I booked travel from Denver to Dallas International Airport which you scheduled on Frontier, on July 22 with a return trip to Denver on July 24. I was not aware there were two Airports in Dallas and when I reported to the Dallas International Airport on July 24th was advised I was at the wrong airport. There is no transportation between the airports and we had checked in our rental car, so there was no time to get to Love field. After looking at the tickets it did show Love Field. I guess my mistake, but why when I originally scheduled Dallas International did you then have me go to Love Field on the return trip. It's hard enough to find one's way around Dallas without changing arrival and departure locations. It was lucky I had a daughter in Colorado who got us scheduled on another flight out of Dallas Int. that night. This was the first and last time I will book a flight with One Travel. My booking number was 8072537. You will notice that the return flight to Denver was not used. Thanks for nothing. In addition to changing airports it also requires locating the location to return the rental car.
MICHIGAN -- I purchased an airline ticket through One travel for my mother. I was quoted and charged 682.12 to my credit card. On the day of travel my mother was told she must purchase new tickets and the tickets I purchased were not valid due to an incorrect phone number. She had to purchase tickets at 2 different airports. She was charged over 1,000.00 for these tickets. This was very upsetting for my mother, traveling alone for the first time since my father passed away. She was almost late for one of her flights because she did not know where to purchase the new tickets in O'hare airport. The reason I bought these tickets for her in the first place was so she did not have to worry. I have called, e-mailed, faxed and mailed all the info to One travel and they refuse to re-imburse my mother for the additional money she had to spend for the tickets. They are also very rude on the phone and completely ignore me. I do not recommend this travel agency to anyone unless they want to pay for tickets 2 times.