I would like to add my 3 cents on Old Navy's return policy. My family was adopted by a church this Christmas and two of the gifts were coats for my teen daughters. The coats were not big enough and they had coats to begin with but what they need and wanted for Christmas was clothing. T'was the night before Christmas and I scrambled around to get to the nearest Old Navy store in town. I approached the sales clerk and proceeded with an exchange in hopes of getting two gifts cards that would be able to provide my girls with the clothing they need. The coats had the selling tags attached but there was no receipt.
The sales clerk informed me of the new return policy for Old Navy, They needed my drivers license and scanned the coats for the amount. The amount along with my information would be sent in to their headquarters and in 10 to 14 days I would receive a gift card for the amount of the coats. Problem!!! T'was the night before Christmas and I just received these two coats from the church a few days earlier, the amount on the gift card would have been $27.56 for both coats combined, and each coat had a selling tag of $68.00, I inquired about the price difference and the young woman replied "Their on sale now."
So the church spent $68.00 plus tax for each coat and we would get back $27.56 for a total on these two coats. "Wow". I am meeting our secret santas in January and will be taking the two coats to them and will explain the return policy of Old Navy and what I intended to do - Which was to take the balance owed for each coat, apply them to two Old Navy gift cards so my girls could get the clothing they need. I explained my intentions to the sales clerk, who smiled and said "I'm sorry, we have a policy". I'm sure the church will find two individuals who need the coats. I am no longer shopping Old Navy and will tell my story!
ONLINE STORE, NEW JERSEY -- If you place an order online make sure you are NOT in a hurry. I placed an order on the 8th. I just today got an E-Mail stating they just shipped it out today. It said it "should" arrive by the 24th. I do all my shopping online. Nobody else was this slow. I have everything I ordered from others. Even stores that I ordered as late as four days ago, their item came today!!
I placed an order with Old Navy about a week ago, and when it came in the mail, one of the shirts was missing! I called immediately and got to speak to someone within 5 minutes. She was incredibly apologetic and nice, asked which item and she re-shipped it. She also gave me a 15% discount for the future. This customer service is really great - and I would definitely order online with them again!
Back in May, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy Visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since. Fast-forward to tonight, I get a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing." So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it. Do I have any recourse? Is Old Navy willing to recognize that these practices may not be the most upfront and honest? I seriously had no idea that any charges were being put on the card and never actually laid hands on the physical card nor was I aware any such charge even existed.
Old Navy and all its partner stores will be losing business as a result of these types of bait-and-switch tactics, I'm sure.
QUEENS, NEW YORK -- From what I've seen of the Old Navy in my area, the service is really good. When employees are there, they make themselves available to the customer and do all they can to provide them with the right service, and at the same time, said employee is working laboriously to clean up or working on a task beneficial to the customer experience. What troubles me is that once the employee walks away from the customer that had just been assisted, this same customer turns around and makes a mess. And almost immediately this customer complains to the manager that the store is a mess and that no one helped them. And some of them are selected for a special discounted survey meant solely for the customer to state their honest opinions on the service they received. But it isn't used for that. It's used to make unfounded complaints and to make the store, the managers, and the employees look incompetent, rude, reckless and lazy. Such false information has the potential to lower the morale store wide, and the employees begin to display nothing more than disdain. Unfortunately, this behavior forces these employees to lash out at the customer, and not perform up to the fullest of their potentials.
In short, is it that the customer expects to gain from this?
Every time Old Navy has a jean sale they post that the sale is for all kids and all adult jeans in all of their TV adds and all of their print advertisements. Then you go online to order since they do not carry plus clothing in their store and the adds that all said all adult jeans now is stating that it does not include plus sized clothing but in every TV and print add this is stated nowhere. This is a bunch of crap. Apparently Old Navy does not understand the Meaning of the word ALL. Guess what ALL Means Everything
DESTIN, FLORIDA -- On December 5, 2009 I had receipts for my two returns fo 2 childrens velour hoodies that I had bought for my great grandaughter. I was passed onto four different people for a simple return and the last too being managers. I was assaulted by the last manager and she held my clothing above her head which she grabbed out of my hand but I did try to hold on to but couldn't because I am handicapped. I told her I was going to report this. This happened on a Saturday. My daughter and I both called corporate but they were of no help just the runaround. I should have reported her to the police because the manager had called the police and filed a false police report and of course her 2 co workers agreed with her. I was totally shocked when I read the police report for it was all a lie. I thought their surveillance cameras would prove my innocence but the head store manager says they don't have any surveillance cameras at their registers or doors which I find hard to believe. Also this head manager said in a statement the customer is not always right. I need witnesses if you where there and heard the manager Shout out and belittle me I would appreciate you getting in touch with me or if you had worked their and know if they have cameras. I guess this is their new return policy also I told them I wanted to return my clothes at another store but they kept me against my will.
Also please let me know if anything like this has happened to you or if you worked there and was mistreated by management and if you saw this happen to any other store customers.