MILFORD, OHIO -- I would just like to express my bad service at my local O'Charley's about a year ago.
After being seated immediately, the waiter forced us to wait over 10 minutes before coming to take our drink order. By this time me and my wife knew what we wanted to eat, so we had ordered our food along with our drinks. Besides the initial waiting time, getting the food from the kitchen wasn't too bad, however it was someone else who had brought our food, which just was a drop and run. The quality of the food is not the complaint, we had only received our food, our drinks were not brought to us. After searching around looking for our waiter, we stopped another employee and asked for our drinks, another 5+ minutes later our waiter appears with 2 pitchers, looks around wondering where our glasses were. Then it hit him, after I had almost finished my meal, he hadn't brought our drinks. It was 15 minutes after we received our food that we received our drinks.
When I get the bill, it shows the drinks on the bill. I did what I thought was the right thing to do. I gave the waiter my credit card and when he brought me back the slip to sign, I gave a negative tip. I removed the drinks from the total along with the tip that I was going to give if I had received good service from him.
To ensure they didn't think I had made a mistake on the back of the receipt, I wrote out my explanation to Negative Tip. Included the line, if I am charged any more than the total I wrote on the slip, I will never step foot into another O'Charley's again.
2 Days later I checked my account and they only took the amount I had specified...
This has been over a year ago and I had given them another chance, and the second time, I again received bad service. I didn't pull out the negative tip trick this time, I just refuse to go back. 1 Year later, I still haven't goon back to any O'Charley's restaurant. It's there lose not mine...There are plenty of other restaurants that will trade my money for decent service, and I choose them.
Thank You for reading my comments and if you feel as though you need to Negative Tip someone, feel free to use it...