I purchased 4GB of data on December 28, 2016 for $20. OnStar advertises on their website the availability to stream approx. 17 hours of video with 4GB on standard play. I only received TWO hours! And all of my settings were set to maximize my streaming/viewing and use the least amount of data. I called later that day to complain and was transferred by a customer representative to a tech who admitted that OnStar falsely advertises more gigabytes for your buck when they know you won't receive what they claim. If I had my settings on high definition I still should have received at least 4 hours of data usage.
When I finally got my third representative on the line who was supposed to let me know if they would give me a credit or gigabytes, the same girl (Erica) came on the line and pretended to be a supervisor. I recognized her voice and asked her if she was the same Erica I just spoke with, she denied it! It was obvious since her voice was unique and she knew things I'd told the "other Erica". She then told me that OnStar could not comp me more gigabytes or credit my account-unbelievable! OnStar is running a very lucrative scam! I would give OnStar a NoStar rating if I could.
This is in regards to our emergency services that we have been paying to you for years and when we needed to use it, you could not provide it. We had to wait overnight and find other services to help us since you were advertising services that appear to be fraudulent.
On June 15, 2016 we were locked out of our vehicle approximately 70 miles from Casper, Wyoming. We called OnStar four different times that evening at which time they could not open our doors, which was advertised, nor did they provide roadside emergency service. We give specific instructions as to how to locate us. No follow up was ever done with us. As far as OnStar is concerned we could still be abandoned in the prairie by not providing any service.
We have been paying for this service for 8 years on one vehicle and four years on another to find out the service was fraudulently advertised. We called on June 17 and talked to a couple of different people, including customer service through OnStar and roadside service. At that time we discontinued our service because we had been paying for something that wasn't available to us when needed. We were told they would file a complaint, which we were told the next day was not done. We called again on June 18 and were told that someone from the complaint department would be calling us back by Wednesday, June 22, which they failed to do.
We called back on Thursday, June 23 and we found that nothing had been done still. We received a call from OnStar on June 24 where we received an apology for the terribly bad service multiple times but nothing could be done unless we wanted to have free service for a few months to reimburse us for our out of pocket expenses. What good is continuing our service if you cannot provide the service?
Just so you know, we were able to locate a locksmith the following day after spending the night out in the country. We ask to be reimbursed for the locksmith and we were told that we would be compensated and then told we would not be compensated. We feel that we should be compensated for the years of money for service in OnStar for a service that does not exist. Above all, we feel that they did not check back with us to see if we were okay. That is extremely negligent on your part. Apologies become hollow when you don't follow through or show any concern. It appears that you are not going to improve your system in any way and will continue to cheat people.
MICHIGAN -- I was in an accident and someone rear-ended me. Onstar locked me in my truck and I could not roll down the windows or open the door to get air until they unlocked my truck. As the airbag smoke took my breath away. Then when I told them everything was fine no injuries cops are on their way to end call. The lady started screaming at me to talk to her and end my phone call as I was trying to call my fiance to let him know I was in an accident. It was so bad all he heard was screaming and hung up. Horrible horrible experience with OnStar. I am not happy with their service at all. They made a stressful situation way worse!!!
Do not waste your time. I pay monthly for Onstar, and tried many times to add a data plan. They took my payments and 3 months later still no data. Then they tell me it's an error on their end. And that I need to wait 3-5 business days??? Don't waste your time or money...never got a call back.
BALTIMORE, MD -- Bought a new Chevy Malibu 2017 and it came with 3 Gs of data, used it within two days of purchasing the vehicle. Called OnStar. They replaced the data but it just happened again! And this was on Thursday and now it's Saturday!!! What the what?!? I'd like to return the car actually!!
MINNESOTA -- As a 911 dispatcher, I have not had a single positive experience with OnStar. The troubles we run into are endless! What little information is relayed to us through their service less than half of it is reliable. Incorrect locations, type of call (illness, injury, crime) limited information of occupants of the vehicle and if they are injured.
My last call I took from OnStar, they would not patch me direct to the occupants to get important information first hand. Locations, nature of the accident, how many occupants and how severe the injuries are all questions that are VERY important when responding to emergencies. OnStar fails at obtaining all.
When asked if the vehicle occupant can call back on 911 or be transferred to us so we can get a good GPS reading or correct info the operator says that the caller is talking to a different operator and they don't have that information. It is a waste of time when dealing with life or death, minutes and seconds could be crucial! Maybe it's different and service is better if you have a flat tire but I strongly doubt it.
I was in a wreck where my car rolled twice and hit a tree. The air bags were deployed. I was trapped in the car and when I regained my senses I realized OnStar had not responded. I called them and they asked what they could do for me. I told them about the wreck and they wanted to know where I was as they couldn't find me. I asked how they were talking to me. All I could tell them was the hwy number and in the country.
She kept telling me they couldn't find me and after awhile I told her to forget it. Ambulance and help was there. She said if there was anything she could do for me to call her. I have had OnStar several times and the first time I needed them they failed me. I will never have OnStar again. This happened Oct 23, 2014
Last December I purchased a 2014 Chevy Silverado which by default came equipped with OnStar even though I did not want the service. At the time of purchase, I declined to provide credit card, etc. for the service. In August of this year, my wife who originally had an OnStar account for her 2011 Impala but had cancelled it after a year, had a charge from OnStar appear on her credit card. In researching the charge, we were told that the charge was for the OnStar account for the 2014 Silverado. In talking to OnStar they told us that they had send a notice in the mail that the account on my 2014 Silverado would be activated unless I declined the service.
First, I never read the information from OnStar as I did not want the service. Second, I find it very disturbing that their policy is to activate inactive accounts without customer involvement. It is bad enough that they are still keeping tabs on my location and driving habit even though I do not want the service. OnStar should change their policy.
MENIFEE, CALIFORNIA -- 4 yrs ago my wife and I bought a car with onstar. Being that we had never experienced that service we decided to keep it for the trial period. After the trial period we downgraded our subscription to emergency services only (all of this being done thru their web page). So after 4 years of paying for a service we NEVER used (thankfully) we traded in our car for something newer. We came to the conclusion that since over the past 4 yrs we never needed to use the onstar, that we were not going to activate it in our new car...
So here's the issue... First we tried to cancel the subscription online. No can do. You can do everything else BUT cancel online. So we call them... "Our subscription department is closed." So we say "how hard is it for you to push a "cancel" button? You have my account in front of you already so just cancel it." "I can't, that's done in subscriptions." So wife calls back the next day to cancel and again "we can't help you. It has to be the primary driver." My wife is the primary driver... So needless to say based of their customer service we will never use onstar services again
SOUTH BEND, INDIANA -- I have Onstar on my H3. I agreed to accept a promotion for phone mins. I called back to cancel, Nov of 2012, and the representative ask if I wanted to participate in some other service. I said yes, if it's free. She didn't say to call back to cancel it. I rec'd a call on Onstar to update my account mos later, end of July, 14. When I called back, long story short, I found out they had charged my card 500.00, 29.00 a month.
After a dozen calls, they refunded 2 mos. Granted, my wife didn't catch the charges. But, I didn't want the service, didn't need it, and didn't know I even had it. They claimed too bad, I agreed to it someplace. 400.00 out the window! Onstar is despicable. I recommend that people run to get away from them.