the hurricane and witnessing all the destruction caused in New Orleans, I knew that we would have to find an alternate location to be married. I immediately called Northwest to explain the situation and inquire as to how we go about switching our flights.

At this time, their current travel waiver for those affected by Katrina ended September 9th. Anyone who was scheduled to fly after this has to pay a $100 for every ticket they change. Despite my arguments that New Orleans was not going to be ready for tourism by November, let alone mid-September...the NWA representative held firm and said we would need to pay $900 in penalties to change all of the tickets.

OK...fine. I realized this person was probably just following orders from a higher office. I also realize they've probably been flooded with frantic calls from other customers with similar issues, so they're patience was understandably stretched thin. I decided to wait a week and see if they would extend their waiver after it became more apparent how devastated New Orleans was.

I was correct. Within a week, they extended the penalty waiver to October 31st. Because our flight was for November 1st at 6 a.m...I assumed they would give us a break and waive the $900 in penalties. I was wrong. As of today I've called at least 15 times to Northwest. Each time I've been told that we would have to pay the penalties because our departure date was past their current penalty waiver. 6 hours. We were past it by six hours.

And lest someone think I was rude and pushy...thus discouraging them from accommodating us...I was not. In almost every call I was incredibly polite and respectful. I calmly explained the situation. That we were flying our parents and siblings to New Orleans to get married in the French Quarter. That we couldn't afford another $900 just in penalties as our budget was already reaching it's limit.

I also pointed out that if they waived the penalties, we would be giving them even more money...as our back-up plan was to go to Puerto Vallarta, Mexico to get married. This would have been a $200 fare increase per ticket. This is $1800 in additional revenue they would make from us if they agreed to waive the $900 in penalties. But nothing.

I understand a company's primary objective is to make a profit. However, irrationally sacrificing customer satisfaction (as I already mentioned, we told them we'd book $1800 more in airfare for alternate travel) for the sake of 'policy'...well, that is just bad business.

We are still trying to get them to waive the penalties. The current status in New Orleans is quite bad. It will be at least a month before the flooding is gone...and who knows how long after that before they have everything cleaned up and are ready for tourists again.

Our plan is to continue calling Northwest and trying to get our penalties waived. Hopefully we'll eventually talk to someone that can help us. In the meantime, however, I think this whole process has been ridiculous. Even if they miraculously waive our penalties...I very highly doubt we will ever again fly with Northwest if there is another option available.

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Flight From Boston to Minneapolis to Salt Lake City = DISASTER!!!
By -

BOSTON, MASSACHUSETTS -- I am writing this in regards to a flight that I took on September 2, 2005 from Boston to Minneapolis then on to Salt Lake City (where I was going to be until September 5, 2005). I had this weird feeling that something bad was going to happen. Sure enough I was right because when my dad and I got off our plane in Salt Lake City we went to the baggage claim to get our bags and sure enough they were not anywhere to be found.

So I went into the NWA Office which was right near baggage claim to see what the problem was (including many other people that were on my flight). The guy that I spoke with didn't really have a clue but was giving me the whole runaround (including telling me I wasn't in Boston early enough when I was there 2 hrs, 15 mins before my flight even left. What did he want me to do? Sleep there overnight??).

He then told us that our bags would be on the next flight to Salt Lake City from Minneapolis (which was due to land at 4:50pm). At that time I wasn't very upset (because it wasn't the first time it happened to me) so I just proceeded to give the guy my hotel information and boarded my shuttle to head to Provo, Utah (where my hotel was). We arrived at the hotel at 4:30pm and shortly after that 5:00 and 6:00 both came and went and I had yet to see any of my stuff so I placed several telphone calls to the airline from my cellphone (and was getting mad at this point).

The people I spoke with at the airline didn't have a clue either (which didn't surprise me at this time). After that I spoke to someone who was a little more helpful. He told me that the luggage had been found (thank god!) and had left the Salt Lake City Airport around 6:30pm (I spoke to this person around 10:15pm).

He was very willing to call the delivery service but told me that the guy at the service didn't answer so he left him a message for him to call me at my hotel (I waited a half hour from 10:25pm to 11:00pm) and still hadn't heard anything back from anyone. (Now I was extremely mad because I had a long day of flying and I just wanted my clean clothes and to go to bed.)

I made another call at 11pm. This time the gentleman I spoke with said the delivery service had been closed for the night (which I later found out was not true, BIG LIE!!!) and the earliest time I would get my stuff would be 7:30 the next morning.

It just so happened I was downstairs in the hotel lobby talking to some people I was with on my trip and I see this guy pull up in a truck and pull two bags out of his back seat (one was mine and the other belonged to my dad). "FINALLY" I said. I had what I wanted (it was now midnight). I talked to the man that had the bags telling him what the people on the phone said including that the delivery service had closed for the night and he said that wasn't true (they bring bags to hotels around the clock, that's where I found out he told me a lie before) so I think somebody needs to get their story straight and quick!

Then after I got my bags I got a bill that the airline wants me to pay them $18.00 (because my bags were rushed to the hotel, sorry but I don't consider 7 hours "rushed"). So they have got to be kidding me, I could have got my bags back quicker if I was walking.

Then on my return flight home I know my suitcase was checked (I understand that for security reasons) but for whatever reason the zipper was not completely shut and it did get open. The things that were missing were not very valuable to me and who knows where those items might be right now - a pair of flip flops and some other items.

But I was very upset that all of my stuff was mostly out of my suitcase for all of Terminal E at Logan International Airport to see and let me tell you that I was not a happy person at all! There was not even on a lock on the suitcase because I know you can't have them now but I was able to borrow a suitcase where the two zippers clasped together (that doesn't take a smart person to figure out how to do that).

I'm a young woman and I fly frequently and will continue for many years to come whether it be to see family, friends, for work, for sports, for school, or just a vacation. This is my first time that I have flown Northwest Airlines and when my dad said he got tickets on Northwest I was kind of nervous (because of bankruptcy and the strike) but decided to go anyway. It will take some good convincing for me or anyone I know to ever fly Northwest ever again!!!

In closing now I know why my best friend told me before I left that NWA stood for Never Will Again not Northwest Airlines. And by reading other consumer complaints on my3cents.com other people have had tough times with your airline as well so somebody better fix something fast before you people do go out of business. (This is parts of a letter I sent to the Customer Cares.)

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Northwest Airlines kidnapped it's passengers!
By -

NEW JERSEY -- On Tuesday July 5, 2005 I was on a non-stop Northwest airlines flight 102 from Minneapolis to Newark, New Jersey. The flight took off a half an hour late due what the pilot described as thunderstorms in the New York metropolitan area that were causing flight controllers to slow air traffic into the New York metropolitan area. Forty-five minutes after we took off from Minneapolis the pilot informed the passengers, over the intercom, that all 3 New York metropolitan area airports were closed due to what he described as severe thunderstorms.

The pilot then announced that the plane did not have enough fuel to circle and that we would have to land in Detroit to refuel before we could proceed to Newark. The flight arrived in Detroit at 10:30 P.M. Once the plane pulled up to the gate, a Northwest representative came onboard the plane to announce that the flight had been cancelled.

I proceeded to make a call, using my cell phone, to a friend who was going to pick me up at Newark airport once my flight arrived. She said that there was absolutely no rain or thunderstorms whatsoever at Newark, and that flights were landing and departing at Newark. Once all the passenger disembarked from flight 102 in Detroit, we were issued new tickets to Newark for flights the following morning at no extra charge. Also, Northwest Airlines put the passengers up at a hotel for the night, at no charge.

When I arrived back in New Jersey the following morning, I learned from my friend, as well as from others, that there was no rain at all in the New York City metropolitan area the entire night. Clearly, the pilot on flight 102 lied to the passengers about the weather situation. I asked myself, was there possibly a mechanical problem the pilot did not want to tell the passengers about to avoid arousing fear amongst the passengers. No, because a half an hour after flight 102 landed in Detroit, another Northwest flight from Minneapolis also landed in Detroit. That flight had been destined non-stop from Minneapolis to New York's Laguardia airport.

The passengers on the Laguardia flight approached the ticket counter in Detroit as the passengers on my flight 102 were being reticketed for the next morning. I happened to ask a few of the passengers on the Laguardia flight what they were told by their pilot as to why they were stopping in Detroit. They too were told that the stop, and subsequent cancellation of their flight, was weather related. As I was waiting for the shuttle bus to take me to the Days Inn at Detroit airport, I happened to strike up a conversation with a woman who was also on my flight 102. She brought up an interesting point.

Airlines will not pay for hotel accommodations if flights are delayed or cancelled due to weather conditions. “So why was Northwest airlines paying for our hotel accommodations,” I asked myself. The pilot said it was weather conditions. The pilot on the Laguardia flight said the stop was due to weather conditions. As I have previously mentioned, weather was fine in the New York City area on the night of July 5, 2005. There could not have been mechanical problems on two separate planes at the same time within a half an hour of each other leaving from the same city. What are the odds of that, really?

The answer is that Northwest Airlines is on the verge of Chapter 11 bankruptcy, and for whatever reason, and it certainly was not weather related, the pilots on flight 102 decided to take us somewhere else other than Newark. Is it part of a work slow down by the pilots at Northwest Airlines due to some labor strike? I don't know. Whatever the reason was that flight 102 was went to Detroit when it was supposed to go to Newark. The reason was not a truthful one.

There were no mechanical problems with the plane. There were no weather related issues. On a whim, the pilots of flight 102 decided not to continue on to Newark in the middle of the flight. Or was this pre-planned? I think it was. And to me that amounts to a kidnapping. I will not be flying Northwest Airlines ever again.

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Misrepresenting Ticket Vouchers and Amazingly Awful Customer Service
By -

On March 20, my two children and I agreed to get off an overbooked flight in Traverse City, MI. The agent and his supervisor were very aggressive about encouraging us to take a different flight because the plane was overbooked by three passengers and getting us off the plane would fix the problem. I spent the night in a local hotel at my own expense. In exchange I was given three vouchers that are supposed to be “good for one free couch roundtrip ticket in W class”. I was told that available dates were somewhat limited, and I shouldn't expect to fly over major holidays.

At the time it seemed like a reasonable exchange. My schedule was fairly flexible, and the tickets would allow is to visit Grandma this summer. My first indication of trouble should have been the next day when we got on our new flight.

The first leg of the flight was fine, but the leg from Minneapolis to Austin was a major disaster. About 20 minutes after boarding (just before we should have left) the crew announced that the co-pilot wasn't there, so we couldn't take off. Northwest Airlines lost the co-pilot! We never found out exactly what happened to the co-pilot. From what information I got, it sounded like a scheduling mistake. The long and short of it is that I spent about 2 ½ hours in a grounded plane trying to entertain my 3 and 5 year old children.

As of Monday April 18, I am convinced that the whole ticket voucher offer is a major scam on the part of NWA. On Sunday, April 17, I tried to book tickets from Austin TX to Bemidji MN through the NWA website. I tried 15 or 20 different date combinations in July, and was unable to find a date on which the tickets are usable.

To make matters more frustrating, there is no way to search the website for available dates. I simply typed in date after date only to be told that no flights were available. I finally talked to someone at the Internet help desk. She was courteous and professional, and was able to tell me that I wasn't going to ever get a flight to Bemidji, MN, but that there were plenty of flights available to Minneapolis/St. Paul.

If the flights that accept vouchers are that limited, then that gate agent and his supervisor who convinced me to get off the plane should have made that clear. I actually told them that I would take the vouchers so we could fly to Bemidji. I should have been warned that travel vouchers are not available for many flights.

We got off the plane so I could take my children to visit their grandmother, however, we can fly into Minneapolis, so I tried again to book a flight. This time, I searched for flights from Austin to Minneapolis. The website produced multiple W class fares, but every time I tried to book a flight, the system said that the flight was no longer available. I tried about 20 different date and time combinations, but none of them would book. Then I waited for about 15 minutes and ran my flight search again. The same flights appeared to be available, but again, I couldn't book them.

At this point, I called the Internet help desk again because I suspected a problem with the website. The individual I talked to was helpful and courteous, but unable to do anything. She tried to book a flight for me. She found a flight and entered my certificate numbers to pay for the flight. We encountered the next problem when she told me that my credit card had been charged over $400. My vouchers specifically say that they are good for a free ticket. Her computer claimed that they were good for a $200 discount. Quite frankly, I wouldn't have gotten off the plane in Traverse City for $200.

To add insult to injury, her computer system didn't show ANY W class fares from Austin to Minneapolis, while the website, which I pulled up while talking to her, showed plenty. She finally said that there wasn't anything she could do because she didn't have the authority to address the mistakes on the vouchers and suggested that I call customer care Monday morning.

I called customer care on Monday morning. In fact, I set aside an hour to try to resolve the problem. I spent half an hour trying to get though to customer care, only to have the voice mail computer hang up on me every time. The computer told me that NWA customer service was too busy to talk to me, and recommended alternate forms of contact.

I sent the first part of this document through the NWA website complaint form and then began my wait. Instead of help, I got an auto-reply that said “We are working very hard to obtain our goal of responding to each message within six (6) business days; meeting our expectations for customer care.“ Six days is not customer service. Six days is an aggressive customer avoidance policy.

I finally got an email on Wednesday afternoon. Unfortunately, instead of anything useful, I got a lecture on how to use my voucher. Obviously, the so-called service staff never bothered to read the message. At this point, I have sent yet another round of emails to NWA customer service, but I can't get anyone to talk to me on the phone.

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Deceptive Layover Practice
By -

MEMPHIS, TENNESSEE -- This is the letter to the president of Northwest Richard Anderson explaining my complaint: "It is always upsetting to travel but one looks to a dependable airline to make the experience as stress-free as possible. I had never traveled with Northwest but my wife liked it so I decided to use your Airline on a recent trip to New York City.

On the return flight out of La Guardia we boarded the plane and proceeded to sit on the tarmac for one and a half hours. The pilot keep coming on saying the tower wasn’'t giving him much information so he wasn’'t sure why the long delay. This in itself doesn’'t instill confidence in the Pilot or the Airline. The weather was beautiful and the pilot did say that the weather in the direction we were headed was good as well. Yet there we sat.

The discussions on the plane amongst the passengers conjectured that the Airline leaves the gate on time and then sits waiting away from the gate so as not to have to pay for hotel rooms for all passengers should it become necessary. I didn’'t believe this theory as I didn’t think such a practice to be in the best interest of Business.

Once at my connecting flight in Memphis I ran 7 gates to watch my plane leaving the gate just as I arrived. Not only had the plane not waited just a few minutes for late plane arrivals but as it turns out the plane left a minute early. That minute was the minute I needed to connect. I am now informed that Northwest cannot be responsible for my missing the flight as it was weather related. Well I thought perhaps the practice I had heard told in the plane by more experienced passenger could be true. I am sure the Better Business Bureau would agree that this is a sad idea.

I am now in an airport for 14 hours until the next plane to my final destination. The shops are closing up; airline personnel are sympathetic but unhelpful. What am I to do? I don’'t know how often this happens but the motel I finally ended up in for the night at my own expense, said the place was always loaded with passengers in the same situation.

In my mind it is the airline's responsibility to get the passenger to the connecting flight in time for him to make it, or take care of the accommodations if they do not, for any reason. We are helpless in this matter and rely on you to make the needed arrangements should things go wrong.

If indeed there are as many passengers spending their own money to cover for your delay then one day in the future you will pay in the long run. Most likely it will be in the form of bankruptcy which will put you and all your employees out of work. Wouldn'’t it just be easier and make better business sense to pay for the motel? The next time I fly, Northwest and your so-called “Sister Airlines” are out! Unhappy traveler."

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NorthWest Airlines; downgraded from business class
By -

This was a round trip, business class fare, from the US to Singapore and back. In arriving at Singapore airport for my return flight to the US I am informed by security (before talking to NWA) that I do not have a seat on the flight to Tokyo, nor on the one from Tokyo back to the US.

Held at the security check-point while security go to check with NWA, they come back and inform me that my reservation has been cancelled since I had not made my flight on January 15, which was not the case. I actually arrived in Singapore around 0130 that day, so something was not "right" in the NWA system. Security followed me through to the NWA counter, and I found out that my seat 2C had been given to someone else. I was offered a coach seat on the 6 hour flight to Tokyo.

Back in the US, I started calling NWA, and nobody could explain how I had been "dropped". Never heard mention of me not making my flight to Singapore from anyone. I had a less than pleasant discussion with the refunds department. The person I reached immediately came across as unfriendly, and with an "Attitude". I do not accept being talked down to, especially when being in the role of a customer, so made for a very unpleasant conversation. I complained about this (too) to their Customer Relations department; for which they apologized and compensated me with frequent flier miles.

I have now received a $100 refund from NWA for having been downgraded from business to coach class on the 6-hour long leg of a $5,000+ round trip ticket. This seems like a very good proposition for NWA, - less so for me. While the pricing "is more complicated than this", and I did not bother to check days of the week etc: A round trip business class fare Singapore - Tokyo: $1,562. A round trip coach class fare Singapore - Tokyo: $572,89. The difference is $990; or $495 each way. I received $100.

This would be a lucrative way to operate; every so often shift people with existing business class tickets to the "back", compensate them by a minimal amount, for them to bring someone else in to buy the seat that the original customer (now in coach) already had bought... I would like to think this was "a fluke", but I personally would not be surprised if this is based on risk-cost-benefit analysis. Will the passenger that was downgraded be upset enough to not come back? Or is he sufficiently hooked on frequent flyer miles?

This refund was a transaction that should have been automatic - and should have come out in my favor rather than NWA's. NWA have had their chances, and I am not pursuing this any further with them directly. Will be interested to hear if this has happened to others.

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Northwest Kansas Technical College NWKTC (SCAM)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GOODLAND, KANSAS -- First off its very hard to get in touch with anyone at this school. I finally did get a hold of Reina [snip] and she told me how great this school was so I decided to sign up, per our conversation I needed a Mac Book, iPad, and books which she said they supplied. I waited 2 weeks for my stuff to come. I decided to call and after numerous messages and emails for over a week I finally got in touch with her. She then told me financial aid won't pay for that, you have to and I should have been prepared. M,ind you she told me she was sending this out and started my classes. I never heard anything on my financial aid so I decided to call because I'm failing my 3 classes that she started me in. A month of non stop emails and phone calls and not one return call or email from this school. I had to talk to people higher up and they finally made Reina [snip] get a hold of me. She was upset when she talked to me like I'm the biggest hassle. She told me she would find out about my financial aid, and back to not being able to get a hold of anyone at the school. I want to switch colleges as I told her but they have my financial aid held up so I can't transfer schools. My loans are going into default because of this school. They basically took my money and left me hanging. Nobody will help me I wish I could sue this school for everything they have put me through. They are ruining my education and they see nothing wrong with anything they are doing. There is way more they did to me but there's only so much I can type. Test this school for yourself and you will see what I mean. I've been in a bad mood for months.

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Poor Quality, Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- Northwest Shower Door installed a frameless glass shower enclosure in our home. The glass door was very bowed. They sent out the same installer to fix the problem. His solution was to insert two additional rubber gaskets between one hinge and the glass. When this was done, the door appeared less bowed but was still not straight. Furthermore, the hinge with the extra gaskets now looks wrong - the spacing is different from the other hinge and there is a visibly thick black edge of material showing at the edges of the hinge.

When we told Northwest Shower Door that we weren't happy with their solution, the owner of the business came to our house. He told me that if they had the manufacturer re-temper the glass it might get scratched in transit; if they made a new door, there was a good chance it wouldn't come out any better the second time. Instead of taking responsibility for fixing the problem, he just kept asking what we wanted him to do. I said we wanted him to fix things in a way we were satisfied with. I left the room for a minute, and when I returned he had left without settling anything.

I emailed the owner (Mr. [snip]) expressing surprise that he left in the middle of our conversation. I asked whether he intended to do anything further to address the issues we had raised, but he never responded. Later, in response to an inquiry from our credit card company, he wrote "she told him he should solve the problem. Which he did, and then he left after the conversation." That is not what happened.

Northwest Shower Door installed a faulty product and did not solve the problem in an acceptable manner. Mr.[snip] exacerbated the situation by his rudeness, then offered an inaccurate account of what transpired.

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1.0 out of 5, based on 4 ratings and
88 reviews & complaints.
Contact Information:
Northwest Airlines
5101 Northwest Dr.
St. Paul, MN 55121
612-726-2331 (ph)
www.nwa.com
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