Orchard Bank - Page 2

15 reviews & complaints.
Company Profile
Orchard Bank
1680 Capital One Drive
McLean, VA 22102
1-800-655-2265 (ph)
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Orchard Holding Payment
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ILLINOIS -- I have had this card for three years. I recently set the card up to automatically withdraw funds from my checking account. I then set up bills to withdraw funds from the credit card. They decided, out of the blue, for no reason that they can disclose to hold my funds for up to 14 days. The funds have left my bank account and are now sitting in limbo (I feel in their bank drawing interest) until they "verify funds."

It was an electronic payment, so they actually have the verification or my bank wouldn't have OK'd the funds to begin with. Not one customer service agent can explain to me WHY they have held THREE payments in the amount of 150.00. There is to be another automatic payment in 5 days...wonder if they'll decide to hold that too.

Great Service
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HUNTINGTON, NEW YORK -- About a year and a half ago, I applied for an Orchard Bank Gold MasterCard and am a very satisfied customer. There was an annual fee of $39.00, but for that I received 0% for a year and after that an APR of 12.9%. At the end of the year, they gave me a credit limit increase and since I had paid on time, pre-approved me for a second card, the Orchard Bank Platinum Visa. This card had an annual fee of $29.00, but came with a 0% APR for 18 months and then a regular APR of 11.9% locked thereafter.

I kept the Gold Master Card opened and still received great offers for 0% on balance transfers regularly (twice in the past four months). The customer service is excellent and aside from the annual fees (which are minimal) I have never had to pay a penny for interest on purchases in the year and a half I've been with them. I highly recommend doing business with this company. I'm very satisfied!

Major Rip-Off
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NEW YORK, NEW YORK -- On January 22nd I received my credit card statement with a $69.00 annual fee. I called Customer Service and told them to close my account immediately due to not wanting to pay such an outrageous annual fee (especially for a card that was not even gold or platinum). I was told that due to a January 21st charge...that I still had to pay the January 17th annual fee despite my immediately closing the account when I found out on January 22nd.

I explained that I didn't know about the charge on the annual fee on the 17th until I rec'd the statement on the 22nd...or I would have closed the account on that day and not used it on the 21st. Needless to say, the woman I spoke with couldn't care less about my being ripped-off...and insisted that there was nothing that I could do about it.
Does anyone know if this is legal? Does anyone know the name/address for the CEO at Orchard Bank aka HSBC? Would greatly appreciate any assistance or advice. Thanks!

Holding Payments
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NEVADA -- These people will steal your mother if you're not careful. I have never seen such blatant disregard for a consumer in my life. I make a payment and they pull the money out of my account and hold the payment for 2 weeks. If a merchant charges the card incorrectly or the charge is considered a cash withdrawal there is an automatic $5.00 fee just for the transaction, not to mention an escalated interest rate. If they really want to help consumers then they should consider outlining the pitfalls of this card.

Orchard Bank Credit Card
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FLORIDA -- I have paid off the total amount months ago and today received a call and was told I own 600.00 from late fees and membership fees that I have never been sent a bill for. How do I correct this? Please let me know what to do next. Thanks.

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