Ohio Attorney General

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Home Depot - Fraud on Return Policy & Service
By -

MIAMISBURG, OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I purchased a $400 Pressure washer on 7/4/04. On the second use, the pressure washer malfunctioned losing pressure. I returned to the store with receipt on same day, 8/21/04. Was told I could not get exchange or refund; the item must be sent to service. Charges may be incurred. I explained it must be warranty, only 6 weeks old and used once before. I received call today that repaired washer was back and charges were $42. I called store manager and stated that charges should be covered by warranty and why wasn't I able to get exchange or refund in first place, since website clearly states in-store return policy was 90 days w/receipt. I was told that he would have to read policy and return my call. He called me back a few minutes later and told me it was 30 days on power tools (stated no where in return policy). He stated I must pay for the $42 service. I called Home Depot Customer Care line (1-800-553-3199). I spoke with three different people, the third being a supervisor who I had to insist I would stay on the line unless I was able to speak to him. All three insisted that the store manager was telling them the pressure washer also had a broken wheel when it was brought in. (How did I wheel it in the store then? Nothing was wrong with wheel at time of drop-off). The store manager also states the pump kit was replaced and is not covered by warranty. Customer care states they must abide by store manager's decision.I checked with the manufacturer warranty, the manufacturer themselves, an authorized service center, and finally Home Depot's local service center depot where the service was done. They are checking into it and will let me know what repairs were done tomorrow morning. Their own service center verified that it sounded as if should have been under warranty however and the wheel could have been damaged in transport to them.

I have never been treated like this by a retail organization. This company needs some definite action taken against it, especially evident by the amount of complaints I see on the web about them.

As a resolution, I would like the following:

After insulting me and wasting my entire afternoon, losing one week of time using my new pressure washer, damaging my pressure washer and then stating I neglected it and must pay for repairs, I want a full refund for the pressure washer purchase credited to my credit card and I will never, never deal with Home Depot again.

To protect the innocent consumers that shop there unknowingly in the future, I want action taken against Home Depot so that they must stand by their return policy or clearly spell out what other merchandise does not fall under the 90 day exchange/refund period.

I want the Store Manager of the Miamisburg, OH store given a written warning in his personnel file and any other disciplinary action they see fit.

I want their repair policy to clearly state the condition the item was returned to them to protect the consumer from being accused of neglect or breaking the product and thus being charged for out of warranty service.

Please contact me if you need more details regarding this incident.

     
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Customer Service, Lack of Trained Employees
By -

SILVERDALE, WASHINGTON -- Hello, I've shopped at Home Depot appoximately 10 times and each time I have received absolutely terrible customer service.

On one occasion, about a year ago, at the Silverdale, WA store, I was looking for a short piece of steel, flat stock, and when I asked one of the Home Depot employees where to find it, she told me that their store did not carry any steel and told me where to purchase it, roughly 70 miles away. I explained to her that I had bought such steel at a Home Depot in Oregon, and was sure that it was something that Home Depot carried, but the Home Depot employee insisted that Home Depot never has carried any steel. That afternoon, I drove the 140 miles round trip and purchased the steel that I needed. Upon my next visit to Home Depot, the following morning, I found the exact same pieces of steel that I needed, on the same isle as their nuts and bolts, with tons of dust on them. Because of Home Depot's untrained employees I drove 140 extra miles.

On another occasion I called Home Depot, again in Silverdale, WA, to inquire if an item was in stock, after being on hold for 20 minutes I hung up and redialed. Once I got through to the operator I explained that I had been on hold for 20 minutes, she apologized and explained that her and her boyfriend were fighting???

Yesterday I was in Home Depot, in Kelowna B.C., and looking for help, after 10 minutes I was able to find a Home Depot employee to help me. I asked the employee about some FRP panels that Home Depot carries and right in the middle of my conversation, he just left and started helping someone else? The exact same thing happened today as well, again at the Home Depot in Kelowna B.C.. I am at a complete loss as to the way Home Depot helps its customers and have vowed never to set foot in any of their establishments again.
All the best-Alby

     
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see profound negligence in appliance repair service
By -

DAYTON (MIAMI TWP.), OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

please go to my3cents.com and see the complaint I wrote along with others against American Home Shield. My e-mail: [removed]

As a resolution, I would like the following:

I want American Home Shield to reimburse my out of pocket expenses, for which they have receipts, reinstate my contract at their expense, for the weeks of flooding I endured due to the profound negligence in repair service, and, I would LOVE an apology, simply because it would help restore the faith I once had in AMERICAN Home Shield!

Please contact me if you need more details regarding this incident.

     
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Wireless Retail Fraud
By -

MIDDLEBURG HTS, OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident

On Dec. 12, 2004, my husband and I stopped at a Wireless Retail booth. We wanted information only on different wireless plans.
The Salesman we talked to, John George informed us that he was also a district manager for the company. I told him we couldn't do anything until after Christmas Eve because that's when our contract with T-Mobil would expire.
He showed us a nice plan from Cingular which we were interested in. They were also offering free flip phones and camera phones with rebates.
He informed us that we could go ahead and start our Cingular plan that night and just keep our T-Mobil plan simultaneously until the 24th of December and then cancel.
He claimed it would be an overlap of service. I told him I wished to keep my same numbers. We had a family plan with 4 phones and it would be easier to keep the numbers. We live close to the store so he told us to go home and get the T-Mobil bill and it would be no problem to port the numbers to Cingular, which is what we did. He had the Cingular service turned on the evening of Dec. 12th.
The phones from T-Mobil did not work anymore but I was told the numbers were turned off but I would have to disconnect the service myself.
On Dec. 27th, I called T-Mobil to disconnect my service. I was told that my service had been disconnected as of Dec. 12, 2004. I couldn't understand it because I said I had not authorized it. Now I find out that as soon as they ported the numbers to Cingular, this automatically disconnected my T-Mobil service, which now has resulted in a $200.00 per phone termination fee, which is reflected in my $800.00 bill from T-Mobil.
We feel that Mr. John George, gave us erroneous information that we relied on because of his expertise and position to Wireless Retail to know how to advise us correctly.
Now we have been financially damaged.
We had no intention of cancelling our T-Mobil account early but this is what was done when Wireless Retail ported our numbers to Cingular.
As a resolution, I would like the following:
I would like to have Wireless Retail take care of the $800.00 termination fee to T-Mobil.
Please contact me if you need more details regarding this incident.

     
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Gateway Corporation
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DOVER, OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Ref: Serial #0022184179
Service Request #2-113 4311976
Sent letter to Mr. Theordore Waitt, CEO
Corporate Phone No. 858-848-3401
Gateway sold me a computer and monitor that has constantly been a problem. They finally made me pay to send it back to them even though it's still under warranty. Now they can't give me any information as to what's going on with my computer. They received it November 19,2003. I've spoken to 3 managers, including the corporate office. I've faxed the CEO 3 times. No one will get back to me. Meanwhile I have no computer.

As a resolution, I would like the following:

Gateway needs to send me a computer that works or refund my money. Meanwhile, my computer is at their service center in Littlerock, Arkansas and no one can contact the center and give me an answer as to what's the status of my computer. I paid for something I don't even have access to anymore. I want Gateway to respond to me. They have every number to reach me and they refuse to do so.

Please contact me if you need more details regarding this incident.

     
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Gasoline prices
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LIMA, OHIO -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Why does the gasoline dealers and company operated gas stations change gasoline prices three times per week in Lima, Ohio? The third time is on week-ends which is the highest. There is no way that the wholesale price is changing to them that often. They all are doing this within a few hours of each other.

As a resolution, I would like the following:

I would like to see them stop playing this price game and gouging the public.

Please feel free to contact me if you would like more details regarding this incident.

     
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Billing Dept refused to file medical insurance
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COLUMBUS, OHIO -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I am unable to get the Billing Dept to file my claim with my primary insurance carrier. I have called numerous times, faxed and written to Tiffany, in the Billing Dept, however she refuses to file my claim. My primary insurance carrier will not pay after six months and they are a participating provider. They are billing me for the charge and it is covered at 90%. Time is of the essence and it remains unfiled. The date of service for the medical charge is March 19, 2001.

As a resolution, I would like the following:

The claim needs to be filed.

Please feel free to contact me if you would like more details regarding this incident.

     
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