Oreck Warranty Parts Extortion
ATLANTA, GEORGIA -- I purchased an Oreck vacuum cleaner five years ago to use around the house. The vacuum cleaner comes with a 21-year warranty, but the warranty is invalid if you do not take it in for an annual "tune-up." ... read full review4 Replies - Latest reply on 07/05/2010
Very Disgusted customer
COOKEVILLE, TENNESSEE -- I am upset because I purchased this vacuum and spent over $300 for it and it should have had all the features compared to the cheaper vacuums. It worked fine until I got new carpeting which it was somewhat ... read full review9 Replies - Latest reply on 02/21/2014
David Oreck will RIP you OFF too!
NEW ORLEANS, LOUISIANA -- I purchased two of the Oreck XL Professional Air Purifiers after the TV ad. I made the mistake of trusting David Oreck and his ad.
One of the units was operational but made no difference in the air ... read full review11 Replies - Latest reply on 04/12/2008
Oreck Compact Series XL Air Purifier
NEW ORLEANS, LOUISIANA -- On 11/28/05, I purchased two Oreck Compact Series XL Air Purifiers from QVC for a total cost of $389.03. I was having an unfavorable experience with the Sharper Image Ionic Breeze I owned at the time, ... read full review5 Replies - Latest reply on 10/24/2007
COOKEVILLE, TENNESSEE -- I bought an Oreck XL, in May 2011. I was told it was safe for hardwood floors, man were they wrong, it has done over 5000.00 dollars worth of damamge to my floors. I have been speaking with the customer ... read full review3 Replies - Latest reply on 12/13/2011
I purchased the Oreck XL vacuum after watching their ad on TV. It stated that it was only 9 lbs. and a wonder machine at picking up dirt and pet hair. I have two dogs so this proclamation was important ... read full review5 Replies - Latest reply on 11/26/2011
They Lost My Vacuum Cleaner
ST. CHARLES, ILLINOIS -- I brought a vacuum in for repair. Salesman convinced me to purchase a new one, and they would give me credit $100 for old one. I took this deal (shouldn't have but it did), because mine was really in ... read full review
CHANDLER, ARIZONA -- I purchased the the XL Platinum Power Vacuum 8/2009 had nothing but problems with it---took it in several times for repair and was told well the problem was with my carpet. I upgraded to the Edge in ... read full review2 Replies - Latest reply on 08/22/2012
Bad Customer Service
I purchased another Oreck vacuum cleaner for all my sins, it has broken down numerous times, with the belt going at least three times in the past 6 months - when I spoke to customer service about this ... read full review4 Replies - Latest reply on 09/21/2010
After only 2 years of moderate use (once weekly - 2 room size area rugs) my Oreck XL with its very noisy but powerful engine began to smell like burning rubber and exude dark smoke from its motor case. It sits outside waiting for trash pickup. Never again Oreck!
4 Replies - Latest reply on 01/24/2009Add reply
I think Oreck is like so many products these days that still carry a trusted name but are really junk due to cheap manufacturing.
Refusal of Service
GAITHERSBURG, MARYLAND -- I purchased my Oreck XL21 7 years ago. The company guarantees yearly check ups once a year for 21 years. They are suppose to clean and replace parts if need be. I have been taking it for 7 years into ... read full review2 Replies - Latest reply on 01/17/2011
CHESTERFIELD, MISSOURI -- I have had my vacuum for 13 years and paid over $800 at that time. Until the last 6 months, it was running fine. When it started to act a little different than I was use to, I took it in for service. I paid for the belt and a new beater bar and took it back home. I have now been back for service every 2 weeks for a total of 6 times. I've complained and asked for a "like" replacement since it can't seem to stay "fixed" they refuse and told me to continue to bring it in when it breaks. Their product warranty is a lie and the customer service and attitude of the employees in the actual store do not exist. I ended up buying another manufacturers product.Add reply
I bought the Magnesium RS 12-30-12 for 500 dollars. The Endurabelt for the vacuum has already broken and it's not even a year old. Oreck claims that you will not have to replace the belt and make it impossible to do so yourself. The belt costs 12.99 each plus labor. I think Oreck should stand behind their products. They don't. Add reply
RIVERSIDE, CALIFORNIA -- Took vacuum in for repair the connection between the bag to the unit broke sending dust everywhere. The Vacuum has a 15 year warranty in the book. The service tech ask me if we have pets? I said yes and he told me the vacuum is covered in urine and he cannot work on it. adding that the hose clamp I put on the connection voided the warranty. The vacuum sits in the garage so the dogs do not urinate on it. He told me it would cost $150.0 plus to fix.
I called Oreck who said clean up the vacuum and take to store in Ontario CA. when I took it there after cleaning, with bleach and sanitizer, I took the unit to Ontario store the tech told me that he heard about this unit and that he would not work on it as this unit is covered in urine, not even examining the Vacuum. This unit was taken on a regular basis to the Riverside store for service.
MASSACHUSETTS -- I have replace the mop head attachment twice in one year. I rarely use the mop and when I do the steam shoots out of the top of the head.
The swivel tube that the steam travels down to the head is made of plastic
and is tied to a plastic tube so it can flex. The plastic snaps off at this connection. I called Oreck and they laughed at me when I told them the head was poorly designed and they told me it is not very common a problem. My suggestion is to buy another product. It isn't worth $200.
The poor design of hose connection to the "wand" of the hand held vacuum cleaners does not stay connected. The company says to twist the two together but it really doesn't help. A dealer tried to show me how to do it the correct way and he broke the wand. Add reply