CHICAGO, ILLINOIS -- We went to Italy this October, and I was stupid enough to book the hotel in Milan using Orbitz, and not check with the hotel's website. They add 50% to the original hotel rate, and then try to sell it as a higher star rating hotel. Then they tell you - but you agreed to pay that much. Orbitz is garbage, never, never use it!
I paid $519 (401 euros) for 2 nights. The hotel received 142 euros per night for my stay as I saw on my room statement at the front desk. This means the price that I was charged was 58 euros per night more than the hotel rate for my reservation. Based on the room rate and hotel rating given to me by Orbitz, we were under the impression we were going to stay at a nicer 3 star hotel, instead it was worse than a 2 star. I would like to be refunded 116 euros ($150) that I was overcharged.
PITTBURGH, PENNSYLVANIA -- I'm a recent college grad currently applying to medical school. I have been traveling a lot recently due to multiple interview offers. All my flights and hotels have been booked through Orbitz. The pros of Orbitz is that their website and cell phone app is very user friendly and convenient. Their price is decent. I was pretty satisfied with their service at first. However one of the drawbacks of Orbitz is their terrible customer service. They are extremely understaffed, I had to wait for over an hour to get somebody on the line. And when I finally did get a person on the line he was rude, condescending, and straight up disrespectful.
Their cancellation policy is far from the best, but this only applies to frequent travelers. I'm considering switching my traveling agency even with all the reward I saved up. The bottom line is if you are just booking a vacation and you don't plan on making any changes to your flight or using the customer service it's a pretty good website. However, if you are frequent fliers there are more generous reward programs, cancellation policies, and with better customer service out there.
SEATTLE, WASHINGTON -- Horrible, awful, shysters, rip off... what other adjectives could I used to describe my disgust with this company? Let's see. Made a reservation, can't get my money back. The original reservation stated a 24 hour cancel policy. Orbitz charged my card and won't give me my money back. Let's also see... how fun it is to sit on their customer service line in which the automated responses never work?
Perhaps my favorite is that nobody on the line SPEAKS ENGLISH. I will NEVER use this company again as it completely does not honor the cancellation policies. I will also make sure to educate anyone I know as to why it's best to avoid this particular company when making travel plans.
WORLDWIDE -- I had an exorbitantly priced 4-leg trip (to Minnesota, Australia, LA, and home). The university I was visiting in Australia asked me to stay an extra day and changed one leg of the flight by a day, and that increased the price to $2,900. After making the first flight (to Minnesota), I found out that my husband and children's dad was hospitalized and not expected to live long. I hopped on a plane and flew back. I called Orbitz, and first they asked for proof from hospital. I was planning to get doctor's note, but my husband died the next day so I got death certificate.
(That had on it the reason for admission to hospital, time of death, etc., and that time was almost exactly the same as the scheduled flight.) Orbitz then asked for marriage certificate. (Both had to be faxed not sent as scanned docs, so each time I had to leave home to send.) Then they asked for funeral home name and address. Could only accept by fax! Then they said they needed doctor's note. I told them at that point I would not send anything else - that they needed to deal with airline. Each time I was on hold for at least 30 minutes, and each phone operator ended the call (on the day after my children's dad died) with "have a great day."
Now I have no idea whether they are doing anything about getting refund. They said 45 days. US Air said I should see it in my account already, but of course there's no refund there. I'd call, but I can't stand to be on hold for 30 minutes again.
PITTSBURGH, PENNSYLVANIA -- I called Orbitz today to add one more day to my vacation which would require an additional rental car day and a change in flight. I was told that my car rental would be cancelled and rebooked for a new higher price. I said OK for that. My original cost was $607 for the whole trip then it went to $749.
The representative spoke about a $400 flight change. So to reassure what my total cost would be I asked if I would be only paying the difference of $607 and $749 and she said yes. I asked twice and got attitude for asking the second time. I thought the $400 dollars was the total of my entire flight not for changing. That's why I asked multiple times if my total was only going to go up to $749.
Well the second I checked my bank account I noticed that I was charged that $400 taking me to over a $1000 on the whole trip. That's why I asked multiple times about my total. The customer service desk won't help me when I tell the situation. All I did was sit on hold the entire time. If they listen to the recording they could clearly hear me ask multiple times about my total charges and the representative clearly state that I will only be paying the $749 total. I did not want to double my charges for only one extra day on vacation.
Orbitz is horrible. I have used them for many years, but this is the end. I booked two tickets to Europe, then never received a confirmation or itinerary. I called Customer Service, and they couldn't find one either so I re-booked. Then I get my Visa bill with TWO charges for $2,600!
I call the airline and sure enough, I've been booked twice on the same flight. I call Orbitz and after a half an hour on hold, I'm told that I have to call back when the airline is open. "Why can't they just take care of this?" I ask. Oh no, it only works when you're on the phone. This is when I slam the phone down on the representative (which I never do this kind of thing) because I am so angry. Screw you, Orbitz. I am taking my thousands of dollars of annual travel someplace else.
CHICAGO, ILLINOIS -- Purchased 8 tickets on Orbitz and CheapTickets for 2 families to NY for a 04th July vacation trip. Very interestingly, both the sites did not provide the reservation conf # at the end of the ticketing process. However, my credit card had a temp hold for 2 days and after close follow ups, they said "Your reservation did not complete". I've to rebook the tickets again and since prices went up, had to pay an additional $800 for the same. I would never ever visit these sites for any travel plans/bookings. Be aware of these sites - Orbitz, cheaptickets.com, Travelocity, tripadvisor.
PORTLAND, OREGON -- I fly frequently and have never had as much trouble as I have had since using Orbitz. I had cancelled an airline ticket a few months back and called last week to redeem it for a one-way flight. After an hour on the phone with a representative that could not find the flight I was looking for on their site, he was finally able to process the redemption, took an additional $105 of my money and sent me a confirmation for my flight. I showed up at the airport today to catch my redeemed flight and could not check in at the kiosk. After spending 40 minutes in line, I was issued a boarding pass and sent on my way.
As I went to board the flight, the airline informed me that my ticket was not valid. They then called the airline to find out that the representative from Orbitz had not sent over the confirmation to the airline. By this point it was too late for them to hold the plane. I watched my plane leave without me on the Friday before a holiday weekend and was told I had to call Orbitz since it was their error. I am still sitting on hold with Orbitz now and have been for an hour and a half. They told me they could rebook me for a charge and get me home by tomorrow evening. Unacceptable!
I asked for a refund which will I was told is not applicable and I am now stuck paying additional money to get home. If you'd like a reliable company with good customer service, ORBITZ is NOT that company!! Save your time and money and go elsewhere!
I made reservations for my son so he could go home for a few days. When I was done I saw that there was one letter in his name that was wrong, was supposed to be letter Y but was a T. Since the two letters are side by side it was an honest error. I tried to "edit" the name on ORBITZ' website. Only 3 minutes had passed since reservations were made, and it kept saying "Unable to edit at this time, try again later." So I called ORBITZ on the phone and had a nightmare from HELL!
The lady I got said I could cancel the reservation (at a cost of $200) and redo it. I told her it had just been made and she did not care. She clearly was trying to make ORBITZ more money. I demanded a supervisor who said she would cancel the tickets and refund the full price, in 7 to 10 days and I could rebook it. Never mind it only took 30 seconds to take the money from my account. Or for just $50 she would ask the airline to change the letter in the name. I had little choice so I paid the $50.
I STRONGLY advise anyone wanting to book flights or anything else GO SOMEWHERE ELSE!!! The "Customer Service" people do not provide service, just a screwing. If I could have I would have picked negative number of stars!
As if internationally flying alone as a female isn't enough! Thanks to Orbitz, my traveling experience from Kyrgyzstan to Chicago, IL, USA was much more expensive than it should have been! Apparently Orbitz booked my tickets through the airlines incorrectly, causing me to have an extra baggage fee of $225, on top of the $1500 ticket I have already purchased. I work overseas as a volunteer, so this was an Extremely high cost for me and very much unappreciated.
I had to either pay the fee or leave my bag at an international airport. Upon returning to Kyrgyzstan, I tried get a refund. It took me and my boyfriend calling Orbitz and the airline company several times and being on hold for 15-30 minutes at a time just to get through to a real person to voice my complaint. It was unnecessary trouble all due to Orbitz's negligence. I will never use this company again.