Bait and Switch
FOOTHILL RANCH, INDIANA -- I purchased a pair of Oakley Jury sunglasses while on vacation in Disneyworld (Orlando, Florida). I was in the Downtown Disney area and stopped in the Sunglass Hut store to browse. The sales associate ... read full review4 Replies - Latest reply on 09/05/2012
No Pride in their Brand!
My 5 year old daughter is rough on her $5 pair of sunglasses. It's amazing the glasses make it through a week...let alone a year or two.
Thirteen months ago I purchased a prescription pair of Oakley ... read full review23 Replies - Latest reply on 07/10/2011
I purchased new half jackets less than 30 days ago, the lenses are cracked at the nose... I have to send my glasses to Oakley so that they can research the issue... REALLY... Send me new lenses I will send you the old and OAKLEY can research the issue... This is the second pair in less than a year that the lenses CRACKED...
2 Replies - Latest reply on 08/10/2010Add reply
I believe this product is totally over priced and the warranty is CRAP!!!!
Do not buy any Oakley product, I never will...
Cheap product, Horrible Company
FOOTHILL RANCH, CALIFORNIA -- Cheap product, horrible company, horrible people. As an employee of Oakley, I have to comment on this awful company. The product is cheap, yet twice as expensive as what you get for similar brand names ... read full review5 Replies - Latest reply on 11/16/2011
After months of e-mails to Customer Dis-service I was told to send my damaged sandals (they changed color from white to grey in a matter of months) to a Canadian address. I did this, but didn't opt for tracking because it was expensive enough just to send them. Months later they say they never got them. Yeah, right. So I'm out the high cost of the flip flops AND the mailing to Canada. And I spent months e-mailing for help. I strongly advise you not to shop at Oakley.Add reply
Oakley Service Center Lies
After having my new Oakley sunglasses for a month I found a defect in the right ear peace and called Oakley and was given a warranty repair number and sent the sunglasses in for repair. After I had sent ... read full review5 Replies - Latest reply on 06/17/2009
I recently bought a pair of metal frame glasses from Oakley for 180 dollars. After wearing them for a week my girl friend noticed that the nose piece was bent. Don't think I did any thing wrong. I assumed that I got a faulty frame. Oakley refused to change out my frame. They then charged me 50 dollars to replace the frame. When the glasses came back two weeks latter the frame they sent me was broken and the screws were loose. When I called about this problem and asked for my warranty money back they told me to pay to ship it to them again so they could see how it was broken before they would do anything about it.
Still no glasses and still no refund. They don't stand behind there products and there glasses are overpriced and of poor quality.
MICHIGAN -- I have recently purchased Oakley ski goggles, an extra lens, and a backpack to which all became defective. The goggles have a two lens seal and the lens was crooked inside of the goggle, which was barley noticeable at first, next, the second lens that I purchased for night time skiing had the seal put right over where it connects to the goggles, making it unable to snap on to the goggle. And lastly I purchased a backpack not long ago, but since the small warranty is up they refuse to do anything about my zipper HANDLE that broke off, making efficient use of the backpack extremely hard. Out of these three products that I have purchased, all were defective!
1 Replies - Latest reply on 12/06/2008Add reply
Oakley is cool, but make sure that you aren't buying a useless piece of crap.
CHARLOTTE, NORTH CAROLINA -- I bought the 2006 model of the sandals and they were great. I recently tried to purchase an additional pair but found that the model I wanted had been replaced with a new version. After buying the new version, I found them to be a much lower quality product. There is little arch support and the composition is more "plastic" than anything else.
1 Replies - Latest reply on 09/08/2008Add reply
I tried to discuss this with their 800# staff but they were only interested in selling more products.
CALIFORNIA -- If anyone has sensitive eyes like I do, they know that sunglasses are a must. A few months ago I purchased some Oakley Sunglasses, and I have to admit it is one of the better purchases I have made. ... read full review1 Replies - Latest reply on 09/08/2008