RALEIGH, NORTH CAROLINA -- I entered the Original Mattress Factory store in Raleigh, NC, in the summer of 2007 after seeing and hearing many of their commercials, which indicate they aren't "like other furniture stores" and provide better deals. My experience with this store was so dis-satisfactory that I will not shop at the Original Mattress Factory again. I entered the store for the sole purpose of buying a suitable mattress for a child. The staff was uninformed of their own products and wound up selling me a box spring which was wholly unsuitable for a child. I was sold a box spring set that was so tall, my child would not be able to safely sleep on the bed.
Despite extensive discussions with the sales staff about the age of my child and purpose of my purchase, this was never an issue that was mentioned in regard to the product that I was sold. When I contacted the store the next shopping day after the delivery, I found them to be wholly unhelpful, despite acknowledging that the box spring set that I was sold was unsuitable for the purposes for which I expressly told their sales staff I was shopping. Despite this clear error of competent sales service, the Original Mattress Factory would not refund any money and I was then forced to buy another box spring set in order for the mattress to be functional for my child.
To add insult to injury, after I had wasted approximately $200 on the unsuitable box spring set which the Original Mattress Factory would not refund, I was then told that I would have to pay the shipping and delivery charge (again) for the box spring set to be delivered (which their sales staff should have sold to me in the first place). I would have saved money, frustration, and wasted time by avoiding the Original Mattress Factory. I will not shop further at this company.
CANTON, OHIO -- Be very careful when dealing with this company. They will sell you on the fact that their mattress are better built, but let me tell you they are not. After purchasing a "top of the line" mattress from them and sleeping on it and feeling how cheap it was made, they refused to return the mattress. I only had it for 3 days when I ask to return it and their manager was very rude and smart with me. Don't make the same mistake I did and buy a mattress from these guys. I have to file a small claims case to try to get my money back
CINCINNATI, OHIO -- Going on 3 months now with this mattress. It is one of the most comfortable mattresses we ever slept on. It seems well constructed and we're able to wake up without back pain. It cost less than others and the sales representative at the store was not pushy at all. I went in to do research, he just gave me his card after 10-15 minutes of questions and said "feel free to come back as many times as you need." Due to the heavier gauge of the springs, would definitely recommend two people to flip and turn the mattress per warranty instructions.
DOUGLASVILLE, GEORGIA -- I've called several times to no avail. Every time I call, the salesperson is busy with someone else and state that they will call me back. I've yet to get a call back. I purchased 2 sets of Classic Luxury Firm Twin size mattress sets and one on the box springs has 'sunken' in. I purchased the sets back on January 14, 2001 and picked it up on January 16, 2001. I want the box spring replaced. I want it taken care.