Office Depot Rebate Failure
PORTLAND, OREGON -- On October 27, 2006, I purchased a Compaq Presario PC from Office Depot. There was a $150 rebate from Office Depot, which was what motivated the purchase. HP also offered an additional $50 rebate. I filled ... read full review11 Replies - Latest reply on 03/13/2008
I examined the rebate form with a magnifying glass and a lawyer at my side. I made sure to follow every rule to a t. Picture it - the month was March.
So I call today to find out what's what, as my check never arrived. The automated system can't find any record of my submission ): Hope springs eternal as I am connected with a cheerful Office Depot rep, who takes my address. She finds my submission, and quickly tells me it was received more than 3 months ago. She asks to put me on hold, and after several minutes returns to tell me the rebate "is just sitting, waiting to be approved." More like just sitting waiting for me to forget about it, most likely.
She told me I can check the status of my check on the OD website, but if the automated system can't look me up by my phone # or address, I have little confidence that will happen...
Golly, I expected to be told I forgot a letter or number somewhere. I've never been fond of the whole rebate concept, so I guess I'm not all that surprised. I'll post back if it shows up.
Free Delivery Blows
I ordered a printer online on Saturday, and the website said "if you order by 5pm, you'll receive your order the next business day." Since it was 9pm when I ordered and Saturday, I expected to receive ... read full review3 Replies - Latest reply on 02/03/2012
AVON, COLORADO -- As a former vendor, and shareholder of Office Depot I am amazed of the merchandising of the RTA office furniture. The VP of Merchandising and buying staff need to learn that prior to buying any RTA furniture, they themselves should be able to assemble the unit. I realize that retail is mostly about "net maintained margin", "turn rate",etc.
However if the buying staff were forced to adapt this simple policy, customer satisfaction would be greatly improved, and the furniture department would most likely be empty.
Excellent Corporate Response
I had been saving up my reward points to purchase a nice camera for myself. When I finally had enough points, the camera was out of stock, available by special order online only. I kept checking every ... read full review2 Replies - Latest reply on 05/19/2011
I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “it’s only an estimate” and “it wasn’t in stock” so they could not deliver it – then just kept repeating himself. Too bad the warehouse already told me that it was in-stock and just wasn’t loaded. The supervisor was not much either – she did finally open a complaint after a prolonged conversation but offered me no help at all in resolving this.
1 Replies - Latest reply on 03/25/2011Add reply
DO NOT ORDER furniture that is delivered by truck and not by UPS or FedEx – the delivery vendor (Excel Direct) is worthless and does not care about its customer’s delivery.
Complaint (sort of)
LOS ANGELES, CALIFORNIA -- I have office supply delivered to our office and the person that does deliver needs to learn how to smile and might consider taking English classes. He doesn't seem to understand me which is so annoying ... read full review6 Replies - Latest reply on 03/04/2011
Office Depot has conned me two or three times now when I receive these amazing coupons offering 30% off for a purchase over $100. The coupon has a fine print which is very hard to read and understand with numbers and dates and codes. I couldn't figure it out. But each time I've gone in with this coupon, I spend 30 minutes picking out the right item, wait in line, get to the register and find out the coupon does not apply. So I spend the $100 and walk out to my car, disgusted with myself.
1 Replies - Latest reply on 05/18/2010Add reply
Well, I was just conned out of $200 on an external hard drive (when the coupon didn't apply) and finally drove back and returned the item. I then went to Walmart and bought the same thing for $150.
Is it legal to advertise a big sale but not let the coupon apply to
I received a coupon from Office Depot for free installation of Windows 7 (value of $99.99). There is no disclaimer that the customer will have to BUY the product first before having it installed. ... read full review10 Replies - Latest reply on 10/25/2009
I purchased a 7 inch flat screen TV for use in our home. At the time of the purchase, the clerk placed a wide red piece of tape over the box end which read 14 day return policy. What was not clear, is in smaller print, it reads no refunds, only exchange value allowed. I got the TV home and the volume was not loud enough for our use. I packed it back neatly and promptly took it back to the store. When I entered the store, that days clerk intercepted me and immediately stated was I aware that I could only exchange merchandise, that refunds are not allowed. (It is clear that this is a frequent problem as the clerk was more than prepared to advise me when I came through the door.) I read the tape more closely and told him my dilemma. He simply restated the store policy.
2 Replies - Latest reply on 09/20/2009Add reply
I have learned my lesson, and will not buy anything electronic from this sleezy operation again!!
I purchased the product "Media Now" after talking to one of the sales associates about it's compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copy right laws. I filed a complaint with the company and was told the same thing by one of their managers. I researched the copy right laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work.
2 Replies - Latest reply on 10/24/2009Add reply
It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.
MAPLE GROVE, MINNESOTA -- I recently purchased a Canon SD100 camera from the Office Depot for my wife’s birthday. I had purchased the camera on March 12th, three weeks prior to her birthday, because it was on sale and I was ... read full review4 Replies - Latest reply on 04/13/2009
ORLANDO, FLORIDA -- I bought the laptop extended warranty when I bought my HP computer. About 18 months later, my computer stopped working. I called the warranty service and after asking me to do recoveries and other stuff, they finally agreed to have my computer sent to them for repair. The box where I was supposed to mail them the computer did not arrive until 3 WEEKS later. After that it has taken them about another 3 weeks to get it fix, but apparently it isn't fix yet. I have to wait another week or so to get my computer.
Even though the customer service people are nice they cannot offer you anything because Office Depot does not care if you are without a computer for 2 months. They should know that most people need their computers for school, work, etc.
Office Depot Shredder lubricant item #285-661 is a big NO BUY, after a few days it smells like old vegetable oil and jams the shredder.
3 Replies - Latest reply on 12/18/2008Add reply
If you don’t believe me try it, but I hope you have something that will clean the cutters after it gum's them all up.
GRAND PRAIRIE, TEXAS -- Our firm has been using Office Depot for many years and have never been charged a delivery fee. Today we ordered $39.99 worth of ink, and after we entered our debit card information, it showed a $11.88 charge to deliver. Since our office is a couple of miles away, I decided to cancel the order and run over to the store to buy the ink.
2 Replies - Latest reply on 09/22/2008Add reply
I immediately called the customer service line and was told that they were unable to cancel the order but should refuse the delivery tomorrow. Once they take it back to the warehouse, we're supposed to get a credit on our debit account in 7-10 days. I'll be watching that like a hawk, but I think it's dishonest to suddenly start charging for deliveries and not being told the cost until they've already charged your card.
Needless to say, we won't be ordering online any more!
I had problems with my laptop in Jan. '07. I've had to send my computer to service from Feb. 08 - Aug. '08. Its been sent back with more problems every time. It is taking over three weeks now just for a rebate, after I was told it would take five days. I'm here, cause I was looking for corporate's number. A really bad company to deal with totally. 2 Replies - Latest reply on 09/03/2008Add reply
Call Center HELP?
SAN DIEGO, CALIFORNIA -- Watch out if the item you purchase offers a additional OFFICE DEPOT REBATE. Its been almost 3 months now and I received a postcard noting that they could not process my rebate.
After a phone call ... read full review8 Replies - Latest reply on 04/07/2008