Terrible Customer Service
MISHAWAKA, INDIANA -- Two Fridays ago I purchased four $100 Visa Gift Cards from store #38 in Mishawaka, IN. I paid for them and got activation receipts claiming the cards would be ready to use within 24 hours. I left the ... read full review3 Replies - Latest reply on 03/29/2009
Extended Warranty Fraud
MERIDIAN, MISSISSIPPI -- Two years ago I bought a nice and fairly expensive chair from Officemax. Salesman was very slick and trained to convince me to buy three year extended warranty, which I almost never do.
According ... read full review6 Replies - Latest reply on 02/15/2009
Bait & Switch/False Advertising
DAYTONA BEACH, FLORIDA -- The item was advertised on Sunday; the next day I get to the store before noon; there's no sign of the $29.99 file cabinets (plenty of them for $59.99 though!) and no one offers to help me as I wander ... read full review6 Replies - Latest reply on 09/28/2004
PHOENIX, ARIZONA -- Today I sat down to turn in my rebates to Office Max and found that they had put a 14 day limit on turning in rebates on items that I had bought in November for Christmas Presents. Who out there wants ... read full review9 Replies - Latest reply on 02/08/2007
Rebates never come
PROVO, UTAH -- I used to think that it was a fluke that I didn't get my rebates when sending them to Office Max, but no longer. I believe they intentionally withhold rebates and advertise "Free after Rebate" items ... read full review11 Replies - Latest reply on 03/01/2006
INDIANA -- In March I purchased a digital camera and received an Epson Stylus Printer with rebates that the printer would end up being free. I have sent the rebates for the amount of $70.00 and they keep denying them. I followed the direction exactly on the form that was given to me by Office Max. They said I didn't have the serial number, didn't send in the UPC Code. I did all of this and have even resubmitted these rebates. They make things up as they go. They make it so hard on the customer. I have never had any problems with receiving rebates from Staples and Best Buy. Guess that is where I will take my business from now on. Office Max doesn't seem to want to take care of the problem.Add reply
Advertised product not available
MORRISTOWN, TENNESSEE -- Dear Sirs,
Over the last 6 weeks you have been advertising a CD-RW for $99 (sometimes with rebate - sometimes without). We went to the local store the first week it was advertised and were told it was ... read full review5 Replies - Latest reply on 03/01/2006
I ordered printer cartridges on line. When I did not receive them, I called and found out that they were back ordered for over one month. I had never been informed of this and am now running out of ink.
I consider this a shabby and unethical practice and would never order from them again.
Warranty a Rip Off
MADISON, WISCONSIN -- Never buy this warranty, it is a rip off and covers nothing. They will “fix” your computer, but send it back broken in other parts.
Problem Summary (more in the Details)
-It took around 3 weeks ... read full review1 Replies - Latest reply on 08/16/2013
Service Protection Plan BOGUS
CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error.
No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a ... read full review1 Replies - Latest reply on 06/20/2013
LAKE JACKSON, TEXAS -- OFFICE MAX WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. I had used Office Max warranties in the past, and was very unhappy. I sent in my printer and they sent in one that was in worse shape ... read full review2 Replies - Latest reply on 06/18/2013
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "backordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing.
2 Replies - Latest reply on 01/10/2013Add reply
Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.
Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it.
Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.
I am a steady customer at Office Max's South Bay store in Boston, Mass. I spend a ton of money, and their perk program seems to be a fraud only big companies pull off. I'm taking my business to Staples and not do business with scammers at Office Max corporate office. 1 Replies - Latest reply on 02/04/2012Add reply
I purchased a $985 desk and was told they would set it up whatever way I needed, I am a handicapped person and could not do this myself. There was no intent to deceive as I was in the store. Now they claim they don't assemble desks and I have a friend who was with me on the day of purchase.
2 Replies - Latest reply on 06/09/2012Add reply
There is NOT AN ENVELOPE to be sold by Office Max to match the better quality stationary. What are you kidding me here?? What kind of office supplier sells stationary and not provide matching envelopes? I was told by the manager to just use a plain white envelope for the Light Grey Parchment paper that I wanted to use for my resume! 1 Replies - Latest reply on 10/20/2011Add reply
I paid $2,200 for office furniture at OfficeMax. I put it together and was not pleased with it. I contacted officeMax and they made arrangements to pick it up.
1 Replies - Latest reply on 12/26/2010Add reply
They refunded my money with no hassle. This happened at the Woodlands, TX store. The people there are top notch.
Reviewers need to know the good as well as the bad.
Office Max Does Not Care
ORO VALLEY, ARIZONA -- Three weeks ago, I purchased a D-Link Ethernet Router from Office Max. Because I was waiting for my Internet-ready Blu-ray player to arrive I did not even take the unit out of the box during the first ... read full review4 Replies - Latest reply on 08/22/2010