Price Assurance is misleading
Price Assurance is a feature of Orbitz that guarantee the lowest fare for you. It works like this "You buy a ticket today. If between today and day of your departure the price goes down you get the ... read full review8 Replies - Latest reply on 12/08/2010
Use Expedia Not Orbitz
DC is shutdown. I called to change a business trip. $256 dollars later and 1 hour on the phone and fees all over the place. I will never, never book any of my $450,000 in yearly travel costs through ... read full review18 Replies - Latest reply on 03/02/2010
Why is this even legal?
LANCASTER, CALIFORNIA -- My mother had a hip replacement, in Illinois. I live in southern California. I bought a round-trip ticket on an American Airlines flight, THROUGH ORBITZ.COM, from Los Angeles to St. Louis, knowing well ... read full review16 Replies - Latest reply on 12/28/2007
Beware of Orbitz.com Scams
I booked airline tickets for my family of four (including two minors) from Los Angeles to Rome via Detroit. There were four flight segments (on Northwest) : Los Angeles to Detroit, Detriot to Rome, Rome ... read full review7 Replies - Latest reply on 09/30/2009
Made good on car rental price
SAN FRANCISCO, CALIFORNIA -- Orbitz, which I have used for many years, shows the price of renting a car listed as Total Cost once you complete the booking process. As car rental prices change, I booked a Full size car for 4-4-12 ... read full review2 Replies - Latest reply on 02/20/2012
I booked a ticket via Orbitz last night. I paid for the ticket and I assumed that the flight is booked. So I went and made other arrangements including purchasing the return ticket on a separate website.
3 Replies - Latest reply on 06/07/2013Add reply
Later, I received an email that the flight has been cancelled. I called Orbitz today, and after over an hour of wait over the phone, they said that they fixed the problem. Again after a while I received this email that the flight is cancelled. I called again but this time I waited over 2 hours! and finally they said that there was cancellation from the airline and they cannot issue a ticket! And they will not be responsible for the return booking I made!
Pay attention to the warnings when booking through Orbitz. They will book you with long layovers and no accommodations and then hide behind policy instead of taking care of customers to correct the problem. It also does not help that every time you get someone on the phone you better sit down and prepare for an hour long phone call, apparently no one at Orbitz knows the answers to anything so the spend an hour asking their supervisors. Horrible customer service and in-experienced reps makes for a very very bad experience. DON NOT BOOK THROUGH ORBITZ!!!!! Use Kayak or book directly through the airlines. 1 Replies - Latest reply on 12/04/2011Add reply
So, I wanted to buy tickets for a roundtrip flight from New York to Houston. I could not access Priceline because the price was down. I thought, hey, how about another website like Priceline? On my safari page, I found Orbitz. so I found the same fare and they said they do not charge extra fees for flights. They lied. This is why- I bought the tickets, but apparently my card would not let it authorize it. So what did they do? Instead of canceling the money, they charge it, but they said I typed in something wrong on my billing information. I thought why not enter it again, and I did and still nothing came up. So I am like, why not check my bank account. Apparently, the company charged me 4 extra dollars for just having to hit the submit button. Now I have to call my bank and then talk to them about it even after I called the company. And by the way, they have bad accents and a bad line so I could not even understand them correctly. I just hope I get my 1400 dollars back. 1 Replies - Latest reply on 07/16/2010Add reply
Hotel booking in Paris
In mid June I decided to go to Europe for an August vacation. I spent a great deal of time researching prices and accommodations on line on several of the discount web sites. I finally selected a hotel ... read full review2 Replies - Latest reply on 08/22/2007
Booked a hotel in Rio de Janeiro through Orbitz. When I called the hotel 4 days prior to departure to confirm the reservation and request a non-smoking room (as recommended right on the Orbitz web site), I was told by the desk that our reservation had been cancelled by the travel agent. We called Orbitz customer service (in India via their 800 number) and spent several hours on the phone only to be told that, although they would not talk to the hotel, they were sure that the reservation was still good. The representative was not even aware that you had to dial a different number to contact Orbitz from outside the country (again, information available on the website), and we were told that we could call them if we got there and had no hotel room, but there was really nothing they could do. We cannot book another hotel as Orbitz refuses to release us from our pre-paid room charges. I will never, ever book with Orbitz again--for anything.3 Replies - Latest reply on 03/12/2009Add reply
No refund for cancellation
ORLANDO, FLORIDA -- I made a reservation for a hotel, online, at orbitz.com on 03/08/2006. The total for the hotel reservation was $338.76. A couple of hours later I cancelled the reservation. I called orbitz.com to confirm ... read full review7 Replies - Latest reply on 07/22/2006