CHICAGO, NEW YORK -- Advertised fares for flights with stopovers were $685 - the stopover happened to be appx 3.5hrs, so I opted for the $785 fare with a 2 hour layover as I had flown this leg before & chose not to put my daughter traveling alone on such an arduous journey. SOMEHOW - we were given the 3.5hr layover at the the higher price. Orbitz refused to stand behind the advertised prices and explicitly said there was NO GLITCH in the system... well, the glitch is there - and I am being charged for flights I am now being told never existed - so why would I spend the extra $100??? This was my 2nd and LAST negative experience with Orbitz. There are plenty of other travel sites and apps or engines that can do a much better job...1 Replies - Latest reply on 02/25/2014Add reply
The Frontier airline screwed us with the flight, which I booked through the Orbitz. I spent 3h on phone with customer support and instead of standing by their customer, orbitz's customer support offered me $25 voucher, and when I told them that its ridicules, manager gave me !!!!! $30 voucher. Never book anything through the Orbitz and never fly with Frontier. Even though it looks cheaper you'll end up paying much more. And the service is horrible.1 Replies - Latest reply on 02/10/2014Add reply
I researched flight from Australia to Thailand on an Australian flight compare website and found Orbitz to be advertising the cheapest flights. I then provided to book these flight to then find out they were actually quoting in US dollars therefore not the cheapest flights. I only found this out when my credit card bill came in. I needed up paying over $200 aus extra. I contacted Orbitz and suggested it was not fair to advert their flights as being cheaper as they were selling their flight in US and the other companies were selling in US dollar. Therefore the comparison was not valid. They did say they didn't indicate the prices were in US but in the FAQS section you could find this information. I argued that this was not clear or transparent business practices and wanted some Compensation for the hidden costs I experienced. They refused to offer me anything. I feel ORBITZ operate dishonestly and want protect others from being RIPPED off!!!Add reply
PITTBURGH, PENNSYLVANIA -- I'm a recent college grad currently applying to medical school. I have been traveling a lot recently due to multiple interview offers. All my flights and hotels have been booked through Orbitz.
1 Replies - Latest reply on 12/24/2013Add reply
The pros of Orbitz is that their website and cell phone app is very user friendly and convenient. Their price is decent. I was pretty satisfied with their service at first. However one of the drawbacks of Orbitz is their terrible customer service. They are extremely understaffed, I had to wait for over an hour to get somebody on the line. And when I finally did get a person on the line he was rude, condescending, and straight up disrespectful. Their cancellation policy is far from the best, but this only applies to frequent travelers. I'm considering switching my traveling agency even with all the reward I saved up. The bottom line is if you are just booking a vacation and you don't plan on making any changes to your flight or using the customer service it's a pretty good website.
However, if you do are frequent fliers there are more generous reward programs, cancellation policies, and with better customer service out there.
CHICAGO -- ALTHOUGH I have been using Orbitz pretty much since they've had an online site, I think I've finally had it with trying to reach a human being through customer service, any branch, any time of day, any time of the year.
1 Replies - Latest reply on 12/24/2013Add reply
Every now and again there is something that has to be done by a human being e.g. adding frequent flier # to trip that is booked but not yet flown, bereavement fares etc. They have the worst customer service, bar none. Once you GET someone, they are fine, but I have been trying for 3 days, probably 5 hours on hold, disconnected 4 times after interminable holds, UNBELIEVABLE. I have stayed with them all these years only because it's convenient to have a historical record of our family travels in one place. Every time I have to contact customer service - the same thing.
Oh, and by the way, customer service does not respond to emails either. That's it for me!
SEATTLE, WASHINGTON -- Horrible, awful, shysters, rip off.. what other adjectives could I use to describe my disgust with this company?
1 Replies - Latest reply on 11/22/2013Add reply
Let's see. Made a reservation, can't get my money back. The original reservation stated a 24 hour cancel policy. Orbitz charged my card and won't give me my money back.
Let's also see.. how fun it is to sit on their customer service line in which the automated responses never work?
Perhaps my favorite is the fact that nobody on the line SPEAKS ENGLISH.
I will NEVER use this company again as it completely does not honor the cancellation policies. I will also make sure to educate anyone I know as to why it's best to avoid this particular company when making travel plans.
?, ILLINOIS -- I pre booked my family a trip to Orlando only to be stuck at the airport with my wonderful kids. After a while when we were told we could not retrieve our car because my bank Visa with well over enough money on it did not qualify - even with round trip tickets. Which made no sense since I have traveled and rented well over enough cars to know the requirements. Was told to call Orbitz. Long story short my kids became tired hungry and crabby after 4 hours of being put on hold I spent triple paying for a car I already paid for. You know what Orbitz said when I finally got in contact? Were sorry to hear that. No compensation offered!
Bad business tactics. Bad customer service! Read all fine print and that might not be enough to keep your trip hassle free or destroyed!
I booked a holiday from Australia to Turkey with Orbitz. When I received seat allocation my husband and I were not seated together for any of the four flights. I complained and was virtually told to fix the problem myself. I complained again and they were miraculously able to find seats together on two of the flights.
1 Replies - Latest reply on 10/30/2013Add reply
I feel that as I was treated with contempt, I am not stupid and do not appreciate being treated in such a manner. They were happy to take my money. Customer service was abysmal.
Not as Described
SALINAS, CALIFORNIA -- We were trying to book a room at the Holiday Inn Express in Salinas California, but for some reason were booked at the Holiday Inn in Santa Nella California, which is an hour away.
Before booking I ... read full review2 Replies - Latest reply on 10/08/2013
We booked our tickets from Krakow to Chicago return, plus travel insurance.
1 Replies - Latest reply on 10/24/2013Add reply
When we realized we had travel insurance that covered a trip to the USA
we canceled this policy only to find that Orbitz as well as the insurance company had both deducted premiums. The insurance company refunded theirs, Orbitz said we had been refunded by the insurance company, end of story.
Amazingly Bad Service
WORLDWIDE -- I had an exorbitantly priced 4-leg trip (to Minnesota, Australia, LA, and home). The university I was visiting in Australia asked me to stay an extra day and changed one leg of the flight by a day, and ... read full review1 Replies - Latest reply on 09/26/2013
I purchased business class tickets from Charlotte to Paris for our 10th anniversary trip for $6800--a splurge to say the least. I used Orbitz for the transaction. I purchased the tickets in May 2013 for our Sept 2013 trip--plenty of time to ensure convenient arrival/departure times and minimal layovers.
Sometime in June 2013, the return leg of our trip was cancelled without my knowledge. I received no notification of this. I only learned of this when I went to the site to review our itinerary. When I called Orbitz, I was told that, yes, the return flight reservation was cancelled, and that I would need to call British Airways to iron it out. BA, of course, told me that only Orbitz could fix this. Orbitz seemed to have little interest in correcting this major mistake. After 6 hours on the phone and talking with multiple different "supervisors", we got some new flights with very inconvenient departure times and huge layovers. No apologies. They absurdly made it seem like I was the problem, like it was somehow my fault.
The worst service of all time. No more Orbitz
My price of my flight was increased in the amount of time it took me to fill out the billing information to book. When I called the customer service desk for help, I was on the phone for 45 min, talked to 4 different people, and was disconnected three time. They requested my phone number in case of a disconnection. But I never received a call back, I had to call back each time and wait on hold all over again. Nothing was ever figured out, and they could not even locate the flight I was waiting to book (even though it was sitting on the computer screen in front of me, and I had given them all of the information).Add reply
I rented a car for my recent trip to New York. The company I rented from overcharged me, and Orbitz doesn't care. The car was filthy, and I didn't notice all of the garbage in the back until after I took it. I showed Orbitz all of the proof of the overcharging and the mess and they still didn't care. Don't use them. They told me that the price is just an estimate and the car company can charge anything they want. Use somebody else, I have never had this kind of trouble before.1 Replies - Latest reply on 08/08/2013Add reply