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OPEX Communications


3 Reviews & Complaints

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Buyer Beware of Opex / Total Call Mobile
Posted by OrygunBoy on 10/26/2007
I signed up with Opex Wireless in April 2007 with a 2-year contract. I was promised a $50 rebate for an upgrade Motorola phone, which they sold for $299 (but you can purchase for $99). After several e-mails and phone calls, my rebate was posted on my account in September,almost 6-months later. Everything else was OK until Opex announced they would be cancelling my wireless service at the end of September 2007 (no reason offered), and referred me to Total Call Mobile, a "sister" company.

I enrolled with Total Call on a similar plan. I received my first bill with Total Call the first part of October, and paid the bill by check. Around mid-October, I received several computer telephone messages from Opex telling me there was a problem with my account and to contact them. I called the toll-free number three times, stayed on the line for 20-minutes each time, without anyone answering. I then went to my old e-bill account with Opex, and found a balance due! I called the reference number on the e-bill statement, and was informed that Opex handles the billing for Total Call, and that I "really" had Opex service on my phone! They had no idea where my check was, even though they handle billing for Total Call also. After much discussion with them, I paid my bill via credit card.

Today I got my bank statement, and my check cleared 5 days prior to my speaking with Opex. This time I called the Total Call number, and by coincidence got the same guy in Customer Service. After he spoke to supervisors, it was explained my check was deposited into a "different" account, and now I have to wait 2-4 weeks for them to credit my account.

There are a lot of choices out there - DO NOT SIGN UP WITH OPEX OR TOTAL CALL MOBILE!! Their "Customer Service" is horrible, and their account billing is a disaster.

     
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Posted by Suusan B. on 2007-10-26:
Opex Wireless and Total Call Mobile are one in the same and both are resellers of Sprint PCS. It appears that the Opex domain expired on 10/16/07 and they are now doing business as Total Call Mobile.
Posted by topper on 2007-12-11:
yes, total call, opex, or whatever they call themselves; is a messed up organization, i year after i signed up for opex services, i; too get that email & now i get a new phone, because i have to buy it according to their rep & surprise; after i was told there would be no charge, an ebill shows up for 234.00!!! for a 60.00 phone that i did not order.
beware & run the other way if you hear about those folks, they are big time trouble...........
Posted by BeALLL on 2008-07-13:
This is NOTHING...Opex sent me a bill for $37000.00
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Can't Cancel
Posted by Thyder on 09/04/2010
707 WILSHIRE BLVD. 12TH FLOOR, LOS ANGELES, CALIFORNIA -- I decided to look for a new long distance carrier about six months ago. I looked online for something new and cheaper than AT&T. Opex Communications was rated 4.3 stars on phonedog.com. $0.74/month and $2.7cents/minute state to state. This was perfect for us, but come to find out after I had set up our account, we couldn't use it. When I would try to dial long distance a voice would come on the phone and say that I had dialed an incorrect code and nothing.... So I called the customer service hotline and the phone would just ring and ring. Finally after I had tried for weeks a girl answered that barely spoke any English. She gave me a phone number to call so they could look into the problem. I hung up and called the number she gave my and it just went to a recording with no message machine. My service was never fixed and nobody ever called to ask me any questions. Finally I was tired of waiting around and called customer service hotline again and got ahold of a very nice man that cancelled my account and told me that I didn't have o pay the remaining balance since I never got to use the service. I thought that would be the end of my problems, but I just got another bill in the mail on 8/25/10 and I cancelled my account over a month ago.... The compang has been a nightmare!
     
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Posted by Skye on 2010-09-05:
OP, I found this information for cancelling OPEX services. You first must call your local telephone company. I know, it sounds crazy, but here it the link. Good luck, I hope this helps.

http://www.opexld.com/LDagreement.htm
Posted by Sally on 2013-09-19:
This company is a joke. I signed up for an 800 number. Received no confirmation or contract just a debit from my checking account. I called to cancel and they said that they could not locate my account without the phone number. I had no idea what the phone number was. They said they could not locate my account by using my name and as long as I did not have the phone number that was assigned to me, they could not help me. Huh? Save yourself the headaches and do not use Opex.
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slamming
Posted by Allisunra on 01/01/2004
ELK GROVE VILLAGE, ILLINOIS -- We had OPEX for several years and liked them for long distance service. They are a subsidiary of Global Crossing. They became increasingly nasty of late, and we called to cancel them the first week of October, 2003. They told us that was fine and we paid a final $24.00 long distance bill. Then we moved and received a dun letter online for $80. We disputed this claim since we felt they kept us on their service and charged us through December. They claimed not, and turned us over to all three collection bureaus.
We paid the $80 under protest, and find now that we are still listed as Global Crossing customers for long distance services. Nasty company, nasty service.
     
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Posted by Anonymous on 2004-01-02:
I agree. Thanks for the warning.
Posted by topper on 2006-11-04:
yes, some of their people are rather crude. my cell service was discontinued because i "exceeded 500 minutes" without warning. i have always paid my bill on time, and there was no clause in their contract about any kind of limit on services. i say these people are amateurs, and should be avoided. their quality of service is more attuned to teenagers; and those who can be taken advantage of easily. I cancelled service after a few nasty incidents. Don't be lured by their low rates, in the end you will be paying much more than you should for third rate service.
Posted by rkjones6362 on 2012-08-28:
I don't know how they received such high numbers on phonedog. Hummmmmmmmmmmmmmmm?????
Posted by leea530 on 2013-02-26:
I have had this company for over 10 years and have had nothing but excellent dirt cheap long distance. I can't even imagine a $24.00 bill at 2 cents a minute. As for the comment by topper, OPEX doesn't even provide cell service. I think you have the wrong company. I have only had to call them twice in 10 years and they were very nice.
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