Customer Service, Lack of Trained Employees
SILVERDALE, WASHINGTON -- Hello, I've shopped at Home Depot appoximately 10 times and each time I have received absolutely terrible customer service.
On one occasion, about a year ago, at the Silverdale, WA store, I was looking for a short piece of steel, flat stock, and when I asked one of the Home Depot employees where to find it, she told me that their store did not carry any steel and told me where to purchase it, roughly 70 miles away. I explained to her that I had bought such steel at a Home Depot in Oregon, and was sure that it was something that Home Depot carried, but the Home Depot employee insisted that Home Depot never has carried any steel. That afternoon, I drove the 140 miles round trip and purchased the steel that I needed. Upon my next visit to Home Depot, the following morning, I found the exact same pieces of steel that I needed, on the same isle as their nuts and bolts, with tons of dust on them. Because of Home Depot's untrained employees I drove 140 extra miles.
On another occasion I called Home Depot, again in Silverdale, WA, to inquire if an item was in stock, after being on hold for 20 minutes I hung up and redialed. Once I got through to the operator I explained that I had been on hold for 20 minutes, she apologized and explained that her and her boyfriend were fighting???
Yesterday I was in Home Depot, in Kelowna B.C., and looking for help, after 10 minutes I was able to find a Home Depot employee to help me. I asked the employee about some FRP panels that Home Depot carries and right in the middle of my conversation, he just left and started helping someone else? The exact same thing happened today as well, again at the Home Depot in Kelowna B.C.. I am at a complete loss as to the way Home Depot helps its customers and have vowed never to set foot in any of their establishments again.
All the best-Alby