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Old Navy

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91 Reviews & Complaints

Company Contact Info
Contact Info: 1 Harrison St | San Francisco, CA 94105 | 415-427-2000 | www.oldnavy.com

Top Customer Complaints & Reviews:

Hi everyone! I just happened upon this site randomly and saw so many people criticizing Old Navy and their associates, and I am a little shocked.
I bought a metal water bottle from Old Navy and was surprised that after washing the bottle, the bottle continued to taint the taste of the water inside (tasted like metal, or chemicals).
I had purchased a pair of shorts and a T-shirt at OLD NAVY for my son for his birthday. I have the Old Navy credit card and had a $20.


Latest Reviews:

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Jeans Sizes - Jeans on Sale Feb 15, 2013 -- Complaint Posted by Jeanrothman on 02/15/2013

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Customers, this is for you
CALIFORNIA -- Hello everybody, so I currently work for Old Navy and have for a little over 4 years. While I do agree with some of the complaints ...
-- Informative Posted by Andie24 on 11/17/2012

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Customer Service
CARSON, CALIFORNIA -- My father purchased an Old Navy cardigan from Salvation Army near Palos Verdes today. It is new because it still had the original ...
-- Complaint Posted by Marijovan on 02/22/2012

Difficult Return -- Complaint Posted by Jtooley31 on 12/29/2011

Misleading Bait and Switch Tactics with regard to their credit card promotions - Old Navy Visa Card
Back in May, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off ...
-- Complaint Posted by Glinedesign95 on 09/19/2011

4th of July Ad -- Complaint Posted by Ken42663 on 06/29/2011

Employee thoughts
WISCONSIN -- I am an employee of an Old Navy in Wisconsin. Let me start off by saying, some of your complaints are ridiculous. - do not ...
-- Informative Posted by Kaco on 02/20/2011

All the Customer's Fault
QUEENS, NEW YORK -- From what I've seen of the Old Navy in my area, the service is really good. When employees are there, they make them selves available ...
-- Informative Posted by Slin on 12/15/2010

False Advertisement - Jeans Sale
Everytime Old Navy has a jean sale they post that the sale is for all kids and all adult jeans in all of their TV adds and all ...
-- Complaint Posted by Tiredofoldnavy on 11/26/2010

Employee opinion
A few months ago I stepped down from my position at a store because not only could I no longer perform my duties of that position, ...
-- Informative Posted by 9yearsGone on 10/04/2010

Important Information
After reviewing the complaints over the past two years, I have several things to note--not only about Old Navy--but retail, in ...
-- Informative Posted by ThreeCents23 on 09/01/2010

Old Navy Employee Perspective - employee point of view
This is just to inform you on some of the issue you all are having at Old Navy. employees on the sales floor: if it is ...
-- Informative Posted by Retailemployee105 on 07/14/2010

Old Navy Returns - Return of Swim Trunks -- Complaint Posted by OldNavyScrewedMe on 06/22/2010

Employees Perspective..
CALIFORNIA -- I work for Old Navy; I have for the last two years. I've read a lot of complaints about ON, and I've gotta say, a lot of consumers ...
-- Informative Posted by Truepenny on 06/22/2010

Old Navy does not care about the handicapped
WILMINGTON, DELAWARE -- Here is a copy of an email that I sent to them without as much as a response To whom it may concern, Yesterday my wife ...
-- Complaint Posted by Br287 on 06/09/2010

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