Any notary knows how important it is to order your renewal Notary stamp in enough time before expiration. Well the Office Max in Canton Ohio has messed up on my order somehow because after checking on the status of my special order stamp, I find out it was never ordered. Could it be the Office Max employee that I worked with initially who acted like he didn't know what he was doing? Isn't it customary and professional to acknowledge that you have another customer in line waiting even though you are assisting someone else?
This employee acted like he it was extremely FAR from being a people person. Not sure what bright manager hired him. Or did the company (who Office Max outsourced my order) screw up my order. Basically it doesn't matter because Office Max is who is the responsible party. I will never order anything from them nor do I plan to ever set foot in their store (other than to pick up this long-awaited stamp that I so desperately need NOW!!!). I plan to go to Office Depot or Staples for all future needs. I would advise you to do the same!!
WILLIAMSVILLE, NEW YORK -- I do personalized calendars per special order and bring them in to be bound with a hole punched for hanging. On 12/6/10 the clerk bound 3 calendars then proceeded to mangle the calendars with a hole punch. None of the holes lined up and some pages had two holes. Some of the holes were so near the edge, she put tape on the page to hold it together.
These calendars are beautifully done with keepsake photographs and personalized dates. They cost me about $25 per calendar to produce, excluding the hours of labor. As a result of this sloppy job my professional work looks amateurish. It's hard to believe an office supply service center cannot punch a clean hole!
LAKEWOOD, COLORADO -- Almost a year ago, my wife purchased an Epson printer/scanner/copier. It basically died a few months ago, and I really needed a printer last night. Well, I was resigned to buying a cheapo somewhere but my wife said, "No, I paid $90 + the cost of a protection plan for this one".
I was skeptical because I know how these protection plans can be; chances are, I would probably still have to buy a cheapo while waiting for repair/return to manufacturer...whatever. Took the printer in with the original receipt and protection plan document (which I understand I didn't even need if it was registered online within 90 days of original purchase). Guess what? Not only did I get a new printer, I got credit towards whatever printer I wanted of equal or greater value. So instead of getting the same one, I found one I liked better, paid the $10 difference, and hooked it up the same night! Very impressed by this plan and the people at Office Max!
Over the weekend, I purchased an external hard drives which I thought it was a pre-black Friday bargain. I even ordered some additional things in order to receive free shipping. After several days, I have received an order cancellation notice even though I received an order confirmation notice when I placed the order online. Apparently, OfficeMax.com had made an error which resulted in the lower pricing; therefore, I was informed that the entire order has been cancelled. They also claim that they have the disclaimer somewhere during the purchase to cover situations like this.
My problems is that OfficeMax waited several days before they cancelled and I did miss out on several deals from Dell.com and Newegg.com. I was surprised that such a "reputable" retailer take such action to fix their mistake by simply cancelling the order without offering any other offers. Many online retailers in the past have honored the orders if the fault is at their end. I guess I will think twice before any good offers show up on OfficeMax.com website. More likely, I will not even bother to visit the site anymore and let others know as well. I strongly feel that OfficeMax.com should honor all purchases made before they discovered their mistake.
I recently purchased a mid-line laptop with extended 2-year warranty (cost over $800.00). The promise is that the warranty goes into effect immediately and will cover everything including a replacement. From the first day I had problems. The computer continually crashes, keyboard is falling apart, the battery & power cord were defective, that is the short list. The warranty I purchased does not cover any of those issues (warranty cost over $135.00) and it does not go into effect until one-year after the purchase date (after the manufacturers warranty expires)!
I have contacted Office Max Corporate Headquarters and their attitude is - too bad, so sad, but since you've spent more than 30 days trying to work out these issues with us you cannot get a refund. No refunds after 30 days, no matter how defective the product is. BUYER BEWARE. Office Max does not stand behind their products or their warranties. As I was told, "we just sell this stuff".
COON RAPIDS, MINNESOTA -- This isn't a particularly strong complaint, just a comment on the complete lack of customer service. Was in an Office Max today looking at office chairs, we're talking $150 range, and wanted to buy two of a particular model on display. Couldn't find the chair anywhere, couldn't find a sales person, went to customer service desk which had one lone female employee there who saw me coming and immediately bent over pretending she was busy doing something else. My attempts to get her attention were totally ignored.
In addition, this little darling was wearing too low-riding jeans that exposed far too much of her thong underwear - a complete gross out for me (female customer) so I just left without getting the chairs. Office Max loses a potential $300 sale. Too bad for them.
DECATUR, GEORGIA -- I purchased a chair from Office Max a few years ago and the chair recently broke last week at the frame. I called the warranty customer service and was told I be receiving the info and a Office Max gift card for a replacement chair. After a week of waiting, I called them back and was told my claim wouldn't be honored b/c the frame isn't covered on chairs but the seams, wheels etc. What kind of wheel cost $129 for a damn chair? This is some crap and I'll never buy anything else at Office Max, not even paper! Screw Office Max for screwing over consumers with their crappy Insurance Coverage! I have to buy another chair but I'm headed to Office Depot instead!
COLUMBUS, OHIO -- So Office Max had a brown paper bag / coupon in the Sunday paper that says 15% off anything you can fit in this bag! So I begrudgingly go to Office Max (I already don't like them) to get a floor mat / chair mat. Clerk tells me that the 15% doesn't apply to the chair pad "but, if I roll this up, it will fit, I ensure you". He replied that "corporate" has already determined that the pad doesn't fit into the bag. No, this is not the same guy that ensured me that 13"x19" is 'legal size' paper. But he was just as argumentative about this. So, I left. Principle supersedes protected carpet. :)
So my wife got tired of my old, ugly office chair making our den look terrible so she bought me a new Broyhill Executive Office chair in chocolate leather. Day after Christmas, I start assembling the chair and see that someone must have had it before me b/c it was re-packed terribly and there was a 4 inch cut in the leather. So I take it back to Office Max for return... They won't do it b/c return policy is 14 days on furniture and I was on day 15. No budging at all even though it was a gift.
So I resigned myself to sit in a $329.00 chair that is brand new except for a 4 inch slit in the leather. Then I decide to call Broyhill. I tell them the story... 5 minutes later, they have my home address and tell me they will be shipping me a new seat back! So boo! to Office Max and kudos to Broyhill.
BLOOMINGDALE, ILLINOIS -- I recently purchased a desktop from OfficeMax. But then, I found out that I did not purchase the correct system, therefore, I had to return it (The correct PC was a little bit out of my price range at that time). When I went back to the store, 3 days after purchase date, I was told that I cannot return due to purchasing it with a personal check. I requested to speak with the store manager and also to see the written policy for this matter. They were unable to fulfill my request.
On top of that, one of the cashiers stated that the policy is stated on the back of the receipt, although I was unable to find it standing right in front of her. Then the manager rudely stated that it's a common policy for all major corporations. I then argued that any major corporations, such as Circuit City, Best Buy, Fry's, etc. has the common sense to post ALL policies, including info pertaining to use of personal checks. FYI-OfficeMax posted policy: Must be returned within 14 days, unopened (However, according to the manager, there's a "special" rule for personal checks - again, not posted).
I then contacted customer service hoping to get in contact with a Regional Manager. I never heard from any managers. Then on their next advertisement, I found the desktop that I needed. I had verified with my bank to make sure that the check had cleared. So, I contacted OfficeMax to see if an exchanged can be done, with a copy of the cashed check. My request was denied.
Then I contacted the Executive Resolutions Department. It took DAYS before I received any response. By this point, I was able to return the product (Now, it's not very hard to recognize whether a box had been opened or not. When I returned the desktop, the manager made sure to open all boxes to ensure that it's the correct product, although one can examine the boxes and see that nothing had been tampered with). On top of all of this, I found out that I had to wait an additional 14 days before I receive a check in the mail (Again, not posted).
My biggest issues are the following: (1) Corporations such as Office Max should NEVER assume that a consumer is aware of something without being posted (written). Consumers, like myself, always looks for the policies first; (2) This is the first business where the Regional Managers have not contacted me regarding an issue (My opinion, OfficeMax personnel, do not know the meaning of TIMELY RESPONSE!!!); (3) OfficeMax was the ONLY business where the manager and the cashier "argues" with the consumer in a very unprofessional manner (The way I see it, if it's not posted, they have no rights to argue it).
This is the ONLY CORPORATION which I've made it a point to post my negative comments, as well as reporting to BBB-Better Business Bureau. Just wanted to share my experience with others, so that this type of issue can be avoided. And hopefully, someone from the Headquarters can see this and maybe modify their return policies to better inform the consumers.