NEW YORK, NEW YORK -- On January 22nd I received my credit card statement with a $69.00 annual fee. I called Customer Service and told them to close my account immediately due to not wanting to pay such an outrageous annual fee (especially for a card that was not even gold or platinum). I was told that due to a January 21st charge...that I still had to pay the January 17th annual fee despite my immediately closing the account when I found out on January 22nd.
I explained that I didn't know about the charge on the annual fee on the 17th until I rec'd the statement on the 22nd...or I would have closed the account on that day and not used it on the 21st. Needless to say, the woman I spoke with couldn't care less about my being ripped-off...and insisted that there was nothing that I could do about it.
Does anyone know if this is legal? Does anyone know the name/address for the CEO at Orchard Bank aka HSBC? Would greatly appreciate any assistance or advice. Thanks!
SAN JOSE, CALIFORNIA -- They incorrectly charged me for interest, even after I paid my balance in full and on-time. I have talked to 4 different people in Spanish, English and 1 "supervisor" and nothing...like talking to "Peggy" (the commercial). I also wrote an email to customer service without any response. Frustrating! PLEASE, be kind to yourself and save yourself unnecessary pain, DO NOT GET THIS CREDIT CARD.
NORCROSS, GEORGIA -- I made a copy of the online transaction when the payment was made. It was 6 days ago now and what they do is apply your payment but hold it as a charge. I thought with electronic banking they're now in two days. I worry of the late charges but haven't seen any yet. Will watch this closely. I do make a habit of paying mine in full - to me is bad business - but I guess they don't appreciate us as customers. Just know we need them to build credit. Also, their customer service is mostly overseas.
NEVADA -- These people will steal your mother if you're not careful. I have never seen such blatant disregard for a consumer in my life. I make a payment and they pull the money out of my account and hold the payment for 2 weeks. If a merchant charges the card incorrectly or the charge is considered a cash withdrawal there is an automatic $5.00 fee just for the transaction, not to mention an escalated interest rate. If they really want to help consumers then they should consider outlining the pitfalls of this card.