Illegal Practices in the Cingular Wireless Tulsa Call Center
Posted by Frmercingularemployeeccc on 04/29/2004
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I made over $10.00 an hour working in the customer service department at the Cingular Wireless Tulsa, call center. I provided customer service to Cingular customers in the Northeast region.. I was accussed of hanging up on employees and being rude. Mike Smith..a.k.a Gary Smith, Luanne Davis, and Tod Mccoy, (all are Regional Managers) conspired with Jim Beverly III (the call center President) to alter my stats and terminate my employment based on my hourly wage which was over $10.00 an hour. I was accused of disconnecting 798 customers in 13.57 minutes. This is not humanly possible. I saw one of my former managers today. He/She walked up to me and gave me a hug. He/She is the only one I've missed out at that place. He/She told me that Jim Beverly III stated that before I was illegally put on suspension he listened to me secretly for 7 days, I did every call perfect, achieved a Quality Assurance score of 98% or higher on every call, and had an amazing ability to calm irate customers. But CaCa happens when he receives the order to cut cost from his boss Kathy Dowling. Better me than him (what Jim Beverly said about my termination). My former manager is the only one at that place that has balls. She/He would be willing to testify on my behalf in a court of law if I decided to sue after she/he obtained other employment. I'm protecting my former manager right now because they have extenuating circumstances and can't afford to get terminated. They'll get charged with bogus accusations if I give my name or their name out. But in the mean time if your a Northeast customer and want to cancel your contract with Cingular there's two choices that will work to get you out of the contract without a cancellation fee. Have someone call in and say you died. Your account will be closed immediately with no cancellation fee. If you don't want to go that route call in and say your moving to a foreign country. Your account will be closed without a cancellation fee. Don't ever buy anything from Elephant Wireless. They will lie to you and tell you absolutely anything to make a sell. They will mess your plan up and cause you to have a $10,000 billing error. The amount of credit Customer Service Reps have for the Northeast region is $175.00 per account. This is for New York City, PA, and NJ. To Cingular customers in these states, I invite you to call in and get credit every month if not every day on your account. Also, if you write a letter requesting help or have a complaint (about anything and everything) please write Jim Beverly III (the Tulsa, OK call center President), Mike Smith..a.k.a Gary Smith, Tod McCoy, or Luanne Davis (These are the Regional Managers) the bosses of the managers on the floor. Also, some of the managers on the floor are Laranita Williams, Frank, Bart Malroney
Rudel DeCastro, Raphael Larentin, Brandon Wofferd,
Avis Duncan (the manager who oversees HLAs). HLA..High Level Adjustment is the form that's submitted when a customer has a billing error over $175.00. Also, with manager approval you can get a credit over $175.00 on your account and don't have to wait on an HLA. Some managers have a credit limit of up to $5,000. Ask to speak to one of the above managers if your ever denied a manager and transferred to the Customer Advocate Team. The Customer Advocate Team or CAT are not real managers. If you your transferred to the CAT team ask to speak to one of the above managers, if your told no ask to speak to a Regional manager, if your told no ask to speak to Jim Beverly III. Also, the address of the Tulsa call center is 15901 E Skelly Drive Tulsa, OK 74101. If your ever in Tulsa, OK stop by for a visit. They'd love to see what they're customers look like in person. Oh Sheila Burba is right between Jim Beverly III and the Regional managers. Don't want to leave her out. She'd to love to hear from you. Everybody mentioned here can be reached at the above 15901 E Skelly Drive Tulsa, OK adress. Oh, by the way Raphael Laurentin and Rodney Mayfield encourage their reps to hang up on customers to decrease their average handling time. Some of their reps have done what they were told and got fired for it. Raphael nor Rodney stuck up for them. By the way, I'm not talking about myself, I'm talking about other people I know..who also made over $10.00 an hour. Tod Mccoy only hires managers and employees who he's previously worked with at TV Guide. That's discrimination and a violation of Cingular's business code of conduct.
Terminate all employees who've previously worked at TV Guide in the Cingular Call Center in Tulsa, OK. They ran TV Guide into the ground to where it exists no more and will do the same to the Cingular Tulsa Call Center. Also, Jim Beverly III should be terminated. He authorized the illegal termination of Cingular Customer Service Representatives that made over $10.00 an hour to cut cost so he wouldn't be terminated. He also authorizes the termination of employees who don't make over $10.00 an hour to get more training classes because the Tulsa call center is allotted government funds to train new hires. So he does this to get more money from the government. Also, Merla Elkins..the Union Steward at the Tulsa call center betrays her fellow Union workers and Customer Service Reps she supposed to represent in order to ensure that she doesn't get fired. Merla Elkins never calls people back she that she is supposed to be representing. Karen Avington..The Major Union Representative never calls people back when she says she will and provides inadequate representation. She advises them to go apply for unemployment when they are illegally suspended. Both Merla Elkins and Karen Avington should be terminated.
As a resolution, I would like the following:
Have the ATTORNEY GENERAL investigate the Cingular Wireless Tulsa call center's illegal labor practices. Also, fire Jim Beverly III, Sheila Burba, and all the Regioanl and floor managers that have been previously employed at TV Guide. Karen Avington and Merla Elkins should also be fired.
Please contact me if you need more details regarding this incident.