OnStar Broken Promises
WARREN, MICHIGAN -- I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary 3 mos subscription would be extended by 3 mos. After several more ... read full review2 Replies - Latest reply on 11/10/2012
WETMORE, MICHIGAN -- OnStar - I cannot enumerate the many times I have enthraled over the wonders of OnStar --this was a true incentive when purchasing a GM product-we were Mountaineer fans for many years-and my enthusiasm ... read full review16 Replies - Latest reply on 06/05/2010
I have been having trouble with my overall Onstar service for the last month. Verizon wirless discontinued the family plan with Onstar earlier this year. When I signed up for Onstar hand free calling and pressed the phone button and used the command "minutes" the system said my system was not setup to accept minutes. After several attempts, talking to "technical support" nothing has been resolved. They just keep repeating the same list of instructions over and over again with no professional results and of course no solutions. I was told by one tech that taking my car to the dealer would not work unless I put the dealer in touch with them.
1 Replies - Latest reply on 03/16/2012Add reply
What a bunch of slimeballs. It's bad enough that they keep cutting back on services, but their handling of credit cards borders on identity theft.
They have a clause in the fine print of their contract: ... read full review5 Replies - Latest reply on 04/19/2010
I was appalled when I was notified by OnStar that effective Dec 31, 2007 that my service in my 2004 Subaru Outack Limited is no longer available.
3 Replies - Latest reply on 05/21/2007Add reply
Basically, if I want to keep using OnStar all I need to do is go out and purchase a 2008 model year vehicle equipped with digital service.
No big deal.............to them.
I know they blame it on the FCC but I am sure that a huge corporation like GM could have foreseen this ruling coming down the road in a few years.
Couldn't they have at least planned a retrofit to digital from analog.
Now my car is equpped with an expensive optional piece of electronics that I can't even use for a doorstop.
The resale value of my car just went down.
Isn't there a lawyer interested in a class action on this one? Or is GM just too big?
Oh! But they did thank me for my years of loyalty.
VANCOUVER B.C. -- I have a 2012 Cadillac SRX and activated the OnStar. I have had NOTHING BUT PROBLEMS with them - dropped calls, mis-directions, poor processing of information, delay, choke, many apologies but no results. They failed twice in Seattle (could not even get me to the airport - ended up in a warehouse district miles away), crashed in Houston (with a new rented vehicle), went through 4 collapses of communication in Portland... I am cancelling my service and I would NEVER recommend them.Add reply
QUEENS, NY, NEW YORK -- I bought a leather couch from Macy's and bought the worry no more plan (extended protection plan). After three years the couch started peeling. I called Worry no more plan company. They send the inspector who spend not more than five minutes and said oh's it's peeling and cracking and took some pictures. Worry no more company send me e-mail and denied my claim stating it's not peeling it's fading. I submitted the claim 2nd time inspector came took pictures again and said oh it's peeling and warranty company denied again said it's peeling and cracking but they can't fix it. I complained to Macy's that they sold to me this warranty and Macy's did not do any thing. Macy's just collected insurance money and they don't want to fix the couch. I spend almost $3500.00 and in three years this couch is peeling and cracking and Macy's' refused to fix or change. They don't want to do any thing. This Warranty is completely fraud. Just getting money from the customers and don't provide any services to customers. Macy's sucks and the Worry no more plan sucks more.Add reply
Don't get on star family link if you want to keep track of a loved one using the car. You can only find the cars location once every 13 minutes! The car can easily be 15 miles away each time you are able to check. 1 Replies - Latest reply on 01/29/2014Add reply
My husband has been on the phone for 40 minutes with Onstar roadside assistance trying to get through to someone about getting our van unlocked. The key or the satalite would not unlock the van. My husband has talked to several different people repeating the same information over and over. Then, they still got the address wrong of where our van was located. Ugh! What poor customer service and very frustrating!
You pay for this service for 6 years without incident and then have such aggravation speaking with a company that is suppose to be helpful. I hope I don't have to deal with them again. Seriously considering cancelling the service!
I called over 6 months to cancel the phone, never worked right. But they keep charging me. Add reply
Nightmare Not worth the Trouble
I would never use this company again. 2 months ago I purchased a vehicle that is not On Star capable. I called to discontinue the service and was told that my credit card and Bank info would be permanently ... read full review2 Replies - Latest reply on 08/11/2012
I purchased a certified used 2007 Chevy Tahoe on December 23rd. One of the great features, so I thought, was the OnStar feature. Today is January 10th and I have yet to take advantage of a single feature ... read full review