Onstar Promises Not to Keep Credit Card on File, but Illegally Charge After Cancellation.
Onstar would be in jail for theft if they were an smaller organization. While at my dealer, after purchasing a new GMC, the salesman said he was required to call OnStar. During the call, they said they wanted to know if I needed additional minutes for the telephone feature. It seemed reasonable so I said yes. They then asked for a credit card number. I told them that I was unwilling to give them my cc number because I did not want to extend their service past the free trial and was afraid that once they had my cc number, they would do this(I had the same bad experience with Dish Network.)The representative said that they absolutely would not do this or keep the card on file, and the salesman witnessed this. Three months later, I called ONSTAR to make sure the service was cancelled, and told them I do not intend to ever use this service again, and do not want to even have the capability of "pinging" my vehicle for consumer research, etcetera. They said the service was officially over. After 3 months, when checking my debit card balance, I noticed they were still charging me almost $30 a month for something I never wanted and cancelled. But they obviously kept my cc number on file and illegally charged more than $100 to me. Yes they are crooks and dishonest slime, and I believe they still can listen to conversations, turn off your ignition and keep record of how fast you drive and where you go and how often, so they can sell the info, even after you discontinue the service. I wish I could tear this junk out of my car!