RALEIGH, NORTH CAROLINA -- When you visit the Northwest Airlines website, there is an entire section dedicated to ".. thank military personnel who bravely serve our country!" http://www.nwa.com/features/militaryelite/index.html. However, this morning, they weren't represented as being at all thankful or gracious toward my brother, an active duty military specialist who completed an 18 month tour in Iraq this November. My brother was on his way home to see his adoring family for the first time since his return safely to the United States. He missed his flight to St. Louis, and was told "nothing could be done because flight insurance was not purchased."
Fact: Customers are PEOPLE. Human. We have occasional instances when we are imperfect, and need the assistance of A PERSON to lend a helping hand. I can imagine that my brother was late for a plethora of reasons... none of which he shared. He was, in fact, late. He doesn't recall an opportunity presented to purchase travel insurance, and the "Customer Care" representative did NOT offer him another flight option. In fact, he was offered nothing. They basically stated there was nothing they can do, there is nothing that can be done, and he was stranded at the airport.
Fact: We live in a time of many choices in regard to whom we choose to do business. Our money is power. We, as consumers in this capitalist country can choose to fund the operations of businesses offering services meeting - at least - our basic expectations as paying customers.
Fact: We live in a digital age, and I have the freedom of speech. I will resonate my discontent across the worldwide web with Northwest Airlines' inability to assist a client. Everyone will know what distasteful service they delivered to a soldier returning from Iraq who hasn't seen his family in over 19 months as of December 20, 2007. They offered him Nothing.
This isn't quite recent but bear with me. A few years back I went cross-country on Northwest and this was the first time I've ever flew. Halfway across the flight, I asked for some coffee. The flight attendant glared at me and look at me like I was Garbage (I never did get any coffee)! Then I was struggling with my luggage, told me to get my act together! Is this the professional service they are supposed to show their customers!? I tried calling their so-called customer service, was put on hold for over an hour then hung up on!! The only way to get even is to tell people NEVER FLY NORTHWEST!!! I HOPE THEY GO OUT OF BUSINESS!!!
77 W WACKER DR, CHICAGO, IL 60601, MINNESOTA -- I have not flown Northwest Airlines for some time and I had the unfortunate experience flying back from Virginia Beach, VA to Chicago, IL. On this flight was a very quiet, well behaved little terrier dog and two (I think) very noisy cats that meowed all during the two hour and twenty-six minute flight. My daughter (an adult) asked for ear plugs and the airline steward said he had none. I asked him if, when traveling with pets, the animals were to be given a sedative to help them adjust to the flight and he said he didn't know (or did not care). These cats were two rows behind us and this was definitely the flight from HELL. Those cats were very disruptive to the flight.
After we arrived in Chicago, other passengers were complaining about the cats also. One man sitting next to me said he had traveled with his dog in the past and YES, they are to be given a sedative to relax and quiet down the animals. How can an airline allow one passenger to bring these cats on the flight and disrupt the whole flight for the other passengers? I will certainly try to not to travel this airline in the future. Very inconsiderate to the needs of others.
I am entering this review since it was my property stolen, though another person on the flight. I had loaned my roommate my camera for her trip to Louisiana to see her family for Christmas. She had packed everything in one backpack so she could carry it on and it would be safe, apparently not. At the gate, they took the backpack from her, telling her the plane was too small, she had to check the bag. Lo and behold, on arrival to Baton Rouge, the bag is missing.
Two days later, when the bag is found and returned to her, everything is in it, except for my Kodak C1013. The camera was a gift from Christmas the year before, and I am unable to get a receipt for it. Without proof of ownership, I doubt I will get any reimbursement for the theft, though we are attempting filing anyway. Heads up, Northwest = thieves.
I work for the Federal Government and travel frequently on various airlines. I was traveling from Tampa to Nashville today and when I checked in, I was informed that my bag would have to be checked and could not be carried on the plane. This is the exact same bag that I use when traveling for the Government and I have NEVER had to check this bag.
I made the reservation on Orbitz and I feel that this is a direct result of me not using NWA as the agent. I was billed $15.00 and when I got to the gate, there were bags that were larger than mine and they were allowed to take them down the ramp. Some went on the plane while others were checked at the door of the aircraft. Piss poor customer service and rules when I know better. You are not consistent at all. I do have choices when I fly and will in the future will strive to take alternate carriers when possible.
E-mail thread about a forced baggage check on a one-way ticket bought on Orbitz. They gave me my $15 bag fee back in an electronic credit when I fly again. RIGHT, I am going to fly with you again soon. I am sadistic and love being treated like dirt. NWA is really bringing down Delta's customer service standards very quickly. Delta should have let them go belly up.
On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem. On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight. After sending in a complaint letter, they offered a pathetic $50 voucher.
I usually don't care about services. I just look for basic mutual respect but that seems like a big ask for NWA. Unfortunately, I was stupid enough to fly with Northwest Airlines more than once even though I had issues with their services the first time as well. They have a very poor customer service in so many respects.
They lost my bags. I was very patient with them because I know this happens BUT they told me they would keep looking for my luggage but actually, they did not do anything. I had to call them several times until they realized I would like to get my luggage back (should it not be evident?) which had everything since I moved temporarily to another place for a year. Finally, after I kept calling them for several days, they said they have managed to track one of my bags.
When I asked them how come I haven't received it, they said because they were waiting for the other one to be found because they will only bring them together. The lady on the phone was arrogant and obviously couldn't understand that I had no clothes to put on and lost my textbooks for school. I know it was not her fault that my luggage was gone. Aren't these people trained to have some sympathy for their customers though? At least to sound as if they cared a little?
It seemed like I was blamed for this and I felt that it's not that they couldn't resolve my problem but they did not even want to. Their services on the flights are horrible too so I would not recommend them at all. I would rather pay double or triple but I would never fly with NWA again.
BEWARE of NWA submitting a schedule change to you. They submitted a change to my husband about his return flight from Mexico on Jan 3rd, and told him his flight was cancelled. They re-booked him on a far less appealing flight. However, my daughters and I were booked on the same flight (under a different confirmation number). The flight was never cancelled, as we were just confirmed on it.
I requested that my husband be put back on his original flight, and they said it was not possible since there are no seats available (even though he had a seat in August-when we booked.) After numerous hours on the phone, they admitted to bumping him off the flight, but will do nothing to make up for it. NWA has committed fraud on our tickets this time, beware that it may happen to you.
MICHIGAN -- Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking. I did this and after 90 days, when I had long forgotten about the "saved itinerary," Northwest automatically booked the ticket without my approval and charged my account. When I tried to get a refund or even a credit, I was denied--even though I never agreed to purchase the ticket, never clicked the "purchase" key, and wasn't even near my computer the day the ticket was billed to my charge card. An employee verified that it was a flaw of the system that "sometimes happens." Still, this is out-and-out fraud. Could someone please look into this?
My husband was literally on his deathbed when Northwest's system automatically purchased the ticket for me. There was no way I would have planned a trip with him being so ill. So, in addition to dealing with my husband's premature death at 51, I had to deal with Northwest staff who got indigent when I suggested that the airline's computer system had a major glitch. I politely requested a refund or credit, but got neither.
Now that my husband's funeral is over and I have taken care of legal matter related to his death, I am trying to attend to this matter. Can I get help from a reporter or consumer watch group? The public needs to know that they are vulnerable when using Northwest's "saved itinerary" system. Thank you.
NWA frequent flier program is one of the worst in the business. It requires you to pay both miles and a lot of cash to get a "free" ticket. What I didn't know is that if you cancel or try to revise the ticket, you will lose the cash portion of the fare, in my case $180. No ticket, no service but they still take your money and they can sell the seat again!
They say the terms were made clear on the web page before I bought the ticket. Bull. If an individual did this, it would be call grand theft but they are doing it to customers every day. All in all, another reason to despise this airline.