CAPITOLA, CALIFORNIA -- My daughter is currently looking to buy a Honda. She has a $15,000.00 budget. She went on her own to Ocean Honda in Capitola, CA yesterday. This was her first experience in looking for a car. They had just what she wanted.
The woman who took her for a test drive was completely unethical. By the time my daughter was ready to leave (she made it very clear that she would not buy or sign anything unless I was with her) the woman came down on her. This woman gave her the big guilt trip about my daughter (dumb teenager) wasting her time. My daughter is 21 and a full time college student and not a dumb teenager. The woman went on and on about how she worked on commission, being a single Mom, why did my daughter lie to her (which she did not) make her waste all this time with her if she did not intend to buy the car from her, etc. etc.. She made my daughter feel so bad that she ended up breaking down into tears in the showroom. The Sales Manager (Steve?) noticed something was wrong but my daughter could not really talk to him with the woman standing there.
I cannot imagine how someone could be so mean to a potential customer. My daughter has had a very traumatic experience dealing with this woman and it is just not right. I spoke with the Sales Manager last night after seeing how upset my daughter still was. He said he would speak to the woman. I have no idea if anything was done to reprimand this woman. I would appreciate some kind of follow up from you. This certainly gives Honda a bad name.
My daughter has her heart set on a Honda but at this point I would much prefer she start looking at a Toyota. And you can be sure that I will NEVER go back to Ocean Honda.
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Posted by Tiffaney on 11/15/2008
CAPITOLA, CALIFORNIA -- Ocean Chevrolet Honda
4400 Auto Plaza Dr
Capitola CA 95010-2063
I purchased a car from Ocean Honda on August 31, 2008. It was a 2001 BMW X5 3. 0 liter, I spent $14,900. 00 paid in cash. The car was sold with a 30 day or 3,000 mile warranty, after the 63 day of owning the vehicle it is experiencing major mechanical defects that are very unlikely to happen on this vehicle. I have researched these and for a vehicle with 89,000 miles on it there was no real indication that this would be a bad purchase. I was also shown a CAR FAX report that showed no accidents. This was another good sign for me. I was told that "the car is completely gone through before they put it on the lot and they don't put garbage on the lot", after I insisted on taking it to my own mechanic, this is also another lie.
I of coarse confronted them on this and they picked up the vehicle and sent it out to a mechanic shop to look at it. I was told by another mechanic that this vehicle had been is some kind of collision or was previously worked on due to mechanical parts on the car being brand new, and or not hooked up properly. After finding out that the repairs would amount to approx. $14,000. 00 because it had a cracked engine block and the engine would need to be replaced, They then completely reneged on their first offer to go ahead and take care of the situation, this was stated by their head mechanic "[snip]" when he came to tow the vehicle from my home.
They blamed me for the mechanical issues, they said I had overheated it and had caused it's mechanical condition. This of coarse is not true. Even as of now with the oil in the radiator the engine still does not overheat, even the mechanic shop they took it too said it's not overheating.
After confronting the General Manager about the problem that I was having, they refused to do anything for me. I asked for myself or him to contact the owner about situation and I was told that this is my problem and that the stand firm on this, that it doesn't go any higher than here. He then recommended me to find legal council, if I wanted to continue to try to hold them responsible. After a very heated arguing match, I was then thrown out of the building left to wait for my key to my extremely damaged vehicle, left to make no choice but to drive it off their lot. I was also told in that meeting that the car had been serviced by them prior to my purchase and that seems to be a lie, I found this out by me taking it to another mechanic and him telling me that nothing they stated was done to it. I have documentation stating what they supposedly did, why would they lie? They are hiding something and they have taken advantage of a customer. I personally talked to the mechanic that they had look at it and he was in awe that they are claiming no responsibility and it was definably sold to me damaged. I was told that it was patched up just enough to make it past the warranty life and now I am stuck. I had been saving for this vehicle for 3 years since it was my dream car, I guess I should have left it a dream, there were thousands of them available but I made the mistake of going to the BIG CAR dealer, Please Help me! If there is anything that can be done I am open to any advice that can be given. I am now vehicle less with no money to buy another, I can't get my daughter to school or to work without jumping through hoops.