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Office Max Max Assurance Consumer Reviews - Page 2

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Service Protection Plan BOGUS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error. No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a two year service plan (expires in August, 2013). Upon purchase, I was handed a brochure and told that the warranty was good for two years (I know the first year was already under manufacturer's warranty).

The product was registered with Epson the day I bought it. Tonight I called the 866 number and got someone in another country who assured me that the printer had never been registered. He then tells me that the warranty cannot be honored if it was never registered. NOWHERE in that booklet or upon checkout at OFFICE MAX was I instructed to register the product with MAX ASSURANCE. I told him that I was not going to take NO for an answer and he hung up on me. POS.

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OfficeMax MaxAssurance is a Scam - Buyers Beware!
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ASHBURN, VIRGINIA -- I bought an office chair in August of 2007, though it was a clearance item. The clerk advised me to get an extended warranty policy to cover ANY issues with the chair including rips, peeling, scratches, etc. whether or not caused by the consumer, and if OfficeMax does not have the exact same model in stock, the replacement model would be issued. It was a "3-year" coverage from Maxassurance by a company called NEW for $9.99.

Well it's almost 3 years, I have the receipt, I go to the store, they cannot find it in the system and tell me to call this MaxAssurance. I call and tell them my chair pads have since collapsed & the leather is peeling everywhere. They said the warranty only covers Casters & Seam separations. I get a current copy of their policy and start naming the coverages, they said that was only effective January of 2008. This is a scam that needs to stop. It should be illegal to sell these services under a false pretense to consumers. I'm sure they are making millions of $$ scamming ordinary people all over the country. Buyers Beware!!!

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Warranty
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I was trying to search for the OfficeMax Assurance page because I forgot what it was and came across a review on here regarding this warranty plan. It was from a worker saying that the plan is a rip-off. I will have to definitely disagree, or at least say it depends on what it's for. Just like any insurance in life (except for life insurance) you may "never use it" but it's still good to have. In my case I purchased a printer at a fairly high price and purchased this plan. Through the year I had several problems with the printer, and used the manufacturer's warranty to settle it. Well I continued to have problems with the printer and then the refurbished one they sent me.

Finally I decided to use the MaxAssurance plan and was able to get a new printer after a year and a half. In my eyes it's a great deal, I essentially was able to get a printer for $30; well, actually $50 after packaging because the only downside is that you cannot replace your product directly with OfficeMax, you have to mail it. However, they do pay the postage, which I imagine is pretty high. So overall, great plan to purchase with any major purchase there!

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Office Max - Max Assurance a total Scam
By -

PHOENIX, ARIZONA -- I purchased a LaserJet N2727nf all-in-one from Office Max on 1/27/08 for $599. Got talked into the replacement plan by one of the reps for $129. I was told that if I ever have a problem, I can bring back to store and they will replace with an equivalent model. This isn't the case. Office Max referred me to the company that handles the warranties. I was immediately asked if my unit was plugged into a power strip. When I answered yes, the tech said that the strip probably burned out my motherboard and that the fact that I used a power strip most likely voided my warranty. He said that if I would have read the manual I would know this.

Just finished reading the manual from cover-to-cover. No mention of this anywhere. Now the question is, is my time worth the effort to make Office Max fix my problem? Probably not, but I can assure you Office Max won't be getting any more of my business dollars.

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Max Assurance Scam
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GREELEY,, COLORADO -- Be informed, DO NOT purchase the warranty offered by Office Max! I did, and went online to register my product, and what the **? Website does not exist. I do find a thousand reports of Office Max warranty scams along with multiple complaints of these warranties not being honored!

I called Max Assurance, and spoke with someone there, who by the way would only give his first name, but insisted I give my first and last before he could speak with me, so I gave him a fake name, just so he would talk with me. I asked this person to do me a favor, and I said, "can you go to your website-www.officemax.com/warranty?" He says, "yes I can". "OK, try," so he does, and I ask, "What do you see?" He says, "web page not found", "mmmhmm, and what else do you see?" He says, "troubleshooting the difficulties, or something to that effect."

That's not at all what I saw. I saw a whole page of links to office Max warranty as a scam! So I read them, and decide this is crap! I call the store and inform them, and they apparently knew about this because they do not hesitate when I tell them what I found on the web when I entered, and want a refund on the warranty. "OK, just bring in the receipt." We will see what happens when I bring it in! They better honor it when I arrive!

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Max Assurance Warranty
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MACHESNEY PARK, ILLINOIS -- I purchased a Kodak camera from Office Max recently. I was pleased with the camera itself and loved using it. At the recommendation I bought the warranty on the camera. I usually don't buy them, but the associate sold it well so I purchased it. Months later, to my disappointment, the screen cracked and the camera became basically inoperable. I remembered purchasing the Max on it.

To my satisfaction, it covers EVEN ACCIDENTAL DAMAGE, which many other warranties, such as Best Buy and Office Depot don't cover. I called the warranty number and they were extremely helpful and pleasant to work with. They took care of everything, the shipping costs and replacement of the old camera and the gift card to purchase a new one with, AND in a timely manner- only about 5 business days. Thanks Office Max for standing behind your warranty. A very good investment!

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Assurance Plan on office furniture
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I also bought an extended service plan on an EZ Chair for my office. The service plan was explained to me as covering the frame which was a complete lie by the sales person as it only covered casters, etc. I would not have bought the plan if presented correctly and that is my beef with Office Max. Either properly instruct your salespeople in what they are selling or don't sell it!

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Waste Of Your Hard Earned Money
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OVIEDO, FLORIDA -- Upon purchasing a paper shredder, the sales associate said to call and register the product because the receipt is printed on thermal paper and that the receipt would probably fade, and that we would receive an extra month on the warranty by calling. When we called, the automated system said to call this number only for replacement. Tried locating the website to no avail.

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Office Max Max Assurance Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
18 reviews & complaints.
Contact Information:
Office Max
3605 Warrensville Center Road
Shaker Heights, OH 44122-8070
216-921-6900 (ph)
216-491-4040 (fax)
www.officemax.com
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