Oldglory.com

1 reviews & complaints.

Poor Customer Service / Poor Policies
Posted by on
WESTBROOK, CONNECTICUT -- Their customer service is terrible, which makes it completely impossible to get issues resolved. The supervisor I have spoken with there (Jessie) was very unprofessional. When calling in about an issue with a product, not only was she very condescending but also hung up on me -- for no reason -- other than me saying something she did not wan to hear. The owner also does not return phone calls.

Also, the sizes on their site are completely incorrect. I ordered an XL shirt that arrived and would barely fit my 7 year old niece. Then, they want to give you a blurb about how their shirts say the come snug. Even snug, that shirt was not an XL. Then, to top it off, they want you to pay to return the product to them, despite the fact that the shirt is way too small and it's their fault for not representing it correctly.

Save your money on these folks...they are terrible!
Company Response 10/12/2010:
OldGlory.com has a zero tolerance policy regarding the use of profanity when speaking with our customer service representatives. The customer will be asked once not to use profanity when speaking to our staff. Should the customer continue to swear at the representative, he or she is authorized to end the call rather than continue to be verbally abused.

Our ladies shirts are cut to fit juniors, which is clearly stated on our website. We are always happy to refund a customer for return shipping when we have made an error. If the size is true to what is stated on our site, we do not consider that an error.Furthermore, we pay for the shipping when sending out all exchange orders.

Customer service is extremely important to us. We are well aware of the fact that we would not exist without our customers. We get emails and handwritten notes from happy customers on a daily basis.

If this poster had respected our no-profanity policy when she was asked to do so, perhaps the problem could have been resolved more efficiently
     
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User Replies:
Eloise on 07/10/2009:
"Even snug, that shirt was not an XL. Then, to top it off, they want you to pay to return the product to them, despite the fact that the shirt is way too small and it's their fault for not representing it correctly"

They did describe their t-shirts as snug, and thus did represent their product accuratelly. Also, most companies require the consumer to pay the postage on returns. I'm sure the website tells you this too.
madconsumer on 07/10/2009:
this is the hard part of ordering clothing online. even worse they are giving you a hard time returing the item.

very helpful.
BokiBean on 07/10/2009:
According to their website, an XL should be :

XLarge 48 width x 31 length

Take the measurements of the shirt, if it doesn't add up..they're in the wrong.
econnors on 07/20/2009:
To Eloise --

An XL that doesn't fit a small child is obviously a misrepresentation. Seriously the shirt was that small. To top it off, the customer service was very rude. OldGlory.com is a horrible store to deal with. If you want to buy something from their store, I would advise you do a quick search to see if you can find it somewhere else. I assure you, if you order from OldGlory.com, you will be terribly disappointed.
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