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19 Reviews & Complaints

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OnStar Broken Promises
Posted by Jhrbanker on 09/04/2012
WARREN, MICHIGAN -- I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary 3 mos subscription would be extended by 3 mos. After several more attempts & failures to activiate OnStar, I was given another 3 mos (total 9 now). I was continuiously told that Level 1 support would call me, but never did. Finally, on 7/19 (after over 3 mos) I received a call from OnStar stating that they were still working on my issue. Meanwhile, I now start getting phone calls & letters advising me that my subscription is about to expire. IT DOESN'T EVEN WORK YET! Finally today (9/4/12), I receive a letter from OnStar advising me that the issue has been resolved, and OnStar now works.

I called OnStar expecting to get 9 mos of complimentary service, and they tell me they have no record of the extensions I was promised. I spoke to a Supervisor (Chris) who advised me there was nothing he could do. Nothing he could do after it took them 4 1/2 mos to get it working. I have no further use for OnStar.

     
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Posted by jonthethird on 2012-09-05:
what does OnStar offer that a good smart phone doesnt? Open the doors if you lock yourself out?
Posted by PattyKAZ on 2012-11-10:
Thanks for your comment. I'm not going to get Onstar once my free period runs out in December if they don't honor their promises to previous customers.
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Onstar Promises Not to Keep Credit Card on File, but Illegally Charge After Cancellation.
Posted by Joseyda on 05/25/2012
Onstar would be in jail for theft if they were an smaller organization. While at my dealer, after purchasing a new GMC, the salesman said he was required to call onstar. During the call, they said they wanted to know if I needed additional minutes for the telephone feature. It seemed reasonable so I said yes. They then asked for a credit card number. I told them that I was unwilling to give them my cc number because I did not want to extend their service past the free trial and was afraid that once they had my cc number, they would do this(I had the same bad experience with Dish Network.)The representative said that they absolutely would not do this or keep the card on file, and the salesman witnessed this. Three months later, I called ONSTAR to make sure the service was cancelled, and told them I do not intend to ever use this service again, and do not want to even have the capability of "pinging" my vehicle for consumer research, etcetera. They said the service was officially over. After 3 months, when checking my debit card balance, I noticed they were still charging me almost $30 a month for something I never wanted and cancelled. But they obviously kept my cc number on file and illegally charged more than $100 to me. Yes they are crooks and dishonest slime, and I believe they still can listen to conversations, turn off your ignition and keep record of how fast you drive and where you go and how often, so they can sell the info, even after you discontinue the service. I wish I could tear this junk out of my car!
     
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Posted by tnchuck100 on 2012-05-25:
This is another pitfall with subscription services. Once they have a source of revenue from you they will NEVER relinquish it. They will use it at will whenever they feel justified in collecting money. You can bet the service agreement specifies you agreed they could do this. Anything the OnStar representative (or your salesman) tells you verbally doesn't count for squat.

Your ONLY guaranteed way to absolutely stop their pilfering is to cancel that card.
Posted by Don on 2013-11-22:
Same experience. Dealer's/salespersons are pressured to make sure the new car buyer contact OnStar within a certain time period. I just discovered OnStar has charged me for the past five months for a service I did not request or need. Really sad since I have traded four straight years for a new Silverado and may change to a Ford or Dodge to get away from the OnStar BS.
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They Had My New Bank Card Number. I Never Gave It to Them!
Posted by Bsalkowicz on 03/27/2014
UNKNOWN -- I was debating about cancelling Onstar since I have a hearing problem and the one time I did use it, I couldn't understand a word! I was lucky to have someone that could hear them and even they had problems. So, I was issued a new bank card with a new number and expiration date...figured - well, at least now they can't take $ out of my account since they don't have my new card info.....WHAT THE - they had that new card info!!! I just got a new car and went on line to cancel - but NOOOO - you had to call for "security reasons" It's all bullcrap! Calling was a total joke. First woman I talked to just stopped talking or hung up - so I had to call back - the 2nd one was nice enough.
     
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GM Onstar is HORRIBLE
Posted by Lorne on 02/17/2014
VANCOUVER B.C. -- I have a 2012 Cadillac SRX and activated the OnStar. I have had NOTHING BUT PROBLEMS with them - dropped calls, mis-directions, poor processing of information, delay, choke, many apologies but no results. They failed twice in Seattle (could not even get me to the airport - ended up in a warehouse district miles away), crashed in Houston (with a new rented vehicle), went through 4 collapses of communication in Portland... I am cancelling my service and I would NEVER recommend them.

     
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Macy's Worry No More Plan Is Fraud.
Posted by Nayyerbashir on 02/10/2014
QUEENS, NY, NEW YORK -- I bought a leather couch from Macy's and bought the worry no more plan (extended protection plan). After three years the couch started peeling. I called Worry no more plan company. They send the inspector who spend not more than five minutes and said oh's it's peeling and cracking and took some pictures. Worry no more company send me e-mail and denied my claim stating it's not peeling it's fading. I submitted the claim 2nd time inspector came took pictures again and said oh it's peeling and warranty company denied again said it's peeling and cracking but they can't fix it. I complained to Macy's that they sold to me this warranty and Macy's did not do any thing. Macy's just collected insurance money and they don't want to fix the couch. I spend almost $3500.00 and in three years this couch is peeling and cracking and Macy's' refused to fix or change. They don't want to do any thing. This Warranty is completely fraud. Just getting money from the customers and don't provide any services to customers. Macy's sucks and the Worry no more plan sucks more.
     
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On Star Family Link Is Horrible
Posted by Wtb1a on 01/27/2014
Don't get on star family link if you want to keep track of a loved one using the car. You can only find the cars location once every 13 minutes! The car can easily be 15 miles away each time you are able to check.
     
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Posted by FoDaddy19 on 2014-01-29:
I think that's reasonable. If you are so overbearing/controlling that you need updates even more constant than that, just get one of those GPS trackers that you can monitor via the internet.
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Poor
Posted by Jakeech on 11/16/2013
My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satalite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating!

You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is suppose to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!
     
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On-Star Is Horrible. Buyer Beware!
Posted by Bruce_barnes6 on 10/16/2013
I wanted to stop my subscription because I was laid off as a federal contractor. The customer service representative told me that because of my situation I could get 3 free months of On-Star. When I told him that I usually just use it during the spring and summer months he said I could just put it on hold and I wouldn't get billed until May since I was caught up and didn't owe any money. Imagine my surprise when two weeks later my checking account got debited out for another month's service.

I tried calling the number at my work desk to complain and was on hold for at least 15 minutes when all of a sudden I get a dial tone. I called the number again only for the same thing to happen. I had to go TO MY CAR to get an On-Star representative. The customer service representative told me he saw what the problem was but I needed to give him my bank account and routing number for them to put the money back in my checking account. I find it interesting that they were able to take it out without my account numbers but NOW they need it to put it back in? RIDICULOUS! Obviously I didn't have my check book with me so I waited to get home.

The customer service representative directed me to the billing department who promptly was going to explain to me how I was not going to get my money back. I told her I better get my money back or I would call every day and raise hell. She told me she would put the money back and needed my account information which I gave her. I had to jump through hoops to get money back that never should have been taken out of my account to begin with. I will never deal with On-Star again and if anyone ever reads this I highly recommend that you run as far away from this company as possible.

Oh, one other point. There were times when I used my On-Star to get directions and the lines were too tied up to help me. They suck all the way around. Beware!

     
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OnStar Doesn't Know What Vehicles They Will Support
Posted by Smearchive on 08/05/2013
NATIONAL, NEW YORK -- I just got off the phone (hung up on) the most unpleasant customer service representative, Orlando. I am looking to buy a 2003 Subaru Outback Legacy that is ALREADY equipped with Onstar in the dash. I need to know if it will work and be supported by Onstar if I purchase the vehicle. I was also going to ask if the three buttons function the same as the newer model Onstar, since they are different looking and there is no support for 2003 models on your website. Unfortunately, I never got to ask that, since he kept interrupting me and telling me to push the button. He repeatedly tried to tell me that Onstar supports an Onstar mirror that I can buy for the vehicle. I don't want to buy a second Onstar system. I want to know if the system that is already there will work. He kept repeating to push the button and if I got a live representative, the system was working. The car is not in my driveway-I am looking at it to purchase. I told him that when I was in the vehicle, I did push the button, but I got a recording of a commercial for Onstar services.

Finally, he says that I should have pushed it twice. And that he cannot tell me anything about if you support that age system or if it might work or be able to be renewed. He kept telling me to go back to the car lot and make them get the car and start it and push the button twice and see if someone answers. I do not believe that nobody at Onstar knows whether or not you support systems that were installed in 2003 Subarus. I asked for technical support and he would not transfer me. Even if I DID but that car, I wouldn't activate that system now.
     
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Posted by trmn8r on 2013-08-05:
It sounds like Onstar does not keep track of the details necessary to tell whether it is supported on an older car. If that is true, what the CSR told you to check sounds like it could make sense.
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Horrible Customer Service for Inferior Product
Posted by Rcit35 on 06/21/2013
DETROIT, MICHIGAN -- Worst company ever and I don't recommend them at all. I had their service for 2 years. Much of the time, when you press the OnStar button in your car, you get a busy signal--you wait, wait and wait. They upgrade your service without your knowledge and you don't realize it until you receive your credit card statement. On the other end of the spectrum, they've cancelled my service, again without my knowledge and left me stranded in the middle of nowhere without the ability to get directions. Getting these types of issues straightened out is a nightmare and they actually make matters worse when you call them! Everything that this overpriced service does can be done with your Smartphone or with a GPS. I purchased a GPS with voice commands that works 10x better than OnStar and it only cost me $129 compared to a high priced $33+ a month.
     
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Posted by LADY on 2013-09-12:
I'm not sure how you were "upgraded" without your knowledge, they only have 2 plans, and someone has to request to make a switch. They have an entire team dedicated to resolving customer concerns. All you had to do if you don't agree with continuous coverage charges is call in and talk to someone. Lastly, I'm glad that your smartphone and/or GPS have the ability to contact emergency services if you are involved in a serious crash when your airbags deploy and are unable to call for help. They must also provide roadside services! I didn't know GPS OR smartphones could do this. Please let me know where to get one.
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