Nosey Employees, fail to secure customer personal information
Posted by Rocky on 2009-08-18
QUINCY, MASSACHUSETTS -- I like junky stores like Ocean State Job Lot but in April I had a problem returning an item. At first the return went fine, the item was in new condition, within the 30 day return period, and the assistant manager was standing at the return desk at the time and he even checked the item out. After making the return I went back to my car and returned to the store within a few seconds only to find two random women who appeared to have just entered the store, asking the clerk who the guy was who just returned the item and they had my return receipt in their hands. They were loud and didn't see me come back inside so I approached and asked what the problem was. One of the women smiled, lied, and said they were talking about some other guy so I pointed out they had my receipt in their hands, with my personal information. They tried to smooth things over and I went about my shopping but before I left I spoke to the assistant manager and he began to blame the clerk working returns for the problem and stated the two women were front end supervisors, these women had nothing on identifying them as employees. I thought the incident up front was out order but the assistant manager blaming the clerk, especially when he was standing there at the time of the return and during the incident was unprofessional. My take on things is if there a problem with a return handle it at the time of the return. No random person or employee should be looking at my personal information especially credit card information and talking about it in a public area. In a world were credit card fraud is running ramped Ocean State Job Lot should be more responsible and their employees more professional. At the time of the incident I was upset about the unprofessional behavior and the invasion of privacy so I called the store looking for the assistance manager's name and told him I was calling the corporate office. The assistant manager then pretended he couldn't hear me on the phone and tried to keep me from calling the corporate office by not giving me his name and repeatedly offering his assistance. The only way I got his first name was to tell him I was coming back to the store to get the information. After getting his name I called the corporate office and spoke with someone she listen, apologized, said she'd investigate, though she couldn't disclose what or if anything would be done, and offered to give me a follow up call, but I never got one. The corporate office was professional but I think corporate allowed me to vent and then my complaint went into the circular file, aka the trash. One thing that struck me really funny, when I spoke to the corporate office, was when I told her about the difficulty I had getting the assistant manager's name she told me the employees don't have to give their last names. I thought that's a kick in the head if they are so careful to insure the employees privacy shouldn't mine be just as important.
I read some comments and there seems to be confusion. The receipt that the women were looking at wasn't my half it was the store's half. The part that should have been secured in the registered and not left out for anyone to view. My half of the receipt was with me secure and the big deal is privacy.