Bad experience with employees
STILLWATER, OKLAHOMA -- My very first time shopping in a old Navy store, and my last!I live 30 miles away from this store and as a treat I took my daughter who just turned 13 to buy a couple of outfits for school, I am a single ... read full review13 Replies - Latest reply on 12/20/2009
Get rid of your ad team. It is my country not a joke or a store. To men and women who serve or who ever did the 4th and my country still mean more than a sale.
10 Replies - Latest reply on 10/18/2011Add reply
DESTIN, FLORIDA -- On December 5, 2009 I had receipts for my two returns fo 2 childrens velour hoodies that I had bought for my great grandaughter. I was passed onto four different people for a simple return and the last ... read full review40 Replies - Latest reply on 10/18/2011
Clothing Good Quality
HOBART, INDIANA -- Old Navy had a great back to school sale, so I purchased my kids clothing from there. My son 14 & daughter 10. I must say I will NEVER shop again. Its not that I had a bad experience there...in fact the ... read full review7 Replies - Latest reply on 01/15/2010
Plus Size Blues
I was really bummed when Old Navy took their Plus Size Women's line exclusively online. While I did pay shipping to receive my clothing, I could return them to the store for free. Then they made it ... read full review15 Replies - Latest reply on 12/21/2009
NEW JERSEY -- Today I went into Old Navy and my Old Navy card was declined. I have never missed or been late on a payment. I have always paid more then the required minimum payment. I have never even come close to maxing out my card. What happened? I found out...they randomly lowered my credit card limit! When I called customer service they said Sorry can't help you. They didn't care and they were rude. I closed my account and will no longer shop there.
4 Replies - Latest reply on 12/21/2009Add reply
Why punish the consumer when they are the ones in credit jeopardy. You would think they would want to retain customers not lose them.
Shipping rip off
FISHERS, INDIANA -- I placed an on-line order in February 2008 and received confirmation that the order was fulfilled and that all items were in stock. Then, a few days later I got an e-mail that they were only able to ... read full review4 Replies - Latest reply on 07/06/2008
School Uniform Quality
TUCSON, ARIZONA -- I bought school uniforms for my son in Aug 2007. The items purchased were: Khacki pants/navy shorts and polos. As of mid-October 2007, both pairs of pants are stained and torn, the navy colored shorts ... read full review14 Replies - Latest reply on 10/19/2011
Size not available in jeans, needs petite or short in black, not 1 petite or short in store
1 Replies - Latest reply on 02/16/2013Add reply
told to shop on line. If I have to pay shipping charges the sale prices are moot.
CARSON, CALIFORNIA -- My father purchased an Old Navy cardigan from Salvation Army near Palos Verdes today. It is new because it still had the original tag on it including Salvation Army's own price tag. At the register, ... read full review2 Replies - Latest reply on 02/16/2013
Everytime Old Navy has a jean sale they post that the sale is for all kids and all adult jeans in all of their TV adds and all of their print advertisements. Then you go online to order since they do ... read full review6 Replies - Latest reply on 10/18/2011
After reviewing the complaints over the past two years, I have several things to note--not only about Old Navy--but retail, in general.
While, in certain instances, there can be terrible customer ... read full review4 Replies - Latest reply on 09/02/2010
Old Navy Employee Perspective
This is just to inform you on some of the issue you all are having at Old Navy.
employees on the sales floor: if it is not Christmas season or back to school season, you are not going to find many ... read full review13 Replies - Latest reply on 06/16/2011
I keep seeing a lot of people complaining about the employees at the store. It's not always the employees fault. Here's the training process for working at Old Navy. You watch a couple videos about the ... read full review5 Replies - Latest reply on 03/01/2010
Clueless and Rude Employees
EDWARDSVILLE, ILLINOIS -- My sisters and I went to Old Navy this past weekend to take advantage of coupons we received for a charitable cause. We found lots of nice things, including slipper boots, but we needed a size up. I ... read full review6 Replies - Latest reply on 03/01/2010
What Happened to Old Navy?
I'm not much of a mall shopper but back some years ago I would stop by Old Navy and check out some of their clothes. In general they were a bit too young for me, but I liked that they were reasonably ... read full review1 Replies - Latest reply on 12/20/2009