CHICAGO, ILLINOIS -- Before buying vacation package I contacted Orbitz customer representative, who told me that there won't be any problem adding the extra person to my hotel. However, when I called hotel to confirm the reservation they told me that I have to pay $120 extra per person, while the price for one night in that hotel is $80. It's just a highway robbery from hotel's side. So, I called Orbitz to find out how they can help me. But, they just told me I can't do it and that's it.
1 Replies - Latest reply on 05/29/2013Add reply
When I tried to explain the situation, he basically told me that I lie and nobody told me that, and hang up. I was shocked, tried to call again and was on hold for 45 minutes, after which they just kept telling me that I can cancell it but they'll charge me different kinds of fees. These people are there to make money on fees and are not interested in solving their customers problems. I'll never use them again and DO NOT RECOMMEND TO ANYBODY.
MARLBORO, NEW YORK -- Canceled my flight. Put me on a flight the next day. Had my return flight moved up, then sat in the airport till same takeoff time. Prepaid non refundable activities lost and Orbitz has the nerve to offer 1st a $50 voucher for future travel through Orbitz. Then ups it to a $100 voucher. Never again will I use Orbitz. I'll dispute the charges through my Credit Card company for the whole thing. Orbitz is a waste of time unless you want to be ripped off!!!!3 Replies - Latest reply on 08/03/2013Add reply
ASHEVILLE -- The cost of my flight to NY went down by $28 in one week. I contacted Orbitz to take advantage of their "Price Assurance". What a misnomer! If the air fare goes down, a) you must wait for another Orbitz customer to book the same flight, and b) Orbitz does not refund $, they give you 'points'. I could live with both those conditions; however, those points CAN ONLY be redeemed towards HOTEL stays. Ridiculous! "Price Assurance" is at the very least false advertising; I think it verges on fraud.1 Replies - Latest reply on 04/25/2013Add reply
Obstructed Oceanview room!
HOLLAND, PENNSYLVANIA -- Extremely dissatisfied customer:
I decided to book a cruise through Orbitz, a mistake I will never make again! I spoke with a very nice agent who convinced me “a first time cruiser” that an ocean ... read full review2 Replies - Latest reply on 04/11/2013
Bad Customer Service
SAN DIEGO, CALIFORNIA -- My wife booked a hotel room for the wrong day by mistake then called immediately and spent the next 1.5 hours on hold then she was disconnected. She then went on line to chat and the customer service ... read full review2 Replies - Latest reply on 03/15/2013
Do Not Use Orbitz
CHICAGO, ILLINOIS -- I called Orbitz because my friends actually received a pretty cheap package deal, which made us all want to go to Vegas. (Now I'm scared for them after reading these reviews and happy I did not book with ... read full review4 Replies - Latest reply on 08/07/2013
Q1. What do you do if a Customer calls several times to correct a reservation?
2 Replies - Latest reply on 01/02/2013Add reply
Orbitz: Just tell them that you fixed it and get them off the phone!
Q2. What do you do if a Customer writes about the issue to Corporate?
Orbitz: Just ignore customers, they are so annoying!
Choosing Orbitz Was a Mistake!
ANY CITY, PENNSYLVANIA -- I hate Orbitz. They have screwed us over so much. We have spent over 900 minutes on the phone with them and additional costs that amount to almost the original cost of our vacation. We are STILL trying ... read full review3 Replies - Latest reply on 12/28/2012
Orbitz No More For Me!
LOS ANGELES, CALIFORNIA -- So, I booked tickets for my family of 4 on Orbitz. When I got the confirmation email, they had my husbands name as the passenger 3 times. I called the airline directly and they had all 4 of our names ... read full review2 Replies - Latest reply on 12/26/2012
SEATTLE, WASHINGTON -- So I booked a hotel room in Phuket, Thailand through Orbitz.com. It seemed like a great deal, according to the map on the Orbitz website it was a block away from the beach. After looking at other websites for the same hotel I found out that the hotel was actually 15 miles in from the beach. It was too late since I had already booked it, and Orbitz would not give me a refund even though their information was incorrect.
I looked again on Orbitz and it seemed right after I wrote them a complaint they fixed the hotel location on the map. First and last time I will use Orbitz.
Never Ever Use Orbitz
SAN DIEGO, CALIFORNIA -- I booked a flight and hotel for my birthday to Cabo.
At the end of the page, after the charge page, etc - I get a message indicating :There was a problem booking your reservation. Please try again later."
I ... read full review4 Replies - Latest reply on 12/16/2012