ONTARIO -- I booked a Super 8 Motel in Toronto for my daughter's birthday based on the pool. It was a 2 1/2 hour drive. We arrived to find the pool closed. My daughter and her friend were devastated. The receipt at the hotel said Orbitz. That was the company that booked the room but I booked through ReSaver.com. When I booked a $94 room it magically changed to a $138 room without warning us about fees. When I tried to phone ReSaver the message said to phone the motel directly and hung up. The motel phoned Orbitz for me.
The first operator said ReSaver was their sister company but they are not responsible for their bookings. I said "Orbitz is on my receipt, how can you claim absolution and let these kids cry?" I asked for her manager. He just said he knew nothing about ReSaver. I again said "I booked through them but you made the reservation with the motel". He said he knew nothing about it, said sorry and hung up. Terrible company. Please don't use them.
CHICAGO, ILLINOIS -- On Saturday 8/3/2013 I booked a room at a hotel in Oregon through Orbitz. When I arrived at the hotel I was informed that they did not have a reservation and they had no rooms. After telling them it was on Orbitz they told me they had been full all day but Orbitz kept sending them rooms and it was not their problem. THIS ROOM WAS PRE-PAID AND I WAS CHARGED AND GOT A CONFIRMATION!!!
I called Orbitz, and the agent who was obviously speaking English as a second language called the hotel, was told they were full and then blamed everything on the hotel. The most he was willing to do was to cancel the reservation. When I asked about another room he wanted to do nothing until I asked for a supervisor. I was then told he called every other hotel showing as available and told they were full and it was the fault of each hotel and not Orbitz. He told me to book another online that I did and then came back and told me they were full as well after they charged my credit card again.
He only offered to refund the first charge in five days and wanted to do nothing else until I demanded. There was no customer service, I was lied to about what hotel's he called, the website does not display proper rooms available but they sure do instantly charge your credit card but they are not willing to refund for their errors.
I told them it was their responsibility to find me another room and to pay for it which he said his supervisor said they couldn't do (after I was told no supervisors were available) and then after pushing they said they could find a room 25 miles away, gave me a name of a hotel but would not give me directions. I didn't know where I was at the time. When pressed for directions he then hung up on me. I called back and was told the only note in the account was that I agreed to a refund of the first hotel and that was it.
Needless to say I was left stranded and without a room that night by Orbitz. Yes, you still charged my card! When I contacted them about the charges they claim that I stayed at the second hotel which I was told was full after making the reservation. NEVER NEVER book through Orbitz or trust what they say they have in room inventory.
MONTANTA -- American Inn in St. Joseph, MI, was by far the worst hotel I'd ever been in; dirty floors, water standing in the bathroom, dead bugs by the wall, no AC, stained and grey towels. My brother-in-law, Myron, booked three rooms for July 9 and 10, 2015, through Orbitz. When he told the person at the desk that the rooms were far less than satisfactory, the person lied, as he later found out, about the manager's name. When he tried to arrange for a refund through Orbitz, he got no help, just a run-around - repeated lies and lack of assistance. Bottom line - never do business through Orbitz.
I booked a hotel through Orbitz and when I called the hotel directly to request a room that would allow my dog I was informed that the room rate was lower than what Orbitz charged me. I was also informed that the current rate would be higher but even that rate was less than what I was charged by Orbitz.
I contacted customer service through their website and was told that they have a contract with hotels for lower rates and that they still have lower rates than if I were to contact hotels directly to make reservations. Obviously this is untrue since the current rate at the hotel is less than what Orbitz offered or charged. I expressed my disappointment and disapproval of the practice of Orbitz but basically got no type of resolution. I will NEVER use Orbitz again.
I made a reservation via Orbitz a while ago. I went to cancel it today - and it told me it was "non-refundable". Whatever, I thought it was just a reservation. Apparently, I forgot I had pre-paid the room and when I contact customer service - nobody could help. Too late - I already cancelled. So no money and no room.
I can't imagine that I'm the first person to forget they've pre-paid for a room. I've made other reservations over the years and have never had an issue changing reservations. This is the kind predatory treatment I expect from the airlines, not a customer service based on-line travel agency. So, I've learned my lessons. Double-check everybody carefully when making travel arrangements. Pay better attention when making changes because that's where I missed the non-refundable part. Don't use Orbitz since they wouldn't help except for the offer of a $20 voucher.
I just booked with Orbitz and the language on the hotel cancellation policy lead me to believe that it could be canceled anytime before 24 hrs without penalty but after 24 hrs before the date of arrival I would be charged half the rent. In fact, no matter when the hotel was canceled, I have to pay half the rent for the entire stay! I will NEVER book on Orbitz again. I called the hotel and they would have gladly canceled the reservation without penalty, but cannot do so because I booked through Orbitz. So I plan to use Orbitz to search for availability only, but will never book through them again!!!!
CHICAGO, ILLINOIS -- I booked a hotel room with Orbitz on 5/29/14. The room was for my fiance's 40th birthday on 7/30/14. I booked a room at the Dunhill Hotel in uptown Charlotte. When we arrived to the front desk for check in, the clerk informed me that they were oversold and I did not have a room. I was so incredibly disappointed. Orbitz never contacted me or told me about this ahead of time. The hotel clerk informed me that they told Orbitz about the situation in advance. Other hotels in the area were sold out as well. I will never book with Orbitz again.
I want Orbitz to refund me my money. It's completely ridiculous that they do not contact their clients to let them know when a service cannot be provided. They should have contacted me ahead of time, found a different hotel for me and covered any variance in the price.
SALINAS, CALIFORNIA -- We were trying to book a room at the Holiday Inn Express in Salinas California, but for some reason were booked at the Holiday Inn in Santa Nella California, which is an hour away. Before booking I checked all the relevant information, as I was aware the one in Salinas was booked, and I've been burned by Orbitz before, NEVER AGAIN! The dates were correct, the location was correct, the price was right, everything looked good.
Fastforward to when I open my email. The room is booked in Santa Nella. There is a cancellation fee, which I was aware of, but only agreed to under the context of renting a room in Salinas... So disappointing, such a headache to try to refund, ended up filing a Visa dispute with my bank, but they are even fighting that. Must not be going so well with Orbitz right now. Maybe I'll start check My3Cents before dealing with online companies from now on.
I will never book with Orbitz again. After getting an e-mail confirmation of my hotel reservation we drove 300 miles only to be told that the hotel is full. I called Orbitz and after spending 2 hours with them on the phone with 3 different people. They sent us to another hotel but turned out they booked us for the following night. It was the worst vacation of my life. After all that they had the audacity to charge my bank account for the hotel. Then it took me another 40 minutes to explain to the incompetent supervisor that they need to refund me because we did not step a foot in either of the hotels.
I had an emergency and needed to cancel the reservation I made 2 hours prior. I called the hotel to cancel and they told me I had to call Orbitz direct. That is when the waste of my time began. I gave the CSR my information and I Sat on hold while I waited for him to contact the hotel. Then I had to wait on the phone while he had to send them a fax! I was sitting on hold a total of 15-17 minutes. Why was it necessary for me to sit on hold while he did his work? I offered nothing while he talked to the hotel nor while he faxed the hotel. Better yet, why couldn't I cancel with the hotel directly?! I can assure you I will only make my reservations direct in the future.