Preview Review

Next Review

Orbitz Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
God How I Hate This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

God how I HATE this company!!! It's not that Priceline or the other ones are much better - they all have outsourced their operations to the Philippines and India - which has caused the customer service level to severely decrease. What is really upsetting me right now is the past week and a half I have NOT BEEN ABLE TO CHANGE MY FLIGHT ONLINE - which I NEVER had a problem before. So that forces me to call the Philippine call center and get someone who insists on reading from a script and quoting me much more money to change a flight. Unreal. Horrible customer service.

Replies
Amazingly, They Are Very Overpriced Compared With Each Airline Website Itself!!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I have done business with Orbitz for a number of years. The assumption was that they were a low cost alternative. Now that I have been checking their prices vs those of each separate airline, I find that they are at least 50% more expensive - a $200 fare could be at least $300.

From now on I am going to treat Orbitz the way I did Best Buy back in the day when we all went to Best Buy, looked things over and then bought at Amazon or some other web provider. I will look on Orbitz to see about a flight - non-stops? decent fares? time? etc? - and then go to each airline I find out about and actually book elsewhere if what I have found recently is generalizable. This is serious stuff, and I might guess that the same could be said for other consolidators as well, including Expedia and their ilk.

Replies
DO NOT USE orbitz or AVIS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- Booked a deal to rent a car thru Orbitz, two days prior to trip. One way trip. I couldn't pick the location in which to pick up from. Then couldn't extend drop off time. Got to car rental place, car is not ready. Couldn't RUN credit check because of debit card usage ( it's a bank card that has Visa logo and can be run as credit card any where else) until they got car. Waited six hours to essentially not get car. And not be able to have secondary driver either. Called AVIS corporate, they said to wait till four then call back, called after unable to rent a car and was told there was nothing they could do as the reservation was made thru Orbitz. Called Orbitz customer service to lodge complaint about issue and to get refund for pre paid insurance, which had I needed to make a claim would have to go thru Orbitz, not the car insurance place, which was not explained to me at time of purchase. The insurance payment while immediately was withdrawn the refund will take several days to be applied. Customer service kept saying we have no control over the car rental place, nor it's company policies. What is the point of using Orbitz to book online if they can not help to remedy the situation or be of any usage when things are not going to plan. SIX HOUR WAIT, to late to book another car, delayed my trip and will cost me an additional $400 dollars to rent a car directly thru Enterprise, but honestly Enterprise had the BEST CUSTOMER SERVICE, I have dealt with all day.
Horrible horrible horrible, I will never use Orbitz or Avis again. Stick with Enterprise.

Replies
Airline Booking
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I used Orbitz for the first and last time today. I booked a roundtrip flight through them on Spirit Air. They did not offer a way to add baggage fees (which are cheaper at the time of booking) and they did not send me a confirmation for my flight. I had to call customer service for my confirmation number and Spirit wouldn't give me the reduced baggage costs because the reservation had already been made. I had to cancel the reservation (hope I get my money back) and re-book the flights through the Spirit website which I should have done in the first place.
Question-why would anyone book through Orbitz?

Replies
Advertisement
Rip Off Booking Fee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Beware of Orbitz as they have figured out a way to cash in on the trend of gouging for fees. I was a long time user of Orbitz, but recently I made a reservation the usual way and after I paid for the reservation, I saw they charged an almost $45.00 'booking fee'. When I called them and complained they said that is what they charge for economy fare bookings and too bad if I don't like it. My suggestion is that when you book airfare you see what they charge, and if they attempt to add the rip-off fee that you then go and book direct with the airline and you will save some good money. It is a shame, but another site now on the airline rip-off bandwagon.

Replies
Messed Up Name on Ticket
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a flight from Spokane to Seattle for my wife and I 3 weeks ago on Alaska Air. A few minutes ago when I checked in on line with Alaska Air I saw that they had run our first and middle name together - no space between first and middle name and dropped the capital letter for the first letter in the middle name. At first I assumed that it was a mistake on Alaska Air's part. No. It turned out to be the way Orbitz transmits the information to Alaska Air. When I contacted Orbitz I was not given a satisfactory answer. I will never use Orbitz again.

Replies
Orbitz Is a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Most horrible travel booking experience I've ever had. Book a cruise for December and was offered a free drink package that included the tips. Before I paid I took a screenshot that included the drink special however when I paid and continued the order the package was for 250 minutes of internet after I clicked continue with my credit card information.

I called and waited 50 minutes for a representative just for someone to pick up and drop the call on me. I called back, waited 30 minutes, was told by the Orbitz representative that I needed to talk to someone in the cruise department so I waited another 45 minutes. Some lady picks up the phone and after listening to my issue said that I contacted Expedia...BS!!!

I called again and the lady who picked up looked into my issue and told me that I should never book cruises online but need to call in it because when you book online you never get the bonuses correct due to it always defaulting to the lowest available bonus. She starting arguing with me that I should never use the online booking because I'm acting as my own travel agent.

She wants me to pay an extra $200 for the drink package. I ask her to cancel the whole transaction and after 30 more minutes on the phone she comes back and say her supervisors agreed to cancel for a $100 cancellation fee. This was just the most outrageous experience I've ever had!!! How does this company stay in business? Stay away folks!!! I'm going to warn everyone I can!

Replies
Incompetent Travel Agent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

In June 2014, my husband and I booked a cruise on the Royal Caribbean Quantum of the Seas for February of 2015, for our family of 6. We booked through Orbitz, fairly confident that they were a reputable company. (In the future, I will be booking directly through the cruise lines). Here is just a sampling of what happened.

Our travel agent admittedly "lost" our phone number, and numerous phone calls went unanswered. Our travel agent did not find us any "deals", nor did she do anything that I couldn't have done online. Our credit card was compromised 2 times after booking this cruise (not used anywhere else). I specifically asked that gratuities were pre-paid. This did not happen and thousands of miles out to sea, I am seeing daily gratuities added on to our sea pass account!

The cruise line, RCI, gave me a courtesy call to Orbitz. At this time, I was lucky enough to be on hold for half the time and then speak to a wise guy agent who didn't think I should be upset, and didn't find any notes in the system to indicate my request. We did have a nice vacation, however, I am NEVER booking through Orbitz again, for anything.

Replies
Advertisement
Orbitz Worst Online Flight Booking Company Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itinerary with a flight leaving at 6 am. They put my 7yr old son as the primary on the account and would not speak to me as I was not the primary. Really? I was transferred back into the system over 3 times. The automated system when I called in was choppy and not functioning properly. I had to call several different times just to get the system to work.

When I finally got to speak with a representative I was told that the free cancellation did not exist even though it is right on the purchasing page. I was told that to get this resolved they needed to speak to my son and put me back in the phone system. The next person said that he would look into it and then told me that I was a minor according to the computer and could not talk to me that my son (who is 7yr old) was the adult and therefore they needed to talk to him. Well sorry but he is currently in the 2nd grade and in school! I went ahead and canceled this ticket online (see it really is free to do this dumb reps.). I will never use Orbitz again!

Replies
Orbitz.com Blew It! A Courtesy Call Would Have Saved Me $400
By -

Dec 22 my biz partner tried ordering 2 tickets online. He had some issues so called customer service. After spending over an hour on the phone the rep gave him a confirmation number and told him there would be an email confirmation coming w/in 24 hrs. An hour later he got the email and did what many people do, he filed it away w/out reading it. Feb 8th he wanted to check our itinerary so he opened the email and noticed it said the order was canceled. The subject line didn't mention anything about "canceled order". It did say "action required" but it was the last thing in a long subject line that was too long to fit in the subject quick view.

We both got online, right away, to look at other flights and noticed the cheapest flight was now almost double the price we thought we locked. This being unacceptable to us I got on the horn w/an Orbitz service rep. The first call dropped and no call back. On the second call I spoke w/a friendly agent. I told her my problem mentioning that there should have been a call made to us way back when the order was cancelled to let us know we needed to find another flight. In my opinion when dealing with limited flights and constantly changing prices, an email is not a good way to let a customer know an order was cancelled.

I told the service rep I expected to get a flight close to the times we thought we had booked and for the same price. I had to escalate to a manager because the CSR didn't have the power to satisfy us. It ended up that the manager didn't have the power or was unwilling to take responsibility and pony up $400 for their lack of service. She offered a $50 voucher but that was not acceptable. She said that's all she could do.

I am still very unsatisfied with Orbitz and will not do future biz w/ them and I have made it my mission to spread the word. Be careful readers. Everything is fine until you have an problem. Good companies are able to build lifelong loyalties by taking responsibility for their weaknesses/mistakes. Orbitz had their opportunity but blew right over it.

Replies
Top of Page | Next Page >

Orbitz Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 49 ratings and
152 reviews & complaints.
Contact Information:
Orbitz
500 W Madison Street
Chicago, IL 60661
312-894-5000 (ph)
312-894-5001 (fax)
www.orbitz.com
Product/Services
Compare Travel Services