CHICAGO -- ALTHOUGH I have been using Orbitz pretty much since they've had an online site, I think I've finally had it with trying to reach a human being through customer service, any branch, any time of day, any time of the year.
Every now and again there is something that has to be done by a human being e.g. adding frequent flier # to trip that is booked but not yet flown, bereavement fares etc. They have the worst customer service, bar none. Once you GET someone, they are fine, but I have been trying for 3 days, probably 5 hours on hold, disconnected 4 times after interminable holds, UNBELIEVABLE. I have stayed with them all these years only because it's convenient to have a historical record of our family travels in one place. Every time I have to contact customer service - the same thing.
Oh, and by the way, customer service does not respond to emails either. That's it for me!
SEATTLE, WASHINGTON -- Horrible, awful, shysters, rip off.. what other adjectives could I use to describe my disgust with this company?
1 Replies - Latest reply on 11/22/2013Add reply
Let's see. Made a reservation, can't get my money back. The original reservation stated a 24 hour cancel policy. Orbitz charged my card and won't give me my money back.
Let's also see.. how fun it is to sit on their customer service line in which the automated responses never work?
Perhaps my favorite is the fact that nobody on the line SPEAKS ENGLISH.
I will NEVER use this company again as it completely does not honor the cancellation policies. I will also make sure to educate anyone I know as to why it's best to avoid this particular company when making travel plans.
?, ILLINOIS -- I pre booked my family a trip to Orlando only to be stuck at the airport with my wonderful kids. After a while when we were told we could not retrieve our car because my bank Visa with well over enough money on it did not qualify - even with round trip tickets. Which made no sense since I have traveled and rented well over enough cars to know the requirements. Was told to call Orbitz. Long story short my kids became tired hungry and crabby after 4 hours of being put on hold I spent triple paying for a car I already paid for. You know what Orbitz said when I finally got in contact? Were sorry to hear that. No compensation offered!
Bad business tactics. Bad customer service! Read all fine print and that might not be enough to keep your trip hassle free or destroyed!
I booked a holiday from Australia to Turkey with Orbitz. When I received seat allocation my husband and I were not seated together for any of the four flights. I complained and was virtually told to fix the problem myself. I complained again and they were miraculously able to find seats together on two of the flights.
1 Replies - Latest reply on 10/30/2013Add reply
I feel that as I was treated with contempt, I am not stupid and do not appreciate being treated in such a manner. They were happy to take my money. Customer service was abysmal.
Not as Described
SALINAS, CALIFORNIA -- We were trying to book a room at the Holiday Inn Express in Salinas California, but for some reason were booked at the Holiday Inn in Santa Nella California, which is an hour away.
Before booking I ... read full review2 Replies - Latest reply on 10/08/2013
We booked our tickets from Krakow to Chicago return, plus travel insurance.
1 Replies - Latest reply on 10/24/2013Add reply
When we realized we had travel insurance that covered a trip to the USA
we canceled this policy only to find that Orbitz as well as the insurance company had both deducted premiums. The insurance company refunded theirs, Orbitz said we had been refunded by the insurance company, end of story.
Amazingly Bad Service
WORLDWIDE -- I had an exorbitantly priced 4-leg trip (to Minnesota, Australia, LA, and home). The university I was visiting in Australia asked me to stay an extra day and changed one leg of the flight by a day, and ... read full review1 Replies - Latest reply on 09/26/2013
I purchased business class tickets from Charlotte to Paris for our 10th anniversary trip for $6800--a splurge to say the least. I used Orbitz for the transaction. I purchased the tickets in May 2013 for our Sept 2013 trip--plenty of time to ensure convenient arrival/departure times and minimal layovers.
Sometime in June 2013, the return leg of our trip was cancelled without my knowledge. I received no notification of this. I only learned of this when I went to the site to review our itinerary. When I called Orbitz, I was told that, yes, the return flight reservation was cancelled, and that I would need to call British Airways to iron it out. BA, of course, told me that only Orbitz could fix this. Orbitz seemed to have little interest in correcting this major mistake. After 6 hours on the phone and talking with multiple different "supervisors", we got some new flights with very inconvenient departure times and huge layovers. No apologies. They absurdly made it seem like I was the problem, like it was somehow my fault.
The worst service of all time. No more Orbitz
My price of my flight was increased in the amount of time it took me to fill out the billing information to book. When I called the customer service desk for help, I was on the phone for 45 min, talked to 4 different people, and was disconnected three time. They requested my phone number in case of a disconnection. But I never received a call back, I had to call back each time and wait on hold all over again. Nothing was ever figured out, and they could not even locate the flight I was waiting to book (even though it was sitting on the computer screen in front of me, and I had given them all of the information).Add reply
I rented a car for my recent trip to New York. The company I rented from overcharged me, and Orbitz doesn't care. The car was filthy, and I didn't notice all of the garbage in the back until after I took it. I showed Orbitz all of the proof of the overcharging and the mess and they still didn't care. Don't use them. They told me that the price is just an estimate and the car company can charge anything they want. Use somebody else, I have never had this kind of trouble before.1 Replies - Latest reply on 08/08/2013Add reply
I had to change my flight to a different flight with Orbitz since I purchased my tickets with them. No one knows what they are doing. I asked to speak to a supervisor and I was placed on hold for about 45 minutes waiting for a supervisor. When the supervisor picked up, she didn't even know what she was doing. She asked me the same questions over and over and did not comprehend that I needed to change my tickets.
1 Replies - Latest reply on 07/18/2013Add reply
If you can avoid booking any flights with Orbitz I would recommend it. No one knows what they are doing. Very frustrating and a waste of my time.
Do you think that they could hire somebody from the US instead of outsourcing? They had no idea what I was talking about - It was an absolute nightmare. They couldn't understand even the simplest question. So extremely frustrating - ARRGH! 1 Replies - Latest reply on 07/11/2013Add reply