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Oklahoma Gas and Electric

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Cut off notice
Posted by on
OKLAHOMA CITY, OKLAHOMA -- I received a cut off notice for being just two days late on the CURRENT BILL. (No past due is included). I contacted OGE and they tell me it is a "friendly reminder". I don't call sending a cut off notice that says"CUT OFF NOTICE" in ALL CAPS "friendly" when the lettering is so large that it takes up 1/4 of the page!!! That is rather obnoxious, and quite rude. My vision is not impaired, I can see just fine. And why doesn't the utility company do this to EVERYONE who has service with them? I personally know people who have not paid in two months and they don't get these obnoxious notices. Why me? Why am I singled out? Discrimination? Hummm. I'm not looking for any legal action. SOMEONE needs to tell these people their business practices are bad, and if they are going to do me this way, then it needs to be for everyone.
     
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Anonymous on 2011-02-18:
You may be on to something here. I'm a long time OG&E customer yet I've never once received a cut-off notice. Now I don't know if the fact that I'm never late has anything to do with that but I'm going to look into it. I'll keep you updated.
Anonymous on 2011-02-18:
wow definitely sounds obnoxious.
Anonymous on 2011-02-18:
Good news I found out a bit more about this. You are correct instant 'Cut-Off' notices aren't sent at the same time to everybody. You are graded if you will. If you have a history of substantially late payments or cut-offs then you will receive an immediate cut-off notice upon being late. Now on the other hand if you have a solid history of paying on time then instead of a cut-off notice you'll merely get a friendly reminder.

Boy I'm glad we cleared this one up.
PepperElf on 2011-02-18:
as for the size of the print.. I assume it's to counteract other customers who tried claiming they "didn't notice" and figured it was just another bill to ignore?
JerryCee on 2011-02-18:
I am a long time OG&E customer also. I bet it is based on your payment history.
Why not set up automatic payments from your bank account or even a credit card so the payment is made on time and hassle free? That is very easy to set up. I have used auto payments to OG&E for many years with never a problem.
BTW, I really like the new meters. The weekly emails about electricity usage for the week are helpful and give me incentive to try to beat last weeks usage. No meter reader coming into the yard and setting off the neighborhood barking dogs is a bonus too.
trmn8r on 2011-02-18:
I don't know ANYONE who is late paying their utility bills. If they know you have friends who are two months late, maybe they are afraid that will happen with you also.

You MAY be being singled out, if you have a history of paying late.
Skye on 2011-02-18:
Just sounds like they want their money. Two days late, is still two days late. After all, you are receiving electricity 24/7, so what's wrong with them requesting their payment on time, and reminding you, that you are behind in paying them?

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Incorrect billing
Posted by on
OKLAHOMA CITY, OKLAHOMA -- The 'gentleman' I spoke to on the phone refused to let me speak to a supervisor. As a result, I will be forwarding this matter, along with copies of the bills, to Brad Edwards, the Oklahoman, and the state attorney general. Yesterday I received a bill for service from 12-27-02 to 1-24-03, saying I had a credit of $19.31. Today I received a bill saying nope, I owe you $2.90. However, in looking at the two bills, the numbers simply do not add up. For one, the customer charge is not reduced, although there is not a full month of service from 1-24-03 to 1-31-03. Secondly, the delivery fee, which your site claims is based on the amount of gas delivered, seems rather high. If the charge on the previous bill is $11.13 for 6.2 Mcf delivered, then how is the charge on the final bill $4.95 for only 1.7 Mcf delivered? 1.7 is approximately a third of 6.2, yet $4.95 is far more than a third of $11.13. The numbers just don't add up, I don't believe I owe $2.90, and I believe an audit would show that I am in fact the one who is owed money here. However, since your representative said he did not understand the matter, and refused to let me speak to someone who might understand it, it appears you do not wish to resolve this, leaving me with the option of involving the third parties listed above. Furthermore, this will be posted to relevant internet sites. The resolution I seek is a simple credit of $2.90 on the account, and the account closed. Once again, I believe an audit would result in that amount being removed anyway, and a payment owed to me. However, if you are willing to meet halfway on this, I am as well.
     
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Anonymous on 2003-02-06:
All this fuss over $2.90? What a cheapskate!
trmiller29 on 2003-02-11:
It's all about principle. I think you should also contact the BBB and maybe who ever regulates utilities in your state. Good luck to you.
Anonymous on 2003-02-14:
Oooh, good advise trmiller29. Thants exactly what the BBB and other regulatory agencies want to see, someone bogging them down over $2.90. Believe me, they would not be impressed. The point has been made, no need to go further.
Anonymous on 2003-02-28:
> One example would be www.ihavenolife.com
Anonymous on 2003-02-28:
"Furthermore, this will be posted to relevant internet sites" One example would be www.ihavenolife.com
D77 on 2007-06-20:
I also have had trouble with ong. They charged me 2 deposits in 6 months. They said I had expaned my home I gave them proof, an they still charged. My husband had left me in December. I had our 2 children, an I didn't have a job at the time an ong came an shut off my gas in the middle of winter, needless to say I was getting help an the company that was helping me told them they were helping me pay this bill, an ong still shut off my gas. And its not the point of the 2.90. Its the principle of how many more people habve that done this to. Don't you work hard for your money? All that money that they take from us go's into the pocket of fat man, while the skinny man works his rear off to make ends meet. So I think this person needs to get his 2.90.
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