Preview Review

Next Review

Office Max Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Returns Require Exposure of Personal Data
By -

As an employee tasked with a shipping duty, I took the company OfficeMax charge card and bought $102 worth of boxes, tape and bubble wrap. At the end of the day, I found I had too many boxes and not enough bubble wrap. Brought back 4 boxes (<$16) and the store receipt and left the boxes at the service desk with the employee. Picked up the bubble wrap, went back to the counter, gave him card and receipt, he enters the info and asks for my DRIVER'S LICENSE. I decline, telling him I have no desire to provide such sensitive data for a $16 return, especially when it was a company charge.

Much consternation, he calls the manager over. Manager verifies entered data, then shows me that the program requires entry INTO THEIR DATABASE the DRIVER'S LICENSE, GOVERNMENT ID or MILITARY ID NUMBER of the returner to proceed further. I inform him again that I will not provide that information for a $18 purchase and will not have my personal data associated with a company OM charge card or made available for identity theft.

More consternation. Glares. Slams receipt on counter and announces "I'll have to manually enter this return" and demands my name and address and phone number. Has to enter it 4 times, once for each box returned. Takes 60 seconds per box. Requires manager override to accept manual information each time. Gives me a glare and tells the employee to finish the sale, his part was done. Name, address and phone number provided were all bogus and was not asked to verify data by ID.

Bad enough they had to go through such a process to enter a small return, they had to demand my personal information and were irritated when it was refused. And the collection of these data is so entrenched, the credit card swiper actually demanded "Please slide your driver's license now", as if it was a normal action to take! OfficeMax: you have no right to this type of data, no right to maintain a record of it and no chance of ever seeing a dime of my money, ever.

Replies
Service
By -

BROOKFIELD, CONNECTICUT -- I was very disappointed with the service or non-service if I may that I did not receive on Saturday night 2/14. I entered the store at 8:50 p.m. with a floppy disk in hand hoping to have the Customer Service Associate make 1 copy of the single sheet file that it contained as my computer was not cooperating and I needed a copy of my resume for an interview on Monday. The person behind the area where they run off copies told me they were out of toner so I proceeded to the person assisting someone at the register (as the clock was ticking). It was not 8:55 p.m.

That person then told me that they had run out of toner during the day. I couldn't believe what I was hearing. I looked around for a camera as I thought I was on Candid Camera. Here I was in a store that carries office supplies and they were out of toner. They have aisles and aisles of supplies and THEY WERE OUT OF TONER! I had to hold in my laugh as she was serious. I looked at her and told her I only needed one copy and didn't she have a computer available. She said they did but not for customers' use.

I asked if there was a store nearby. I knew that Staples was only a few miles away. She said that I would not get there in time as they would be closing at 9:00 and it's 8:55 now. Well, I was so disturbed by this. They were so intent on closing right at 9:00. The area where the clerks run off copies for customers was obviously closed down well before 9:00 and they had no intention on refilling the toner that night.

The thing I still can't understand is how can an office supply store run out of toner. Anyway, I will travel to any lengths and go to any other store even if it means I will pay more before I purchase even a pencil at Office Max. Imagine, running out of toner!

Replies
Office Max rebates...Too Good to Be True
By -

PORTERVILLE, CALIFORNIA -- I was bit by the rebate bug during the 2003 Christmas season. I shopped at Best Buy, Staples, Circuit City and a host other stores taking advantage of their rebates that they had to offer. The above mentioned stores did a fine job of honoring their rebates, especially Best Buy. Unfortunately Office Max so far has not issued any rebate checks. I almost daily receive a rejection due to wrong upc or no upc. To top this off, today I received a rejection for an item I didn't purchase or submit a rebate for.

I believe that an offer for a phone was improperly filed and mistakenly misfiled for this particular rejection. I consider myself a little above average on intelligence but to have 50% or better of my rebates rejected at Office Max while 100% of my rebates were processed and paid without a problem from the other stores is quite puzzling. Has anyone else filed a complaint with the FTC or BBB on Office Max? If so, what kind of response did you get from them?

Replies
UNREAL
By -

Imagine calling the number listed inside a $100 virtual new PC transfer and set-up via internet product, 1-877-629-2875 and being told "Office Max listed the incorrect phone #". Then finding an alternative number listed on their site www.ctrlcenter.com of 1 866 951 4485 in which you hold for 40 minutes to be told leave a message in the mailbox... then have it tell you goodbye before you complete your name. To further frustrate me, I was told by customer service there was nothing they could do because the package was opened. Even though you had to open it and insert the disk prior to contacting the support line per instructions inside and outside the package (how convenient).

After pleading my case, the representative finally owned up to having knowledge of the issue as they have received numerous complaints on the product. In addition to advising they too have been unsuccessful in reaching the provider. When asks why they continue to sell the product ** respond "it's a corporate issue". I'm in Wyoming at the customer support center. It's certainly not ** fault. Office Max is so irresponsible and reckless that it continues to selling services they know do not work. However, I can't help but wonder "where in the heck was the support?"

After 20 additional minutes on the phone with ** she finally gave me to the Supervisor who is the only person that can log your concerns on a request that's pointless since they can't reach the provider either. Long story short, do not purchase any support products from them. Lastly, does it not make sense to pull the product and cease doing business with Expert Technology Control Center Support?? Again, do not buy any of their products or warranties! Consider this a fair warning.

Replies
Advertisement
Don't Buy Insurance From Office Max
By -

JOLIET, ILLINOIS -- Alright, I bought an Averatec laptop on Nov. 24, 2006 from Office Max. I also bought the offered insurance from Office Max, max assurance. I have been having so many problems with my computer, so I called max assurance to use the trusty insurance I bought (My sister also bought the same laptop, on the same day, had accidental damage, so max assurance fixed hers for free).

Come to find out, of course, I am still covered under the manufacture warranty for another 2 weeks, so I am required to go through Averatec. I have heard numerous bad things about Averatec warranties, so I asked the lady I talked to at max assurance, "what if I wait until I am not covered under Averatec anymore, would you all be able to help me then? She said, no, you already have a pre-existing problem.

Also, she wanted proof of purchase with a receipt, so if you do ever buy anything from Office Max, make sure you save your receipt. So now, I have a crappy computer that Averatec will only fix with proof of receipt and a warranty that is not good to me through max assurance unless I throw my computer up against the wall!

Replies
Officemax Warranty
By -

MODESTO, CALIFORNIA -- Officemax warranty is a sham. DON'T BUY IT. Look at the small print and you will find that the warranty only comes into play after the original manufacturer warranty has expired. Most other warranties-say from Compuserve etc.-are put in place immediate on top of the manufacturer's warranty. I guess they use the psychology that it will too hard for a consumer to find the receipt after some time has passed, and by the time something happens to the equipment it is time to change it anyway.

USELESS WARRANTY and their sales associates are trained to make it sound "If anything happens to the equipment, we just replace it for you if we cannot repair it”. They neglect to tell you that this will be after the term of the original manufacturer warranty has expired and you only find out the hard way when you take something back.

Replies
Rebates never come
By -

PROVO, UTAH -- I used to think that it was a fluke that I didn't get my rebates when sending them to Office Max, but no longer. I believe they intentionally withhold rebates and advertise "Free after Rebate" items to get you in the store. This last time I had followed the procedure to the letter, even included the advertisement from the newspaper, but got nothing.

I refuse to buy anything more from Office Max, but instead go to Staples who are more honest. From the number of people with similar experience I think this is calculated and planned. If they get caught they can blame anything from the post office to the rebate contractor. Try proving you sent the rebate in. I would suggest a certified letter next time. There won't be a next time for me.

Replies
Rebates
By -

INDIANA -- In March I purchased a digital camera and received an Epson Stylus Printer with rebates that the printer would end up being free. I have sent the rebates for the amount of $70.00 and they keep denying them. I followed the direction exactly on the form that was given to me by OfficeMax. They said I didn't have the serial number, didn't send in the UPC Code. I did all of this and have even resubmitted these rebates. They make things up as they go. They make it so hard on the customer. I have never had any problems with receiving rebates from Staples and Best Buy. Guess that is where I will take my business from now on. OfficeMax doesn't seem to want to take care of the problem.

Replies
Advertisement
Rebates
By -

CALIFORNIA -- This is to inform and warn the consumers of the rebate scam by OfficeMax. After a hard work of submitting several rebates on the products that I purchased from their stores, I felt cheated by this company. After thorough and detailed completion of rebate forms and requirements, OfficeMax sent me a note after 7 weeks that they couldn't process my rebates because of several reasons such as "missing UPC," "Invalid purchase date," "Invalid postmark date." I rechecked the photocopies of the documents I sent them and all these information and requirements that they claimed to be missing are in there.

It has been almost two (2) months now and I have not received even a penny of my almost a $100 rebates. Instead what I received were notices that they couldn't process my rebates due to several reasons, which I considered to be lies. I believed that consumers should go forward and send complaints to Federal Trade Commission and FBI so that this misrepresentation and scam by OfficeMax be investigated and stopped. At Staples, all my rebates were properly accounted for and received just in 2-3 weeks.

Replies
Top of Page | Next Page >

Office Max Rating:
Star Star Empty star Empty star Empty star
2.2 out of 5, based on 6 ratings and
87 reviews & complaints.
Contact Information:
Office Max
3605 Warrensville Center Road
Shaker Heights, OH 44122-8070
216-921-6900 (ph)
216-491-4040 (fax)
www.officemax.com
Product/Services
Compare Office Supply Stores