I recently purchased a blue mermaid shirt from Old Navy and now my whole torso is blue with the exception of a bra out line from the bra (which was white and is now ruined and won't wash clean) that I was wearing. Add reply
If you place an order online make sure you are NOT in a hurry. I placed an order on the 8th. I just today got an E-Mail stating they just shipped it out today. It said it "should" arrive by the 24th. I do all my shopping online. Nobody else was this slow. I have everything I ordered from others. Even stores that I ordered as late as four days ago, their item came today!! Add reply
BOSTON, MASSACHUSETTS -- On the morning of December 2nd I placed an online order with old navy; since these were gifts I made sure that everything was in stock. At the same time I ordered from other sites, one being in the uk. On the afternoon of December 11th my package from the uk arrived and made me think "hey where is my old navy stuff???" I check my order status and it's not even shipped yet. .. .It's still being processed! Since Dec 2nd. .. Really???? So I call old navy and the not so helpful CSR tells me the same thing . .. My order is "being processed". .. Really????? When will it ship "soon" really?? Old navy has had my hard earned money since Dec 2nd. .. And my order hasn't even hit the road yet? I say I want to cancel the order and I'm told that I can't because it's already in the "processing stage" really!???? I request a supervisor but "none are available" then to get me off the phone I'm told someone will call me back --- still waiting. Warning: if you feel the need to purchase anything from old navy . .. Never ever purchase online. Worst customer service - worst shipping/process 7 full business days and the order still isn't shipped! Why is this acceptable??? Oh wait. .. It's not!Add reply
ONLINE, FLORIDA -- I ordered 2 pairs of twill shorts from Old Navy. When I received them, I removed the tags (including the sewn on tag in the back which is VERY itchy) and put them in the washer. When I took them out of the washer, both pairs were fraying along the pocket and belt loop seams. I called their customer service dept. and was given instructions to return as a defective product, and reordered the same 2 pairs of shorts.
1 Replies - Latest reply on 11/19/2013Add reply
After mailing the original pairs back, I rec'd email confirmation that they had gotten the package, and a 2nd email saying that only unworn or unwashed items were eligible for return, but AS A COURTESY they had decided to process my refund. Their return policy clearly states, only unworn, unwashed, OR DEFECTIVE items are eligible. I did not need a condescending email telling me they are doing me a favor! Their own customer service dept. told me the items were clearly defective!
Poor service Old Navy, I always thought better of you!
I placed an order with Old Navy about a week ago, and when it came in the mail, one of the shirts was missing! I called immediately and got to speak to someone within 5 minutes. She was incredibly apologetic and nice, asked which item and she re-shipped it. She also gave me a 15% discount for the future. This customer service is really great - and I would definitely order online with them again!Add reply
Size not available in jeans, needs petite or short in black, not 1 petite or short in store
1 Replies - Latest reply on 02/16/2013Add reply
told to shop on line. If I have to pay shipping charges the sale prices are moot.
Customers, this is for you
CALIFORNIA -- Hello everybody, so I currently work for Old Navy and have for a little over 4 years. While I do agree with some of the complaints that you all have, you also have to remember that the sales associates ... read full review
CARSON, CALIFORNIA -- My father purchased an Old Navy cardigan from Salvation Army near Palos Verdes today. It is new because it still had the original tag on it including Salvation Army's own price tag. At the register, ... read full review2 Replies - Latest reply on 02/16/2013
Old Navy's has absolutely no concern for customer satisfaction. They purposely make returns so difficult you would rather no do the return than return the item. In this case I received a Christmas gift wrong size. They made the return such an ordeal, I left the item at the store without completing the return. Clerks with no people skills, managers with no concern for customer service. 3 Replies - Latest reply on 12/30/2011Add reply
All the Customer's Fault
QUEENS, NEW YORK -- From what I've seen of the Old Navy in my area, the service is really good. When employees are there, they make them selves available to the customer and do all they can to provide them with the right ... read full review5 Replies - Latest reply on 10/18/2011
Everytime Old Navy has a jean sale they post that the sale is for all kids and all adult jeans in all of their TV adds and all of their print advertisements. Then you go online to order since they do ... read full review6 Replies - Latest reply on 10/18/2011
After reviewing the complaints over the past two years, I have several things to note--not only about Old Navy--but retail, in general.
While, in certain instances, there can be terrible customer ... read full review4 Replies - Latest reply on 09/02/2010
Old Navy Employee Perspective
This is just to inform you on some of the issue you all are having at Old Navy.
employees on the sales floor: if it is not Christmas season or back to school season, you are not going to find many ... read full review13 Replies - Latest reply on 06/16/2011
CALIFORNIA -- I work for Old Navy; I have for the last two years. I've read a lot of complaints about ON, and I've gotta say, a lot of consumers sound like they never worked a day in their life.
Don't get me wrong, ... read full review2 Replies - Latest reply on 06/22/2010