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Lousy return policy
Posted by 3651 on 12/11/2009
FT.OGLETHORPE, GEORGIA -- I bought an HP printer on 11/30/09. I was not told that they changed their return policy. I tried to get help from HP with the problem I was having with the printer had nothing but aggravation. When I called the Office Depot store I bought the printer in 2 days later. They refuse to take the printer back because the box was opened. I had 14 days to return, this was 2 days later. The store in reference is The Ft. Oglethorpe store on Battlefield pkwy. in Ft. Oglethorpe, Ga. Do not do business with them thay are very uncooperative to deal with. I will never by anything fdrom them again.

     
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Posted by BEJ on 2009-12-11:
You were 2 days beyond the return time frame. Did you not inquire when you purchased the item what the return policy was in case there was an issue with your item?
Posted by Buddy01 on 2009-12-11:
BEJ, I think the OP meant 2 days after purchase since 14 days isn't until Monday. Was the return policy on the back of your receipt? It must be posted in the store.
Posted by Anonymous on 2009-12-11:
I read it as the OP returning it after TWO days.
Something(s) are missing from this post.
Posted by Anonymous on 2009-12-11:
From OD's site:

"Technology & Furniture - 14 Day Return Policy:
Your Original Receipt is required for all returns or exchanges of technology and furniture.
Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only. "


Posted by Anonymous on 2009-12-11:
Chances are that return policy that MM provided us with, was on the back of the OP's receipt.
When in doubt, read your receipt. It's never a good idea to assume things.
Posted by Anonymous on 2009-12-11:
*pounds gavel on desk* Next case!!!!
Posted by Anonymous on 2009-12-11:
ZZ, could you please use that gavel to pound against my neighbor's head for thinking he owns the street? Thanks in advance *hugs*
Posted by Anonymous on 2009-12-11:
Still doing it? Tried talking to the people yet?
Posted by Anonymous on 2009-12-11:
We have gone over several times to talk to them and they won't answer the door. So we park in front of their house every day, even if other parking is available
Posted by PepperElf on 2009-12-11:
have they continued to threaten you yaya?
Posted by Anonymous on 2009-12-11:
I hate people like that!!! They know they are in the wrong but won't fess up in your prescence. Hopefully one day you can catch them outside and have a neighborly chat.
Posted by jktshff1 on 2009-12-11:
more info yaya....what's up?
Posted by Anonymous on 2009-12-11:
jkt, I posted this on the forum side last week, but my nieghbors have threatened to call the cops if we keep parking in front of their house. They seem to think they own the street
Posted by Anonymous on 2009-12-11:
The cops can't do anything. HOA?
Posted by Anonymous on 2009-12-11:
We havent called the cops yet. We are waiting to see if they threaten us again
Posted by Rob6112000 on 2009-12-29:
didn't know about the change in the return policy. have always had good service from Office Depot in Madera Ca. purchased a phone that had a rebate, after I got home there was no rebate receipt. went back to the store they paid me the $5 rebate in cash. never recieved my rebate for my lenovo laptop.a few days ago they sent me a claim form to get my $150 for an unclaimed rebate. Costco , tiger direct and office depot are the only places I shop for electronics anymore . found that bestbuy is not the best buy and I don't even want to think about the troubles I had with circuit city and comp usa.
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Deceptive Advertising
Posted by Susan1357 on 10/24/2009
I received a coupon from Office Depot for free installation of Windows 7 (value of $99.99). There is no disclaimer that the customer will have to BUY the product first before having it installed. I believe many customers will be deceived into thinking that they are getting windows 7 for free, therefore will take the time to travel to the store, only to find out that the coupon was only intended to have someone put the CD Rom in the computer and hit "run" and "next." Big deal. How deceptive. I'm disgusted with them and don't plan to buy anything from them anytime soon.
     
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Posted by Anonymous on 2009-10-24:
Sounds like you went to Office Depot for your free upgrade. It does sound "a little" deceptive but obviously no one is going to get a free copy of the software. This is actually kind of funny. Nothing is free people!
Posted by Anonymous on 2009-10-24:
Wait, you thought they were going to GIVE you Windows 7 for FREE? It says Free INSTALLATION, not free software.

If you are talking about the free upgrade, you have to verify your eligibility online, order the disk (THERE you get it free if you qualify), and have it installed, which will cost you. Basically OD is saying if you buy it from them, they will install free.
Posted by DebtorBasher on 2009-10-24:
How would you expect free 'installation' if you don't buy the program? They are giving the customers exactly what the coupon says, "Free installation". Geesh...If I took a coupon to a garage that said, "Free oil change" should I expect them to give me the car to go with it? I think not.
Posted by Anonymous on 2009-10-24:
You have to buy the software first, then they will install it for you. Most people that are not tech savvy, would take that opportunity. Nothing deceptive about it. they will not give you the product for free.
Posted by bcd on 2009-10-24:
When I see an ad for a tire sale that reads “free installation” I don’t consider that an ad for free tires. Installation is a service, not a product.
Posted by tnchuck100 on 2009-10-24:
I agree with all here on this one.
Posted by spiderman2 on 2009-10-24:
This is why there is a warning on your lawnmower instructing you not to put your hands and feet under it while it is running.
Posted by Anonymous on 2009-10-25:
Chuck, WOW! We actually agreed on something. :)
Posted by Ghost of former member on 2009-10-25:
You mean they actually expect you to pay for a product that you want????? I've never heard of such a thing!
Posted by punxnotdead80 on 2009-10-25:
"There is no disclaimer that the customer will have to BUY the product first before having it installed."

Gee, I kinda thought such a disclaimer wouldn't be necessary. I thought that before you could have something installed for free, you had to buy something that could be installed for free.

Thanks for proving otherwise.
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Electronics Return is non existent, but you aren't informed at purchase.
Posted by WFS2 on 09/14/2009
I purchased a 7 inch flat screen TV for use in our home. At the time of the purchase, the clerk placed a wide red piece of tape over the box end which read 14 day return policy. What was not clear, is in smaller print, it reads no refunds, only exchange value allowed. I got the TV home and the volume was not loud enough for our use. I packed it back neatly and promptly took it back to the store. When I entered the store, that days clerk intercepted me and immediately stated was I aware that I could only exchange merchandise, that refunds are not allowed. (It is clear that this is a frequent problem as the clerk was more than prepared to advise me when I came through the door.) I read the tape more closely and told him my dilemma. He simply restated the store policy.

I have learned my lesson, and will not buy anything electronic from this sleezy operation again!!

BUYERS BEWARE!!!!
     
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Posted by MRM on 2009-09-14:
I, myself, bought the 7" lcd tv to use when there is power outages.
Posted by cr0ssfire on 2009-09-20:
Wal-Mart has a much better TV return policy than Office Depot. You have 90 days to return it AND you can get a full refund.

I work at Office Depot and the higher-ups have told me to use the crappy return policy as a "leveraging tool" in pushing the extended warranty. Apparently, the notion that someone might buy from a place that actually lets them return things doesn't occur to them.
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They MAKE you buy what you really don't need!!!!!!
Posted by Buda-is-upset on 08/26/2009
Just spent the whole day visiting Office Depot, Office Max, Staples and Wilson Jones/ACCO in retail stores and / or on the web. The company I work for uses the 8-Tab Insertable Dividers (Avery's item# 11102 or similar)when creating files for our clients. Once that client is gone it is re-used for a new client. So we don't need to purchase new dividers. We just need the paper label tabs that are inserted into the divider. NONE of the retailers, including AVERY, will sell those label tabs separately. THEY MAKE YOU PURCHASE THE DIVIDERS ALL OVER AGAIN, JUST TO GET THE PAPER LABEL/TABS. This is a waste of product. And because with today's economy, our budget and my job is now hanging on, on a daily / weekly basis. Now is not the time to try to bilk your customers for every penny. I am trying to do a professional job. And, I don't believe I am asking for too much when asking the manufacturers to provide product they already make, to a demographic that needs it.

     
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Posted by Eloise on 2009-08-26:
The package includes a FULL page of labels. How many more do you need?
Posted by MSCANTBEWRONG on 2009-08-26:
The inserts have been discontinued for a very long time.
Posted by madconsumer on 2009-08-26:
simply cut them with a paper cutter, or have the professionally made.
Posted by DebtorBasher on 2009-08-26:
You might want to check this out...It looks like it would fit the same size that you're looking for.

http://www.shoplet.com/office/db/SMD64910.html
Posted by PepperElf on 2009-08-26:
technically no one MAKES you buy anything
you see what they offer and CHOOSE to buy it
instead of going online to see what's available there
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Lied to and stolen from
Posted by Youngun1 on 06/15/2009
I purchased the product "Media Now" after talking to one of the sales associates about it's compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copy right laws. I filed a complaint with the company and was told the same thing by one of their managers. I researched the copy right laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work.

It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.
     
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Posted by Anonymous on 2009-06-15:
Have you taken Nova Deveopement up on their 90 return?

Below is a link to their Media Now license agreement. See page 3, Section 12.

http://www.novadevelopment.com/Company/eula/clw.pdf
Posted by Anonymous on 2009-10-24:
Rob, it is part of the Anti-Piracy Law. I also believe it is a condition of Microsoft & other developers for retailers who carry their products. Retailers also have the right to REFUSE a return for any reason. If the software has been installed, it is non returnable. You can ONLY exchange for the SAME item. Same for musical recordings and video games.

http://www.reuters.com/article/technologyNews/idUSTRE49C7EI20081013

The OP can contact the manufacturer and see if THEY will accept an exchange.
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No copy of Receipt
Posted by Reason A. on 06/07/2009
Talked to and Office Depot representative and sent all the necessary information (card no., date of purchase, store no., register no., ammout, item, etc.) and received a call back saying the copy of my receipt would be send via email in the next day and a half. This is a receipt to send to HP for a malfunctioning printer in order to get a refund from HP.

It is now three weeks later and I have not gotten the receipt. I talked to a second company representative in the receipts dept. who checked the records and said I had given the wrong email address, which I corrected and she said she would notify the original representative of the change.

I did get a message from a team leader of representatives saying he/she was sorry I had had a problem. I emailed back a note and received a reply that this person was out-of-the-office. I have since sent two other emails and didn't receive any response.

Guess I'm stuck with a HP printer which doesn't
work bought last Dec. but I can't get the necessary receipt to get a refund on it. This is only half of the story, the rest involves a replacement printer which also malfunctioned.

So much for HP and Office Depot. Guess another commentator was right -- just part of the economic downfall.
     
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Posted by Reason A. on 2009-06-08:
In response to the two replies: My point is that Office Depot offers the service of giving a copy of receipt. In addition, I was told by a representative that the receipt would be sent.

Over the last fifteen years, I have purchased a total of 12 products from HP and did not expect this one to be quite the problem it is. Never have I had to return an HP item, printer, all-in-one, monitors, keyboards, CPU's. I failed to keep the receipt, ever done that? As I say, I returned this one (a wireless J4680 all-in-one)to HP in March and got a replacement which also failed within two weeks. I keep getting a paper jam message when there is absolutely no paper jam.
Posted by Reason A. on 2009-06-08:
FYI: Regarding Office Depot Policies

http://www.officedepot.com/specialLinks.do?file=/customerservice/FAQ.jsp&template=customerService

Under FAQ question # 8
Q) How do I get a copy of a receipt for a purchase I made in a store?
A) You can call (800)721-6592 or send an email to acd.customerrequests@officedepot.com. If you made the purchase on your Office Depot Credit Card, you can call the telephone number on the back of the card, and the bank will also be able to provide you with a copy of the receipt.
Posted by Reason A. on 2009-09-01:
9/1/09 Issue has been resolved. It took three months but finally I threw the all-in-one in the garbage this past week. A refreshing, fulfilling event which brought closure somewhat like a funeral. Pity the poor garbage collector who thinks he has found a treasure. I should have put a note on it. It won't take him/her long to discover the truth. I do not shop at Office Depot anymore. I do not purchase HP products anymore. As I say the issue has been resolved.
Posted by ODnoReceipt on 2013-03-08:
@Ponie, did you ever think about the fact that Office Depot is the seller and they have a system/software to keep/search the sales/receipts they did? Why you are blaming on the consumer? First of all, OD has to save/keep all sales/receipt by legal reasons so they should be able to provide copy of any sales on demand. It is their business and responsibility. Come to your senses!!!
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Office Depot Mail in Rebate
Posted by Old Folks on 05/08/2009
On February 11,2009 I purchased a computer from Office Depot. On Sunday February 15, 2009 it was advertise in the Sunday paper for $70.00 less that the price I payed of $392.19. I called the store and was informed to bring the receipt of the purchase. At the store I received the paperwork for the mail-in-rebate. I mailed in the rebate.

The Mail-in Rebate Center has a "process" which you are requested to use to check the progress of your rebate! I followed my request. After sometime my request was "approved" and check #2537461 was mailed to me on 03/24/2009. After not receiving the check in the mail and a check of my local post office that related mail service delivery of 03/24/20009 mailed within the USA should have taken no longer than 3 to 4 days! On May 4,2009, I called the Office Depot Mail-in Rebate Center and was informed "check #2537461 would have to be cancelled and a new check issued" also "it would be take about a month before I would receive the check"!!!!
     
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Posted by Anonymous on 2009-05-08:
These days rebate checks are sent not in envelopes, but looking like postcard junk mail. Chances are you did receive it but like most people simply tossed it in the recycle bin without looking at both sides. Rebate companies have been doing this for years in the hope that most checks never get cashed and the recipient forgets about it. If you actually get a replacement check in the next 30 days consider that a miracle. They usually wait 6 months.
Posted by Anonymous on 2009-05-08:
yeah, and?
Posted by Anonymous on 2009-10-24:
You may have tossed it thinking it was junk. The reason for the wait is to make sure the check does not get cashed.

It could have been thrown away, lost in the mail, or simply stolen from your mailbox.
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Return Policy
Posted by Tvmaze on 04/13/2009
MAPLE GROVE, MINNESOTA -- I recently purchased a Canon SD100 camera from the Office Depot for my wife’s birthday. I had purchased the camera on March 12th, three weeks prior to her birthday, because it was on sale and I was not aware of the 14 day return policy at that time. My wife ended up receiving another camera for her birthday which she has opened and used so it is no longer returnable. I tried to return the camera I bought from Office Depot and was told that I could not return it because it was purchased more than 14 days ago. I asked if an exception could be made explaining it was a gift and that it was purchased two weeks prior to her actual birthday because it was on sale and was told there was nothing that could be done. I then contacted customer service via the internet and explained my situation. Talking to the Customer Service Representative was frustrating for the fact that no matter what I said, his only response was you have passed the 14 days and there is nothing we can do.

The camera is a currently stocked item which sells for $179 and was purchased on sale for $129. Office Depot had nothing to lose and possibly $50 to gain by making an exception to the return policy and has lost at least one customer for their lack of consideration. I am well aware of return policies and that exceptions can be made, it’s called good customer service, something in my opinion the Office Depot falls well short of.

     
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Posted by jktshff1 on 2009-04-13:
Not me.....
Posted by Buddy01 on 2009-04-13:
Ok, jktshff1. Why do so many people think they should be an exception to the rules? Also, just because you were not aware of the policy doesn't mean it shouldn't apply. It was frustrating for the CSRs because no matter how many times they said it, you would not listen because it wasn't what you wanted to hear.
Posted by jktshff1 on 2009-04-13:
thanks Buddy
Posted by TGT101 on 2009-04-13:
Perhaps the reason everyone was repeating the same answer is because that was the answer.
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Horrible Warranty Service
Posted by Alifer on 01/13/2009
ORLANDO, FLORIDA -- I bought the laptop extended warranty when I bought my HP computer. About 18 months later, my computer stopped working. I called the warranty service and after asking me to do recoveries and other stuff, they finally agreed to have my computer sent to them for repair. The box where I was supposed to mail them the computer did not arrive until 3 WEEKS later. After that it has taken them about another 3 weeks to get it fix, but apparently it isn't fix yet. I have to wait another week or so to get my computer.

Even though the customer service people are nice they cannot offer you anything because Office Depot does not care if you are without a computer for 2 months. They should know that most people need their computers for school, work, etc.
     
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Return Policy - Revised Notice
Posted by Mario The Great on 12/02/2008
I just purchased a few things from Office Depot and noticed that the return policy had changed. It seems returning items there are as tough as Target. Here's the wording so it's crystal clear when returning items.

EFFECTIVE IMMEDIATELY, YOU MUST HAVE YOUR ORIGINAL SALES RECEIPT FOR ALL REFUNDS, RETURNS AND EXCHANGES OF TECHNOLOGY AND CONSUMER ELECTRONIC PRODUCTS AND ACCESSORIES, MEDIA AND SOFTWARE PRODUCTS, AND FURNITURE.


That's in bold under a Holiday Season policy allowing returns from 11/23/08 until 01/10/09. I'm curious to see how they will handle returns without receipts. Office Depot is awful in the customer service department. Could this be the start of a deathly spiral downward?
     
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Posted by DigitalCommando on 2008-12-02:
In today's recession, this doesn't surprise me a bit, in fact, if the economy gets worse (commercial sector loan defaults will pop up shortly as will the CC Industry defaults, meaning even more bailouts and market crashes) it may even get to the point where no returns will be accepted, and defective products will have to be shipped back to the manufacturers from day one.
Posted by Anonymous on 2008-12-02:
Why is it such a hardship to hang on to a receipt?
Posted by ringostar on 2008-12-02:
If you think you might need to return it just keep the receipt. You should keep receipts on high ticket items any way. I really don't understand why people get made at the store for their stupidity!
Posted by martipi on 2008-12-16:
This is not a new policy actually. This would be my third Christmas working for Office Depot and they've done this every year I've been there. This is just the first time they printed on the receipt. Before, it came to us in a memo and the cashiers informed the customer. It has nothing to do with recession or money at all. They're just extending the policy for the holidays.
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