Ocean Honda

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Bad Review
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CAPITOLA, CALIFORNIA -- Ocean Chevrolet Honda
4400 Auto Plaza Dr
Capitola CA 95010-2063

Complaint Description:
I purchased a car from Ocean Honda on August 31, 2008. It was a 2001 BMW X5 3. 0 liter, I spent $14,900. 00 paid in cash. The car was sold with a 30 day or 3,000 mile warranty, after the 63 day of owning the vehicle it is experiencing major mechanical defects that are very unlikely to happen on this vehicle. I have researched these and for a vehicle with 89,000 miles on it there was no real indication that this would be a bad purchase. I was also shown a CAR FAX report that showed no accidents. This was another good sign for me. I was told that "the car is completely gone through before they put it on the lot and they don't put garbage on the lot", after I insisted on taking it to my own mechanic, this is also another lie.

I of coarse confronted them on this and they picked up the vehicle and sent it out to a mechanic shop to look at it. I was told by another mechanic that this vehicle had been is some kind of collision or was previously worked on due to mechanical parts on the car being brand new, and or not hooked up properly. After finding out that the repairs would amount to approx. $14,000. 00 because it had a cracked engine block and the engine would need to be replaced, They then completely reneged on their first offer to go ahead and take care of the situation, this was stated by their head mechanic "[snip]" when he came to tow the vehicle from my home.

They blamed me for the mechanical issues, they said I had overheated it and had caused it's mechanical condition. This of coarse is not true. Even as of now with the oil in the radiator the engine still does not overheat, even the mechanic shop they took it too said it's not overheating.

After confronting the General Manager about the problem that I was having, they refused to do anything for me. I asked for myself or him to contact the owner about situation and I was told that this is my problem and that the stand firm on this, that it doesn't go any higher than here. He then recommended me to find legal council, if I wanted to continue to try to hold them responsible. After a very heated arguing match, I was then thrown out of the building left to wait for my key to my extremely damaged vehicle, left to make no choice but to drive it off their lot. I was also told in that meeting that the car had been serviced by them prior to my purchase and that seems to be a lie, I found this out by me taking it to another mechanic and him telling me that nothing they stated was done to it. I have documentation stating what they supposedly did, why would they lie? They are hiding something and they have taken advantage of a customer. I personally talked to the mechanic that they had look at it and he was in awe that they are claiming no responsibility and it was definably sold to me damaged. I was told that it was patched up just enough to make it past the warranty life and now I am stuck. I had been saving for this vehicle for 3 years since it was my dream car, I guess I should have left it a dream, there were thousands of them available but I made the mistake of going to the BIG CAR dealer, Please Help me! If there is anything that can be done I am open to any advice that can be given. I am now vehicle less with no money to buy another, I can't get my daughter to school or to work without jumping through hoops.
     
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Aerocave on 2008-11-17:
I feel for you in your situation, but the bottom is this: You bought a used vehicle with 89,000 miles. It had a 30 day/3,000 mile warranty. You had the opportunity to take it to your own "trusted" technician for inspection. I'm sure you could have put some type of extended warranty on the vehicle--you did not. The dealership is under no obligation to help you and legal council will be of no help either. Its unfortunate--but that's the reality of this situation.
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Unethical Salesman
Posted by on
CAPITOLA, CALIFORNIA -- My daughter is currently looking to buy a Honda. She has a $15,000.00 budget. She went on her own to Ocean Honda in Capitola, CA yesterday. This was her first experience in looking for a car. They had just what she wanted.

The woman who took her for a test drive was completely unethical. By the time my daughter was ready to leave (she made it very clear that she would not buy or sign anything unless I was with her) the woman came down on her. This woman gave her the big guilt trip about my daughter (dumb teenager) wasting her time. My daughter is 21 and a full time college student and not a dumb teenager. The woman went on and on about how she worked on commission, being a single Mom, why did my daughter lie to her (which she did not) make her waste all this time with her if she did not intend to buy the car from her, etc. etc.. She made my daughter feel so bad that she ended up breaking down into tears in the showroom. The Sales Manager (Steve?) noticed something was wrong but my daughter could not really talk to him with the woman standing there.

I cannot imagine how someone could be so mean to a potential customer. My daughter has had a very traumatic experience dealing with this woman and it is just not right. I spoke with the Sales Manager last night after seeing how upset my daughter still was. He said he would speak to the woman. I have no idea if anything was done to reprimand this woman. I would appreciate some kind of follow up from you. This certainly gives Honda a bad name.

My daughter has her heart set on a Honda but at this point I would much prefer she start looking at a Toyota. And you can be sure that I will NEVER go back to Ocean Honda.
     
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Anonymous on 2004-10-28:
This is simple, remember how you were treated and then proceed to buy your new car from another Honda dealer. The best retaliation to this type of behavior is to spend your money elsewhere and to remind everyone you come into contact with of your experience with this dealership. T.
OIC on 2004-10-30:
The salesperson's tactics are absolutely justified! Your daughter was easily manipulated but the salesperson went just a little too far as she failed to get your daughter to sign the dotted line for a new car. Chalk it up as an experience and grow thick skin. So you want the sales manager to punish the mean lady, yeah right, that won't happen, they had a good laugh afterwards!
Jimezsmoot on 2005-12-27:
As far as unprofessional salesman go...here's a doozy. 1997, Rockridge near San Francisco, CA. I was test driving a then brand new model called the CR-V. My excitement turned to downright depression as the car salesman gave me his life story on the test drive. Yes, folks, Steven was 47, divorced with no custody rights to his 11year old daughter...he had attempted suicide 3 times {once by slitting his wrists and to attempts by overdose and was seeing a shrink for depression. Being a Honda car salesman was his only reason for living and he really needed this commission so he could buy a really nice birthday present for his daughter. I was so miserable after the 20 minute ordeal that I didn't have the energy or will to ask about highway gas mileage. Really, one of the most horrendous Honda moments ever!
charles95051 on 2008-07-29:
I like Ocean Honda, I've sent them lots of customers and no complaints yet.
Anonymous on 2008-10-12:
I'm sorry for your experience, but anyone should know - and teach your kids - when dealing with people who work on strict commissions, like car sales people, you should be up front with your intent and ability to purchase. These people need to earn a living and you intentionally taking up several hours of time because you haven’t done your homework and haven’t been up front with the dealer is bound to get a negative reaction in the end. Be a smart shopper and you will have much better outcomes with all your purchases.
Anonymous on 2008-11-09:
This article is a fraud posted by My3cents as an attempt to generate income from an unsuspecting business. Don't believe it. Check the author’s name. Let's see any one of you try to post "anonymous" without an account. This site is a disgrace and should be shut down by the FCC.
Nohandle on 2008-11-09:
Berbert, you're looking at a review from 2004 back when it wasn't necessary for a member to have an ID. Check out some more current reviews and you will note how each member has an ID. Give it a look and reserve judgment until then.
DebtorBasher on 2008-11-09:
Berbert...I know it may look that way, however, this was not posted BY M3C, it was a member who posted this. What reason would M3C have to post this anyway? Many members who came here with a NIC and left, has become Anonymous when their account was closed. Also, it is my understanding that back in the day, people WERE able to post as Anonymous. So, check out some history of the site before you make accusations against it...otherwise it makes YOU as guilty as what you are claiming M3C for.

SlimJim is the site historian...he can explain this if needed.
jktshff1 on 2008-11-09:
Berbert, and what position do you hold at Ocean Honda in Capitola, CA.?
Anonymous on 2008-11-09:
None, I am a consumer who thinks such anonymous posts are always fake and the plethora of fakes and frauds on this service is discraceful. Getting beat by a competitor, just slander them on M3C. Want to promote your own business, just post a dozen fake reviews. What the hell, there are at least a dozen wankers who will take up the cause in this pissing contest to support you, no matter which side your on. Yawn...this service sucks.
yoke on 2008-11-10:
Sounds like Berbert is the employee who lost the sale.

Why would somone look up a post from 4 years ago?
Jack3y on 2009-03-22:
Sounds like the daughter either needs to grow up and do her own business, or she needs to wait until 'daddy' can go to the dealer with her.

I have bought 2 automobiles from Ocean Honda, and use them for all my upkeep on my current Honda, as well as the privious. I have had employees that I thought were less than stellar; however, I have yet to see an Ocean employee that would accuse someone of wasting their time.
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