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consistent inclusion of substandard product (potato scraps, sold as frozen "fren
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My complaint may seem insignificant, but I’ll bet that, in the aggregate, the cheating practice I’m complaining about makes a significant difference in Ore-Ida’s bottom line at the end of the year.

For as many years as we’ve been using their frozen potato products, Ore-Ida has consistently included scraps of potato in their packages of frozen French fries.

By "scraps," I mean that we consistently find pieces of frozen potato as short as 2" or less and as small as 1/8" to 3/16" in their packages – and in the aggregate, they add up to a significant portion of what’s in the package.

When cooked according to instructions on the package, these scraps basically burn up and come out as a kind of elongated cinders – in a word, inedible.

Now go ahead, Ore-Ida – try to tell me that you are not aware of this situation, or that there’s no feasible way for you to correct it. And then I’ll call you a liar, publicly and in print, as well as a deliberate, calculating cheat.

The couple of times I bothered to phone Ore-Ida’s "consumer-relations" number to complain about this, they blew me off with coupons for free replacements. This doesn’t cut it.

It doesn’t take a rocket scientist or any sort of higher math to see what Ore-Ida is doing here – instead of screening-out these scraps to be shredded for use in their frozen hash-browns or potato puffs, Ore-Ida is shamelessly, blatantly palming them off on consumers as "French fries" – which are, I assume, a higher-profit product than their hash-browns or potato puffs.

To repeat: "Be nice to the people you meet on your way up. Because you will meet those same people again, on your way down."

Ore-Ida may be doing very well today – but so were countless other brands that have now become history because they deliberately lowered the quality or quantity of their products in order to make a quick buck.

Charley Hatch
133 South Ave.
Newport News, VA 23601-4524
757.595.8028 (not before noon Eastern)
cdh23601@home.com (preferred)

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User Replies:
Anonymous on 03/27/2001:
you can save a lot of money by buying your own potatoes and cutting & freezing them. Why put money in ore idas pocket, put it in your own. potatoes are cheap, that's how fast food co can sell burgers for .99 they charge you a 1.50 for something that costs a couple of cents. not to mention their sugared water they call soda.
Anonymous on 02/11/2002:
You dork! You posted your entire address! And oh boy, he can use "aggregate" not once, but TWICE!
Anonymous on 02/11/2002:
You can also spare a lot of hassle by not posting your real phone number on a public message board.
Anonymous on 02/11/2002:
Are you nuts? NEVER post your address and phone number on a public internet site. And don't call before noon? I hope you have earplugs, pal, because I think you're going to need them.
Anonymous on 09/11/2003:
You are a moron. The potatoes are cut by machines, and guess what? All potatoes are not the same size. So, yes you will get some scraps. As far as filtering out the scraps, they are not going to pay someone to do that. Your bag of french fries would cost $50. Instead, pick the scaps out yourself, complain to Ore-Ida about it, and they give you a coupon for the next bag.
margaret arnold on 07/13/2014:
i totally agree with this complaint, i havent used ore ida frozen fries for some years. recently i decided to use the steak fries and was annoyed to see that scraps were put in to fill out the package. while the steak fries cook all the scraps burn up. i will no longer buy due this. clean up your act and quit ripping off the customer.
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