Office Depot Inc - Page 2

Star Star Empty star Empty star Empty star
2.0 out of 5, based on 3 ratings and
65 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Computer Warranty purchased through Office Depot
Posted by on
ROSWELL, GEORGIA -- DO NOT BUY AN EXTENDED WARRANTY FROM OFFICE DEPOT. I have been attempting to resolve a computer problem since October 4th (two months. After at least 6 hours on the phone, I still have no resolution. I will sum up what has happened - It would take too long to fully explain all that I have been through.

I purchased an extended warranty for "On Site service" Office Depot. I had the unfortunate experience of having to use the warranty when my Video Display card malfunctioned. When I called for service, I was told that they could not fix this onsite, so I would have to mail the machine in and that they would forward a box and shipping information. I received only a shipping label - it was left up to me to properly package the computer and take the machine to UPS. Instead of replacing the motherboard (the video display in integrated into the motherboard), they simply taped over the original port and added on a new video card in an available slot. The video card they added was not compatible with a typical port for a monitor, so they added an adaptor to convert it to the correct port configuration. The adaptor was missing screws and was loose, so the display only worked if you held in the plug while using the computer. Also the back plate was missing from the alternate slots.

After several more calls, I was promised that someone would call me to schedule onsite service - instead, the repair company from New York phoned, and told me they had no intention of sending anyone out, but they could send me a screw to hold the adaptor in place.

Again, back to the warranty company - They said that I would have to mail the computer back in, and they would again mail me a box and shipping label. I requested that It not be sent to the company in New York, as they had done such a shoddy job with the repair. I was assured that it would be sent to another company. Instead, I received a shipping label only, and guess what? The address is back to the same company in New York.

I have gotten no where with these people, they just lie to you, will not allow you to speak with a supervisor, and I do not believe that they even have onsite service available. I contacted the local store where it was purchased, and they told me that there was nothing they can do to help. WHAT A RIP OFF.
Read 2 RepliesAdd reply
User Replies:
topdn on 07/01/2008:
they also refused mine and did damage to my laptop and after hours of phone I was told they would not hounor thir warranty (it was a shop in ny that did the damagee to mine )
topdn on 07/01/2008:
the shop in Florida is even worse
Close commentsAdd reply
Late delivery
Posted by on
PHOENIX, ARIZONA -- Do I have a good one for everybody.!!. First you need to know where I live, and my "shopping choices". I live in what would be considered a remote area of Arizona. That is, I live in the NE corner outside a little town called Holbrook. I am 40 miles east of Winslow, and 54 miles North of Showlow. These are the only two towns in my area that have "Super Wal-Mart" stores. I go to Winslow once a month for my office supplies. Wal-Mart usually carries eveything I need. Well I needed ink cartridges for my portable printer. Low an behold Wal-Mart doesn't carry them. They sell the printer, but they don't sell the cartridges. (I have already told them what I thought of that idea). So, I went on the internet. I found a store in Phoenix that did sell them. This store was OFFICE DEPOT. Phoenix is 193 miles from my house, with gas prices what they are I didn't want make a 386 mile round trip just to buy two ink cartridges. So, I ordered them on line. I placed my order January 31,2007. I received a printable receipt for the order. The product was scheduled for delivery the next day (Feb. 1, 2007) between 08:30AM-5:00 PM. This was fine. Everything was "kocher". Then, the "DELIVERY FROM HELL STARTED." The 1st came and went, the 2nd, came and went. I didn't think too much about it because we did have some pretty severe weather, and I figured it was delayed to to that. But, the morning of the 3rd I went on the internet to tract the order, I found out then that Office Depot had, as they put it, "Gave it to a third party for delivery". That third party was UPS. So, I went on UPS's website with the tracking number and this is what I came up with:
02/01/2007 1:09am Billing Info Receive
02/01/2007 1:37am Product Scan in Phoenix
02/02/2007 5:33am Departure Scan in
Albuquerque, NM!!!!
02/02/2007 3:28pm Arrival Scan in Phoenix?
02/03/2007 3:46am Departure Scan Phoenix

I called UPS and asked them 2 questions that, to this day, they have not and, most likely will
not, answer. 1: Why did this product go from Phoenix, Az. to Albuqueque, NM and back to Phoenix?!!? 2: It was scanned in Phoenix at 3:46AM on the 3rd. It is 193 miles from Phoenix to Holbrook (236 if you go by way of Flagstaff). Even if you go the long way it is only a 5-6 hour drive. Granted UPS has stops along the way. But, guess what, this actually arrived in Holbrook at 9:00am on the 3rd. I know UPS delivers on weekends. Maybe not on Sundays, but they do deliver on Saturdays. Why then did this product sit in Holbrook all day on the 3rd when it was already 2 days late??? UPS refuses to answer either question other than the proverbial: "I DON'T KNOW".... I realize this is long but you need to know the entire story.
I called Office Depot and expressed my displeasure. The first person I talked to was a "Roy" in the Philippines. He offered me a $11.18 credit off the original $55.90. He even gave me a confirmation #. Then this morning 02/05/2007 I got a call from a "Kate" in Argentina. This lady was "in customer service".
She listened to my problem, agreed that it was Office Depot's responsibility and offered me a full refund. I told her that if she wanted I would return the product, and try to find it somewhere else. She said that would not be necessary. I could go ahead and keep the product, and she even gave me a confirmation # for the refund. Great!! Every one is satisfied. Office Depot has admitted their responsibility, they have done what is right, everybody is satisfied. At 11:40 Arizona time I finally receive my ink cartridges. I put them in my printer, ahhh, I can get back to work! MY BIG MISTAKE!!!! The phone rings; guess who???!!!??
It is Office Depot. Some guy (I never did understand him) saying he is a Customer Service Manager and he has CANCELLED my refund. Then, what does he do? He SLAPS ME IN THE FACE WITH AN OFFER OF A $10.00 DISCOUNT!! Then when I tell him that Kate said I didn't have to return the product he says "Then we can only offer you $10.00." He insists I return the product in order to get a full refund. I tell him; "What about the delayed delivery that cost me money (because I couldn't use my printer) that I am not asking for.?" He still insisted it was not Office Depot's responsibility. That is when I sort of blew it. I told him I was promised 1 day delivery by OFFICE DEPOT - NOT UPS. It was OFFICE DEPOT's responsibility to live up to their agreement. UPS would never have entered the picture if OFFICE DEPOT never asked them to.
The real problem here is: There is no one local you can deal with with a problem of this sort. The only number they give you is 1-800-463-3768. When you call this number you get one of two locations: The Philippines, or Argentina. According to all that have answered the phone, there is no direct line for Customer Service in the United States. I just noticed a 1-888 number on the invoice. I just called it and got ahold of a Geina in Argentina. She, after very politely listening to me, (and I was very calm) cancelled the last cancellation and refunded the full $55.90. Yes I did get a confirmation number. We will see what happens. There will be future posts on this both concerning Office Depot and UPS.
Read 11 RepliesAdd reply
User Replies:
Anonymous on 02/05/2007:
I was in Big Lots department store last week. They had a brand new Hewlitt Packard printer for $24.99. My printer at home needed two new cartridges (approx $50). Guess what I did? Yep, just bought a new printer. The new printer came with cartridges, in case you were wondering. Probably small cartridges, but still a bargain.
MRM on 02/05/2007:
That was a smart idea, TheNewSheriff.
truckin21 on 02/06/2007:
Great NewSheriff: I bought printer in Wal-Mart for $20.00. Guess what, they don't sell the cartridges. Yes they all come with ink cartridges, but they don't last for ever. So,every time a printer needs ink, youridea is to throw it away and but a new one???The point of the review was Office Depot committed to a particular service and they didn't come through.
Anonymous on 02/06/2007:
UPS screwed up the delivery. Ink is where the real money is made. It can actually be cheaper to buy a new printer then toss it out when the ink runs dry.

The business next to me buys cheap Lexmark printers by the case and when the ink runs out they install a new printer. The old printers are donated for the tax benefits. The receipent only has to buy ink saving the cost of buying printers. Now that's recycling.
Anonymous on 02/06/2007:
I used to have one of the kits, and I refilled my cartidges. It was pretty easy and was cheap.

Since then, through work, I discovered a company called Kaboodles. I don't know how widespread they are, but they are national franchises.

They pick up my empties, and replace them with half-priced refurbished carts. All are guaranteed, and when I did have a problem with one, it was replaced without question. By the way, I get $5 credit for each empty they take back.

If they are available to you, I recommend them.
rnick821 on 02/06/2007:
There is another company that I used to work for...called Viking Office Products. Their website is They're, unfortunately, owned by Office Depot now, but at least during my time with them, they prided themselves on a level of customer service higher than anyone else in the industry. Might consider giving them a shot.
Anonymous on 02/06/2007:
A lot of refill kits use poor quality inks. Sometimes they are water based. Even after dried any moisture on the paper will cause the ink to run.
Anonymous on 02/06/2007:
Excellent advice Ken. Truckin21, I didn't mean to ignore your consumer problem. It merely reminded me of my experience from a week earlier. No, I'm not saying that a person should throw away a good printer instead of buying new cartridges, although it makes sense if your current printer is nothing special.
truckin21 on 02/06/2007:
The only problem with that is: I would still have to have it delivered, or make a round trip of 300 miles+ every time a printer ran out of ink. This is a portable printer that I use in my truck when I am on the road. It isn't very easy to take a semi in to just any city and try to find a Office supply store. Yes, I thought of getting a refill kit, but it costs more than the ink itself, and I would still have to rely on shipping for the supplies. Getting ink for a computer is sort of like washing your clothes. Every time your clothes get dirty are you going to throw them away and buy new ones or are you going to wash them and try to make them last as long as possible?
Anonymous on 02/06/2007:
Try keeping some spares? reorder when you are down to your last new cartridges?
truckin21 on 02/08/2007:
To All Concerned: Up Date: Office Depot did refund my $55.90, and they let me keep the ink. They did admit that the product got put on the wrong truck in Phoenix, that was why it was 5 days late. The point of all this is: When you order something by phone or on-line, and the company gives you a specific delvery date IT IS THEIR RESPONSIBILITY TO SEE THAT THAT DATE IS MET REGARDLESS OF WHETHER OR NOT THEY INTRUST IT TO A THIRD PARTY. Office Depot did accept that responsibility. But, bear in mind, if you order from an online company make sure they understand your needs and make sure you understand their shipping.
Close commentsAdd reply
Office Depot Nightmare
Posted by on
NEW PORT RICHEY, FLORIDA -- I have never had a worse experience with a merchant than my recent unresolved experience with Office Depot. I am disabled and can't get out to the stores very often. I decided to order a chair online. I received an email telling me the date the chair was to be delivered. I waited and waited and nobody showed up. Finally I called Office Depot, who told me that the delivery was aborted because the chair was damaged on the truck. I asked them when they intended to tell me about it. They had no answer, other than to say it will be rescheduled for delivery tomorrow. Well, tomorrow came and went, and no chair. I called Office Depot again, and they said that delivery was refused. Delivery where? nobody came to my house. They of course couldn't tell me where the delivery was attempted, if at all. Finally I decided to call a manager for help. This person gave me a slight reduction on price for my problems, and arranged for me to pick up the chair at the nearest Office Depot store. Now I have to bother my son to pick me up, drive me to the store, drive me home, drag the chair up 3 flights, assemble it for me and go home. Very nice huh? It gets better. After opening up the box, I noticed the chair looked awfully cheap. Office Depot claims it is leather but it looks, feels and smells like vinyl. I have vinyl chairs that look more like leather than this chair. The paperwork that came with the chair indicated that it was rated for casual use, while the website I bought it from claimed it was for moderate use, a clear misrepresentation, intentional or not. I sat in the chair and after about 30 seconds my butt was killing me. I thought for a minute that this had to be the wrong chair. I went back to the website and noticed that the model number was what I ordered, but the chair didn't look anything like it. In the photo the leather had a lustre to it, the cushions looked overstuffed and the chair had a quality appearance to it. The chair I received was hard, dull, smelled like plastic and was a total piece of junk. Even with the discount, this was not acceptable. So, I get in touch with their "Executive Customer Relations Department". After explaining this entire matter, I receive an email that states that my chair was returned to the warehouse and my credit card was credited. Neither of these is true. I am looking right at the piece of junk, and last I checked my home was not a warehouse, and the only credit card entry for Office Depot was the charge for the chair. Keep in mind this is the "Executive Customer Relations Department" now. So now I have to start blogging like crazy and send off a registered letter to the CEO of the company. Eventually, I will get a better chair, delivered for no additional charge, but even that won't be worth what I have been put through. My satisfaction will come by way of making sure other innocent people don't get burned by these people like I did. Don't ever buy anyhting form these people. After making this purchase, I have found much better internet deals on this item than what Office Depot had to offer. If you do buy something from them, don't do it online, or at least look at the item in the store first. If you don't you can bet what you receive, if you receive it, will be nothing like what it looks like online, or how it is represented in the website documentation. I will update this blog as I go along and will be listing this experience everywhere possible and have already contacted the BBB and Consumer Affairs.
Read 3 RepliesAdd reply
User Replies:
Anonymous on 11/11/2006:
You know the picture on the box of Betty Crocker brownies? When you bake them they don't look like that either, sad to say. I think you have gathered your best route would have been to go to the store and sit in the chairs yourself and then choose the one you want. I have had very good luck with Office Depot at work, sounds like they gave you a discount and attempted to work with you. Good luck, a comfy computer chair is a must here too.
LeadCashier86 on 12/18/2006:
Unfortunately advertisements are always misrepresentated through photo quality. Even the nicest looking super model can look butt ugly if the picture's not taken right. You weren't a victim of poor service my friend, but a victim of your own misinterpretation.

Perhaps the chair just wasn't what you needed in the end. As far as furniture is concerned, the best advice would be to go to an OD store and try one out for yourself. It's hard to get a "feel" for the chair when you're behind a PC. I realize you're disabled, but hey, life's tough.
Saxon on 05/21/2011:
I guess the better question would be, Is the chair's quality in line with the price you paid. Office depot has 400 dollar La-Z-Boy chairs, and 49.99 economy chairs. I could tell you the 49.99 special would be junk comparatively without siting in either.

Close commentsAdd reply
Unprofessional Behavior by Company Representatives
Posted by on
PASADENA, TEXAS -- I purchased office supplies from Office Depot. Imagine that! My purchase was scanned through the register and I paid for my purchase with a bank card. My card was approved, my order was complete and I received a cash register receipt. However, the employees said my card did not go through and I would have to have my purchase scanned again and use my bank card again. I questioned repeating this action because the first transaction was approved and had obviously gone through. I HAD A RECEIPT with approval numbers!!

They assured me that the transaction had not gone through and that I would have to have my purchase completely done over including the use, again, of my bank card. Reluctantly, after a long discussion, I agreed to let them do the transaction over again. I was assured I would not be charged twice for the same items. As soon as I went home, I looked on my back account and I had been charged twice for the same purchase. The next morning, I went to the store with my receipts and asked the company representative to correct the problem. The company representative stated they could not correct the problem at the store level and the corporate office would have to take care of the problem. We called Office Depot everyday to follow up on this matter. They called us one time towards the end of the week to ask for my bank card number so they could credit our account. To make a long story a little shorter.

The "store manager" and the "corporate manager" that I spoke to on the phone are one and the same. A week later Office Depot representatives were still telling me they had taken care of the matter and it was not their problem or fault but it was my bank's problem that we had not received a credit. I called my bank, a National bank, and there was no record of any contact from office depot. I was given a reference number from the back and they said they would handle this matter. It is amazing that a business like "Office Depot" when asked whom they spoke to at the bank to credit my account or if they had a reference number concerning this matter, answered NO I don't know the persons name at the bank I spoke to. I have NO information. I have been very surprised with the service I received and very dissatisfied with the unprofessional behavior of the Office Depot representatives. By the way, the amount of my purchase was over $200.00 so this was not a small purchase.
Read 7 RepliesAdd reply
User Replies:
golddust on 01/11/2005:
QUICKLY!!! Call your credit card company and put a stop payment on that purchase until they get their act together. Explain what happened and asked them to either delete one of the charges or stop payment until Office Depot actually straightens out your account.
bestbestbuy on 01/13/2005:
If you had a receipt, you obvioulsy purchased it. That sounds shady.
bigjohn on 01/19/2005:
I can't agree with you more. They are expanding in the East..what a joke. They really should be closing Stores. They don't know how to satisfy Customers. There Stores are never busy, I don't know how they can stay around
titoM on 05/22/2005:
Sorry to hear about the problem. It's strange, I work at an Office Depot and I KNOW for a fact that they CAN easily reverse a transaction and get your money back into your account. But I suppose every company has its black sheep stores. A sad but true point.
LeadCashier86 on 12/17/2006:
You had a poor cashier then. If a receipt prints out for your transaction, then the transaction is valid NO MATTER WHAT. I'm the lead cashier to an Office Depot myself, I may only be 20 years of age and only been in retail for 8 months, but I know enough of my job to know that when the receipt is printed, it's valid. In the event that it WAS charged to your card twice accidentally, then all they would've had to do was do a return. By policy we have to "Take Care of the Customer", that's why when it comes to taking care of a serious customer issue, I tend to tell the other cashiers to bring it to me, because -I- know how to get it done right (I don't trust others but myself lol)

I sympathize with you on your experience in that store, you didn't need the frustration.
hobo1 on 07/27/2009:
I just cancel my office depot card.
I will never buy another product from them.

ncoclub on 01/27/2011:
U-Haul is a master at double charging! The worst offenders are the ones based in a convience store. The employees are not trained..they will swipe your card before you actually rent, then again when you return the rental. Watch your bill!!
Close commentsAdd reply
RTA Furniture
Posted by on
AVON, COLORADO -- As a former vendor, and shareholder of Office Depot I am amazed of the merchandising of the RTA office furniture. The VP of Merchandising and buying staff need to learn that prior to buying any RTA furniture, they themselves should be able to assemble the unit. I realize that retail is mostly about "net maintained margin", "turn rate",etc.

However if the buying staff were forced to adapt this simple policy, customer satisfaction would be greatly improved, and the furniture department would most likely be empty.
Add reply
They've Lost a Customer
Posted by on
If I make a purchase and I discover the product is junk I want a full refund. Not a trade for the same piece of junk. If Office Depot can’t refund my money for a product that I've decided is less than expected then I’ll shop elsewhere. I’ve bought all my main computer and related purchases from Office Depot for years. “But never again.” You’ve lost a customer.
Read 6 RepliesAdd reply
User Replies:
Buddy01 on 04/11/2011:
What did you buy and when? What happened? Did you have a receipt?
Anonymous on 04/11/2011:
Did this hunk of junk happen to be a put it together yourself office chair?
bcd on 04/11/2011:
How long after purchase did you request the refund?
Ytropious on 04/11/2011:
Sounds like the OP bought a specific electronics item. Like a video game, DVD, or computer disk. Those can't be returned for a full refund because once they are opened, you could have copied them. No place gives full refunds on open disks like that. I suspect that is what the OP is complaining about.
shadycast on 04/11/2011:
The new policy is: no refunds on any office furniture, or electronic devices. That includes, computers, monitors,etc.You can only exchange it for the same product. Otherwise, you're out of luck. No refunds, unless the package is unopened. So---how many people open a product after they buy it? Then when you find out it's junk----no refund from Office Depot. They even put a huge RED sticker on your purchase stating this.I took a monitor back which I had purchased a couple of hours earlier--(menu buttons wouldn't work) I was told no refunds---I had to exchange it for the exact monitor....I'll not buy anything else at their store.
Inat on 04/11/2011:
office depot sucks. I stopped shooping there several months ago when I couldn't even shop for paper or ink without being hounded every two minutes by a sales person who when told "no, thanks" follows three steps behind me the entire time.
Close commentsAdd reply
Complaint (sort of)
Posted by on
LOS ANGELES, CALIFORNIA -- I have office supply delivered to our office and the person that does deliver needs to learn how to smile and might consider taking English classes. He doesn't seem to understand me which is so annoying because everything I ask or say is yes yes yes when in fact he didn't really comprehend what I said to begin with! Office Depot works just fine for our office supplies but the delivery person is something else.
Read 6 RepliesAdd reply
User Replies:
MRM on 03/04/2011:
I could careless if the person smile or greets, as long as, I have the item in my grubby hands.
momsey on 03/04/2011:
What do you need to ask the delivery person? He doesn't know what's in the order, he just knows where he has to deliver it to, so I can't imagine what you need to ask him. He probably doesn't understand English very well, and that's why he has a job as a delivery person making peanuts.
Ytropious on 03/04/2011:
That's probably why he's not smiling. He doesn't speak the language well. If he spoke English would the not smiling thing bother you less? Not everyone is as bubbly as you OP, we all need to make a living.
jktshff1 on 03/04/2011:
+10 pepper, Aside from name or sign here the UPS & FedEx folks don't say much.
unhappy999 on 03/04/2011:
How much do you say to him? I would think you could lead him in the office and point to where you want the delivery to go. I don't care if delivery people smile or make small talk as long as they don't do any damage and put the delivery where I want it. This type of complaint/concern is something that you might want to call the store about if it really bothers you.
trmn8r on 03/04/2011:
You say that this is a "complaint (sort of)." Has the language barrier caused specific issues related to the items you are expecting? While it would be great to have people that speak your language fluently and are perky, those would seem to be icing on the delivery cake.
Close commentsAdd reply
Stinky employee and poor system for shipping
Posted by on
NASHVILLE, TENNESSEE -- I went to Harding Road, Nashville, TN location. First of all, finding the small sign that said shipping starts here was a chore. The young woman who came to my aid in a few moments was so smelly that I was sick to my stomach. It seemed to be dirty hair/scalp smell. I was not given any options except a computer screen popped around to me and said "fill in your information". I tried and kept messing up and I told the smelly girl, "You'll have to help me. I keep messing up." This was a long typing process. What do they do when someone is not a good typer? It was not a good process. She then turned the computer around and filled in the info without responding and said "these are your options". The prices of course were 25% higher than the post office prices. This was just a bad experience. Not only should they give you the option of doing it yourself or them filling it out, the prices shouldn't be higher when you're doing all the work. And tell me this, how did I smell her across the counter and the other employees, three others, not smell her and report it to the manager? I won't be shipping from there ever again.
Read 5 RepliesAdd reply
User Replies:
Anonymous on 10/28/2010:
Most people do not intentionally walk around being "smelly." And what exactly is "dirty hair/scalp smell" anyway??

And...FYI, not everyone that smells is a result of poor hygiene...there are medical conditions and even certain medications that may cause a person to smell.
jktshff1 on 10/28/2010:
They charge shipping and "handling" You had the option of doing it yourself but (although you seem to be doing a good job of it here)"I tried and kept messing up". The person helping you seems to have done you well despite the smell as you call it.
I apologize in advance, but
you seem to be blaming the cs person's smell for your own incompentance.
Ytropious on 10/28/2010:
What are you even talking about OP? You were in the store ordering something on the computer, huh? Self serve shipping kiosk? If you have issues typing then why did you choose this service? At least she helped you but what's wrong with silently typing in your information then giving you the options? WHAT in the world is wrong with that? It sounds like you were upset at shipping costs. That's life, most places pay for their own boxes and the person packing your item, there is going to be a markup there.

I don't know why you have to fixate on her "smell". As someone said above, sometimes people can't help it.
Anonymous on 10/28/2010:
I think its highly rude to put someone down like that. You don't know this person or why they had a odor coming of them. That has nothing to do with this complaint.
jktshff1 on 10/28/2010:
I am impressed....none moved to "other". Has common sense returned?
Close commentsAdd reply
They do not care after the sale
Posted by on
Most just DO NOT CARE ABOUT YOU AFTER the sale. I have gotten the "run around" from them for almost a month. The following are the phone numbers I have been given or transferred to after I recontacted the selling store because the product broke while under the warranty. The selling stores telephone number is 1-909-463-1262. Here are the numbers I have either contacted as stated in the written material or telephone numbers I have been given or transferred to: 1. 1-800-949-9974, 2. 1-866-540-0013, 3. 1-800 go-depot. etc!!! Here are various email addresses for Office
customerservice@officedepot. comj

Yet, there is one person who clearly went above and aboard. Her name is Jenna who helped me, and even remembered my previous call. She informed me that she sent the "gift card" for approval and said to call her back if it is not received within a certain date. Jenna's telephone is 1-800-949-974, which is an Office depot customer care number, a host of numbers that Office Depot has. She put my mind to ease and spoke to me as if I mattered. I would have asked her to marry me but my wife, my awesome, beautiful wife, would not care for me to ask that question!!!!

Jenna breathed "life" back into my confidence in Office Depot.

Now, on to solve other problems......
Read 1 RepliesAdd reply
User Replies:
Anonymous on 08/26/2010:
So the problem was resolved and youre getting a gift card. So why are you writing a complaint?
Close commentsAdd reply
Office Depot - Full of Lies and Giving Run Arounds
Posted by on
There was a sale on calculators so I made an order online, they confirmed my order and said the items were in stock. However, my order was put on "hold verbal authorization" and I was told I would be getting a phone call the next day. When I didn't receive one, I tried chatting with their online CSR, he said I would be getting a call the day after. So I waited another two days before calling them and was told that the problem was with my Visa and I should call them. I call Visa and they say everything is fine, in fact they call office depot for me and then passes me off to another office depot CSR. The guy can't fix the problem and says I will be getting a call in 4 hours from their solutions team. - Didn't get the call again. I call again the next day and switch the credit card. The new CSR finally fesses up and says the calculators are out of stock and won't backorder them for me. I go online and voila, the same calculators are in stock and ready to ship at the higher price. IF THEY DIDN'T WANT TO SELL THE CALCULATORS FOR CHEAP, WHY HAVE THE SALE AT ALL??? Wasted countless hours of my time, when all they had to say was "we don't want to sell the calculators at that price to you, we're a bunch of liars".
Read 1 RepliesAdd reply
User Replies:
Fufu487 on 06/26/2010:
I REALLY don't think this has anything to do with the item you purchased. Or the price of said item. Maybe just a security glitch??
Close commentsAdd reply
Top of Page | Next Page >