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Repair Request "Run-Around"
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PENNSYLVANIA -- Purchased pre-owned unit rated E+ from reputable Adorama Camera Co. Have had excellent dealings over many years. Received flash in original carton with all standard accessories. Everything appeared as though new, Unit fails to switch into TTL mode. Took my compatible camera, PanaSonic Lumix DMC-50FZ to large St. Louis-based camera store which had a new Olympus FL-50R...

This unit was attached to my camera and DID GO INTO TTL MODE ...OBVIOUSLY there is an internal electronics fault within my flash ....Contacted very helpful Customer Service lady at Olympus who advised me that my unit was under warranty if not over 90 days since purchase. She also informed me as to what must be included/shipped in addition to the basic flash unit.

And she e-mailed appropriate forms, etc...SO FAR SO GOOD...Am putting "things together."...BANG !!!..Comes an e-mail from "e-slrpro@olympus.com (and WHO is this ????) advising me: "Be sure flash is all the way forward in the hot shoe of the camera. When the flash is off the camera is TTL AUTO an available option ? IF THE FLASH IS FAULTY YOU WILL HAVE TO CONTACT THE SELLER FORA REPLACEMENT OR A REFUND (Emphasis mine)....What crap !!!...This person did not even offer option of shipping unit in for evaluation/diagnosis and possible repair !!!...Am retired senior citizen on fixed income and do not purchase items (especially high-priced ones) without significant research...Selected this model based on comparison/reviews online and looking at other high-end equivalent units...Some decades past I had experience using several brands of microscopes. Olympus "scopes" were outstanding. That influenced my impression of Olympus in general...Boy what a letdown !!!...(This is not the first instance where a manufacturer "Stood behind his product....SO FAR BEHIND YOU COULDN'T SEE HIM !!!")...I shall reply to My3cents within a reasonable time as to what Olympus will do, if anything...
     
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trmn8r on 2010-10-23:
Is the pre-owned flash unit that you bought used supposed to have a manufacturer's warranty, or were you hoping for a gesture of goodwill?
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Design flaw
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I had been planning my honeymoon in Mexico. I wanted a durable camera that I could used to take pictures while snorkeling. The 6020 seemed to fit the bill. While snorkeling the camera quit working. A small grain of sand had been stuck in the corner of the watertight seal and let seawater into the housing. Granted, ultimately it is my fault. Yet, upon inspection, the seal is only. 02-.03 inches wide and there is only one seal. I have been a machinist and mold maker for 16+ years. In my professional opinion, there is enough room for multiple seals. Therefor, I would consider this a design flaw. I don't know their research and development processes but I would think that they could have tested for this situation and redesigned the product. I don't expect a free camera or anything like that. I will say that with their current design I would never recommend this camera. I hope this will help someone avoid the 300 dollar mistake I made.
     
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Helpful on 2010-06-26:
Great review! It's professional and gets right to the point. I was really impressed that this was far from a letter just "fuming to be fuming".

If someone wants a water tight camera, Canon makes a really impressive product. The model is D10 and is built like a tank. You can drop it, bang it and take it under water, I believe to about 30 feet -- WOW! It sells for about $300.
clutzycook on 2010-06-26:
That was probably one of the best reviews I've read on here in a long time--including a few of my own :).
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$500 and No Picture Card
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SOUTH CAROLINA -- I just spent almost $500 on a new Olympus SP-550UZ camera (does not include accessories). When I got home and opened it, I discovered it comes WITHOUT a picture card! Fortunately I had a spare. For that kind of money, I don't think it is unreasonable to include it with the camera!
     
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Hugh_Jorgen on 2007-05-07:
Just about every digital camera I have seen for sale comes without a memory card. If it does, it's something like a 16MB card that holds half a dozen shots.
MRM on 2007-05-07:
You should have read the box for the list of accessories that are included in the box.
Sparticus on 2007-05-07:
My guess is it has some small internal memory... My parents bought a Kodak that didn't come with a card, but it had 32 MB built-in memory.
heaven17 on 2007-05-07:
MRM, that makes too much sense.
Therefore, it is not logical.
poppapia on 2007-05-07:
And every new car should come with Michelin tires. From what I have found, most cameras either include a small memory card, as previously noted, or no card at all, and the price is irrelevant.
CJGirone2001 on 2007-05-07:
For all the wise guys out there, there is a picture (along with the other pictures on the "list of accessories") on the box that shows the "xD-Picture Card" logo (along with the logos of other features)which would lead any reasonable thinking person that one was in the box!
*Brenda* on 2007-05-07:
CJ, no it wouldn't. It would lead me to think that it is compatible with xD cards.
CJGirone2001 on 2007-05-07:
And because it had the "18x" logo or 7.1 (pixels)logo, or a picture of the camera on the box, does that mean its included or it is compatible????
MRM on 2007-05-07:
CJ, if you're not satisfied with the product you have just bought, then return the camera or exchange for another camera that INCLUDES a memory card. Please don't argue on this thread just because you weren't aware whether or not a memory card is included in the box. Now you know the next time to read the box label before buying the product. Toodles...
CJGirone2001 on 2007-05-07:
The point of this post was for $500 you would think they would include a $20 memory card!
*Brenda* on 2007-05-07:
CJG, those are FEATURES. The type of memory card it takes is a feature.
Sparticus on 2007-05-07:
According to another review I read, this camera does have internal memory:

Internal memory plus xD-Picture Card slot

Which means you can use it without a card... but I'm sure it doesn't have much memory... Probably 32-64 MB I would guess.
Slimjim on 2007-05-07:
Curious, did you buy it online from a discount outlet? These places are notorious for getting gray market versions of cameras without the standard accessories (like a card or instructions). They advertise these versions very cheap, then up sell you on stuff it should have come with from the start.
Anonymous on 2007-05-08:
My 1k Nikon didn't come with media, I had to buy it separate. What's the big deal? Do a little research next time before you buy.
CJGirone2001 on 2007-05-08:
It wasn't my intent to make it a big deal, it was simply meant as a heads up for those who don't buy these cameras on a daily basis and may not know all the details. Forgive me for being so intellectually challenged; how could I have been so stupid!
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Digital Camera
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DETROIT, MICHIGAN -- I purchased a digital camera from Olympus this year. Ive been impressed with both the quality of the pictures, how easy it is to use, and how reliable it has been. Ive beat up on it pretty good with all the traveling I do, and it still works like a charm. Also, just recently I invested in a photo-printer. The printed version of my pics also come out very good. I just bought another one for my sister for the holidays!
     
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