PORTLAND, OREGON -- On October 27, 2006, I purchased a Compaq Presario PC from Office Depot. There was a $150 rebate from Office Depot, which was what motivated the purchase. HP also offered an additional $50 rebate. I filled all the forms out correctly and mailed them in on the same day. I received the $50 rebate from HP but Office Depot never received my $150 rebate submission. A customer care agent said to resubmit the paperwork to the resubmit department and wait the recommended 90 days.
After hearing nothing from Office Depot, I checked again to see if they received my second submission. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. She said it was too late and there was nothing I could do to get the rebate.
I've also submitted some minor rebates to Office Depot and never heard back from those as well. Has anyone successfully received a rebate from Office Depot?
A poor fulfillment process is not just poor customer service but also dishonest. Unless I can get some help from Office Depot, I'll need to recommend and use a competitor.
I examined the rebate form with a magnifying glass and a lawyer at my side. I made sure to follow every rule to a T. Picture it - the month was March. So I call today to find out what's what, as my check never arrived. The automated system can't find any record of my submission. ): Hope springs eternal as I am connected with a cheerful Office Depot rep, who takes my address. She finds my submission, and quickly tells me it was received more than 3 months ago. She asks to put me on hold, and after several minutes returns to tell me the rebate "is just sitting, waiting to be approved." More like just sitting waiting for me to forget about it, most likely.
She told me I can check the status of my check on the OD website, but if the automated system can't look me up by my phone # or address, I have little confidence that will happen... Golly, I expected to be told I forgot a letter or number somewhere. I've never been fond of the whole rebate concept, so I guess I'm not all that surprised. I'll post back if it shows up.
DAYTON -- I purchased two 'Office Depot' brand print cartridges for my Lexmark printer. Good price at the time so I kept them till I needed a new cartridge in the printer. Neither worked. The printer said 'not a recognizable' cartridge. By this time I no longer had the receipt. They took one back but not the second cause I did not have the original packing material. Two days later I returned with the packing material; now they said the cartridge was no longer in their 'system' and could not take it back.
They reminded me of their 14 day return policy and I reminded them of the words on the cartridge package which reads, '100% Satisfaction Guaranteed.' I said it should read, '100% guaranteed sometimes.' My point is that the cartridges were defective, no doubt about it. That is probably why they no longer carry the part. I don't understand why if the part is defective, that they always put it back on the consumer to make it such a pain to get satisfaction. I will never do business with Office Depot again.
I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “It's only an estimate” and “it wasn't in stock” so they could not deliver it – then just kept repeating himself.
Too bad the warehouse already told me that it was in-stock and just wasn't loaded. The supervisor was not much either – she did finally open a complaint after a prolonged conversation but offered me no help at all in resolving this. DO NOT ORDER furniture that is delivered by truck and not by UPS or FedEx – the delivery vendor (Excel Direct) is worthless and does not care about its customer's delivery.
NASHVILLE, TENNESSEE -- I went to Harding Road, Nashville, TN location. First of all, finding the small sign that said shipping starts here was a chore. The young woman who came to my aid in a few moments was so smelly that I was sick to my stomach. It seemed to be dirty hair/scalp smell. I was not given any options except a computer screen popped around to me and said "fill in your information." I tried and kept messing up and I told the smelly girl, "You'll have to help me. I keep messing up." This was a long typing process. What do they do when someone is not a good typer? It was not a good process.
She then turned the computer around and filled in the info without responding and said "these are your options." The prices of course were 25% higher than the post office prices. This was just a bad experience. Not only should they give you the option of doing it yourself or them filling it out, the prices shouldn't be higher when you're doing all the work. And tell me this, how did I smell her across the counter and the other employees, three others, not smell her and report it to the manager? I won't be shipping from there ever again.
Most just DO NOT CARE ABOUT YOU AFTER the sale. I have gotten the "run around" from them for almost a month. The following are the phone numbers I have been given or transferred to after I recontacted the selling store because the product broke while under the warranty. The selling store's telephone number is 1-909-463-1262.
Here are the numbers I have either contacted as stated in the written material or telephone numbers I have been given or transferred to: 1. 1-800-949-9974, 2. 1-866-540-0013, 3. 1-800 go-depot. etc!!! Here are various email addresses for Office Depot: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com.
Yet, there is one person who clearly went above and aboard. Her name is ** who helped me, and even remembered my previous call. She informed me that she sent the "gift card" for approval and said to call her back if it is not received within a certain date. **'s telephone is 1-800-949-974, which is an Office Depot customer care number, a host of numbers that Office Depot has. She put my mind to ease and spoke to me as if I mattered. I would have asked her to marry me but my wife, my awesome, beautiful wife, would not care for me to ask that question!!! ** breathed "life" back into my confidence in Office Depot. Now, on to solve other problems...
There was a sale on calculators so I made an order online, they confirmed my order and said the items were in stock. However, my order was put on "hold verbal authorization" and I was told I would be getting a phone call the next day. When I didn't receive one, I tried chatting with their online CSR, he said I would be getting a call the day after. So I waited another two days before calling them and was told that the problem was with my Visa and I should call them.
I call Visa and they say everything is fine, in fact they call Office Depot for me and then passes me off to another office depot CSR. The guy can't fix the problem and says I will be getting a call in 4 hours from their solutions team. Didn't get the call again. I call again the next day and switch the credit card. The new CSR finally fesses up and says the calculators are out of stock and won't backorder them for me. I go online and voila, the same calculators are in stock and ready to ship at the higher price.
IF THEY DIDN'T WANT TO SELL THE CALCULATORS FOR CHEAP, WHY HAVE THE SALE AT ALL??? Wasted countless hours of my time, when all they had to say was "We don't want to sell the calculators at that price to you, we're a bunch of liars."
Office Depot has conned me two or three times now when I receive these amazing coupons offering 30% off for a purchase over $100. The coupon has a fine print which is very hard to read and understand with numbers and dates and codes. I couldn't figure it out. But each time I've gone in with this coupon, I spend 30 minutes picking out the right item, wait in line, get to the register and find out the coupon does not apply. So I spend the $100 and walk out to my car, disgusted with myself.
Well, I was just conned out of $200 on an external hard drive (when the coupon didn't apply) and finally drove back and returned the item. I then went to Wal-Mart and bought the same thing for $150. Is it legal to advertise a big sale but not let the coupon apply to?
FT.OGLETHORPE, GEORGIA -- I bought an HP printer on 11/30/09. I was not told that they changed their return policy. I tried to get help from HP with the problem I was having with the printer - had nothing but aggravation. When I called the Office Depot store I bought the printer in 2 days later. They refuse to take the printer back because the box was opened. I had 14 days to return, this was 2 days later. The store in reference is The Ft. Oglethorpe store on Battlefield pkwy. in Ft. Oglethorpe, Ga. Do not do business with them - they are very uncooperative to deal with. I will never buy anything from them again.
I received a coupon from Office Depot for free installation of Windows 7 (value of $99.99). There is no disclaimer that the customer will have to BUY the product first before having it installed. I believe many customers will be deceived into thinking that they are getting Windows 7 for free, therefore will take the time to travel to the store, only to find out that the coupon was only intended to have someone put the CD Rom in the computer and hit "run" and "next." Big deal. How deceptive. I'm disgusted with them and don't plan to buy anything from them anytime soon.