I examined the rebate form with a magnifying glass and a lawyer at my side. I made sure to follow every rule to a t. Picture it - the month was March.
So I call today to find out what's what, as my check never arrived. The automated system can't find any record of my submission ): Hope springs eternal as I am connected with a cheerful Office Depot rep, who takes my address. She finds my submission, and quickly tells me it was received more than 3 months ago. She asks to put me on hold, and after several minutes returns to tell me the rebate "is just sitting, waiting to be approved." More like just sitting waiting for me to forget about it, most likely.
She told me I can check the status of my check on the OD website, but if the automated system can't look me up by my phone # or address, I have little confidence that will happen...
Golly, I expected to be told I forgot a letter or number somewhere. I've never been fond of the whole rebate concept, so I guess I'm not all that surprised. I'll post back if it shows up.
Free Delivery Blows
I ordered a printer online on Saturday, and the website said "if you order by 5pm, you'll receive your order the next business day." Since it was 9pm when I ordered and Saturday, I expected to receive ... read full review3 Replies - Latest reply on 02/03/2012
AVON, COLORADO -- As a former vendor, and shareholder of Office Depot I am amazed of the merchandising of the RTA office furniture. The VP of Merchandising and buying staff need to learn that prior to buying any RTA furniture, they themselves should be able to assemble the unit. I realize that retail is mostly about "net maintained margin", "turn rate",etc.
However if the buying staff were forced to adapt this simple policy, customer satisfaction would be greatly improved, and the furniture department would most likely be empty.
Excellent Corporate Response
I had been saving up my reward points to purchase a nice camera for myself. When I finally had enough points, the camera was out of stock, available by special order online only. I kept checking every ... read full review2 Replies - Latest reply on 05/19/2011
No 100% customer satisfaction
DAYTON -- I purchased two 'office depot' brand print cartridges for my Lexmark printer. Good price at the time so I kept them till I needed a new cartridge in the printer. Neither worked. The printer said 'not ... read full review3 Replies - Latest reply on 07/11/2011
I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “it’s only an estimate” and “it wasn’t in stock” so they could not deliver it – then just kept repeating himself. Too bad the warehouse already told me that it was in-stock and just wasn’t loaded. The supervisor was not much either – she did finally open a complaint after a prolonged conversation but offered me no help at all in resolving this.
1 Replies - Latest reply on 03/25/2011Add reply
DO NOT ORDER furniture that is delivered by truck and not by UPS or FedEx – the delivery vendor (Excel Direct) is worthless and does not care about its customer’s delivery.
Complaint (sort of)
LOS ANGELES, CALIFORNIA -- I have office supply delivered to our office and the person that does deliver needs to learn how to smile and might consider taking English classes. He doesn't seem to understand me which is so annoying ... read full review6 Replies - Latest reply on 03/04/2011
Most just DO NOT CARE ABOUT YOU AFTER the sale. I have gotten the "run around" from them for almost a month. The following are the phone numbers I have been given or transferred to after I recontacted the selling store because the product broke while under the warranty. The selling stores telephone number is 1-909-463-1262. Here are the numbers I have either contacted as stated in the written material or telephone numbers I have been given or transferred to: 1. 1-800-949-9974, 2. 1-866-540-0013, 3. 1-800 go-depot. etc!!! Here are various email addresses for Office Depot:email@example.com
1 Replies - Latest reply on 08/26/2010Add reply
Yet, there is one person who clearly went above and aboard. Her name is Jenna who helped me, and even remembered my previous call. She informed me that she sent the "gift card" for approval and said to call her back if it is not received within a certain date. Jenna's telephone is 1-800-949-974, which is an Office depot customer care number, a host of numbers that Office Depot has. She put my mind to ease and spoke to me as if I mattered. I would have asked her to marry me but my wife, my awesome, beautiful wife, would not care for me to ask that question!!!!
Jenna breathed "life" back into my confidence in Office Depot.
Now, on to solve other problems......
There was a sale on calculators so I made an order online, they confirmed my order and said the items were in stock. However, my order was put on "hold verbal authorization" and I was told I would be getting a phone call the next day. When I didn't receive one, I tried chatting with their online CSR, he said I would be getting a call the day after. So I waited another two days before calling them and was told that the problem was with my Visa and I should call them. I call Visa and they say everything is fine, in fact they call office depot for me and then passes me off to another office depot CSR. The guy can't fix the problem and says I will be getting a call in 4 hours from their solutions team. - Didn't get the call again. I call again the next day and switch the credit card. The new CSR finally fesses up and says the calculators are out of stock and won't backorder them for me. I go online and voila, the same calculators are in stock and ready to ship at the higher price. IF THEY DIDN'T WANT TO SELL THE CALCULATORS FOR CHEAP, WHY HAVE THE SALE AT ALL??? Wasted countless hours of my time, when all they had to say was "we don't want to sell the calculators at that price to you, we're a bunch of liars".1 Replies - Latest reply on 06/26/2010Add reply
Office Depot has conned me two or three times now when I receive these amazing coupons offering 30% off for a purchase over $100. The coupon has a fine print which is very hard to read and understand with numbers and dates and codes. I couldn't figure it out. But each time I've gone in with this coupon, I spend 30 minutes picking out the right item, wait in line, get to the register and find out the coupon does not apply. So I spend the $100 and walk out to my car, disgusted with myself.
1 Replies - Latest reply on 05/18/2010Add reply
Well, I was just conned out of $200 on an external hard drive (when the coupon didn't apply) and finally drove back and returned the item. I then went to Walmart and bought the same thing for $150.
Is it legal to advertise a big sale but not let the coupon apply to
Lousy return policy
FT.OGLETHORPE, GEORGIA -- I bought an HP printer on 11/30/09. I was not told that they changed their return policy. I tried to get help from HP with the problem I was having with the printer had nothing but aggravation. When ... read full review16 Replies - Latest reply on 12/29/2009
I received a coupon from Office Depot for free installation of Windows 7 (value of $99.99). There is no disclaimer that the customer will have to BUY the product first before having it installed. ... read full review10 Replies - Latest reply on 10/25/2009
I purchased a 7 inch flat screen TV for use in our home. At the time of the purchase, the clerk placed a wide red piece of tape over the box end which read 14 day return policy. What was not clear, is in smaller print, it reads no refunds, only exchange value allowed. I got the TV home and the volume was not loud enough for our use. I packed it back neatly and promptly took it back to the store. When I entered the store, that days clerk intercepted me and immediately stated was I aware that I could only exchange merchandise, that refunds are not allowed. (It is clear that this is a frequent problem as the clerk was more than prepared to advise me when I came through the door.) I read the tape more closely and told him my dilemma. He simply restated the store policy.
2 Replies - Latest reply on 09/20/2009Add reply
I have learned my lesson, and will not buy anything electronic from this sleezy operation again!!
I purchased the product "Media Now" after talking to one of the sales associates about it's compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copy right laws. I filed a complaint with the company and was told the same thing by one of their managers. I researched the copy right laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work.
2 Replies - Latest reply on 10/24/2009Add reply
It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.
No copy of Receipt
Talked to and Office Depot representative and sent all the necessary information (card no., date of purchase, store no., register no., ammout, item, etc.) and received a call back saying the copy of ... read full review4 Replies - Latest reply on 03/08/2013