Buyer Beware of Opex / Total Call Mobile
I signed up with Opex Wireless in April 2007 with a 2-year contract. I was promised a $50 rebate for an upgrade Motorola phone, which they sold for $299 (but you can purchase for $99). After several e-mails and phone calls, my rebate was posted on my account in September,almost 6-months later. Everything else was OK until Opex announced they would be cancelling my wireless service at the end of September 2007 (no reason offered), and referred me to Total Call Mobile, a "sister" company.
I enrolled with Total Call on a similar plan. I received my first bill with Total Call the first part of October, and paid the bill by check. Around mid-October, I received several computer telephone messages from Opex telling me there was a problem with my account and to contact them. I called the toll-free number three times, stayed on the line for 20-minutes each time, without anyone answering. I then went to my old e-bill account with Opex, and found a balance due! I called the reference number on the e-bill statement, and was informed that Opex handles the billing for Total Call, and that I "really" had Opex service on my phone! They had no idea where my check was, even though they handle billing for Total Call also. After much discussion with them, I paid my bill via credit card.
Today I got my bank statement, and my check cleared 5 days prior to my speaking with Opex. This time I called the Total Call number, and by coincidence got the same guy in Customer Service. After he spoke to supervisors, it was explained my check was deposited into a "different" account, and now I have to wait 2-4 weeks for them to credit my account.
There are a lot of choices out there - DO NOT SIGN UP WITH OPEX OR TOTAL CALL MOBILE!! Their "Customer Service" is horrible, and their account billing is a disaster.