JAMESTOWN ND, NORTH DAKOTA -- Women beware and men too! Northwest Tire in Jamestown ND will put unnecessary parts on your auto, overcharge you and don't fix the problem. Instead, when you take the auto back, they will tell you that you had 2 problems at same time and will try to get another $700.00 out of you. This is what happened to me.
I didn't have any problems with my car until I had my oil changed at their shop. I took my car in for a small oil leak and almost $700.00 later they never even got close to fixing the problem. Instead, they told me it was another problem and wanted another $700.00. I knew this was BS, so I took my car to another auto shop. They tightened a bolt and said when they changed the oil they didn't tighten the bolt and cleaned oil off and I have had on leaks since!!!!! Guess who changed oil on the car, Northwest Tire !!!!
Poor Quality, Poor Service
SEATTLE, WASHINGTON -- Northwest Shower Door installed a frameless glass shower enclosure in our home. The glass door was very bowed. They sent out the same installer to fix the problem. His solution was to insert two additional ... read full review1 Replies - Latest reply on 07/02/2012
This isn't quite recent but bear with me. A few years back I went cross-country on Northwest and this was the first time I've ever flew. Halfway across the flight, I asked for some coffee. The flight attendant glared at me and look at me like I was Garbage! (I never did get any coffee) then I was struggling with my luggage told me to get my act together! Is this the proffessional service they are supposed to show their customers!? I tried calling their so-called customer service was put on hold for over an hour then hung up on!! The only way to get even is to tell people NEVER FLY NORTHWEST!!! I HOPE THEY GO OUT OF BUSINESS!!!5 Replies - Latest reply on 05/29/2012Add reply
Cats on flight
77 W WACKER DR, CHICAGO, IL 60601, MINNESOTA -- I have not flown Northwest airles for some time and I had the unfortunate experience flying back from Virginia Beach, VA to Chicago, IL. On this flight was a very quiet, well behaved little terrior dog ... read full review29 Replies - Latest reply on 04/01/2010
I am entering this review since it was my property stolen, though another person on the flight.
I had loaned my roomate my camera for her trip to Louisiana to see her family for Christmas. She had ... read full review26 Replies - Latest reply on 12/26/2009
Total Lack of Customer Care
ST. PAUL, MICHIGAN --
I am writing concerning travel that occurred on Thursday, August 20th, 2009.
I booked flights for my two children, and their significant others, on Northwest Airlines on March 28th, 2009. I booked ... read full review5 Replies - Latest reply on 09/01/2009
E-mail thread about a forced baggage check on a one-way ticket bought on Orbitz. They gave me my $15 bag fee back in an electronic credit when I fly again. RIGHT, I am going to fly with you again soon. ... read full review10 Replies - Latest reply on 08/28/2009
I have never encountered this type of Rude and Unresponsive behanvior from customer service. The booked my flight backwards and now do not want to refund my money when we never even took the flight, because we missed the flight! They steal your money and treat you very badly. Never Fly NWA! Now I disputing the charges with my credit card because I have actual emails stated they are at fault, but will not give me refund!8 Replies - Latest reply on 08/06/2009Add reply
Where is my laptop? Gone. Where is Northwest's centralized lost and found? Doesn't exist. On my return trip, I was not in the combined Delta/NWA reservations system although I presented an electronic ticket and had checked in. The airports and baggage were in chaos because the services have purportedly merged between Delta and NWA and in reality they have not. 17 Replies - Latest reply on 07/27/2009Add reply
On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem.
3 Replies - Latest reply on 05/12/2009Add reply
On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight.
After sending in a complaint letter, they offered a pathetic $50 voucher.
They Are Crooks!
SAN FRANCISCO, CALIFORNIA -- Okay so tell me why we all 9 family members booked tickets to visit D.C. to go to my uncle's wedding on Friday & today is now Thursday and our flight WAS for Wednesday. We missed it & thought it was midnight ... read full review20 Replies - Latest reply on 04/09/2009
The Worst Service Ever
LITTLE ROCK ARKANSAS -- I would like to report my experience and concerns about what happened after Northwest flight 293 landed at 8:56pm in Little Rock, Arkansas on February 28, 2009. After waiting for our bags for more than ... read full review2 Replies - Latest reply on 03/28/2009
Northw-ors-st Proved it Again
OAHU, HAWAII -- Let me start by saying I am a Minneapolis native, and though I've lived in San Diego for 20 years, I still do my best to support companies from my hometown. Unfortunately, time and again, Northwest has ... read full review4 Replies - Latest reply on 04/09/2009