I ordered printer cartridges on line. When I did not receive them, I called and found out that they were back ordered for over one month. I had never been informed of this and am now running out of ink.
I consider this a shabby and unethical practice and would never order from them again.
Warranty a Rip Off
MADISON, WISCONSIN -- Never buy this warranty, it is a rip off and covers nothing. They will “fix” your computer, but send it back broken in other parts.
Problem Summary (more in the Details)
-It took around 3 weeks ... read full review1 Replies - Latest reply on 08/16/2013
Service Protection Plan BOGUS
CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error.
No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a ... read full review1 Replies - Latest reply on 06/20/2013
LAKE JACKSON, TEXAS -- OFFICE MAX WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. I had used Office Max warranties in the past, and was very unhappy. I sent in my printer and they sent in one that was in worse shape ... read full review2 Replies - Latest reply on 06/18/2013
ONLINE, HAWAII -- I ordered a desk in November as a Christmas present for my husband. It is now January and I still have not received the desk. I called the customer support people and they just said it was "backordered". No apology for the delay, no apology that their website doesn't indicate it is not in stock, nothing.
2 Replies - Latest reply on 01/10/2013Add reply
Due to my poor experience with the phone line, I sent an email to customer support complaining about the crappy customer support lady, and complaining that I didn't have my desk yet. No response. Emailed again, no response.
Finally, I responded to the email that I received when I made my purchase. That person told me that my desk is being shipped directly from the manufacturer and they (OfficeMax) has no idea if it shipped or not, or when I could expect it.
Horrible horrible customer service. If it doesn't arrive soon I'm going to the Better Business Bureau.
Bogus Computer Repair
FEDERAL WAY, WASHINGTON -- My computer cannot open the file from the shot cut on the desktop screen. I ran the antivirus program and found no virus, so I bring my computer to OfficeMax since I have the free system screen coupon. ... read full review1 Replies - Latest reply on 07/19/2012
I am a steady customer at Office Max's South Bay store in Boston, Mass. I spend a ton of money, and their perk program seems to be a fraud only big companies pull off. I'm taking my business to Staples and not do business with scammers at Office Max corporate office. 1 Replies - Latest reply on 02/04/2012Add reply
Restrictive Return Policy
DEARBORN, MICHIGAN -- Just came from this Dearborn OfficeMax store, and had a bad experience with what should have been a simple return. Ten days ago for my birthday my wife gave me several MontBlanc pen refills which were ... read full review7 Replies - Latest reply on 12/12/2012
I purchased a $985 desk and was told they would set it up whatever way I needed, I am a handicapped person and could not do this myself. There was no intent to deceive as I was in the store. Now they claim they don't assemble desks and I have a friend who was with me on the day of purchase.
2 Replies - Latest reply on 06/09/2012Add reply
There is NOT AN ENVELOPE to be sold by Office Max to match the better quality stationary. What are you kidding me here?? What kind of office supplier sells stationary and not provide matching envelopes? I was told by the manager to just use a plain white envelope for the Light Grey Parchment paper that I wanted to use for my resume! 1 Replies - Latest reply on 10/20/2011Add reply
CTRLCenter a joke
I recently bought a brand new Toshiba laptop and I knew I needed a good anti virus software. After talking with them about what would work best for me, it was highly recommended I purchase CTRLCenter ... read full review2 Replies - Latest reply on 03/29/2012