I'm amazed that the Office Depot at 8500 Woodbine Ave remains in business with such lousy customer service and managers. Complaints are usually responded with offers of discounts rather than changes to business operation. 2 Replies - Latest reply on 03/17/2008Add reply
CENTERVILLE, GEORGIA -- I went to the Office Depot in Centerville,GA with the intent to purchase the 46" Westinghouse LCD TV. I had one person,who was assisting another customer, told me he'd be right back to assist me. I never saw him again. There were several employees who saw us and offered no assistance. My husband and I waited 15 minutes and no one else even acknowledged us. This is no way to run a business. Rest assured I will go elsewhere for my TV and any office products I might need. 2 Replies - Latest reply on 09/10/2008Add reply
MURRAY, UTAH -- I purchased a power back-up from OD in Murray, Utah. At home I noticed the box was re-taped but thought nothing of it. The first time the power went out, it didn't work. Inside I found an old battery. Someone probably returned it after changing their old battery for the new one. I took it back. After a rude arguement, they agreed to replace it. While I filled out paperwork, the employee removed the bad battery from my returned unit and replaced the new battery in the unit they were giving me.
1 Replies - Latest reply on 11/04/2007Add reply
Next power outage - you guessed it - I still had no power back-up. Someone stole from them, so they passed it on and stole from me.
AUSTIN, TX, TEXAS -- I ordered a Tom Tom 910 GPS Navigator from Office Depot's online website solely because of the fact that I am enrolled in the Teacher's Reward program, and I had received a $61 gift card from them.
3 Replies - Latest reply on 10/25/2007Add reply
The site claimed next business day delivery. The order confirmation email I received mentioned 3 day delivery. After a week, I called up and asked and they said the company has not delivered it yet, and it would take another week for it to arrive. Plus they said if you cancel you will not get your "coupon" back.
Honestly, the first thing that came to my mind was to never shop at Office Depot again, and relinquish the Teacher's Reward card.
I ordered it mainly because I had a trip coming up in 3 days, and I trusted that Office Depot would fulfill their next business day delivery promise.
At least they could have sent another email mentioning that it will take two weeks instead of one day for it to arrive. The lady I spoke with mentioned they no longer have that department.
Like other misguided companies today, this company has a "rewards" program which it heavily pushes each time someone visits the checkout counter, without bothering to determine how much use the customer ... read full review2 Replies - Latest reply on 01/15/2008
CHESAPEAKE, VIRGINIA -- I recently went to an Office Depot store on Greenbrier Parkway, Chesapeake, Virginia, and received the worst customer service possible.
4 Replies - Latest reply on 08/05/2007Add reply
When I wanted some stationary done for my daughter's birthday, the woman behind the counter ignored me for several minutes. When she finally spoke, she said she was going to lunch, and just left. Not wanting to cause a scene, I looked around for another sales person. When I finally spotted one, he replied that he didn't know anything about stationary. He just walked away without offering me to find someone to assist me. By that time, I just walked out, and went somewhere else.
I am NEVER EVER shopping at Office Depot again!!!!!
GALVESTON, TEXAS -- My husband and I were in Office Depot today, and we were getting a new desk chair. The place was clean and bright, the people were polite. Going to check out, they had us stand aside and the cashier was very insistent that someone come get our chair off the top shelf asap. She constantly assured us they would be up soon. It took several minutes but she was very concerned that we knew what was going on and that she hadn't forgotten us. To top it off, the chair was less expensive than it showed it to be. I was VERY VERY pleased with my visit and I will be shopping there again.3 Replies - Latest reply on 05/30/2007Add reply
BATON ROUGE, LOUISIANA -- I don't know where all the complaints are comimg from but, I live in Baton Rouge, Louisiana and have had nothing but incredibly excellent service and treatment. Even to the point of receiving store credit for an instance when a vendor did not honor a mail in rebate that I has sent in to the company for processing. The management folks that I have dealt with get five stars. You know what, sometimes it's not what you say but, how you say it. Oh, and by the way, neither I nor any family members or friends work at Office Depot. This is just my 3 cents worth. 7 Replies - Latest reply on 05/10/2007Add reply
Wrong Price, rude people
HOUSTON, TEXAS -- Went into office depot to purchase a file folder. The listed price was 10.99. When I went to purchase, they charged me 11.76. After the purchase was finalized, I decided to just go check and make sure. ... read full review15 Replies - Latest reply on 09/12/2007
PHOENIX, ARIZONA -- Do I have a good one for everybody.!!. First you need to know where I live, and my "shopping choices". I live in what would be considered a remote area of Arizona. That is, I live in the NE corner outside ... read full review11 Replies - Latest reply on 02/08/2007
Horrible return process
December 1, I bought a 20” TV through the Office Depot website. When the recipient got his Christmas present, he wasn’t happy with it. A look at their website told him that purchases could be returned ... read full review3 Replies - Latest reply on 03/31/2007
Office Depot Nightmare
NEW PORT RICHEY, FLORIDA -- I have never had a worse experience with a merchant than my recent unresolved experience with Office Depot. I am disabled and can't get out to the stores very often. I decided to order a chair online. ... read full review3 Replies - Latest reply on 05/21/2011
LAS VEGAS, NEVADA -- Placed an on-line order for 6 cases of Laser paper for an important project. Suppose to be delivered 2 days later. Waited 11 hours, and after 3 phone calls, still no delivery of the products. Next day received a call that they couldn't find my address the prior day, but no one ever called to notify me. My address is very prominent and is directly across the street from a major city business. Truck driver must have been lazy. Customer Service reps for Office Depot very un-caring and distant. Will never do business with them again. Will instead use Staples or Office Max. I'd write the CEO of Office Depot, but they've kept his address hidden.1 Replies - Latest reply on 04/28/2007Add reply
I bought a computer memory module with a rebate I mistakenly thought would be $20 and it was $10. In my erroneous anger I posted a bad review and will never post again. Please forgive and shop at Office Depot!! 1 Replies - Latest reply on 07/06/2005Add reply
The employee that rang me up was extremely rude and abrasive 1 Replies - Latest reply on 10/02/2002Add reply
I purchased some cdr's at your Seattle Airport Way location, intending to use the advertised mail in rebate. When I went to mail in the rebate, I discovered that it required the receipt of the rebate (not the postmark) within 7 days of the purchase. I called the Office Depot store above and J was most helpful by sending an email to the rebate center advising them of the problem. She also offered to 'make things right' if the rebate went afoul.
2 Replies - Latest reply on 04/25/2002Add reply
This is the second time at the same store where problems were handled and solved on the spot to my satisfaction.
I formerly shopped at brand X max store. I encountered rebate problems there also. They did nothing to fix the problems.
Guess where I shop now.
Thank you for your time.