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Office Max Does Not Care
Posted by on
ORO VALLEY, ARIZONA -- Three weeks ago, I purchased a D-Link Ethernet Router from Office Max. Because I was waiting for my Internet-ready Blu-ray player to arrive I did not even take the unit out of the box during the first two weeks I had it.

In the third week I opened the box and tried installing the D-Link. I tried for 6-8 hours changing my computer's LAN settings, reading the trouble shooting instructions and making numerous calls for support to Samsung and Comcast Cable -- and those companies tried their best to help me. Unfortunately they could not resolve my problem and D-Link could not be reached.

After all this headache which later resulted in my having to call Comcast to get my Internet connectivity restored, I reboxed the D-Link with the original receipt and everything it came with and went to Office Max to request a return.

To my disappointment and chagrin, after speaking to two cashiers the manager was called in to tell me that they could not give me my cash back because the package was opened and it was older than 14 days. I told the manager that this was unsatisfactory and not like the policy of most large chains that allow 30 days for such returns. He said the best they could do was give me a store credit less 15 percent for a restocking fee. I told the manager that I was upset and that I'd rather just take the unit out and smash it on his counter at which point he said he'd call the police if I went ahead.

I told him that I didn't agree with their policy (which he showed me was in small pale blue print on the reverse side of my receipt) but since that was the best they would offer I would take the partial refund, buy one last item to use it up and then never shop at Office Max again. The Manager stated that this would be fine.

It might be "fine" for Office Max, but it was hardly fine for me considering that trying to use the router was all but impossible and it wasted half a day of my time. The Router cost only $20, so for the $3 restocking fee they gave me all that grief and lost a good customer.

This makes absolutely no sense to me, but since I need a new ink cartridge for my printer that will be the last item I buy from Office Max using the partial credit they allowed.

Office Max: you guys have no clue of how to handle customer relations and I can't see you surviving in this type of economic climate being particularly hard-nosed on your returns policy. Good luck, you'll need it.

Frank A.
     
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rockfishing on 08/22/2010:
I would think that any "good customer" would be aware of the store that they frequent return policy. It is up to the consumer to be aware of the store policies where they shop. Two weeks is an adequate amount of time. Also, setting up our router should in no way affect your comcast Internet connection.
Helpful on 08/22/2010:
I would guess that a router for $20 is only a wired router, not WIFI. If it is, you got it for dirt cheap!

I've tried to take the time to consider both sides on this matter. Ultimately, Office Max never did guarantee compatibility to the Samsung Blu-Ray player, nor does D-Link insinuate compatibility likewise. Unless a retailer states or posts a guaranteed return policy, all returns are legally, and by default, considered final. Therefore, not seeing or reading the policy before the purchase becomes no excuse. As much as I may like to side with the OP on this, I just can't. Everything that was done, was within policy and the fact that Office Max even took the router back should be the bases for a compliment not a complaint.
Anonymous on 08/22/2010:
Helpful: good point--many people think that there is a guarantee of a return, whereas generally there is only a warranty of merchantibility.
Ytropious on 08/22/2010:
Notice how you failing to read the receipt becomes a problem for the company. How is it not at all your responsibility to read the receipt and understand store policy? You don't have to like it, but it's not their fault. It's exactly the same at Best Buy so idk where you're getting that OM is being outrageous. Why did you have to buy the router 3 weeks in advance anyway? Why couldn't you just take the store credit and buy a different router?
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Officemax rewards are a scam
Posted by on
I want to generate bad publicity for OfficeMax here and tell the rest of the world my horrible experience with them (never do business with them again). The rewards they issued me failed at every step of the process and it takes a boxing match just to receive it, because Customer Service is both rude and unhelpful. A manager had just hung up on me - I was trying to escalate the priority of my complaint so I would not have to write this, but she instead hung up on me. Here is my experience: I bought an expensive printer from OfficeMax, only because they promised a reward.

Me being naive, I signed up for MaxPerks and bought the printer. They didn't honor the MaxPerks reward, despite it being on their advertisement, so I sent over 10 emails, in the span of 3 months, for them to honor the MaxPerks reward. It eventually came, but at the cost of 10-emails, numerous phone calls, and 10 hours of my time. With the MaxPerks rewards, I ended up ordering some items online (that OfficeMax cancelled! false advertising) and I ended up getting a replacement gift card. I ordered another item online (that OfficeMax cancelled yet again!) and they sent another replacement gift card.

Seeing that the online order is an incredible failure, I go to OfficeMax to buy another item using this gift card. After a 30 minute drive, they tell me that the gift card has 0 balance. I call immediately and I was promised that within 48 hours, the card would have its balance and I would receive an e-mail, another hour or two lost. 6 days later, nothing.


Subsequently, I call OfficeMax and ask to speak to a manager. She says all she can do is do a feedback form for an "inconvenience". I was upset, an inconvenience? 12 hours, do you know how much I make per hour that it's an "inconvenience". After a few more minutes, she tells me she cannot do anything, I make sure she actually noted my complaint, and in the middle of doing so, she hangs up on me. OfficeMax - I've dealt with Customer Service with BestBuy, Victoria Secret, Staples, OfficeDepot, Amazon, and they were able to easily issue me gift cards. I never had to escalate it like this. So, I am telling anyone who reads this, beware of OfficeMax. They lie and cheat to take your money. They ignore the voice of the consumer. Please everyone, share your story here.
     
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Anonymous on 01/16/2010:
You have bought gift cards online before. If you had, you would know that no retailer send them in the mail loaded. They come empty, then after about 5 business days, the money is put on them. This is to prevent loss of funds in the event of theft or loss.

Second, you don't say WHY the rewards was denied. They always give a reason.
nokomis on 04/05/2010:
I dropped off my ink cartridges. they make me wait a month to get paid. then they put a 3 month expiration date on it so its almost impossible to use it unless you have a lot of time on your hands to jump through all there hoops. I buy all my supplies twice a year not every couple months, they have no business telling me how to run my business.
eachmorning on 05/15/2010:
Should have gone to Officemax website and go to bottom of page for Customer Service link. Leave a message there. There should also be a toll free number to leave a complaint. District manager would have intervened, or advised store manager to do whatever it takes to make the customer happy.
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Worse Customer Service Ever!
Posted by on
VALLEJO, CALIFORNIA -- I have been shopping at Office Max for years now, but in recent times, the store in the city of Vallejo CA has the worse sales associates I've ever came in contact with.

On December 28, 2009 I purchased a file cabinet in addition to other office supplies. When I got home, I realized that I had purchased the smaller cabinet in error after opening the box the sliding the contents out. My husband put the hardware back into the box and I had gone back to Office Max to purchase the lateral file cabinet I had originally wanted. The sales clerk who helped me this time was very rude. After I handed her the merchandise ticket, she smirks at me and said that there's been 'too many customer returns' and 'why can't customers makes sure their purchasing the right item before checking out'. I was appalled. I said to her 'it's after Christmas and there are going to be returns, whether you like it or not. Furthermore as long as a customer has their receipt and the product is being returned in its original condition, it shouldn't be a problem.' Then she gave me a look of contempt.

I completed my purchase and later on I called the corporate office of Office Max with my complaint. I soon received a call from the store manager of that location and he assured me that he would get to the bottom of what had happened.

The next day when I returned the cabinet purchased in error, I asked for assistance with getting it out of my car. The clerk smiled and asked me to wait until he rang up a customer or two....even though I was the next person in line. I then went and asked another associate to help, who immediately retrieved a dolly-truck and got the item out of the car.

I will not be shopping at this particular store ever again. I rather travel 25 miles to another city to shop for office supplies. The customer service at this Office Max is the worse I ever encountered. It's obvious that the people working there don't fully understand what customer service is. Most of the time, there is only one checkout lane open, filled with customers while sales associates are just standing around talking.

I hate to see people lose jobs during these difficult times, but some people just don't deserve them. A job is more than just collecting a paycheck. Bad customer service can be damaging to a business.

Thank you for reading

     
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Anonymous on 01/02/2010:
You needed help getting it out of the car, but you got it in the car when you bought it.

I am certain your attitude was sweet and smiley wasn't it?
Anonymous on 01/02/2010:
I'd seriously doubt that anyone there cares. Retail jobs stink, and last I heard OfficeMax was on the brink of bankruptcy. All the ones in my area have closed.
Ytropious on 01/02/2010:
Retail only stinks because we don't get paid a lot. I know most people say "get a better job" but for a lot of us we really can't. I get paid pretty close to minimum wage and I fall below the poverty line working at my retail job, so yes, sometimes it sucks.

But as for the review, you could have measured the item before purchase. The boy who you thought was being rude the second time honestly wasn't. This happens to me all the time in my electronics section. I'm usually all alone and ringing a line of people. If someone comes up and says "I need you to unlock this" I tell them they have to wait in line, I need to serve the people who've waited longer then you.
Anonymous on 01/02/2010:
I agree with you Yt. But then comes the question if he is ready to check out after getting the one item that was locked up and there is a line that formed behind him (and is still there when you get back to the register)does he get to go to the front since he waited in line once already? Or does he go back to the end of the line and wait again to be rung up?
PepperElf on 01/02/2010:
what I dislike is when people see someone just standing there or talking, and they automatically assume "the worker is being LAZY!!!!"

in reality, the "talking" may be work-related chatter, such as what work needs to be done

PLUS the workers in question might not be register-hired people.

A lot of people don't realize - many of those companies specifically hire some people to work the register, and others are specifically hired to work the stock room, or work a specific department.

For example when I worked at Ames, I was hired to work in the jewelry department. That's pretty much the only place I worked. I was rarely called to work the main register.. maybe once or twice. So technically you could say at times I just "stood around" at my department, however I had to watch the counter.
Ytropious on 01/02/2010:
The way it works for me is, you wait in line to ask me to unlock an item, say an iPod, then I bring that item over and ring you out right then and there because you've already waited, you just couldn't bring me your item yourself so I had to get it. I never make someone wait twice unless they tell me they have other shopping to do and just wanted to get the last one set aside or something. Then when they are ready to pay they have to wait in line.
Anonymous on 01/02/2010:
That's fair. Thank you.
Anonymous on 01/02/2010:
Same as Wally. They try to cross train us all, but some departments are only that department. People never know WHY an employee is just standing there. Maybe on break, or needs assistance from a manager, or getting ready to clock in yada yada.

We got this one guy who ALWAYS yells for management to open more registers. He always comes in around 1030-11 during our evening-night shift change. Our store does not stay busy over night so there is no need to have 10 cashiers on hand. It normally gets busy around 11 and stays busy til round 11:45-12 midnight. You may be in line for 10 minuets or so. But this character will start screaming for more lanes open yada yada.

What is in his cart every night? ONE can of Bud beer. The long can. That's it. Oh, and did I mention that while customers, and me since I shop too after work, are standing there, HE is sitting comfortable in a seat on the electronic riding cart since he refuses to walk the store.

I told him one night his beer wasn't going anywhere and to be patient.
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Max Assurance Insurance Complaint
Posted by on
ARIZONA -- I bought a chair from Office Max. (EZ Chair) & bought the warranty. After 2 years with the chair, the Lift Mechanism that makes the chair go up & down had pin that pop out of the bottom of the pump. I called into Max Assurance was told I was going to get a call from someone that is going to come to my house to take pictures of the chair. (Couple days have come by & no call.) I called back & asked when someone was going to call me. I was then told, no-one is going to call me & that I would need to take pictures of the chair myself & "mail" those in!
I told the CS Rep that I will take the pictures & email those to your company. Which I did, I get an email back stating that this is not covered by the warranty. That they only cover Norwal Wear & Tear to upholstery, including seam separation. I then called the Max Assurance to confirm "where" on the terms & conditions, where it states that this is not covered. The supervisor "Billy" reviewed the contract & said himself that he doesn't see anywhere that states this would not be a covered item. Billy said, he would go back to the contracts dept & get additional information & give me a call back, no later than the end of the next business day. Three days later, no call from Billy, I then call back. Billy is not available, so I speak w/ a different supervisor Jacquie. She tells me the same thing that the pump mechanism is not covered. I am stuck w/ a broken chair. Fortunately, I paid w/ a Visa CC. For everyone out there, If you attempt to correct a product or return it & the merchant is not willing to. Contact your Credit Card Company. They will refund your money & take back the funds electronically from the merchant. The merchant will somehow have to arrange to come by & pick up your damaged item themselves, at their cost. If your not home, oh well, they are going to have to come by as many times to house to try to pick that up. It will cost them more in the long run. (fyi, I called EZ chair & asked them how much this would cost for the pump mechanism.) $9 dollars.
     
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JR in Orlando on 11/23/2009:
Is there a weight limit on that chair? Warranties are not insurance policies that pay no matter what happens. For $9.00 why didn't you get buy the pump, or is your time worth so little.
PepperElf on 11/23/2009:
good point jr
I know when I bought my futon couch the instructions specified how much weight it can hold - 300 pounds.

I would be surprised if there wasn't such a notice on other furniture as well
Anonymous on 11/23/2009:
The credit card company will, indeed, dispute the charge for you. However, if the chair company makes their case, the card company will re-apply the charge. You should not assume that because they accepted the dispute, that you have prevailed.
Anonymous on 11/23/2009:
And the card companies only give you so many disputes before they cut you off.
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UNREAL....
Posted by on
Imagine calling the number listed inside a $100 virtual new pc transfer and set-up via internet product, 1-877-629-2875 and being told "office Max listed the incorrect phone #. Then finding an alternative number listed on their sight www.ctrlcenter.com of 1 866 951 4485 in which you hold for 40 minutes to be told leave a message in the mailbox...then have it tell you goodbye before you complete your name. To further frustrate me, I was told by customer service there was nothing they could do because the package was opened. Even though you had to open it and insert the disk prior to contacting the support line per instructions inside and outside the package (how convenient). After pleading my case, the representative finally owned up to having knowledge of the issue as they have received numerous complaints on the product. In addition to advising they too have been unsuccessful in reaching the provider. When asks why they continue to sell the product Christina respond "its a corporate issue" I'm in Wyoming at the customer support center. Its certainly not christina's fauult Office Max is so irresponsible and reckless that it continues to selling services they know do not work. However, I can't help but wonder "where in the heck was the support?" After, 20 additional minutes on the phone with Christina she finally gave me to the Supervisor who is the only person that can log your concerns on a request that's pointless since they can't reach the provider either. Long story short, Do not purchase any support products from them. Lastly, does it not make sense to pull the product and cease doing business with Expert Technology Control Center Support?? Again, do not buy any of their products or warranties! Consider this a fair warning.
     
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madconsumer on 08/28/2009:
what does it allow one to do??
Mortinox on 08/29/2010:
Here's the deal. I work at O'max. No corporate is all that bright, and the people on the customer service phone line are often clueless. (I've actually had to explain our own policy to a customer service rep who didn't know the difference between an "ink tank" and an "ink cartridge" and why we cannot give credit on tanks..). Yes, the packaging was a BIG mistake. Caused a LOT of problems. Funny thing though, we were all given the correct number to give to customers while we waited to receive the corrected packages. Next up, they wouldn't return it because it was open? While we don't accept open software, ctrl center is a SERVICE not a software. Who-ever denied your return must not understand basic policy. OfficeMax CAN return ctrl-center sales. ALL we need to do is either get the confirmation code from you (if you activated it, they cannot help you, you aren't satisfied, they give you a code) OR we call them up direct, confirm the service was attempted, not attempted, not to your satisfaction, whatever, and they give us the OK and we return it. Ctrl Center is 100% money back guaranteed if it doesn't work.

Don't get me wrong, seems like you had way too much aggravation. But we don't continue to sell product that we know doesn't work, so much as there was a known issue, and though there were actions for us to take to make sure you, the consumer, don't have any problems, somebody screwed up. (in this case it seems like a few people screwed up.. and that's putting it nicely)

personally, I think any PC service is overpriced, and while ctrl center is fairly cheap in comparison to some other services, most of it can be done with programs you find for free online. Auslogics disk defrag to optimize and defrag (not just defrag, trust me its soo much better), CCleaner and Glary to remove junk files, fix the registry, defrag the registry, and then just get a good internet security suite. new pc file transfer? Just take out your old hard drive, buy an external shell for 20-40 bucks and make it into a portable hard drive. Connect to usb of new computer, copy whatever you want.

Final thing.. the warranties.. N.E.W. is the company that does those. most of the time, (I'm not supposed to say this) you don't need them. But I buy them on anything with a touch screen, and anything I can drop (camera's.) ANY company that uses N.E.W. it is USUALLY worth buying the plans since they cover a lot and are usually easy to deal with. Not all companies that use N.E.W. offer the same protections though, so be careful! Also, if you are paying with a credit card know what they cover too! Extended warranties are useless since most credit cards will give you an extra year.

In summary.. sorry you had to deal with idiots.. they make the rest of us look bad.
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I Know Nothing About Laser Printers
Posted by on
NAPLES, FLORIDA -- This is the second time at this store, Airport Road, Naples, that I have had money in my pocket to buy a printer, and the first time, years ago, one older man said to me, yes we only have that one mac compatible printer, but the box is way up on the shelf. He walked off. I walked away and reported it to the manager. I'm not a whiner, this was maybe 5 years ago. The printer was like $600. This time, on the Sunday before Memorial Day 2008,( not near closing), I went in and there were 3 men who worked there, leaning against the front window, chatting. One was an older man with a beard. I asked, "Do you know what happened to those closeout laser printers you had up here yesterday? Did you sell them all?" The older man said, no, we have them, they're in the back." With that, he resumed chatting with his employees, co-workers or whatever.

I just stood there mouth open. I said "Would you mind telling me where "In the back" or shall I just wander around aimlessly?" He said, you'll see them, off to the right. I was stunned. I announce I am interested in a printer, these were marked down to $300., but still, that's a lot of money these days when no one is buying anything, AND there was absolutely no one in the store. Not ONE customer. I walked back there, then walked back up to the office to find the man still talking, I looked in and said, "Excuse me, but next time somebody comes in looking for a printer, do you think you could send someone with them that knows about printers?? I don't know anything about Laser printers, and I wanted to buy one, but I can tell you right now, I am leaving this store and going to Office Depot or Staples. I said there was a better way to provide customer service than saying they're over there, and pointing. He said (arguing?!!!) I didn't say that, O, excuse me, you said they're in the back. Big difference.

He made no apology, I returned the new ink cartridge I'd just bought the day before that didn't work, waited while they tested it to see that what I said wasn't a huge lie, and ta daaaaaaaaaa, I saved a lot of money. I decided to use the printer I have. Inkjet. I have 3. NONE bought from OM. I am so mad I could spit.
     
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Ponie on 06/07/2008:
I don't think I understand this letter.
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officemax warranty
Posted by on
MODESTO, CALIFORNIA -- Officemax warranty is a sham. DON'T BUY IT. Look at the small print and you will find that the warranty only comes into play after the original manufacturer warranty has expired. Most other warranties-say from Compuserve etc.-are put in place immedialty on top of the mnaufacturers warranty. I guess they use the psychology tht it will too hard for a consuner to find the receopt afer some time has passed, and by tehe the time someting happens to the equipment it is time to change it anyway. USELESS WARRANTY and their sales associates are trained to meke it sound "if anything happens to the equipement, we justt replace it for you if we cannot repair it'. They neglect to tell you that this will be after the term of the original manuacturer warranty has expired and you only find out the hard way when you take something back.
     
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omx on 01/02/2006:
officemax warantys do not start working until the manufactuerer rebates expire. if you buy a warranty for 1 year, then within that year anything happens with it, you come back with the product and the receipt and they will gladly replace it for you.
girl on 01/13/2006:
What good is an extended warranty if it starts when the manufactures warranty begins and ends when the manufactures warranty ends? The benefit here is so you can spend less money on the extended warranty by only purchasing a one year, if that's what you want, and you are still covered when the manufactures warranty expires.

Oh, and it starts at the end of the labor warranty, which is where the manufacture screws you because it is usually only 90 days.

Fine print? It states this in BOLD letters right on the back of the pamphlet they give you in the store. This is not a scam. It was so simple for me to get my all-in-one printer replaced. I got back every penny I spent plus tax and purchased a new, up to date printer. I recommend this to everyone.
Eric78DX on 02/21/2006:
Why would anyone offer a warranty that overlaps an existing one? That seems to be common sense. I would NEVER pay for a warranty for double coverage. That's like paying for the same health insurance twice a month. Duh!
serezha on 07/07/2006:
u don't even know sh*t dude u read 2 much just go 2 the store if anything happened whit a product and u be happy trust me... and don't be an a** if u bee an a** they woulednt do sh*t becous ur an a**..u be good and happy if u be nice
LeadCashier86 on 12/18/2006:
So the warranty is a scam because it inconveniences your simpleton ideal of what a good replacement service should be, and the extension of its effectiveness?

I happen to know a great doctor...

hbomb on 02/28/2007:
I've bought an after market or
officemax com warranty I found at at http://www.warranty/ webonline.com
and did not have problrem with it, and it did save me once on a faulty item which ended up needing repair. It was covered by my warranty
Corporate Shill on 03/24/2007:
you really need to read the service plans from Compuserve, etc. There is not a plan out there that does not start until after the manufacturers warranty runs out. This is why they are called "Extended Service Plans" not Immediate service plans.
LazerPhreak on 09/18/2010:
To clear some of this up. Max Assurance starts accidental damage coverage (ADH) from day one. It starts manufacturers defects (MD) after the manufacturer warranty. So, if you purchase a 2 year max assurance plan with a shredder that comes with a 1 year manufacturer warranty, you have 2 years of accidental damage protection and 3 years of protection from manufacturers defects.
OMX on 11/26/2011:
If you register the product online you don't need to keep your receipt.
Hadenough on 03/08/2013:
LazerPhreak - ADH does not begin at day one! I'm fighting with them now!!!
Jeffro on 01/05/2014:
Purchased a Trio 7" tablet for Christmas 2013. Had it freeze up after 2 days of use. Took it back on 1/4/14 right at 14 days. The Max Assurance initially was telling me the extended 2 year warranty was fulfilled at that point. I mentioned it was bull crap as the original 1 year parts and labor should be in play.
Now either the person I spoke to was not well versed in their warranty as well as some of the local personnel.
Long story short it was taken back and replaced with a different model.
Just beware as the extended warranty should not come into play until the initial warranty is fulfilled.




Deon on 04/08/2014:
I am experiencing the same shenanigans. This was a complete waste of money due to misrepresentation about the coverage by the sales associates. I'm filing a complaint with the BBB as well as contacting the corporate office.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Product Not Shipped
Posted by on
Rating: 1/51
MAILORDER, PENNSYLVANIA -- I ordered printer cartridges on line. When I did not receive them, I called and found out that they were back ordered for over one month. I had never been informed of this and am now running out of ink.
I consider this a shabby and unethical practice and would never order from them again.
     
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Restocking Fee
Posted by on
BLASDELL, NEW YORK -- I purchased a $9.99 Penguin USB Flash Drive at Office Max. When I opened it the penguin's head was hanging off. Brought it hack to Office Max and was charghed $1.99 for a restocking fee. Do they restock a defective item?
     
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tnchuck100 on 01/01/2012:
I have seen this happen before. Particularly with mail order. It is VERY possible and probable that some companies collect restocking fees on the same item over and over again.

You buy it, return it, pay restocking fee, they sell it again, it gets returned, they collect another restocking fee, etc, etc.

I don't think the problem is widespread but it is happening.

I think if it were me at their store I would have made a scene over the issue on a defective product.

Was this an exchange or a refund request? Either way this was still wrong.
trmn8r on 01/01/2012:
Did you ask them for an explanation as to why you were being charged ANYTHING for a defective item? You should have been given a full refund or another (possibly decapitated) Penguin, at no charge.

I can't understand "restocking fee" and "defective item" in the same transaction.
Angel on 05/08/2013:
Office Max sucks! Bought a laptop online. Didn't like it, and are now charing me 15% restocking fee when I return it. Walmart doesn't do it, neither does Amazon, or QVC.

Office Max lost a good customer. I won't be buying anything from there anymore, and neither will my friends.
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15% "Restocking Fee" on tech returns
Posted by on
DENVER, COLORADO -- Buyer beware. I bought a camera (the third I have purchased from them) because the lens on my old one was wouldn't open. When I got home and tried again my old one worked. I returned the new one the same day in all its packaging and was charged an extra $18.00. That is their restocking fees for tech items. Yes it is posted but I didn't read it and was not told about it.
     
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trmn8r on 12/15/2011:
The restocking fee only applies if the box has been opened.

Think about the problem an opened box presents for a retailer - that item might be considered to be new by some buyers, but many might not think so. If I have any inkling that I may return something for a refund, I check into the return policy before I buy - I'm reminded of a scanner I bought at Staples once, and there was no restocking fee or issue with returning an opened box.
FoDaddy19 on 12/15/2011:
Restocking fees are very common. It's almost a given these days that if you open the box and there's nothing wrong with the product, you will in all likihood end up paying a restocking fee. It's there to deter people from "renting" items like laptops or TVs, using them for finals week or a superbowl party then returning them for a full refund. The store cannot sell the item again as a "new" item and have to discount it to sell it again.
At Your Service on 12/15/2011:
I think I'd have to agree that I'd be surprised if they didn't charge a restocking fee.
Venice09 on 12/15/2011:
My impression from the review is that the box was not opened. I hope the OP comes back to confirm.
trmn8r on 12/15/2011:
Venice, the Office Max website states that the policy is 15% on opened electronics within 14 days of purchase. They said they returned it "in all its packaging". The OP also states the policy is posted.

These things all together told me it was opened.
Venice09 on 12/15/2011:
My first impression was that it was not opened. If it was, however, then the restocking fee applies, and the OP's only complaint is that they were not verbally advised of the fee. I guess some people are still unaware of restocking fees.
Anonymous on 12/15/2011:
Cashiers don't have the time to tell each and every customer what the return policy is. That's why it's printed on the receipt. It's the customer's responsibility to read the policy. I hate it when customers use ignorance as an excuse
Venice09 on 12/15/2011:
I wouldn't expect to be told about a restocking fee unless I asked. A sign by the checkout would be helpful though.

I wish something would be done about The Invasion. It's distracting and disruptive.
Anonymous on 12/15/2011:
"Yes it is posted but I didn't read it and was not told about it."

The OP admits that the policy is posted. My comment is not uncalled for.
Starlord on 12/15/2011:
I worked an accident on an Interstate service road once. The girl driving the car that T-boned a station wagon said that there were no signs stating 'stop ahead.' On each side of the service road was a four-foot STOP sign, mounted about six feet off the ground. Same type of paying attention as the OP's.
current employee on 01/03/2012:
There are 14 day return policy stickers that are supposed to be put on all tech items by the cashier in order to avoid not reading the back of the receipt and does explain the 15% restocking fee. They are bright orange and relatively big. Hard to miss.
ex officemax buyer on 10/01/2013:
The best way to avoid this is to shop other places besides Office Max. Around here it is the only place I know that has restock fees. They charged me one on a white board. That is not tech but I was still charged. So I avoid buying things from them.
Don on 12/26/2013:
Just returned a printer to Office max that did not work as advertised. They wanted to charge me a 15% restocking fee. I argued with them and they did not charge me the fee. They need to change their policy. I spend about $1000 per year there but will now never be back because of how rudely I was treated. I realize why they want to chage the restocking fee but what they don't realize is in the long run they will make more money by not carging the restocking fee. Very short sighted management. I feel sorry for them. I can't believe the lack of understanding of the market place. They will not be in business much longer. As for the fine print on the receipt. You have got to be kidding me. Right?
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