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Horrible Experience
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Rating: 1/51

WESTBROOK, CONNECTICUT -- I ordered the Yambao Deux Dark Khaki hat on Amazon. They sent me a grey hat, so I sent it in with a note saying I would like an exchange for the Dark Khaki hat with a picture so they couldn't mess up right? Well they didn't send me a hat back for 2 weeks. So I called and asked them what's up with it. They said, "We received your hat but a exchange was not sent out." I'm like why wouldn't they send it out, so I asked the lady (she was a nice lady) to send me the right hat, the Dark Khaki one I wanted.

Well today they sent me the same exact hat as before, so I try calling and their hours are something like 8-5 p.m. I guess, it's different wherever you look. I called them at 4:30. They said they weren't open. WHAT THE HECK???HORRIBLE EXPERIENCE. IDK what to do if they keep sending me the wrong hat.

Poor Customer Service / Poor Policies
By -

WESTBROOK, CONNECTICUT -- Their customer service is terrible, which makes it completely impossible to get issues resolved. The supervisor I have spoken with there (Jessie) was very unprofessional. When calling in about an issue with a product, not only was she very condescending but also hung up on me -- for no reason -- other than me saying something she did not want to hear. The owner also does not return phone calls.

Also, the sizes on their site are completely incorrect. I ordered an XL shirt that arrived and would barely fit my 7 year old niece. Then, they want to give you a blurb about how their shirts say the come snug. Even snug, that shirt was not an XL. Then, to top it off, they want you to pay to return the product to them, despite the fact that the shirt is way too small and it's their fault for not representing it correctly. Save your money on these folks...they are terrible!

Company Response 10/12/2010: has a zero tolerance policy regarding the use of profanity when speaking with our customer service representatives. The customer will be asked once not to use profanity when speaking to our staff. Should the customer continue to swear at the representative, he or she is authorized to end the call rather than continue to be verbally abused.

Our ladies shirts are cut to fit juniors, which is clearly stated on our website. We are always happy to refund a customer for return shipping when we have made an error. If the size is true to what is stated on our site, we do not consider that an error.Furthermore, we pay for the shipping when sending out all exchange orders.

Customer service is extremely important to us. We are well aware of the fact that we would not exist without our customers. We get emails and handwritten notes from happy customers on a daily basis.

If this poster had respected our no-profanity policy when she was asked to do so, perhaps the problem could have been resolved more efficiently

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1.0 out of 5, based on 1 ratings and
2 reviews & complaints.
Contact Information:
90 Knothe Road
Westbrook, CT 06498-0940
800-892-3323 (ph)
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