Olive Garden - Page 3

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1.5 out of 5, based on 24 ratings and
80 reviews & complaints.

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Best Manager Ever
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Rating: 5/51

WOODBURY, MINNESOTA -- My dad and niece were here from Colorado visiting. I took them to the Olive Garden to eat because we all love the food. We had a waitress that was slow. We waited 25 minutes at our table and still had no salad. I got the manager and explained the situation. The manager not only corrected the problem, she served our entire meal to us. When we were finished with our meal, I asked for our bill. I was still going to pay for our meal no matter if we started out on the wrong foot.

The manager insisted that our meal was on the house, and we owed nothing. I told her no, that I wanted to pay because the food was excellent and her service as a manager {for only 3 months} was outstanding. She still insisted that our meal was at no charge. I wish every restaurant had managers like her. From our family to the people of Olive Garden, thank you. We would appreciate it if you would recognize her. Her name is ** from store # 1672 in Woodbury Minnesota. Thank you.

     
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Nosy, Nervy Server
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Rating: 2/51

TAMPA, FLORIDA -- On the 13th, I dined at the Olive Garden restaurant on Busch Blvd, Tampa, FL. For many years, I have dined at Olive Garden restaurants and have received excellent food and service. However, the 13th was quite another story. Our server introduced himself and then made several comments as to his guess of how we spent our time that day. He was both nervy and extremely rude.

You should tell your servers that if they are lonely, they should commiserate with the staff or their friends after they leave work. I do not appreciate wait staff who are trying to pin down exactly what my day was like. As far as I am concerned, this is over-the-top rudeness. It will be a long time before I return to this location, which is on the return route from my doctor's office. I may, in time, consider another Olive Garden location. Your staff needs training badly.

     
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Olive Garden Is Not What It Used to Be
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Rating: 1/51

EASTON, MARYLAND -- Today my husband and I had dinner at Olive Garden in Easton MD. This a brand new location and we were happy to try it. We have frequented Olive Garden restaurants for many years and always enjoyed salad, soup and entrees.
Today I ordered the Parmesan crusted Tilapia it was the equivalent to a child's portion. In a way it was a blessing because the fish was tasteless and not fully cooked. They served the fish with a handful of pasta and vegetables, that too was tasteless.

Olive Garden is losing it's reputation of being a family restaurant. Someone really hungry will have to order a double portion to be satisfied. My husband's chicken Parmesan the portion also drastically shrunk in size.

     
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The Portions Are Much Smaller
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Rating: 1/51

I'm not a fan of chain restaurants because of the lack of consistency. You could have a great meal one time then the next time it's horrible. Olive Garden is not a great Italian restaurant but the food is usually decent and the prices are reasonable. They give you soup and salad which saves on ordering an appetizer.

The soup was served luke warm and the salad was mostly lettuce & onions. They really failed here. My wife ordered chicken & pasta for $11.95. It consisted of 3 small chicken breast slices and pasta with sauce. This looked more like an appetizer than dinner. I order the stuffed chicken breast with three cheeses for $15.95. OMG the portion was so small it would be gone in 5 bites. I immediately sent it back and had it removed from the check. It seems that Olive Garden in their attempt to keep menu prices low has really down sized the portions. They no longer give you your money's worth but charge more for less food. They lost a customer, I will not return.

     
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Complaint
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Rating: 1/51

NORFOLK, VIRGINIA -- I visited the Olive Garden restaurant in Norfolk, Virginia on Sunday 5/6/12. There was a party of 13 celebrating a birthday party. We had two waitress assigned to our table. The service started off slow and went downhill from there. We complained to the waitress several times about missing items from our meal. Half of the party arrived at 4:15 and the rest at 20 minutes later. We watched as the other guest around us received & enjoyed their meals.

Around 6 pm we FINALLY received our food. Shortly thereafter I asked to speak to the manager. I asked Mr. ** if he would have a seat next to me where there was an empty chair. He refused so I went on to voice my concerns. I was SHOCKED and offended to hear the negative comments made regarding my concerns. For example, I was told that I should have raised the concern earlier. WHAT????

Also, Mr **'s voice tone was very loud and I had to ask him to lower his tone. At that point, he really started grand standing for the other customer to see. Horrible experience for a birthday party!!!! I believe management and staff are in need of some additional training at a minimum.

     
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Will not allow display of American Flag
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The Olive Garden in Oxford Alabama would not allow the American Legion at a reserved lunch display the American Flag. This is pathetic. Veterans and Veterans' families and friends all over the US will be boycotting Olive Garden once this story hits the veterans' e-mail network. Remember, Golden Corral who endorses veterans is just next door to this establishment.

     
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Not sure
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MANCHESTER, CONNECTICUT -- So I decided to make this more informative, rather than a complaint. Hubby wanted to go to Olive Garden for dinner last night. Since I agreed to let him pick, no complaints about restaurant choice from me. The wait was about 25 minutes, not bad for Saturday evening. I guess the first thing I noticed was the exaggerated, grandiose if you will, manner in which we were greeted. It was almost comical but, I'm sure, unintentional. Anyhoo, no harm, soon enough we were seated.

Waitress was pleasant enough. Hubby got the Eggplant Parmesan, gnocchi soup and a glass of white wine, I got the spaghetti with meat sauce, salad and a diet coke. Noticed that the prices had increased since the last time we were there. Higher food costs, gas prices, etc, etc... OK, got it. I don't mind paying more if the quality remains the same. Unfortunately, it just wasn't there. The salad "seemed" to have enough dressing, yet it tasted bland. Did they dilute the dressing? Had to wait 15 minutes for my drink refill but I did notice the party of nine that just grabbed our waitress' attention. No big deal, I understand. I can wait.

Our main courses arrived and dang it! even the portions were noticeably smaller. Hmmm, if I'm paying more, why are the portions noticeably smaller? Boo! Even the spaghetti sauce was not as flavorful. Hubby thought his eggplant was nice and portions seemed adequate, but after all, it's a vegetable and thus not as expensive to make as a meat dish.

We did decide to get dessert. He got Tiramisu and coffee. I got Zeppole, partially swimming in some of the coffee our waitress spilled on them. She offered to replace them but by that time, it seemed a moot point. I was already underwhelmed by the experience. Didn't spoil it for hubby, but it was just disappointing. Tipped and thanked our waitress appropriately but I doubt we will be back soon. Perhaps not even until hubby is craving Olive Garden again, and even then, he can be swayed if necessary...

     
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If You Only Knew
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PGH MILLS -- I was recently let go as an employee of Olive Garden, I was a dishwasher who did not believe in the unethical practices of the servers and the indifferent attitude of the management.......I witness on numerous occasions servers serving customers off of dirty plates to avoid making customers wait, and also servers sampling their customers dishes, and fishing unwanted items....(Mushrooms/meatballs/) out with their bare fingers.....When I confronted them I was reprimanded and on the next offense I told the manager as instructed and the problem was not addressed, I was let go from this establishment.......

I will say that this practice hardly was adopted by the older servers.....But the ratio to teenagers leave most their customers eating off dirty plates or picked through food.

     
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Customer Service Pretty Bad - Specially if you look like Hispanic
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WACO, TEXAS -- We arrived at the restaurant around 6:20pm, Sunday,7 Nov 2010. And my wife approach the black female Hostess and white male host standing by the counter to ask how long the waiting time would be to get a table for a party of 6. It was for me, my wife, our 2 teen girls, and wife's sister and her husband. Both of them said something the waiting period is around 15-20 mins, w/c we agreed to wait. I notice there were 3 other groups in the waiting area besides us. A party of 2, a party of 2, and a party of 3. Well, 15 mins, past we saw a whole bunch of groups leaving the premises from different party. I counted around 14 or more people. So we thought it will be a few seconds now we'll get our table, but at the same time I watched 4 different groups came in. party of 3, party of 3 party of 4, and a party of 2. The male host handed them a beeper lights, and a few seconds later all their lights came on. I didn't think about it at first. I notice my watch and it passed 20 mins. 4 white blondes came in, and talked secretly to the female Hostess, and I overheard the female Hostess said we do have table for 6 available now, and there's only 4 of you. The other blonde said we do have another friend coming in but we're not sure. So, the female Hostess ran back inside, a couple seconds later she appeared and waved the blondes to come in and follow her to their table. By this time, my wife & I, and our relatives noticed, this isn't right. So my wife went over to the white male host and ask again, how long more before we can get a table, and he started staring at us and looking us down, saying, It'll be 15 - 20 minutes wait. By this time it was already 30 minutes of our time. So, I was really getting irritated by the whole situation, I grab the light beeper slammed it down to his desk stared at him and never said a word, I walk off the restaurant. The rest of my party followed me. My best advise, if you're not white, your better off going somewhere else. I mean what do you expect. It's Waco, TX.

     
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Completely Incompetent and Uncaring Employees
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BATON ROUGE, LOUISIANA -- In April of this year, my father was dying and we had several guests over to offer their sympathies. Rather than try to prepare food ourselves, it was decided that we would place a takeout order with the local Olive Garden Italian Restaurant. I battled rush-hour traffic to get to the restaurant and was greeted by a "gentleman" who told me that my order was ready. I paid by credit card and even included a tip. When I asked the "gentleman" if he was certain that the entire order was in the bags, he assured me that he had "checked it himself" and that it was "all there". I fought the same traffic to get back home and was dismayed to find that one of the entrees was not in the bags. Not wishing to fight the traffic again, I immediately called Olive Garden to complain. A young lady said to me that "You left before your order was ready". This angered me greatly, but I controlled my emotions and just told her that I wanted the missing entree removed from my credit card ticket. The young lady assured me that she would take care of the problem. When a month passed and my card had still not been credited, I called Olive Garden again and asked to speak to a manager. A "gentleman" listened to my problem and apologized for the inconvenience. He took all of my pertinent information and promised to take care of the matter personally. It has now been four months since that night and I have not received my credit. This is the worst excuse for customer service I have ever seen! The employees of this establishment have lied to me and have taken money from me without delivering what they promised. Don't let them do the same to you! If I can keep just one person from being treated the way that I was treated by this establishment, I will feel vindicated. But if I can keep a hundred from being mistreated, it still won't be enough!

     
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