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Ridiculous Return Policy at Old Navy
Posted by on
I had purchased a pair of shorts and a T-shirt at OLD NAVY for my son for his birthday. I have the Old Navy credit card and had a $20. rewards voucher and used these to complete the purchase. Turns out, I needed a bigger size and tried to exchange them at OLD NAVY. They did not have the exact same style short, but I settled for another style for the exact same price. I took everything to the sales clerk and she told me I owed $16.00. I told her no, I was just attempting to exchange the shorts for the correct size. She told me because I used an OLD NAVY rewards voucher, I "lost out" I couldn't believe it! I have shopped at OLD NAVY for YEARS, even had the OLD NAVY credit card and enough purchases to get their bonus vouchers often, and they were not letting me exchange the wrong pair of shorts for the correct size!! I told her to forget it and went home with the wrong size short. So, not only did I have a product that did not fit, I just wasted time trying to exchange them. I was angry enough to write to Old Navy customer Service about this.

I got a reply that said they were sorry, but that was their policy. RIDICULOUS! When a customer cannot return a pair of shorts with all the tags on to get another size, SOMETHING IS WRONG WITH THE POLICY!

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BokiBean on 08/02/2009:
I agree..instead of using your reward points and feeling rewarded, Old Navy has mucked it up and probably lost business because of it. Not too smart on their part.
madconsumer on 08/02/2009:
I think I would return the items, cancel the card, and shop elsewhere.

very helpful.
Soaring Consumer on 08/02/2009:
Often, stores sneak terms in somewhere so that purchases made with reward vouchers are non-returnable. It can be ridiculous at times like in this case.

So it would be best to hold on to the item as you would get nothing back if you were to return it. A charity would appreciate it.
Anonymous on 08/02/2009:
You were not exchanging for the same short in a different size. You stated that they didn't have the size in the style of short you originally purchased. So you selected the correct size in a different style and same price. That doesn't make it a even exchange.

Per the Old Navy credit card site:
"Restrictions may apply on returns of merchandise (see Rewards Certificate for details)."
What did the certificate say about returns?
Ponie on 08/02/2009:
I agree, Robf. Anything offered 'free' usually has restrictions attached.
plummkrazy on 09/05/2009:
You could have just returned the shorts and had the reward points credited back to your account. Learn to read the fine print.
Mallory on 05/04/2014:
I am an Old Navy employee. I am sorry that you got a sales associate who does not know what they are talking about. When using an Old Navy card rewards an you make a return, that amount will be applied back to you next statement. You may have to pay at the time of the exchange depending on the difference. But you will still get that reward back. And I am very sorry that you got an associate who would not override the price. You are right that it is completely ridiculous. We do not lose money in that instance. I hope that you have still continued to shop out brand and am so sorry that you had that experience.
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Ridiculous Exchange Policy
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I received a shirt from Old Navy as a gift. I love the shirt, but needed a bigger size. The gift-giver did not include a gift receipt, and I was told by the store that even though the tag was still on it, I could not exchange it for the next size up. I was told they would send me a gift card in the mail for the lowest selling price, even though I had NO DESIRE for a refund of any kind. I just wanted another size in the same exact article of clothing.

I can understand having this policy for RETURNING an item, but it is unfathomable to me that they will not allow a simple exchange for the same exact item in a different size.

There is no profit/merchandise loss for them in a situation like this, and it is not showing customers that they value them and their happiness in any way.
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Anonymous on 07/05/2008:
They require a receipt for returns or exchanges. Otherwise how would they know you didn't steal the shirt and bring it back because it didn't fit?
Crown Jules on 07/05/2008:
Like PassingBy said, without a receipt how do they know that you are returning the shirt and didn't just take it off the rack and carry it up to the register claiming it was a gift? There most certainly is a merchandise loss for them if they wind up giving a free T-shirt to everyone who asks for one.
CrazyRedHead on 07/06/2008:
I have seen brand new Old Navy shirts in goodwill for $2.00-$3.00 that still had the tags on it from Old Navy, so how do they know that is not where it came from. I'm not saying that is the case, but just because something still has the tags on it doesn't mean that it actually came from that store. More and more retailers are taking after Target's policy of no receipt = no returns/exchange not even store credit.
heaven17 on 07/06/2008:
They require proof that the shirt was actually paid for. Why is that so unreasonable?
ThinkingForward on 07/19/2008:
Just because you have the item does not prove that the item was ever paid for. Also, having the tags on an item does not mean anything. This is a loss prevention issue. Usually, when you don't have a receipt, they will send you a store credit by mail which is entirely reasonable. As this was a gift anyway, why are you acting like you paid for this yourself. Righteous indignation is not warranted here. Perhaps if you came off with a better attitude, you'd find people are more willing to help you.
EducatedConsumer on 10/09/2008:
The tags are still on it!! What does that prove? Only, that you haven't taken the tags off yet. The shirt could be returned for store credit that's all, or you can keep the shirt and wear it a size to small.

Not sure why you would think this policy was unreasonable.
JaimeGW on 01/29/2009:
As I said, it was a GIFT. How can I control the fact that the gift GIVER did not give me a gift receipt? Old Navy whores out their sales and such so vehemently during holiday time as what great gifts they are, so it is to be expected that people are receiving their merchandise as GIFTS. Why punish the gift recipient just because the gift giver was careless with the receipt! And how is it unreasonable? For the same reason that MOST STORES, aside from Target, allow you to exchange the exact same item for something in the APPROPRIATE size. It's called customer consideration. You all keep mentioning cost and how do they know it was actually paid for - blah blah blah. If they were so concerned about cost and savings, then why do they THROW OUT their hangers instead or reusing them? Yeah, sure, they are REALLY concerned about cost. So yes, this is a completely UNREASONABLE policy.
DigitalCommando on 01/29/2009:
Jaime, returning a shirt to be exchanged has no profit motive for you or a thief. There is no monetary gain in an exchange transaction so there is no incentive for any wrongdoing here. Why would a thief shoplift a shirt that is too small and then interact with a store employeee to get the proper size? In my opinion, Old Navy failed to perform a basic service without any valid reason especially when you consider the original tag was still on it.
JaimeGW on 01/29/2009:
Thank you, Digital. It is nice to see a voice of reason. A thief would have just taken them up on their offer to send the gift card in the mail at the value of their lowest selling price on the item.
Anonymous on 12/21/2009:
Nobody is "punishing" anybody, haha. You got a gift. The gift didn't work. If anyone is punishing you, it's the gift giver for not including a gift receipt! You didn't lose anything. Just get the mail certificate and go buy the right-sized shirt. Or whatever you want to buy. If you were timely about it, you'll probably get the same price the gift giver paid for it, too. And no, most thieves do not jump at the chance to repeatedly give their name and address to the company they are stealing from to get the certificate mailed to them. You're wrong. And the tags mean nothing. Tags are still on shirts when you steal them.
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I am no longer shopping Old Navy
Posted by on
I would like to add my 3 cents on Old Navy's return policy. My family was adopted by a church this Christmas and two of the gifts were coats for my teen duaghters. The coats were not big enough and they had coats to begin with but what they need and wanted for Christmas was clothing. T'was the night before Christmas and I scrambled around to get to the nearest Old Navy store in town. I approached the sales cleck and proceeded with an exchange in hopes of getting two gifts cards that would be able to provide my girls with the clothing they need. The coats had the selling tags attached but there was no receipt. The sales cleck informed me of the new return policy for Old Navy, They needed my drivers license and scanned the coats for the amount. The amount along with my information would be sent in to their headquarters and in 10 to 14 days I would receive a gift card for the amount of the coats. Problem!!! T'was the night before Christmas and I just received these two coats from the church a few days earlier, the amount on the gift card would have been $27.56 for both coats combined, and each coat had a selling tag of $68.00, I inquired about the price difference and the young woman replied "Their on sale now." So the church spent $68.00 plus tax for each coat and we would get back $27.56 for a total on these two coats. "Wow" I am meeting our secret santas in January and will be taking the two coats to them and will explain the return policy of Old Navy and what I intended to do-Which was to take the balance owed for each coat, apply them to two Old Navy gift cards so my girls could get the clothing they need, I explained my intentions to the sales cleck, who smiled and said "I'm sorry, we have a policy". I'm sure the church will find two individuals who need the coats. I am no longer shopping Old Navy and will tell my story!
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tnchuck100 on 12/30/2006:
Are you sure the coats weren't donated by Old Navy? Return policies have gotten much stricter by all merchants. Without the receipt they don't have to do anything. It appears they were willing to allow you the current price even without the receipt. Did you try bringing your girls with you and try to do a merchandise exchange instead of credits?
Anonymous on 12/30/2006:
I believe that a gift horse is being stared at.
spiderman2 on 12/30/2006:
Since your girls already have coats and the return will be at the current sale price I would return the coats to church to give to children who do not have coats. I don't believe any store is going to return something at full price when it is currently on sale without a receipt. Someone tried to do something kind for you and you are turning it into something ugly. Maybe a more appreciative family can benefit next time.
Anonymous on 12/30/2006:
Bingo Spidee.
janfebapr on 12/30/2006:
tnchuck100,yes I am sure the coats were not donated by Old Navy. I was homeless 3yrs ago and participated in a program which I succeeded in getting on my feet,area churches sponsor families for the next three years for Christmas. My girls tried the coats on, when asked where the coats where located the associates helped by informing me the brands that I had were the largest size they carried. This is not an issue of ungratefullness by all means. Your avarage cost of a pair of jeans would run the amount they were offering me. I believe a drivers license and my personal information along with the price tag still attached to the coats would have sufficed a balance transferred over to gift cards used in their store. The parish used their funds to help me and my girls during the hoilday season, they clearly spent the amount of $68.00 per coat there was no clearence sticker on the tags. I got this off my chest! Looking for no sympathy here, just thought "wow" I am now aware and the coats will be returned to the parish and I will tell them of Old Navys return policy and hopefully the parish will remember to include the receipts for all gifts. I still think their policy is lousy and if people spend a certain amount of money for an item, then technically wouldn't they would want the same amount applied for an exchange or credit?
Slimjim on 12/30/2006:
I can almost guarantee chuck's right and those were donated coats to start with.
Anonymous on 12/30/2006:
Time for the New Army!
GRANNYLKM on 12/30/2006:
My family "adopted" 2 families for Christmas. When I bought clothes, or whatever, I ALWAYS got a gift receipt and gave it to the family so they would have no problems exchanging items.
Justusryan on 12/30/2006:
But we really don't know if $68 dollars was the amount spent do we? I mean I don't work at Old Navy, so I have no idea if they use clearance stickers or not. Prehaps they were a DAT special?
Justusryan on 12/30/2006:
Plus you were not really a customer of Old Navy, so for them to give you a store credit on the lowest selling price is pretty generous. Who knows when that style of coat was last in their stores?
*Brenda* on 12/30/2006:
I doubt that the Church would spend nearly $70.00 on coats. That is a lot of money for a coat to donate when you could buy cheaper coats and help more people. I got a winter coat there a few weeks ago for like $20 bucks. The list price was also something like $60.00. Old Navy does that with everything, they put a big price on the tag then have sales constantly. I would do like the others say and return the coats to the church for someone who CAN use them.
Anonymous on 12/30/2006:
I'm not sure I agree.
Anonymous on 12/30/2006:
Well just spend the money(from the coats which you did not purchase in the first place) somewhere else and get them coats.
tander on 12/30/2006:
I don't think the church would of spent that much on the coats either.
*Brenda* on 12/30/2006:
$70.00 is a lot per coat when you could buy $30.00 coats and help twice as many people! :)
CrazyRedHead on 12/31/2006:
I was in the same boat a couple of years ago. I got a brand new travel system stroller, as a gift from a local charity organization. I was in a raffle with about 75 other pregnant woman. I already had another stroller just like it and didn't need it. I ended up giving it to a single mother who just lost everything she owned to a house fire, this was in the first week of November.

I did try taking it back to WalMart, where they said that they got it, but couldn't get anything for it. I explained the situation to a manager and she wouldn't exchange it. I understood this and went home, although I needed the money too. That is when I learned of the mother and the fire.
Anonymous on 12/31/2006:
Also if you can afford to shop at Old Navy, why are you accepting charity from the church, do you really need it or are you just trying to get them for free. If you can afford to shop at Old Navy and will stop because of this you are taking coats from those that really need them. Now I can see why you amre making a big deal of this. Money is the most important thing in your life, even more important than your diginity and moral values. I think the church should see if you really need the charity or if you are just trying to get things for free.
Justusryan on 12/31/2006:
ghostbuster, I think you just said what we were ALL thinking. I myself wondered how the OP can come on the internet, when such services and PC's are not free. Unless of course at the library.
Anonymous on 12/31/2006:
janfebapr on 01/01/2007:
Wow-Folks, I am not hearing solutions here,just nasty remarks from people who don't me. This site was to be of helpful information,not personal attacks. I relayed the reasons of my return,it was with a purpose to inform that everyone has different circumstances. It is with great ignorance on some peoples levels to attack. I do shop, I work full time and pay taxes and also am colledge bound. Sometimes there is not enough to go around,so theres help. The issue was a return policy and how it didn't seem fair. If you all would look at the comments posted, there seems to be more negative remarks then helpful,more questioning on my integerity and honesty and if my daughters deserved a gift at all. I think this is a great example and a lesson, I will be taking the coats with my circumstances along with these comments to the parish when I met with them. Thanks all, you all proved to be useful and sometimes students need a PC. Burning the midnight oil, there are geniune people out that have fallen and are trying their hearts out to be the examples of what people can accomplish when they lose it all. Just remember people who live in glass houses should not throw stones.
Ponie on 01/01/2007:
You're the one who tossed the first rock at Old Navy.
DreyNikHaze on 01/01/2007:
Jane you have to understand retail stores all have return policies. Most of them don't let you return anything without a receipt. Gap Inc. is generous enough to let you return something to their store without a receipt for the current selling price. If you go to Old Navy.com and read their policies I'm sure you'd see what I'm talking about. I'm sure you knew before you even went in there that they were going to give you the current selling price, but you were "hoping" they would bend the rules for you as a lot of customers do these days. Just be thankful they were going to offer anything at all rather than turning you away like most would. My advice for next time, make sure that you have a receipt to avoid this in the future with ANY store.
*Brenda* on 01/01/2007:
The return policy seems 100% fair to me. Without a receipt they have no proof that anything was ever paid for. Blame the thieves for stricter return policies.
rhondam718732 on 01/02/2007:
I don't like the policy and think that having to wait 10-14 days for a refund is a waste of their time and the customers. However, it's their policy and I will still shop there knowing it's what I face if I lose my receipt. I do want to say that a lot of poeple were rude to you and that's too bad. It's not"out of line" to want to exchange/return items you don't need for items you do need without feeling like you should just donate them instead. I hope it works out for you.
MRM on 01/02/2007:
No receipt, no refund. Period.
Let Me Talk to Your Manager on 01/03/2007:
I am just reading this string and, seriously, there was no need to act like bullies. You can spare her and the rest of us your sermon on who does and does not deserve charity. Useless.
Justusryan on 01/03/2007:
"LMTTYM"...... who's being a bully? If anyone its you because you have posted four complaints about four different companies.
Anonymous on 01/04/2007:

Well perhaps if you did not keep buying stuff at Old Navy all the time and budgeted more you would not have to have charity. What's wrong with giving the coats back to the church for another child. You could have simply thanked them for the coat and said it did not fit perhaps another child can use it instead of trying to get back money from what you did not purchase in the first place. Also I am sure the church would have given you something in your daughter's size. Your complaint makes it look like you are just after money and not thinking of another child who the coat may fit.
lynmich on 01/08/2007:
I will speak on behalf of Old Navy and the return policy as I am an employee of Old Navy. I know your frustration with the new policy but, so everyone is aware, the new policy is to cut down on shoplifting in our stores. As much as an inconvenience it seems to you, it is a HUGE step in the process of "catching" thieves who do steal from the store. If I could share the dollar amount that Gap, Inc. loses each year with you I would but I can't. And as far as the winter coats go... pretty much the entire outerwear section of the stores was discounted to 50% the whole month of December to bring in sales for Christmas. So the chances that full price was paid on those coats was small. Plus, the only coats that do cost $68 are the women's and men's coats. The most a child's coat cost was $48 at full price. So while many are frustrated and can't understand the new policy please remember that there are people out there who steal from stores and, in turn, drive the prices of merchandies up for the rest of you!

Thanks and hope it made sense!
Anonymous on 01/08/2007:
In my opinion since you did not pay for the coats yourself it was not up to you to get the money back for the coats. You are lucky you got anything back after you told them the situation. Also I saw you replied to the feedback that we gave you. You seem to think that we were rude to you, All people are doing is telling you the reason for the return policy, if you think that they are giving you nasty remarks just because you are not seeing replies that you hoped for does not make the replies nasty. I bet the you found the sales clerk "nasty" because you did not get what you wanted.

Also perhaps the coats were donated from old Navy themselves or perhaps the church got a discount on them because it was for charity, you do no know how much was paid for the coats unles you asked which would be pretty rude of you. Mayb the church got them while they were on sale.
Anonymous on 05/28/2007:
People, maybe JanFebApr is well either well off, and wants to cheat the church charity, to get free stuff for her children. Or maybe the coats did fit her children and she returned them for money. She probably does not care about her children freezing as long as she gets money in her pocket, for all we know those coats could have fitted her fitted her children and she is returning them for profit. Or it could be a combination of both, she does not need charity, lies and says she does, gets the coats for her children, they fit, lies and says they don't and returns them leaving her poor children freezing.
Dodes on 10/11/2007:
Once again, unbelievable, I guess we can thank Dawn Robertson, for these customer friendly policies, remember the public remembers. Your poor girls, nothing like Christmas spirt.
Big-G on 01/02/2008:
Give me a break people. Just because someone was given the gift verses buying it doesn't mean the gripe is not legit.

I agree-Old Navy's return policy is stupid. What's the benefit of making someone wait on a gift certifcate? Give in-store credit and be done with it. Gees most people would use the credit and then some. Their losing sales and giving poor customer service.
CRUISESHIP1 on 02/02/2008:
the reason why Old Navy and gap and Banana Republic do merch credits and take your information. we have a thing called repeat returners people who either 1. steal merch and return it. or 2. people who just continue to return things. so they collect this information and they see if there are any other hits or information about you on the account after so many returns without a receipt they will block you out of the system and you will not be allowed to make returns. target does this as well. this is all in thanks to shoplifters that we see each day in the stores.
Anonymous on 12/21/2009:
1. It's extremely standard with most charities to include a gift receipt. The fact that they didn't is not Old Navy's fault.
2. ON is not losing a customer if you were donated an item.
3. The chances anyone spent full price on any coat from ON are extremely slim, as they are constantly on sale.
4. Children's coats are $48 at most at Old Navy.
5. No one is casting stones (except you). We are just pointing out the err of your logic and complaint.
6. The return policy is in place for a reason; that reason being theft. People constantly come up to the counters with items from our store, directly from the floor, with tags on, trying to get cash/gift cards for them. One of the most common forms of theft.
7. I work at Old Navy and I assure you, I am as poor as you if not more so. My cost of living (which is anything but extravagant) is much higher than my barely-legal wage. I'm sure a lot of us are in the same boat. The pity card will get you nowhere. No one likes whiny customers.
PepperElf on 12/21/2009:
... I was going to reply to this
but then I realized this is from last year.


Anonymous on 12/21/2009:
Haha, oops. PepperElf, you bring an extremely valid point to the table. I'm just on a roll... = )
Alsonotshoppingatoldnavy on 05/08/2013:
Hi I am also not shopping at Old Navy because my 16 year old daughter had found $200 dollars on the floor and she picked it up walked out then turned around and brought it to the cashiers and they were telling her to walk out take it that she would never see it again, but she went ahead and left it. She called me to tell me what happened so proud of herself. I then ask if they took her name address and phone number because if no one claims what you find in the store it goes to you, she said no and I proceeded to tell her to go back and give them her information. They tell her that if no one claims the money it goes to cooperate WHICH IS WRONG! Then he proceeded to tell her that she can't do anything about it so leave the store. How many 16 year olds do you know that will turn in $200 dollars? Definitely not going there anymore very bad policies and rude people working there!!
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Online Purchase
Posted by on
Rating: 1/51
NEW YORK -- I ordered flip flops online at 1AM Monday. Paid $7 shipping for a $10 order so I would have them by Saturday since I leave for vacation on Sunday. I just checked the tracking on the package. Won't be delivered until Monday. I will be gone!
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andbran on 08/16/2014:
you should have gone to a Family Dollar or Dollar General and them way cheaper
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Shirt Dyes My Skin Blue and Ruins My Clothes
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Rating: 2/51
PITTSBURGH, PENNSYLVANIA -- I recently purchased a blue mermaid shirt from Old Navy and now my whole torso is blue with the exception of a bra out line from the bra (which was white and is now ruined and won't wash clean) that I was wearing.
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I Placed My Order on the 8th. Didn't Ship Until the 16th
Posted by on
Rating: 2/51
ONLINE STORE, NEW JERSEY -- If you place an order online make sure you are NOT in a hurry. I placed an order on the 8th. I just today got an E-Mail stating they just shipped it out today. It said it "should" arrive by the 24th. I do all my shopping online. Nobody else was this slow. I have everything I ordered from others. Even stores that I ordered as late as four days ago, their item came today!!
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Great Customer Service
Posted by on
Rating: 5/51
I placed an order with Old Navy about a week ago, and when it came in the mail, one of the shirts was missing! I called immediately and got to speak to someone within 5 minutes. She was incredibly apologetic and nice, asked which item and she re-shipped it. She also gave me a 15% discount for the future. This customer service is really great - and I would definitely order online with them again!
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Jeans Sizes
Posted by on
Rating: 1/51
BELLEVUE, WASHINGTON -- Size not available in jeans, needs petite or short in black, not 1 petite or short in store
told to shop on line. If I have to pay shipping charges the sale prices are moot.
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clutzycook on 02/16/2013:
You could always buy an average sized pair and take them to a tailor for alteration. It's fairly inexpensive by comparison.
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Difficult Return
Posted by on
VESTAL, NEW YORK -- Old Navy's has absolutely no concern for customer satisfaction. They purposely make returns so difficult you would rather no do the return than return the item. In this case I received a Christmas gift wrong size. They made the return such an ordeal, I left the item at the store without completing the return. Clerks with no people skills, managers with no concern for customer service.
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JayByJay on 12/29/2011:
What exactly is "such an ordeal"?
The devil is in the details...
Anonymous on 12/29/2011:
Some details are missing here. Was a gift receipt included with the gift? Some places are strict about returns made without the receipt.
At Your Service on 12/30/2011:
Careful. Stating that a poster should give more details can get you deleted :-)

So with that said, where the heck are the details?

Hopefully the gift was given with a gift receipt. This is the first thing I can think of in a bad return situation. I would never think a store would refund without a receipt, so maybe the poster was frustrated with being offered an exchange or credit. Worse yet, maybe the item was clearanced and being offered on a 2/$5 table. It can be kind of offensive to be told the item you were given was only worth $2.50 in exchange credit. There's hundreds of possibilities and without any details, it's anyone's best guess.
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4th of July Ad
Posted by on
Get rid of your ad team. It is my country not a joke or a store. To men and women who serve or who ever did the 4th and my country still mean more than a sale.

Ken Keller
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raven2010 on 06/29/2011:
I'm confused. Is the OP asking that no stores have 4th of July sales??

Or is it the flag depiction on the cloths? It is my understanding as long as the item odes not look as though it were sewn from an actual flag it is acceptable....
trmn8r on 06/29/2011:
Your guess is better than mine, Raven. I'd go with choice B, which I was unaware of.
Ben There on 06/29/2011:
I think the OP is referring to ad using "My Country, 'Tis of Thee"

Anna Molly on 06/29/2011:
Thanks, Ben. I've never seen that.
trmn8r on 06/29/2011:
Thanks. Now I understand better, but I don't understand.
jktshff1 on 06/30/2011:
Please explain the problem. Especially after watching the video after the one posted about Old Navy and their contribution to our troops.
kind of makes ya wonder...what are others doing.
Good job Old Navy..thanks
Ben There on 06/30/2011:
Fun Fact: While the lyrics to MCToT are all American, the melody is actually Britain's "God Save the Queen". This is why it was replaced by the Star Spangled Banner as our national anthem...

Samuel Francis Smith didn't realize the tune he was placing his lyrics too had already been used by Britain for many years, and is still used today by the UK, Australia, Canada, New Zealand, etc...
lovemyson on 06/30/2011:
I am totally confused I watched the commercial and I don't see anything wrong..Wish when people make a complaint or even a complement they would actually give details..
saj80 on 06/30/2011:
I am often so thankful for my DVR, as I haven't watched a commercial in quite a while.
cspringer on 10/18/2011:
I don't see a problem with putting the American flag on a shirt as a problem. It's called representing your country, oh and by the way. Old Navy has a military discount, so I'm pretty sure they respect troops.
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