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Northwest Airlines Consumer Reviews - Page 3

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Stolen Camera
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I am entering this review since it was my property stolen, though another person on the flight. I had loaned my roommate my camera for her trip to Louisiana to see her family for Christmas. She had packed everything in one backpack so she could carry it on and it would be safe, apparently not. At the gate, they took the backpack from her, telling her the plane was too small, she had to check the bag. Lo and behold, on arrival to Baton Rouge, the bag is missing.

Two days later, when the bag is found and returned to her, everything is in it, except for my Kodak C1013. The camera was a gift from Christmas the year before, and I am unable to get a receipt for it. Without proof of ownership, I doubt I will get any reimbursement for the theft, though we are attempting filing anyway. Heads up, Northwest = thieves.

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Checked Baggage
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I work for the Federal Government and travel frequently on various airlines. I was traveling from Tampa to Nashville today and when I checked in, I was informed that my bag would have to be checked and could not be carried on the plane. This is the exact same bag that I use when traveling for the Government and I have NEVER had to check this bag.

I made the reservation on Orbitz and I feel that this is a direct result of me not using NWA as the agent. I was billed $15.00 and when I got to the gate, there were bags that were larger than mine and they were allowed to take them down the ramp. Some went on the plane while others were checked at the door of the aircraft. Piss poor customer service and rules when I know better. You are not consistent at all. I do have choices when I fly and will in the future will strive to take alternate carriers when possible.

E-mail thread about a forced baggage check on a one-way ticket bought on Orbitz. They gave me my $15 bag fee back in an electronic credit when I fly again. RIGHT, I am going to fly with you again soon. I am sadistic and love being treated like dirt. NWA is really bringing down Delta's customer service standards very quickly. Delta should have let them go belly up.

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Worst Company I Have Ever Dealt With
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On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem. On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight. After sending in a complaint letter, they offered a pathetic $50 voucher.

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Lost Baggage - Very Poor Customer Service and Rude Employees
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I usually don't care about services. I just look for basic mutual respect but that seems like a big ask for NWA. Unfortunately, I was stupid enough to fly with Northwest Airlines more than once even though I had issues with their services the first time as well. They have a very poor customer service in so many respects.

They lost my bags. I was very patient with them because I know this happens BUT they told me they would keep looking for my luggage but actually, they did not do anything. I had to call them several times until they realized I would like to get my luggage back (should it not be evident?) which had everything since I moved temporarily to another place for a year. Finally, after I kept calling them for several days, they said they have managed to track one of my bags.

When I asked them how come I haven't received it, they said because they were waiting for the other one to be found because they will only bring them together. The lady on the phone was arrogant and obviously couldn't understand that I had no clothes to put on and lost my textbooks for school. I know it was not her fault that my luggage was gone. Aren't these people trained to have some sympathy for their customers though? At least to sound as if they cared a little?

It seemed like I was blamed for this and I felt that it's not that they couldn't resolve my problem but they did not even want to. Their services on the flights are horrible too so I would not recommend them at all. I would rather pay double or triple but I would never fly with NWA again.

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"Schedule Change"
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BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on a far less appealing flight. However, my daughters and I were booked on the same flight (under a different confirmation number). The flight was never cancelled, as we were just confirmed on it.

I requested that my husband be put back on his original flight, and they said it was not possible since there are no seats available (even though he had a seat in August-when we booked.) After numerous hours on the phone, they admitted to bumping him off the flight, but will do nothing to make up for it. NWA has committed fraud on our tickets this time, beware that it may happen to you.

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Flight Booking Fraud
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MICHIGAN -- Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking. I did this and after 90 days, when I had long forgotten about the "saved itinerary," Northwest automatically booked the ticket without my approval and charged my account. When I tried to get a refund or even a credit, I was denied--even though I never agreed to purchase the ticket, never clicked the "purchase" key, and wasn't even near my computer the day the ticket was billed to my charge card. An employee verified that it was a flaw of the system that "sometimes happens." Still, this is out-and-out fraud. Could someone please look into this?

My husband was literally on his deathbed when Northwest's system automatically purchased the ticket for me. There was no way I would have planned a trip with him being so ill. So, in addition to dealing with my husband's premature death at 51, I had to deal with Northwest staff who got indigent when I suggested that the airline's computer system had a major glitch. I politely requested a refund or credit, but got neither.

Now that my husband's funeral is over and I have taken care of legal matter related to his death, I am trying to attend to this matter. Can I get help from a reporter or consumer watch group? The public needs to know that they are vulnerable when using Northwest's "saved itinerary" system. Thank you.

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NWA is a Corporate Thief
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NWA frequent flier program is one of the worst in the business. It requires you to pay both miles and a lot of cash to get a "free" ticket. What I didn't know is that if you cancel or try to revise the ticket, you will lose the cash portion of the fare, in my case $180. No ticket, no service but they still take your money and they can sell the seat again!

They say the terms were made clear on the web page before I bought the ticket. Bull. If an individual did this, it would be call grand theft but they are doing it to customers every day. All in all, another reason to despise this airline.

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Unethical business practices of NWA
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HOUSTON, TEXAS -- I paid for a trip from Houston to Montreal on Northwest Airlines but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was never able to use the credit, so I asked for a refund again. It was denied. I appealed. The appeal was denied. I offered a compromise. The compromise was rejected. The basis for the denial was that the credit had to be exercised within a prescribed time period or was lost.

The bottom line is that NWA took nearly $1000 of my money against my will and returned nothing for it. This is stealing. I don't know whether this was legal but I can tell you with conviction that it is unethical. Think twice for conducting business with NWA.

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NWA delays -- Poor Communication and Service
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HONOLULU, HAWAII -- Our flight left the gate as scheduled at 10:50p from honolulu only to turn around for a hydraulic line fault indicator. After five hours at the gate, turns out it's just a dirty connection plug. What? Five hours to figure that out? It is hot, muggy, and cramped. There was one offer of water from nwa the entire time and maybe four total updates on what was happening.

updates were vague, and of course another plane was not brought in, so there we sat -- sweating and tired. Nwa did offer passengers to deplane, but you couldn't leave the gate, or you might miss that callback. Horrible experience. Communication was poor and it appeared the ground crew was reluctant to update even the pilot. This company seems to have some serious problems - poor planned maintenance aside. You get what you pay for, and I will never pay nwa again. Will pay more for a proven track record.

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People Skills
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MEMPHIS, TENNESSEE -- I flew NWA, and as a majority, they have got to be some of the rudest people I have ever dealt with. One particular stewardess by the name of Joyce, was very ugly to me. Before I got off of the plane, I asked her what her name was, for this very reason. I'd had enough unprofessionalism for one day from these people and that was the last straw.

I'm not going to make this into a long drawn out complaint (Though I could). I'm just going to say: In general, Northwest airlines needs to improve their customer service. My family and I will no longer be customers of this airline; it will be the last airline I would recommend to anyone.

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Northwest Airlines Rating:
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1.0 out of 5, based on 1 ratings and
87 reviews & complaints.
Contact Information:
Northwest Airlines
5101 Northwest Dr.
St. Paul, MN 55121
612-726-2331 (ph)
www.nwa.com
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