Oreck - Page 3

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1.8 out of 5, based on 8 ratings and
23 reviews & complaints.

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Posted by on
HAWAII -- Here is what we sent to Oreck

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May 18, 2007
Mr. David Oreck
5000 River Road
New Orleans, LA 70123

REF: refusal to stand behind manufactured product.

Aloha Mr. Oreck:

My wife and I are on our 2cnd Oreck Vacuum machine purchased here in Honolulu. The first one functioned pretty well and we had no real complaints. The second one, however, has been a problem from the start. When we first began using the machine it seemed very heavy and hard to push. We took it to the dealer and were told there was nothing wrong with it – it must be our carpet. So we took it home and tried again. I called and questioned the dealer again and was told the carpet must have a high humidity and that is making the machine hard to push. So for nearly 2 years we have struggled with the “light weight easy-to-use Oreck” and felt more and more that we should have returned it right away. A few weeks ago we had the occasion to take the machine in to get a bag replacement and the technicians did something to the machine and when we brought it home it worked unbelievably well!

But, within 2 weeks it was back to the old push problems. Again we are told it is working properly. It appears that the unit is not functioning with the belt properly. The wooden roller has scorched and turned black on one end and the machine simply does not perform well at all.

I am aware that we did not purchase this machine from your factory. Instead we purchased it from your authorized dealer. Nowhere in your advertising do you advise clients to purchase from the factory in order to receive satisfactory customer service. But that is the latest reason given us for your representative refusing to make good on your product. I have attached the sequence of emails to date and am going to ask you a personal and very simple question. “Do you really back your products with pride and confidence? Or is the satisfaction guarantee phrase a platitude to create easier sales?” I find it hard to believe that a family proud company with the heritage you have in the community is willing to allow even one client – clear over in Hawaii – to conclude that Oreck cannot be counted on for integrity.

You will see from the email and the attached receipt that we simply want our money back. 2 years of struggle is enough. I wish the machine would work for us but am unwilling to undertake having a machine serviced every few weeks just to keep it operable. I await your response.
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Never got a response or follow up

We got a real vacuum and the amount of dust, dirt and grime it has cleaned out of our carpets shows that almost everything gets "by an Oreck"Oreck
     
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User Replies:
Anonymous on 08/10/2007:
Excellent review GAP! Thanks for taking the time to share your Oreck experiences with the membership! I voted your contribution 'Very Helpful'!
Slimjim on 08/10/2007:
I can't adjust the height on mine either which kind of suks.
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Oreck Compact Series XL Air Purifier
Posted by on
NEW ORLEANS, LOUISIANA -- On 11/28/05, I purchased two Oreck Compact Series XL Air Purifiers from QVC for a total cost of $389.03. I was having an unfavorable experience with the Sharper Image Ionic Breeze I owned at the time, so I decided to purchase your product and give it a try.

While I was initially satisfied with the air purifiers, over the past couple of months, both machines have started making excessive noise. While both of them rattle and vibrate, one of them is clicking, popping, and vibrating to the point where the machine moves on its own! I have had to shut it off completely numerous times in order to prevent it from falling off of the table!

I realize that I have been using these air purifiers for more than a year, but considering the amount I paid for them, I would expect a more reliable product than this! I have always had a favorable opinion of Oreck and it's products, but after my experience with these air purifiers, I'm starting to have my doubts!

If you're wondering... yes, I have been cleaning these air purifiers regularly as per the User's Guide, and I have followed all of the steps in the Troubleshooting Guide!

If Oreck won't do anything to help me with the problems I have been experiencing with these air purifiers, then I will never buy another Oreck product again (and I will tell my friends and family to do likewise).
     
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User Replies:
Fartman on 02/15/2007:

If any of you were wondering why I need two air purifiers, the reason is because of my excessive flatulence!

They don't call me Fartman for nothing, you know!
Slimjim on 02/15/2007:
I think it's fair to expect more than a year of trouble free service considering these things are about $200 a pop. Step up to the plate here Dave.
Anonymous on 02/15/2007:
Let us know how this turns out.
Anonymous on 02/15/2007:
What kind of advice is that, PwP? Sounds like a design flaw. FM, give them a call and explain your situation.
grannyj on 10/24/2007:
Well I'm sorry to say Join the club,I had only had them two month and still don't have them I sent it back and still got turn over to credit B.
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Alas! Poor Oreck!
Posted by on
After only 2 years of moderate use (once weekly - 2 room size area rugs) my Oreck XL with its very noisy but powerful engine began to smell like burning rubber and exude dark smoke from its motor case. It sits outside waiting for trash pickup. Never again Oreck!

I think Oreck is like so many products these days that still carry a trusted name but are really junk due to cheap manufacturing.
     
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User Replies:
nanomarket on 01/24/2009:
Clever Title to your complaint - The Oreck costs much more than other vacuums such as Dirt Devil, Hover and Eureka. We have owned a Eureka, which is made in China, for five years and only had to replace a switch. I guess it does not pay to pay more for a vacuum.
Anonymous on 01/24/2009:
Nano, it doesn't. My $49 Bissell has lasted nearly 5 years.

Anonymous on 01/24/2009:
It is clever. I immediately replied "I knew him well".

You might just have something stuck in the beater bar, and the smell is the rubber drive belt overheating. It isn't uncommon on a lot of brands, and pretty easy to fix.
Disaster Worker on 01/24/2009:
You probably had a belt break. That's typically the problem when you smell burned rubber and see smoke.
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