Orchard Bank - Page 2

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Orchard Bank Holding Payments a Week (7 Days)
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NORCROSS, GEORGIA -- I made a copy of the online transaction when the payment was made. It was 6 days ago now and what they do is apply your payment but hold it as a charge. I thought with electronic banking they know in two days. I worry of the late charges but haven't seen any yet. Will watch this closely. I do make a habit of paying mine in full. To me is bad business but I guess they don't appreciate us as customers just know we need them to build credit.

Also, their customer service is mostly overseas.
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Holding Payments
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NEVADA -- These people will steal your mother if your not careful. I have never seen such blatant disregard for a consumer in my life. I make a payment and they pull the money out of my account and hold the payment for 2 weeks. If a merchant charges the card incorrectly or the charge is considered a cash withdrawal there is an automatic $5.00 fee just for the transaction not to mention an escalated interest rate.

If they really want to help consumers then they should consider outlining the pitfalls of this card.
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tnchuck100 on 05/10/2008:
They did. No matter what they due to you, you agreed to it. They will use the clause in the agreement that says "... we may change any terms of this agreement for any reason at any time."

This same crap will be found in most credit card agreements as well as when opening bank accounts.
Anonymous on 05/10/2008:
"If they really want to help consumers then they should consider outlining the pitfalls of this card."

They did. It's all in the lending agreement you received (and likely pitched into the trash without reading) when you received the card. For all you know, the document could have stated "The cardholder agrees to hold the issuer harmless when we steal his mother." Cardholders also get regular mailings regarding changes in general terms. Few people read them either. Most folks rip a new card out of the envelope and trot out to buy something with it. No regrets until they learn, too late, using the card gave the CC company legal possession of their mothers.
Dont Play Me on 12/19/2008:
The 1st comment must have been made by an Orchard rep. Orchard does not provide credit increases. Regardless of how good your standing is with them. Orchard does hard pulls on your credit reports, which affects your score negatively. So if you have an Orchard card and your rebuilding your credit Orchard is not going to help with an increase because they base their decision on your credit report and not your timely payments to them and it takes years to re-build credit. If it was any other way you would not need Orchard, Meta, Rewards 660, Premier, etc. These are mini locked in spending cards, 200-500 avg max now.

Just had my chuckle for the day. Look what Rewards 660 and Meta bank just pulled this month Dec 2008.

Bottom line sub-prime is just that sub. Paying your credit on time is important but please don't expect honesty or an increase via sub-prime credit card companies and never trust the reps trained phone sell. Their inserts with the cards are important have an attorney handy LOL.
IRIS CANNON on 01/12/2012:
DebtorBasher on 01/12/2012:
Iris, call them up and pay over the phone. Tell them you have having trouble accessing your account online and they should be able to walk you though it and get you online.
Andy on 03/20/2012:
I just got an orchard credit card and my first payment is due March 28th. The minimum to pay was 15.03, but I went a head and paid the whole balance 143.55 this was yesterday, and I alreday check my bank and they have taken it out. Why has ot not been posted, when I called them yessterday they said it could take a few hours,I wanted to ask for advice before I called back. When I made a payment of 29.00 for the annual fee, I also paid it on the phone and it posted a couple hours later. It's not even showing pending like it did last time. If they don't post it I have to cancel because I can't let them rip me off, I am afraid they are trying to wait until after the 28th so I will have to pay late charges, but there is now way in hell I am paying them a cent extra that I don't owe! If I cancel will any thing happen to my credit, since I have paid them in full? Has this happened to anhyone else? Do you think it will be posted soon? Thanks
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Orchard Bank Credit Card
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FLORIDA -- I have paid off the total amount months ago and today received a call and was told I own 600.00 from late fees and memebership fees that I have never been sent a bill for. How do I correct this. Please let me know what to do next Thanks
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tnchuck100 on 05/07/2008:
The first step is to demand they send you written documentation supporting their request for this money. With no more information than you have provided here and since it was a phone request it could very well be a scam.
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Great Service
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HUNTINGTON, NEW YORK -- About a year and a half ago, I applied for an Orchard Bank Gold Master Card and am a very satisfied customer. There was an annual fee of $39.00, but for that I received 0% for a year and after that an APR of 12.9%. At the end of the year, the gave me a credit limit increase and since I had paid on time, pre-approved me for a second card, the Orchard Bank Platinum Visa. This card had an annual fee of $29.00, but came with a 0% APR for 18 months and then a regular APR of 11.9% locked there after. I kept the Gold Master Card opened and still received great offers for 0% on balance transfers regularly (twice in the past four months). The customer service is excellent and aside from the annual fees (which are minimal) I have never had to pay a penny for interest on purchases in the year and a half I've been with them. I highly recommend doing business with this company, I'm very satisfied!
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ejack053824 on 10/12/2007:
I never pay annual fee's for credit cards. Do some research first before applying and save yourself some money.
Anonymous on 10/13/2007:
I agree with ejack053824 !
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Major Rip-Off
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NEW YORK, NEW YORK -- On January 22nd I received my credit card statement with a $69.00 annual fee. I called customer service and told them to close my account immediately due to not wanting to pay such an outrageous annual fee (especially for a card that was not even gold or platinum). I was told that due to a January 21st charge...that I still had to pay the January 17th annual fee despite my immediately closing the account when I found out on January 22nd. I explained that I didn't know about the charge on the annual fee on the 17th until I rec'd the statement on the 22nd...or I would have closed the account on that day and not used it on the 21st. Needless to say...the woman I spoke with couldn't care less about my being ripped-off...and insisted that there was nothing that I could do about it.

Does anyone know if this is legal? Does anyone know the name/address for the CEO at Orchard Bank aka HSBC? Would greatly appreciate any assistance or advice.

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tnchuck100 on 01/28/2007:
Send your cancellation notice Certified Mail/Return Receipt Requested. Be sure the certified number included in your letter (this proves WHAT you sent). Keep a copy for your records.

HSBC Corporate Headquarters
2700 Sanders Road
Prospect Heights, IL 60070

If you do not use the card after you were notified of the annual charge you do not owe it.
BobJohn on 01/28/2007:
It really doesn't prove anything other than you sent something, it could have been an empty envelope. A copy for your records is just that, a copy. BUT, it will probably do the trick.
bill on 01/28/2007:
When you applied for the card you signed a piece of paper that listed the interst rate, late fee charges and annual fees. Why were you suprosed to be charged an annual fee? Doesn't anybody read what they are signing anymore?
CrazyRedHead on 01/28/2007:
Apparently not. I have received and applied for the card awhile ago and it was stated right on the back of the application.

I take it that you have a Orchard Bank Platinum
MasterCard, which isn't the lowest annual fee. It has an annual fee of $39-$69. It is right there on the website, you have to read this, and accept this before they will send you the card. If you applied through the mail, you have to sign the application stating that you accept this.

What happened? Did the annual fee come at a time when you had less than that amount available, and you got hit with over the limit fees, and your APR jacked up.

Extended Warranty on 01/29/2007:
lol I love how people think the CEO will personally read this letter and waive the charge.

"This customer didn't read the terms and wants to cease business with them. I obviously am going to refund them".
Terraiza on 01/29/2007:
Thanks tnchuck and BobJohn. I just received an apology email today from Orchard Bank saying that they will be crediting my account the annual fee (which was only $39.00 the prior year) and they hope that I will do business with them in the future.

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