Liars and Scam Artists! DO NOT USE THIS COMPANY!!!
SAN RAMON, CALIFORNIA -- Between the date I closed on my house, and the date I actually moved in, a week later, my controller board for the touch screen on my range top failed. I filed a claim with Old Republic. After the technician came out, they denied my claim, telling me that the technician filed a report saying this could not have failed during the time I had the warranty, it had to have been pre-existing. I spoke to the technician. He told me he absolutely did not tell them that, not to mention the fact that it would be impossible for him to be able to tell exactly when a computer board failed. So Old Republic FLAT OUT LIED TO ME in order to get out of paying on a claim. I'm sure the reason my claim was denied was that a new controller board will cost about $750 and they don't want to pay it.
The bottom line is this appliance worked on the day I purchased my house, which is the date the contract began. I moved in a week later. At that time the appliance didn't work anymore. They need to honor their contract! When I called back to point this out, then they said, well "you couldn't have used it very much between 12/19 and 12/26, and we only cover normal wear and tear, so you didn't use it enough to be considered wear and tear, therefore we are denying the claim".
First, they claim the technician said something that he couldn't have. Then they say they are denying my claim because I didn't use it enough to be considered wear and tear. They obviously will do and say anything to avoid paying out on a claim.
What a waste of time and money this home warranty company is. There are many other home warranty companies out there. Do NOT give these liars your hard earned money or think that they are going to protect you in any way!!! SCAM ARTISTS AND LIARS!!!
I went with this company at the recommendation of my real estate agent. I don't know why any agent would recommend this company to anyone. Don't listen to your agent, find another home warranty company.