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False Advertising on Data Usage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased 4GB of data on December 28, 2016 for $20. OnStar advertises on their website the availability to stream approx. 17 hours of video with 4GB on standard play. I only received TWO hours! And all of my settings were set to maximize my streaming/viewing and use the least amount of data. I called later that day to complain and was transferred by a customer representative to a tech who admitted that OnStar falsely advertises more gigabytes for your buck when they know you won't receive what they claim. If I had my settings on high definition I still should have received at least 4 hours of data usage.

When I finally got my third representative on the line who was supposed to let me know if they would give me a credit or gigabytes, the same girl (Erica) came on the line and pretended to be a supervisor. I recognized her voice and asked her if she was the same Erica I just spoke with, she denied it! It was obvious since her voice was unique and she knew things I'd told the "other Erica". She then told me that OnStar could not comp me more gigabytes or credit my account-unbelievable! OnStar is running a very lucrative scam! I would give OnStar a NoStar rating if I could.

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Hidden Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONWAY, SOUTH CAROLINA -- Related to my recent interactions with the OnStar Subscriber Advocate Team, I was failed to be given notification of when my free trial ended and when the automatic withdrawals from my account began, either by mail or email. After explaining my distress in finding out that I had been charged for a service since February of 2017 that I had notably not utilized throughout the entirety of my account with OnStar, I was given only one option of appealing my case. I was answered with an email from the above stated OnStar team stating that, "We have reviewed your account and have determined that you do not qualify for any refund beyond what has been previously provided to you."

The above-listed statement was a direct quote from the email I received and is referring to the return for three months billed to my account at a sum of approximately $151.00. This return of funds to me is stating that the company has heard my case and agreed that I was due a refund for services I neither used nor knew I had access to. (This statement refers to the customer service representative that I spoke with on the phone that stated to me that she could see I had not used any of the OnStar products that I was being charged for.)

The refusal of the complete and total sum billed to my account is a direct statement from OnStar saying that the return money they are denying me is more valuable to them than my potential use of their services again in the future or me referring this company to anyone. I appreciated the refund that I received, but in the light of the customer services I have been shown from this company I cannot give positive feedback. I will not recommend this service again.

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Automatic Billing to Checking Account Without Notification of Charge's Beginning:
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MYRTLE BEACH, SOUTH CAROLINA -- Related to my recent interactions with the OnStar Subscriber Advocate Team, I was failed to be given notification of when my free trial ended and when the automatic withdrawals from my account began, either by mail or email. After explaining my distress in finding out that I had been charged for a service since February of 2017 that I had notably not utilized throughout the entirety of my account with OnStar, I was given only one option of appealing my case. I was answered with an email from the above-stated OnStar team stating that, "We have reviewed your account and have determined that you do not qualify for any refund beyond what has been previously provided to you."

The above-listed statement was a direct quote from the email I received and is referring to the return for three months billed to my account at a sum of approximately $151.00. This return of funds to me is stating that the company has heard my case and agreed that I was due a refund for services I neither used nor knew I had access to. (This statement refers to the customer service representative that I spoke with on the phone that stated to me that she could see I had not used any of the OnStar products that I was being charged for.)

The refusal of the complete and total sum billed to my account is a direct statement from OnStar saying that the return money they are denying me is more valuable to them than my potential use of their services again in the future or me referring this company to anyone. I appreciated the refund that I received, but in the light of the customer services I have been shown from this company I cannot give positive feedback. I will not recommend this service again.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- We purchase a used Chevrolet Equinox. This was the first time OnStar was offered in a vehicle we owned. The dealer said we could sign up for 3 month trial for free. We called and signed up. Fairly easy and the young lady was very nice. She also told us the free trial period would be 5 months.

Two months to the day, I started getting emails that my service plan was expiring. I called and was told it was only a 2 month free trial. I told them that was ok, just cancel the account. That is when the nightmare began. Hard sell to keep the plan, scare tactics of what will happen without the plan. After finally just hanging up after 15 minutes of badgering by their salesman, I am now getting bombarded with emails. They average 6 a day. I've blocked their emails. I will never deal with these lowlifes again and heaven help them if they charge my card.

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Horrible OnStar Screamed at Me During Accident
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- I was in an accident and someone rear-ended me. Onstar locked me in my truck and I could not roll down the windows or open the door to get air until they unlocked my truck. As the airbag smoke took my breath away. Then when I told them everything was fine no injuries cops are on their way to end call. The lady started screaming at me to talk to her and end my phone call as I was trying to call my fiance to let him know I was in an accident. It was so bad all he heard was screaming and hung up. Horrible horrible experience with OnStar. I am not happy with their service at all. They made a stressful situation way worse!!!

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Do Not Waste Your Money
StarStarStarStarStarBy -
Rating: 5/51

Do not waste your time. I pay monthly for Onstar, and tried many times to add a data plan. They took my payments and 3 months later still no data. Then they tell me it's an error on their end. And that I need to wait 3-5 business days??? Don't waste your time or money...never got a call back.

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Hate OnStar/AT&T Data
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MD -- Bought a new Chevy Malibu 2017 and it came with 3 Gs of data, used it within two days of purchasing the vehicle. Called OnStar. They replaced the data but it just happened again! And this was on Thursday and now it's Saturday!!! What the what?!? I'd like to return the car actually!!

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Could Not Locate Me to Unlock Vehicle or Send Help
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is in regards to our emergency services that we have been paying to you for years and when we needed to use it, you could not provide it. We had to wait overnight and find other services to help us since you were advertising services that appear to be fraudulent.

On June 15, 2016 we were locked out of our vehicle approximately 70 miles from Casper, Wyoming. We called OnStar four different times that evening at which time they could not open our doors, which was advertised, nor did they provide roadside emergency service. We give specific instructions as to how to locate us. No follow up was ever done with us. As far as OnStar is concerned we could still be abandoned in the prairie by not providing any service.

We have been paying for this service for 8 years on one vehicle and four years on another to find out the service was fraudulently advertised. We called on June 17 and talked to a couple of different people, including customer service through OnStar and roadside service. At that time we discontinued our service because we had been paying for something that wasn't available to us when needed. We were told they would file a complaint, which we were told the next day was not done. We called again on June 18 and were told that someone from the complaint department would be calling us back by Wednesday, June 22, which they failed to do.

We called back on Thursday, June 23 and we found that nothing had been done still. We received a call from OnStar on June 24 where we received an apology for the terribly bad service multiple times but nothing could be done unless we wanted to have free service for a few months to reimburse us for our out of pocket expenses. What good is continuing our service if you cannot provide the service?

Just so you know, we were able to locate a locksmith the following day after spending the night out in the country. We ask to be reimbursed for the locksmith and we were told that we would be compensated and then told we would not be compensated. We feel that we should be compensated for the years of money for service in OnStar for a service that does not exist. Above all, we feel that they did not check back with us to see if we were okay. That is extremely negligent on your part. Apologies become hollow when you don't follow through or show any concern. It appears that you are not going to improve your system in any way and will continue to cheat people.

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Unreliable and Waste of Time in Emergencies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- As a 911 dispatcher, I have not had a single positive experience with OnStar. The troubles we run into are endless! What little information is relayed to us through their service less than half of it is reliable. Incorrect locations, type of call (illness, injury, crime) limited information of occupants of the vehicle and if they are injured.

My last call I took from OnStar, they would not patch me direct to the occupants to get important information first hand. Locations, nature of the accident, how many occupants and how severe the injuries are all questions that are VERY important when responding to emergencies. OnStar fails at obtaining all.

When asked if the vehicle occupant can call back on 911 or be transferred to us so we can get a good GPS reading or correct info the operator says that the caller is talking to a different operator and they don't have that information. It is a waste of time when dealing with life or death, minutes and seconds could be crucial! Maybe it's different and service is better if you have a flat tire but I strongly doubt it.

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OnStar in Time of Emergencies
StarStarStarStarEmpty StarBy -
Rating: 4/51

CLEVELAND, OHIO -- My last three (3) automobiles covering a period of 9 years have come equipped with OnStar. I've only used it twice. In both instances I was satisfied with the results. Neither of the times were an emergency but I was given adequate suggestions. One had to do the an airbag problem that had developed which would render the air bag useless in a crash situation. The second had to do with a fuel pump that had failed. During an emergency I surely would like to think that there would be some level of cooperation between OnStar operators and the 911 folks. I have my fingers crossed that I never have to find out.

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OnStar Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 28 ratings and
34 reviews & complaints.
Contact Information:
OnStar
PO Box 1027
Warren, MI 48090-1027
1-888-466-7827 (ph)
www.onstar.com
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