Orbitz Airline Tickets - Page 2

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1.0 out of 5, based on 9 ratings and
37 reviews & complaints.

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Orbitz No More For Me!
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- So, I booked tickets for my family of 4 on Orbitz. When I got the confirmation email, they had my husbands name as the passenger 3 times. I called the airline directly and they had all 4 of our names as I had originally input them. Now fast forward to the day before our departure. The seats I selected have all now vanished. They have all 4 of us all over the airplane. I chose seats for the sole purpose of keeping our two small children with us, not only that Orbitz is still showing my husbands name for 3 of the 4 passengers, and it get's even better. The time Orbitz is showing for the departure time is 10 minutes later than the actual departure time at the airline. On the return flight, Orbitz is show the departure time 30 minutes later than the airline. I will never, ever, ever use Orbitz again. Straight to the airline for me!
     
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trmn8r on 12/26/2012:
I've never used Orbitz, and I wouldn't. I always buy directly.

As for seat assignments, the direction of the industry currently seems to be to not guarantee seat assignments unless you pay a fee. OTOH, there is also a movement to require airlines to seat children next to their guardians, I believe.
custrelguy on 12/26/2012:
Hi,

My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL
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Orbitz doesn't care about its customers
Posted by on
Rating: 1/51
I booked a jumper flight round trip from Maui to Kauai. The flight from Maui to Kauai had been changed 3 times, and on the 3rd change, it was made for a time that I wouldn't even be on Maui. I called Orbitz to explain the situation, get options and found out that I was ultimately screwed. Orbitz contacted Island Air (another winning company) and Island Air told them that I had approved the change and that no refund would be issued. After complaining for over an hour, Island Air only offered a credit for a future flight. Fantastic, however, they only fly Hawaii and I live in New Jersey! Needless to say I will never be using Orbitz or Island Air ever again.
     
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CowboyFan on 07/27/2012:
Booking through a third party like Orbitz invites trouble, because everything has to be handled through them, instead of directly with the airlines. Use these third party services like Orbitz to find the flight, and then book directly with the airlines.
custrelguy on 07/27/2012:
Hi, christinmulligan,
This is Robert, and I am part of the Orbitz Customer Relations team. Please forward your Orbitz Record Locator to us at socialnetwork@orbitz.com. Please use my name in the subject line, so that I can investigate further.
Thank you for your patience, I look forward to hearing from you.
Sincerely,
Robert Woyach
Orbitz Customer Relations
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Do NOT book flights on Orbitz!!!
Posted by on
Rating: 1/51
Do NOT book your airfare using Orbitz. I booked 2 round trip tickets on a Sunday evening and logged on Monday morning to find that they were $80 cheaper. I called the customer service line and she told me that since it was within 24 hours she would refund my money free of charge and that I could go ahead and book the lower fare and expect to see the refunded fare in 7-10 days. Well 7 days passed and I called. The agent told me to wait until 10 days. 10 days passed and I called again. This time the agent told me that the money had been refunded and there must be an issue with my bank. I called my bank and they had not received any refund from Orbitz. I called Orbitz the following day and the agent told me that the airlines were not going to refund them the money so all they could do was credit my Orbitz travel account with the cancelled airfare. I told the agent that this was not acceptable and asked to speak with her supervisor. I was put on hold and the agent returned and told me that since I was informed that I would receive the money refunded NOT credited to my Orbitz account that they would refund my money within 7-10 days. Well it has now been 8 days and I have yet to see the $500 that I am missing. Lets just say I am one ANGRY customer and will NEVER use Orbitz again.
     
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custrelguy on 03/02/2012:
Hi Klarsen,

My name is Kristi, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Kristi
Orbitz Customer Relations
Chicago, IL

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Name changed without permission
Posted by on
Rating: 1/51
WASHINGTON -- When I received my itinerary the day before my flight I noticed they had my old last name not my new name that I had typed in the traveler information when booking my flight. When I called I was connected to a man I could not understand who after 20 minutes lost connection with me. I had to call back. After a long talk with the supervisor I then had to wait all day to get a call back from her (Kera) to find out they could not change my name. They put the blame on me saying their system is not capable of changing my name. I know for a fact I DID NOT put my old name. Their system automatically took my old information and changed it. Very Very unhappy and will not be doing business with them and I will tell anyone I know not to do the same.
     
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tnchuck100 on 02/25/2012:
Time and time again these third party booking sites prove they are totally incapable of handling any errors or problems. As I have said before: Your fault, their fault, nobody's fault; YOU are going to suffer the penalty.
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Orbitz booked my internal flights twice!!??
Posted by on
It appeared that I successfully booked overseas tickets on Virgin-Atlantic. I thought I had gotten them for under $1000 until I received an email after I paid that I would have to fork over extra for paper tickets. Not too happy but I had read the fine print earlier and was glad to have them in my hand.

The problem I have is when I went on Virgin-Atlantic website to look at my booking and reserve seats. First time was no problem. I went back a second time and VA website no longer recognized the airline record locator number. Two Virgin-Atlantic representatives said it was because Orbitz double booked the internal flights twice. Say what? I called Orbitz outsourced cust service spokes-hole and they couldn't find a double booking. I think VA would know a double booking when they saw one.

Further VA said that the way Orbitz issued the tickets was out of order but they would accept the tickets at the check-in counter.(Pheww!!) I remember Orbitz sent me an amended flight time notification. So I wonder if the glitch happened then.

I sure don't trust Orbitz to fix this because if they do it may not be for the better. I think I'll let this sleeping dog lie and keep my fingers crossed that my credit card wasn't double billed. At least I have tickets. I'll take my chances elsewhere but not with Orbitz.
     
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kjbpwb27 on 11/03/2011:
Update: RESOLVED!! I received an email from Viki @Orbitz Customer relations. Orbitz called Virgin-Atlantic and confirmed that I was right about the double booking and said this was a rare incident. Orbitz fixed my booking without having to issue new tickets and gave me a $75 credit for future travel. End of Story(I hope).
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Don't book with Orbitz.
Posted by on
I was trying desperately to book a ticket through Orbtiz that was from CPH to SAV to ROA to KOA to HNL to CPH. As you can see it was a complicated ticket, but I found it on your website and tried to book it a variety of ways. Each time I tried to pay for the ticket (this means I selected everyone, filled out information, etc.) an error occurred saying a certain portion of the flight was not available and reselect. I would reselect, fill out the information, etc. and the same error would occur. I literally used 2 hours trying to book it myself. No success. I then called customer support, where I spent another 2 hours giving trip details, passenger information, etc. and of course the same error occurred. I was somewhat insulted actually as I knew the same error would occur, I have booked numerous tickets online without problems so I am seasoned in computers, yet they just simply thought doing what I had done would work for them. Not only was the help slow (I am sorry, I don’t have anything against Indians, but I felt like banging my head in the wall when I was on the phone), they offered no assistance/explanation or anything regarding what I should do. I spent the remainder of the week repeating the same process. That means, I would try to buy the ticket online, it wouldn’t work, and then I would call support hoping for an explanation, they would take me through the same process again of having them try to book the ticket, and then no explanation or help or anything, just someone saying ’we can’t really explain why it is showing this ticket at this price’. I called and spoke to three separate agents, repeating the process, all were Indians, and all were useless. I ended up contacting United Airlines directly, purchasing the ticket with them, and actually for a cheaper price. All that being said, I thought someone should be advised of this issue. You really need to work on people with problem solving, such as, ’we don’t know what is wrong, but I will find out and have someone call you back’ or if you are having computer issues, to let it be known on the website. I can’t express or explain how many hours I invested trying to purchase this one ticket, and it ended up in complete failure. You can imagine how I feel about returning to Orbitz to book anything…
     
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MDSasquatch on 05/21/2010:
"I ended up contacting United Airlines directly, purchasing the ticket with them, and actually for a cheaper price."

Quote of the day in regards to Orbitz, Travelocity, Priceline, etc....
momsey on 05/21/2010:
As I was reading, I kept thinking "after so much trouble, why not just call the airline?"

Glad to see you did. I would have called them directly a lot sooner. But your review is good, except for you bringing the call center reps' nationality into it more than once. It really doesn't matter where they're from. If they were trained well, or if Orbitz's system worked well, it wouldn't matter where they were from.
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Cheated by Orbitz & Abandoned by Chase Bank
Posted by on
My husband and I were celebrating our 62nd birthday and retirement by taking a cruise from Barcelona to Miami leaving 12/3/07. Because it was a once in a lifetime vacation, we booked a business class outbound ticket leaving 12/1 through Orbitz. Orbitz's itinerary had us leaving ABQ on UA #6479 at 5:32 arriving in LAX at 6:35 PM, connecting to Virgin Atlantic flight #24 leaving LAX at 9:20 on to Heathrow then Barcelona (BA # 482).

We entered our credit card information on Orbitz's site and were charged $4,401.22 for the E-ticket on 01/31/07.

On Sept 26 I went to Orbitz to get seat assignments and was directed to United Airlines. I went to UA website and found that our outbound flight from ABQ to LAX had been cancelled however Orbitz's website said it was still unchanged. I then called Orbitz and they confirmed that the original UA flight had been cancelled by the airline and they changed us to a flight that was as follow. UA #726 leave ABQ 4:40 through Denver arriving in LAX at 8:24PM. Connecting to Virgin Atlantic flight #24 that left LAX now at 9:05. PM. (schedule change from the original). The Orbitz rep admitted that this was an illegal connection.. and I knew it was not only illegal but impossible. They said there was no alternate flight so they would request a refund from Virgin Atlantic. I followed up with a call to Virgin Atlantic and they said I needed to resolve it with United. I called United Airlines and said that only Orbitz could issue the refund. I called Orbitz several times on hold for hours (literally). I offered to take a Southwest flight so that at least we could link up with the Virgin Atlantic portion and go from there.

They said that if we didn't check in for the UA leg (the impossible connection) the whole ticket was was cancelled. Time was running out. We we're now committed to Celebrity Cruise line for $9,400 and had no flight out. Time was running out. We contacted Chase Bank which was the credit card used. They suggested we go ahead a book a flight to Barcelona to at least not lose our cruise vacation and Chase would recover the money from Orbitz. We had Celebrity book us a flight which we ultimately took charging us $5455.80.

Away we went... and home we came. Now, Chase says that the 131 days from the original transaction (1/31/07) has been exceeded and there is nothing they can do to recover our funds. My husband and I have worked hard all of these years and saved for this trip of a lifetime only to be cheated by Orbitz and abandoned by Chase Bank.
     
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moneybags on 01/13/2008:
Congratulations. Contact the bank management again. What date did you ORIGINALLY involve the bank. If it's within the time allotted, they should do what's right. For any future travel, it's well worth getting a travel agent to help. It may cost a few dollars extra for the airline portioln of the ticket, but it will be well worth it.
Ben There on 01/13/2008:
The refund should come from the airline via Orbitz - the airline has the money, but Orbitz has to start the process of getting it back to you which they don't seem to want to do.
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Charged For Tickets With No Reservations!
Posted by on
SCHENECTADY, NEW YORK -- On March 26th I was in the process of making online airline reservations for 2 on Orbitz's site. Initially, the card was rejected because I transposed a number when entering our tele nos. It took me some time to realize the error but I corrected it and hit submit. Instead of receiving a confirmation or a page with my invoice & ticket info,I was bounced back to their home page so I knew something was amiss. I immediately called Orbitz & the rep could not find any reservations booked for us & said that I probably timed out on the site. He never said any charges had been placed against my card & I purchase online regularly & if there's a prob w/ my cr card no charges are made against it so this possibility never crossed my mind. Therefore, I re-placed the order for tickets. However, the 2nd order was denied & this time I had no idea why. As a result, I called the cr card company to find out why. They stated I already had the 1st charges on my card & by trying to place another charge for tickets, I went over the limit. Since I actually had no reservations, or services rendered, they instructed me to call back Orbitz, have Orbitz call them & authorize the cr card company to remove the charges. I then implemented a 3-way conference call between myself, Orbitz & my cr card co. After much time on the tele, my cr card co assured me the charges were removed. (I will say the Orbitz rep was very helpful - never try to resolve issues w/ a sales rep) however, unknown to me, even tho the 2nd attempt had been declined, once again, Orbitz had put a charge on the cr card for the tickets! I don't know how any additional charges could have been placed since the order had pushed me over my limit. I can only guess that when the 1st transaction was voided & my credit was available, they went through. But!!! Because that transaction was initially declined, just like in the 1st case, no tickets were issued but I got charged anyway! Unbelievable. I spent hours back & forth on the tele: between the cr card co & Orbitz I was told the charges would just automatically come off in 24 - 48- 72 hours, depending on who I talked to. By Friday, March 30 - the charges were still on my card! On Friday I once again did a conference call bet Orbitz & my cr card company. Supposedly the cr card supervisor was removing the charges & put myself & Orbitz on hold. After 15 min, I got disconnected! I called my cr card co & now was told, it will take 5 bus days! The Orbitz rep never bothered to call me back although they have my cell phone number & my acct information. 5 Days later & I can not book flite reservations. My concern is this: how can I be charged for a transaction that was not able to be completed for whatever reason? If my cr card is declined, Orbitz should never be placing charges on my card! Even reading this as I write it, makes no sense. I got charged by Orbitz twice for tickets but no reservations were completed. They have almost $3000 of my money & I have no tickets whatsoever.

As a result, I can not place my order for tickets for a trip where lodging is already pd in full. The flights are getting filled up and fares are increasing almost daily. I need these charges off my card to repurchase tickets. In addition I am being charged interest on a transaction that did not occur. If I am not able to book the flights I need I risk having to relinquish my lodging reservations. This means a loss % on my deposit & possibly not being able to find other lodging to coincide with plane tickets &/or time off.
Again, I reiterate: Orbitz should never be placing charges on a cr card when no services are rendered!!
     
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Doe3001 on 03/30/2007:
Welcome to the "online travel site victims club" . Did you read my profile? You might identify with the situation.
Hugh_Jorgen on 03/31/2007:
Make sure you don't also get dinged for "over limit" charges from your CC company.
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Orbitz Charges Service Fees
Posted by on
Just received my credit card statement and was surprised to see a separate line item charge of $13.98 from Orbitz. Called their Customer Service and was told Orbitz charges a service fee on top of the airline price listed.

Supposedly there was somewhere in the booking process that indicated Orbitz charges a service fee, but not anywhere that I saw. I was certain their advertising states that no service fees, but can't find anywhere on their web site whether they charge or not.

BUYER BEWARE - ORBITZ CHARGES SERVICE FEES !!!

I certainly won't be using Orbitz ever again.
     
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Skye on 09/10/2011:
What I found:

Does Orbitz charge service fees?

Flights

Orbitz does not charge a booking fee on single-carrier, standalone flights that originate in the U.S., Canada, Mexico and the Caribbean.

Flight reservations that do not qualify for 'no booking fees' may include a fee of up to $11.99.

Paper tickets will include any airline-imposed fees and delivery charges.

For reservations made over phone, Orbitz will add a non-refundable $25.00 to each air ticket.

Hotels
Orbitz earns a service fee on some online hotel transactions. The "Taxes and Fees" line includes a fee we charge and retain in exchange for the services we provide in facilitating your transaction with the hotel. There is no additional fee for booking a hotel reservation by phone.

Cars
There are no booking fees for a standalone car reservation made online at Orbitz or by phone.

Vacation Packages
Orbitz displays the full price of your package in the booking path. There are no additional fees for packages reserved online or by phone.

Cruises
For all cruise reservations, a non-refundable fee of $24.99 will be charged by Orbitz to book a cruise.



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Orbitz's price assurance has little real value.
Posted by on
Orbitz's low price assurance is not a good value. Airlines typically have their own low price assurance guarantee. It works 100% of the time. Orbitz's guarantee only works when "another Orbitz customer" books a lower price for the same itinerary. The chances of that is close to zero. Orbitz's price assurance has little real value.

I tried to negotiate a Orbitz voucher but they were very firm about the deceit they promote. Expedia is much more customer friendly.

Next time I will book through the airlines directly. Check to see if the airlines have a low price guarantee.
     
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Alain on 04/30/2011:
Booking directly will save you a lot of aggravation even if it's not the absolute lowest price.
Ben There on 04/30/2011:
The difference between Orbitz and an airline's low price guarantee is that the airline guarantee is only valid for 24 hours from your time of purchase.

Its a little known fact that most airlines will refund your ticket during this 24 hour window for any reason whatsoever. Lets say you purchase a ticket from an airline today for $300, and tomorrow it is $250... With the guarantee they will give you back $50, but they still keep you as a passenger and you still keep your flight. The alternative was you could have cancelled, gotten your money back and purchased on another airline.

The Orbitz difference is that the guarantee continues till your trip departs, so if the price drops 8 weeks after you purchase your ticket you might have a chance of getting your money back. The big catch is it will only happen if someone else purchases the same trip as you.
Betty on 06/11/2011:
Orbitz does not send you a detailed receipt of your purchase. I booked for a trip for a lower amount but my credit card bill was much higher. When I emailed and asked for a receipt they sent the itinerary. I called and asked for a receipt, they sent an itinerary. Why isn't the FCC on this about this company's policies. Total unfair booking practices. Never deal with Orbitz. Book directly with the airlines!
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