consistent inclusion of substandard product (potato scraps, sold as frozen "fren
Posted by Charley on
My complaint may seem insignificant, but I’ll bet that, in the aggregate, the cheating practice I’m complaining about makes a significant difference in Ore-Ida’s bottom line at the end of the year.
For as many years as we’ve been using their frozen potato products, Ore-Ida has consistently included scraps of potato in their packages of frozen French fries.
By "scraps," I mean that we consistently find pieces of frozen potato as short as 2" or less and as small as 1/8" to 3/16" in their packages – and in the aggregate, they add up to a significant portion of what’s in the package.
When cooked according to instructions on the package, these scraps basically burn up and come out as a kind of elongated cinders – in a word, inedible.
Now go ahead, Ore-Ida – try to tell me that you are not aware of this situation, or that there’s no feasible way for you to correct it. And then I’ll call you a liar, publicly and in print, as well as a deliberate, calculating cheat.
The couple of times I bothered to phone Ore-Ida’s "consumer-relations" number to complain about this, they blew me off with coupons for free replacements. This doesn’t cut it.
It doesn’t take a rocket scientist or any sort of higher math to see what Ore-Ida is doing here – instead of screening-out these scraps to be shredded for use in their frozen hash-browns or potato puffs, Ore-Ida is shamelessly, blatantly palming them off on consumers as "French fries" – which are, I assume, a higher-profit product than their hash-browns or potato puffs.
To repeat: "Be nice to the people you meet on your way up. Because you will meet those same people again, on your way down."
Ore-Ida may be doing very well today – but so were countless other brands that have now become history because they deliberately lowered the quality or quantity of their products in order to make a quick buck.
133 South Ave.
Newport News, VA 23601-4524
757.595.8028 (not before noon Eastern)