LOS ANGELES, CALIFORNIA -- So, I booked tickets for my family of 4 on Orbitz. When I got the confirmation email, they had my husband's name as the passenger 3 times. I called the airline directly and they had all 4 of our names as I had originally input them. Now fast forward to the day before our departure. The seats I selected have all now vanished. They have all 4 of us all over the airplane. I chose seats for the sole purpose of keeping our two small children with us, not only that Orbitz is still showing my husbands name for 3 of the 4 passengers, and it gets even better.
The time Orbitz is showing for the departure time is 10 minutes later than the actual departure time at the airline. On the return flight, Orbitz is show the departure time 30 minutes later than the airline. I will never, ever, ever use Orbitz again. Straight to the airline for me!
I booked a jumper flight round trip from Maui to Kauai. The flight from Maui to Kauai had been changed 3 times, and on the 3rd change, it was made for a time that I wouldn't even be on Maui. I called Orbitz to explain the situation, get options and found out that I was ultimately screwed. Orbitz contacted Island Air (another winning company) and Island Air told them that I had approved the change and that no refund would be issued. After complaining for over an hour, Island Air only offered a credit for a future flight. Fantastic, however, they only fly Hawaii and I live in New Jersey! Needless to say I will never be using Orbitz or Island Air ever again.
Do NOT book your airfare using Orbitz. I booked 2 round trip tickets on a Sunday evening and logged on Monday morning to find that they were $80 cheaper. I called the customer service line and she told me that since it was within 24 hours she would refund my money free of charge and that I could go ahead and book the lower fare and expect to see the refunded fare in 7-10 days. Well 7 days passed and I called. The agent told me to wait until 10 days. 10 days passed and I called again. This time the agent told me that the money had been refunded and there must be an issue with my bank. I called my bank and they had not received any refund from Orbitz.
I called Orbitz the following day and the agent told me that the airlines were not going to refund them the money so all they could do was credit my Orbitz travel account with the cancelled airfare. I told the agent that this was not acceptable and asked to speak with her supervisor. I was put on hold and the agent returned and told me that since I was informed that I would receive the money refunded NOT credited to my Orbitz account that they would refund my money within 7-10 days. Well it has now been 8 days and I have yet to see the $500 that I am missing. Let's just say I am one ANGRY customer and will NEVER use Orbitz again.
WASHINGTON -- When I received my itinerary the day before my flight I noticed they had my old last name not my new name that I had typed in the traveler information when booking my flight. When I called I was connected to a man I could not understand who after 20 minutes lost connection with me. I had to call back. After a long talk with the supervisor I then had to wait all day to get a call back from her to find out they could not change my name.
They put the blame on me saying their system is not capable of changing my name. I know for a fact I DID NOT put my old name. Their system automatically took my old information and changed it. Very very unhappy and will not be doing business with them and I will tell anyone I know not to do the same.
I was trying desperately to book a ticket through Orbitz that was from CPH to SAV to ROA to KOA to HNL to CPH. As you can see it was a complicated ticket, but I found it on your website and tried to book it a variety of ways. Each time I tried to pay for the ticket (this means I selected everyone, filled out information, etc.) an error occurred saying a certain portion of the flight was not available and reselect. I would reselect, fill out the information, etc. and the same error would occur. I literally used 2 hours trying to book it myself. No success.
I then called customer support, where I spent another 2 hours giving trip details, passenger information, etc. and of course the same error occurred. I was somewhat insulted actually as I knew the same error would occur. I have booked numerous tickets online without problems so I am seasoned in computers, yet they just simply thought doing what I had done would work for them. Not only was the help slow (I am sorry, I don't have anything against Indians, but I felt like banging my head in the wall when I was on the phone), they offered no assistance/explanation or anything regarding what I should do.
I spent the remainder of the week repeating the same process. That means, I would try to buy the ticket online, it wouldn't work, and then I would call support hoping for an explanation, they would take me through the same process again of having them try to book the ticket, and then no explanation or help or anything, just someone saying "we can't really explain why it is showing this ticket at this price". I called and spoke to three separate agents, repeating the process, all were Indians, and all were useless. I ended up contacting United Airlines directly, purchasing the ticket with them, and actually for a cheaper price.
All that being said, I thought someone should be advised of this issue. You really need to work on people with problem solving, such as, "we don't know what is wrong, but I will find out and have someone call you back" or if you are having computer issues, to let it be known on the website. I can't express or explain how many hours I invested trying to purchase this one ticket, and it ended up in complete failure. You can imagine how I feel about returning to Orbitz to book anything…
SCHENECTADY, NEW YORK -- On March 26th I was in the process of making online airline reservations for 2 on Orbitz's site. Initially, the card was rejected because I transposed a number when entering our telephone numbers. It took me some time to realize the error but I corrected it and hit submit. Instead of receiving a confirmation or a page with my invoice & ticket info, I was bounced back to their home page so I knew something was amiss.
I immediately called Orbitz & the rep could not find any reservations booked for us & said that I probably timed out on the site. He never said any charges had been placed against my card & I purchase online regularly & if there's a problem with my credit card no charges are made against it so this possibility never crossed my mind. Therefore, I re-placed the order for tickets. However, the 2nd order was denied & this time I had no idea why. As a result, I called the credit card company to find out why.
They stated I already had the 1st charges on my card & by trying to place another charge for tickets, I went over the limit. Since I actually had no reservations, or services rendered, they instructed me to call back Orbitz, have Orbitz call them & authorize the credit card company to remove the charges. I then implemented a 3-way conference call between myself, Orbitz & my credit card company. After much time on the telephone, my credit card company assured me the charges were removed. (I will say the Orbitz rep was very helpful - never try to resolve issues with a sales rep.)
However, unknown to me, even though the 2nd attempt had been declined, once again, Orbitz had put a charge on the credit card for the tickets! I don't know how any additional charges could have been placed since the order had pushed me over my limit. I can only guess that when the 1st transaction was voided & my credit was available, they went through. But!!! Because that transaction was initially declined, just like in the 1st case, no tickets were issued but I got charged anyway! Unbelievable.
I spent hours back & forth on the telephone: between the credit card company & Orbitz I was told the charges would just automatically come off in 24 - 48- 72 hours, depending on who I talked to. By Friday, March 30 - the charges were still on my card! On Friday I once again did a conference call between Orbitz & my credit card company. Supposedly the credit card supervisor was removing the charges & put myself & Orbitz on hold. After 15 minutes, I got disconnected! I called my credit card company & now was told, it will take 5 business days! The Orbitz rep never bothered to call me back although they have my cell phone number & my account information.
5 Days later & I cannot book flight reservations. My concern is this: how can I be charged for a transaction that was not able to be completed for whatever reason? If my credit card is declined, Orbitz should never be placing charges on my card! Even reading this as I write it, makes no sense. I got charged by Orbitz twice for tickets but no reservations were completed. They have almost $3000 of my money & I have no tickets whatsoever.
As a result, I cannot place my order for tickets for a trip where lodging is already paid in full. The flights are getting filled up and fares are increasing almost daily. I need these charges off my card to repurchase tickets. In addition I am being charged interest on a transaction that did not occur.
If I am not able to book the flights I need I risk having to relinquish my lodging reservations. This means a loss % on my deposit & possibly not being able to find other lodging to coincide with plane tickets and/or time off. Again, I reiterate: Orbitz should never be placing charges on a credit card when no services are rendered!!
It appeared that I successfully booked overseas tickets on Virgin-Atlantic. I thought I had gotten them for under $1000 until I received an email after I paid that I would have to fork over extra for paper tickets. Not too happy but I had read the fine print earlier and was glad to have them in my hand.
The problem I have is when I went on Virgin-Atlantic website to look at my booking and reserve seats. First time was no problem. I went back a second time and VA website no longer recognized the airline record locator number. Two Virgin-Atlantic representatives said it was because Orbitz double booked the internal flights twice. Say what? I called Orbitz outsourced customer service spokes-hole and they couldn't find a double booking. I think VA would know a double booking when they saw one.
Further VA said that the way Orbitz issued the tickets was out of order but they would accept the tickets at the check-in counter. (Pheww!!) I remember Orbitz sent me an amended flight time notification. So I wonder if the glitch happened then.
I sure don't trust Orbitz to fix this because if they do it may not be for the better. I think I'll let this sleeping dog lie and keep my fingers crossed that my credit card wasn't double billed. At least I have tickets. I'll take my chances elsewhere but not with Orbitz.
I booked flights for myself, my daughter and my niece to Mexico in October. At that time, the return flight was 1/2 empty, with plenty of seats. I chose my seats. When I logged back in to check my flight, my seats were missing, I requested them again. This happened at least 6 times, so I contacted Orbitz. I was told there was nothing that they could do because it was a codeshare flight. I continued to try to get my seats, while watching the flight fill up. Others were clearly able to get confirmed seats. Why wasn't I?
Now, there are no seats open on the flight and I may be stuck in Mexico as the flight is on a holiday (January 1). If we do not return home that night, my niece will miss her flight to return home and I will be on the hook for an additional ticket! Not to mention, the children will now most likely be seated next to strangers if we actually get on the flight.
Orbitz has a small box where they put their own check mark in it that say in very small letters that give them the right to change your departure and arrival locations if they choose to. I had set up a location in Michigan for my daughter to leave from where if the weather is bad at that time, she wouldn't have to drive far to the airport, but now Orbitz let me pay for it and then switch the departure 80 miles away to another airport.
Why can't they put this in big bold letters rather than a very small box where they have already made there check mark? The same thing has happened to my friend. Very misleading and they won't give my money back and want to charge me more to switch my flight than what I had already paid for the 1st ticket. It's a scam, no other way to say it...
I found and purchased airline tickets on Orbitz. First they charged a $21+ fee, despite a big flag that said "No Fees" next to Flights. Second, they did not offer the lowest price as I soon discovered. Third, I immediately sent them proof that there were lower fares on the same flights and a request for refund. They said, after their very short deadline, that they could only take claims using their form which was not on their site where they said it was. I pointed out all this to them, and they refused to explain anything more in writing, but tried to switch me to a phone number. They are terrible and expensive. No reason at all to use them.