BATON ROUGE, LOUISIANA -- In April of this year, my father was dying and we had several guests over to offer their sympathies. Rather than try to prepare food ourselves, it was decided that we would place a takeout order with the local Olive Garden Italian Restaurant. I battled rush-hour traffic to get to the restaurant and was greeted by a "gentleman" who told me that my order was ready. I paid by credit card and even included a tip. When I asked the "gentleman" if he was certain that the entire order was in the bags, he assured me that he had "checked it himself" and that it was "all there". I fought the same traffic to get back home and was dismayed to find that one of the entrees was not in the bags.
Not wishing to fight the traffic again, I immediately called Olive Garden to complain. A young lady said to me that "You left before your order was ready". This angered me greatly, but I controlled my emotions and just told her that I wanted the missing entree removed from my credit card ticket. The young lady assured me that she would take care of the problem. When a month passed and my card had still not been credited, I called Olive Garden again and asked to speak to a manager. A "gentleman" listened to my problem and apologized for the inconvenience. He took all of my pertinent information and promised to take care of the matter personally.
It has now been four months since that night and I have not received my credit. This is the worst excuse for customer service I have ever seen! The employees of this establishment have lied to me and have taken money from me without delivering what they promised. Don't let them do the same to you! If I can keep just one person from being treated the way that I was treated by this establishment, I will feel vindicated. But if I can keep a hundred from being mistreated, it still won't be enough!
TAMPA, FLORIDA -- On this particular visit, our server told us of a peach tea and a raspberry tea, so my husband ordered a raspberry tea. The server brought out a peach/raspberry mixed tea with a peach in the middle. Luckily my husband noticed it and returned the drink because he is HIGHLY allergic to peaches! The server apologized for not being clear about the tea because she was naming too many fruit teas and lemonades at once. Had he drank that, he would have had to go to the hospital because he would not have been able to breathe!
When she brought out my husband's soup, she forgot to bring his spoon. About 10 minutes later, she returned with a spoon and realized she still hadn't brought out the plain tea he ordered. It took another 5 minutes to get his drink and it was NOT even remotely busy at the time. We ordered an appetizer and entrees and midway through my salad, I noticed a WORM in my salad. Yes, a LONG, very thin, WORM with head tentacles on my lettuce, which is NOT native to vegetables. It took everything to keep me from throwing up in the restaurant, I turned white and immediately called over management.
We did not stay for our entrees and the manager merely apologized and gave us a $20 gift certificate. Yes, a measly $20 gift certificate, which can't even cover one person's dinner, for making me completely nauseated and disgusted for the next 2 days. He took down my information by MY request in case I got sick and told me there was no form I could fill out.
I threw up twice when I got home, and I could not eat anything else all day and I will NOT be returning there anytime soon. I have told my friends, family, and business associates about the experience and they are completely disgusted and appalled. I am highly disappointed in the service and food safety itself and am still completely grossed out.
PGH MILLS -- I was recently let go as an employee of Olive Garden. I was a dishwasher who did not believe in the unethical practices of the servers and the indifferent attitude of the management... I witness on numerous occasions servers serving customers off of dirty plates to avoid making customers wait, and also servers sampling their customers dishes, and fishing unwanted items (mushrooms/meatballs) out with their bare fingers...
When I confronted them I was reprimanded and on the next offense I told the manager as instructed and the problem was not addressed, I was let go from this establishment... I will say that this practice hardly was adopted by the older servers... But the ratio to teenagers leave most their customers eating off dirty plates or picked through food.
MANASSAS, VIRGINIA -- We had a luncheon with about 50 people at Olive Garden the other day. The luncheon was in honor of my husband. The waitress was not happy that my husband and I only ordered water and no other drinks. She tossed the straws in front of us and slammed down the glasses with the water.
When it came time to order, the next waitress just stood beside us but did not speak to us. It is normal to ask: "Are you ready to order?" We thought she might want our order and gave it to her. When the food came, it was too salty. We were unable to eat the bread sticks, because of the amount of salt used to create them. The food was too salty also. The salad was good. We shall not eat there again.
WILMINGTON, NORTH CAROLINA -- My boyfriend took me to Olive Garden in Wilmington, NC off of Market Street for my very first time eating at the Restaurant. Waitress was rude when she took our order. When she brought out our salads, we asked for extra ranch and she said they were out. Let me remind you we visited the place to eat at 11:30 am. How can they be out of ranch before lunch even hits. I've seen many people ordering ranch with their salads... Now we also ordered the chicken parm sandwich, OMG I would rather have vomited in my mouth. I'd rather go to Hardee's and order a six dollar burger, than eat at Olive Garden again.
GRESHAM, OREGON -- Right before Christmas 2013, a friend and I met up for lunch at Olive Garden. I ordered the lasagna, judging by the pictures that it would be a decent sized meal. Not. Very disappointed at the size of it on the plate. It was more of an appetizer than a real meal. Don't plan on going back.
Service great. The beverages are overpriced also along with not getting enough of the bread sticks when first brought. One always has to ask for more. And along that line, how come only 3 black olives in the big salad they bring? Really stingy with the olives and that has never changed. For what one gets as an entree, it is way overpriced. Either plan on eating before you go or don't patronize this restaurant chain at all. Try Applebee's.. they have great deals plus appetizers for less than Olive Garden.
KNOXVILLE, TENNESSEE -- My bridge group has gone to Olive Garden twice for lunch. Both times the service was poor. The 2nd time it was so poor we reported it to the manager who came around to ask how we were doing. Our server was very slow, it took at least 15 minutes for our drinks to arrive, 15 more minutes for him to take our orders, 15 more minutes for him to bring two of the meals (soup and salad) then 15 more minutes to bring the other 2 meals (only because we asked him what was going on).
The manager came back and brought $5.00 coupons for each of us. We told him that we wouldn't be coming back. Then we waited for our bill.... it took at least 15 more minutes! The manager came around to see if things had improved since the last time he'd seen us and we said that it hadn't. Then another manager came and he decided that we didn't have to pay for our meals. That was very nice, but we won't be going back. We were there on a Thursday afternoon at 1:00... it wasn't busy. We didn't leave until 2:30.
SAN FRANCISCO, CALIFORNIA -- I ordered lunch to go over the phone at 12.30 pm on Sunday for pick up at 1.30 pm. When I picked my food up I was told that I was being charged for dinner (not lunch) - this was not told to me when I first ordered over the phone. I was really shocked and inquired about it - was told that the special order of $25 was different - I was not told this on the phone. I ended up paying more than what I bargained for. The food was small and not worth the amount paid for. I had asked for extra salad and breadsticks but was not given any of it. The only good thing were the salad and breadsticks we were given.
Olive Garden used to be a decent restaurant with reasonable prices and generous portions. They gave you your money's worth. The menu prices are much higher now with noticeably smaller portions. We visited them about four months ago and were not happy with the meal. Maybe they just had a bad night. Not anxious to return we were given a $50.00 gift card so we gave them another try.
Went on a Monday night at 8:00 pm and we still had a 20 minute wait for a table. The service was very slow. Our server took over 15 minutes just to bring the soup & salad and he forgot the beverages. After that he disappeared and we still had not ordered. Finally he returned but seemed unsure about the menu. They have mostly kids working there.
Fast forward. I ordered the Chicken & Shrimp Carbonara for $16.95. When served it consisted of a small portion of pasta, 5 baby shrimp and 4 very small bite size pieces of chicken. It was more like an appetizer. My wife ordered the Steak Toscano, a 12 oz center cut strip for $20.75. The steak was not tough but it was dry and had no flavor. It needed some gravy as did the mashed potatoes which took another 10 minutes to get. By this time the steak was cold.
Conclusion: We are done with the Olive Garden. For the prices that they are now charging with small portions we can go to a real Italian restaurant and get much better food. They lost a customer.
WILMINGTON, NORTH CAROLINA -- The last time we went to dinner at OG we noticed the portion sizes had dwindled. My nephew (age 14) and a spaghetti lover, ordered spaghetti with meat sauce and it looked like a child's portion. Way smaller than the last time we ate there. I ordered chicken parmesan. The breaded chicken looked like it came from the freezer (not hand prepared.) It had less than a tablespoon of tomato sauce on it with a dot of parmesan cheese the size of a nickel in the middle! The side dish of spaghetti was very small. Apparently they are trying to economize at the expense of losing customers. As always the service was good. With Carrabba's right across the street this is a bad move.