I have never encountered this type of Rude and Unresponsive behanvior from customer service. The booked my flight backwards and now do not want to refund my money when we never even took the flight, because we missed the flight! They steal your money and treat you very badly. Never Fly NWA! Now I disputing the charges with my credit card because I have actual emails stated they are at fault, but will not give me refund!8 Replies - Latest reply on 08/06/2009Add reply
Where is my laptop? Gone. Where is Northwest's centralized lost and found? Doesn't exist. On my return trip, I was not in the combined Delta/NWA reservations system although I presented an electronic ticket and had checked in. The airports and baggage were in chaos because the services have purportedly merged between Delta and NWA and in reality they have not. 17 Replies - Latest reply on 07/27/2009Add reply
On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem.
3 Replies - Latest reply on 05/12/2009Add reply
On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight.
After sending in a complaint letter, they offered a pathetic $50 voucher.
They Are Crooks!
SAN FRANCISCO, CALIFORNIA -- Okay so tell me why we all 9 family members booked tickets to visit D.C. to go to my uncle's wedding on Friday & today is now Thursday and our flight WAS for Wednesday. We missed it & thought it was midnight ... read full review20 Replies - Latest reply on 04/09/2009
The Worst Service Ever
LITTLE ROCK ARKANSAS -- I would like to report my experience and concerns about what happened after Northwest flight 293 landed at 8:56pm in Little Rock, Arkansas on February 28, 2009. After waiting for our bags for more than ... read full review2 Replies - Latest reply on 03/28/2009
Northw-ors-st Proved it Again
OAHU, HAWAII -- Let me start by saying I am a Minneapolis native, and though I've lived in San Diego for 20 years, I still do my best to support companies from my hometown. Unfortunately, time and again, Northwest has ... read full review4 Replies - Latest reply on 04/09/2009
BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on ... read full review11 Replies - Latest reply on 01/29/2009
Flight Booking Fraud
MICHIGAN -- Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking.
I did this and after 90 days, when I had long forgotten about ... read full review3 Replies - Latest reply on 12/04/2008
NWA frequent flier program is one of the worst in the business. It requires you to pay both miles and a lot of cash to get a "free" ticket. What I didn't know is that if you cancel or try to revise the ticket you will loose the cash portion of the fare, in my case $180. No ticket, no service but they still take your money and they can sell the seat again! They say the terms were made clear on the web page before I bought the ticket. Bull. If an individual did this it would be call grand theft but they are doing it to customers everyday.
2 Replies - Latest reply on 10/24/2008Add reply
All in all another reason to despise this airline.
MEMPHIS, TENNESSEE -- Nothing but compliments on how efficiently Northwest handled my luggage after I had to deplane due to sickness, too late to retrieve baggage. It was returned the very next day. Thanks so much--in all of the miles I have flown, I have NEVER lost or had baggage delayed on NW.
1 Replies - Latest reply on 10/15/2008Add reply
Keep up the good work and count me as a VERY satisfied customer. I believe Phyllis was the lady in Memphis who took care of the whole thing for me.
Extortion by Northwest Airlines
LAKELAND, TENNESSEE -- NWA recently changed my schedule, so that there is no reason for me to even make the trip. (This is over Christmas, so it is about 3 months off)
They want $170 a ticket to change my flight, or no refund ... read full review9 Replies - Latest reply on 10/06/2008
Worst Customer Service and Theft
RALEIGN, NORTH CAROLINA -- On August 15, 2008 I was at Erie International Airport going through the TSA check point where I was stopped and directed to check my bag into NWA luggage due to liquids/hairgel in my bag. They started ... read full review4 Replies - Latest reply on 09/09/2008
Lack Of Customer Care
KALAMAZOO, MICHIGAN -- I'll start off by saying that I missed an important flight today. I arrived at the airport less than 2 minutes past the "allowed check in time" (this information was not anywhere on my ticket or information. ... read full review15 Replies - Latest reply on 09/22/2008
Theft From Airplane
DETROIT, MICHIGAN -- I would like to take this opportunity to add to the growing list of dissatisfied customers who have had negative experiences with Northwest Airlines. I hope that eventually enough of us will complain ... read full review8 Replies - Latest reply on 08/14/2008