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Ore-Ida


1 Reviews & Complaints

consistent inclusion of substandard product (potato scraps, sold as frozen "fren
Posted by Cdh23601 on //00

My complaint may seem insignificant, but I’ll bet that, in the aggregate, the cheating practice I’m complaining about makes a significant difference in Ore-Ida’s bottom line at the end of the year.

For as many years as we’ve been using their frozen potato products, Ore-Ida has consistently included scraps of potato in their packages of frozen French fries.

By "scraps," I mean that we consistently find pieces of frozen potato as short as 2" or less and as small as 1/8" to 3/16" in their packages – and in the aggregate, they add up to a significant portion of what’s in the package.

When cooked according to instructions on the package, these scraps basically burn up and come out as a kind of elongated cinders – in a word, inedible.

Now go ahead, Ore-Ida – try to tell me that you are not aware of this situation, or that there’s no feasible way for you to correct it. And then I’ll call you a liar, publicly and in print, as well as a deliberate, calculating cheat.

The couple of times I bothered to phone Ore-Ida’s "consumer-relations" number to complain about this, they blew me off with coupons for free replacements. This doesn’t cut it.

It doesn’t take a rocket scientist or any sort of higher math to see what Ore-Ida is doing here – instead of screening-out these scraps to be shredded for use in their frozen hash-browns or potato puffs, Ore-Ida is shamelessly, blatantly palming them off on consumers as "French fries" – which are, I assume, a higher-profit product than their hash-browns or potato puffs.

To repeat: "Be nice to the people you meet on your way up. Because you will meet those same people again, on your way down."

Ore-Ida may be doing very well today – but so were countless other brands that have now become history because they deliberately lowered the quality or quantity of their products in order to make a quick buck.

Charley Hatch
133 South Ave.
Newport News, VA 23601-4524
757.595.8028 (not before noon Eastern)
cdh23601@home.com (preferred)

     
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Posted by Anonymous on 2001-03-27:
you can save alot of money by buying your own potatoes and cutting & freezing them. Why put money in ore idas pocket, put it in your own. potatoes are cheap, thats how fast food co can sell burgers for .99 they charge you a 1.50 for something that costs a couple of cents. not to mention their sugared water they call soda.
Posted by Anonymous on 2002-02-11:
You dork! You posted your entire address! And oh boy, he can use "aggregate" not once, but TWICE!
Posted by Anonymous on 2002-02-11:
You can also spare alot of hassle by not posting your real phone number on a public message board.
Posted by Anonymous on 2002-02-11:
Are you nuts? NEVER post your address and phone number on a public internet site. And don't call before noon? I hope you have earplugs, pal, because I think you're gonna need them.
Posted by Anonymous on 2003-09-11:
You are a moron. The potatoes are cut by machines, and guess what? All potatoes are not the same size. So, yes you will get some scraps. As far as filtering out the scraps, they are not going to pay someone to do that. Your bag of french fries would cost $50. Instead, pick the scaps out yourself, complain to Ore-Ida about it, and they give you a coupon for the next bag.
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