Poor Customer Service / Poor Policies
WESTBROOK, CONNECTICUT -- Their customer service is terrible, which makes it completely impossible to get issues resolved. The supervisor I have spoken with there (Jessie) was very unprofessional. When calling in about an issue with a product, not only was she very condescending but also hung up on me -- for no reason -- other than me saying something she did not wan to hear. The owner also does not return phone calls.
Also, the sizes on their site are completely incorrect. I ordered an XL shirt that arrived and would barely fit my 7 year old niece. Then, they want to give you a blurb about how their shirts say the come snug. Even snug, that shirt was not an XL. Then, to top it off, they want you to pay to return the product to them, despite the fact that the shirt is way too small and it's their fault for not representing it correctly.
Save your money on these folks...they are terrible!