Imagine calling the number listed inside a $100 virtual new PC transfer and set-up via internet product, 1-877-629-2875 and being told "Office Max listed the incorrect phone #". Then finding an alternative number listed on their site www.ctrlcenter.com of 1 866 951 4485 in which you hold for 40 minutes to be told leave a message in the mailbox... then have it tell you goodbye before you complete your name. To further frustrate me, I was told by customer service there was nothing they could do because the package was opened. Even though you had to open it and insert the disk prior to contacting the support line per instructions inside and outside the package (how convenient).
After pleading my case, the representative finally owned up to having knowledge of the issue as they have received numerous complaints on the product. In addition to advising they too have been unsuccessful in reaching the provider. When asks why they continue to sell the product ** respond "it's a corporate issue". I'm in Wyoming at the customer support center. It's certainly not ** fault. Office Max is so irresponsible and reckless that it continues to selling services they know do not work. However, I can't help but wonder "where in the heck was the support?"
After 20 additional minutes on the phone with ** she finally gave me to the Supervisor who is the only person that can log your concerns on a request that's pointless since they can't reach the provider either. Long story short, do not purchase any support products from them. Lastly, does it not make sense to pull the product and cease doing business with Expert Technology Control Center Support?? Again, do not buy any of their products or warranties! Consider this a fair warning.
JOLIET, ILLINOIS -- Alright, I bought an Averatec laptop on Nov. 24, 2006 from Office Max. I also bought the offered insurance from Office Max, max assurance. I have been having so many problems with my computer, so I called max assurance to use the trusty insurance I bought (My sister also bought the same laptop, on the same day, had accidental damage, so max assurance fixed hers for free).
Come to find out, of course, I am still covered under the manufacture warranty for another 2 weeks, so I am required to go through Averatec. I have heard numerous bad things about Averatec warranties, so I asked the lady I talked to at max assurance, "what if I wait until I am not covered under Averatec anymore, would you all be able to help me then? She said, no, you already have a pre-existing problem.
Also, she wanted proof of purchase with a receipt, so if you do ever buy anything from Office Max, make sure you save your receipt. So now, I have a crappy computer that Averatec will only fix with proof of receipt and a warranty that is not good to me through max assurance unless I throw my computer up against the wall!
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "back ordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing. Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.
Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it. Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.
I tried to find the website to fill out the Office Max survey offered on my sales receipt to receive 45.00 off my next purchase at Office Max. When I couldn't bring up the site I called the customer assistance phone number listed on my store receipt. After I explain that I couldn't bring up the correct website to fill out the Office Max survey the person I was talking to filled out the survey on her computer with me supplying my answers. She filled in my Email address and said she would send me a $5.00 off coupon for Office Max, that was three days ago and I still haven't received it.
Any savings would help as I have to drive a 115 miles to the nearest Office Max store. I have been shopping at Office Max in Great Falls, MT. for several years and generally the store personnel have been very helpful and I gave them a good recommendation in the survey.
DEARBORN, MICHIGAN -- Just came from this Dearborn OfficeMax store, and had a bad experience with what should have been a simple return. Ten days ago for my birthday my wife gave me several MontBlanc pen refills which were the wrong size. I got the receipt from her and went to return them. I was told "sorry, this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no. I asked to speak to the manager, and had to wait nearly 15 minutes. My time is valuable, and it was hardly worth it, but I waited.
The manager discussed the policy, but agreed to make the return. BUT only to my wife's credit card. I didn't have my wife's credit card. "Sorry, no return." "Can you refund it to another credit card?" "No." After further arguing, she agreed to a store credit. Well who wants to shop here again after having to argue with salespeople for twenty minutes over some pen refills? But I took it.
The icing on the cake: on the way out of the store I noticed a sign that said, "free bottle of soda if we didn't try to sell you printer paper on this transaction." So I asked for the pop. "Sorry, that doesn't apply to returns!" More arguing. But I got the soda.
I purchased this item (True Innovations executive chair #9852) for $229.99 At OfficeMax store #762 Bradley IL 60915 03/03/2011 and one of the leather arm rest is coming apart. When I contacted OfficeMax and talked to the manager he told me that he could not help me because I did not buy their extend warranty.
You would think that when you spend your hard earned money at OfficeMax that they would at least try to seem like they are concerned a little bit - it is only been 120 days??? Not the manager at OfficeMax, not today when I called 07/24/2011. Wow I'm 53 years old and I'm still learning. I want to thank the manager of OfficeMax for this very important lesson!!! To my fellow buyer here beware!!!
Any notary knows how important it is to order your renewal Notary stamp in enough time before expiration. Well the Office Max in Canton Ohio has messed up on my order somehow because after checking on the status of my special order stamp, I find out it was never ordered. Could it be the Office Max employee that I worked with initially who acted like he didn't know what he was doing? Isn't it customary and professional to acknowledge that you have another customer in line waiting even though you are assisting someone else?
This employee acted like he it was extremely FAR from being a people person. Not sure what bright manager hired him. Or did the company (who Office Max outsourced my order) screw up my order. Basically it doesn't matter because Office Max is who is the responsible party. I will never order anything from them nor do I plan to ever set foot in their store (other than to pick up this long-awaited stamp that I so desperately need NOW!!!). I plan to go to Office Depot or Staples for all future needs. I would advise you to do the same!!
WILLIAMSVILLE, NEW YORK -- I do personalized calendars per special order and bring them in to be bound with a hole punched for hanging. On 12/6/10 the clerk bound 3 calendars then proceeded to mangle the calendars with a hole punch. None of the holes lined up and some pages had two holes. Some of the holes were so near the edge, she put tape on the page to hold it together.
These calendars are beautifully done with keepsake photographs and personalized dates. They cost me about $25 per calendar to produce, excluding the hours of labor. As a result of this sloppy job my professional work looks amateurish. It's hard to believe an office supply service center cannot punch a clean hole!
LAKEWOOD, COLORADO -- Almost a year ago, my wife purchased an Epson printer/scanner/copier. It basically died a few months ago, and I really needed a printer last night. Well, I was resigned to buying a cheapo somewhere but my wife said, "No, I paid $90 + the cost of a protection plan for this one".
I was skeptical because I know how these protection plans can be; chances are, I would probably still have to buy a cheapo while waiting for repair/return to manufacturer...whatever. Took the printer in with the original receipt and protection plan document (which I understand I didn't even need if it was registered online within 90 days of original purchase). Guess what? Not only did I get a new printer, I got credit towards whatever printer I wanted of equal or greater value. So instead of getting the same one, I found one I liked better, paid the $10 difference, and hooked it up the same night! Very impressed by this plan and the people at Office Max!
Over the weekend, I purchased an external hard drives which I thought it was a pre-black Friday bargain. I even ordered some additional things in order to receive free shipping. After several days, I have received an order cancellation notice even though I received an order confirmation notice when I placed the order online. Apparently, OfficeMax.com had made an error which resulted in the lower pricing; therefore, I was informed that the entire order has been cancelled. They also claim that they have the disclaimer somewhere during the purchase to cover situations like this.
My problems is that OfficeMax waited several days before they cancelled and I did miss out on several deals from Dell.com and Newegg.com. I was surprised that such a "reputable" retailer take such action to fix their mistake by simply cancelling the order without offering any other offers. Many online retailers in the past have honored the orders if the fault is at their end. I guess I will think twice before any good offers show up on OfficeMax.com website. More likely, I will not even bother to visit the site anymore and let others know as well. I strongly feel that OfficeMax.com should honor all purchases made before they discovered their mistake.