Orkin Pest Control

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1.5 out of 5, based on 2 ratings and
6 reviews & complaints.

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Fast, courteous, prompt and very reliable
Posted by on
COLORADO -- On Friday, September 17, 2010, after shopping, I pulled into my driveway, and saw something odd in the upper corner of the outside of our third garage. I got out of the car, and it appeared to be some type of cone nest, made out of paper, and there were swarms of what I thought were yellow jackets flying around. I immediately pulled into the first garage, where I park my vehicle, and called the Orkin man. I told my husband he misses all the fun situations, due to his work schedule. This is the type of fun I'm almost sure he would not miss!

The girl who answered said, she could have someone out there in less than two hours, which I said was fine. I called my parents to please come get the twins, and take the dogs back to their house. I was worried about one of us, including the dogs, being stung, with the way these creatures were swarming.

The Orkin man showed up in forty five minutes, and I was very relieved to see him. I showed him the area, and asked him if there was honey being made. He told me, oh no, they are not yellow jackets, they are paper wasps and very dangerous. He said yellow jackets nest in the groud, which is something I did not know. I asked him what he would used to get rid of them. I did feel bad about having to kill them, but the Orkin man said he did not feel bad about killing them, because, once they get stinging, it becomes a very dangerous situation for the victims.

I asked him what he was going to use, and he had a can of something called Wasp Freeze, which would stun them, and freeze them, basically causing instant death. He also assured me, it would not be harmful to myself, my family, dogs or wildlife. I was worried birds might come in to eat the dead corpses, and he said, nope, that would not happen.

I then went inside my house, and he proceeded to spray away. They were not that high up, so he as able to spray from a standing position. He then came back to get me, so I could see the results. And amazingly enough, they started dropping and were bascially dead when they hit the ground. He also said there would be paper wasps out flying, that would come back to the nest later on, but he was removing the nest, and so they would not have a nest to come back to, and they could not join in with another colony, so they would wander and die off. I could not believe how many there were all over the ground. The spray had an odd smell, sort of like orange furniture polish. He then swept them up for me, and told me they would continue to die off, and that it would be OK to sweep them up later on, after he left. That would be my husband's job.

I would like to say how pleased I was with how fast and promptly the Orkin man showed up. He also told me, the freeze spray, which he sprayed in the area of where the next had been, would keep new paper wasps from nesting, if we did have any new ones decide to visit. He also said, this visit would also include if he had to come back for a second time, in case I did have any paper wasp issues. He gave it all to me in writing.

All in all, if I ever have any pest issues in the future, Orkin Pest Control Serives will be who I call.
     
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MRM on 2010-09-19:
\0/ \0/ \o/ Three cheers to Pest Control for providing great care to Skye's house! HOORAH!
Anonymous on 2010-09-19:
I am glad nobody got hurt from the wasps and that Orkin was able to respond so quickly. My brother stepped on a wasps nest once when we were kids. I wouldn't want that to happen to anyone else. He was in a lot of pain for days
DebtorBasher on 2010-09-19:
This makes your Queen Bee very sad :(
Nohandle on 2010-09-19:
I knew that about Yellow Jackets nesting in the ground because my dog was stung on the end of her nose once. I'm 10 minutes from the vets and her tongue had already swollen by the time I arrived. It scared the wits out of me because she could barely breathe. Luckily an injection took care of it but it wasn't something I'd like to go through again.

I use Terminex, not Orkin, but for a rep to arrive at your home that quickly speaks well of them. A sting could possibly cause death to an individual if he is allergic to them. With small children at home I know you felt more comfortable when it was over. I don't want to be around any of those nests.
Skye on 2010-09-19:
Well Queen Bee, I'm sorry and do apologize, but these were scary and very frightening to have around. You remember the spider fiasco in my master bath last year, that I would not kill. I finally caught it and took it outside. I never heard of paper wasps until Friday. They were also laying down flat on the garage door, and when they opened their wings to fly, they were horrifying and HUGE! The last thing I wanted, as NH mentioned, was to have Pebbles or Bam Bam, or the dogs stung. The Orkin man saved the day!!!
DebtorBasher on 2010-09-19:
You could have brought Pebbles and Bam Bam to my place to watch while Mr. Orkin was there.
Venice09 on 2010-09-19:
That freezing thing sounds like a safe and effective way to get the job done. I always try to find an alternative to pesticides. I can't stand the smell and they are so harmful to other living things.

I've been having more and more trouble killing bugs. I just can't get myself to do it. I either live with them or put them outside. I do kill anything that looks like it could hurt me though and have no problem killing mosquitoes and flies. Flies are disgusting and I'm a mosquito magnet. I kill ants, too.

It sounds like the Orkin guy knew exactly what he was doing. And I like that the price included a follow-up visit if it becomes necessary. I never heard of paper wasps either but they do sound scary.
Alain on 2010-09-20:
I hate wasps! Glad Orkin got rid of them for you!
jktshff1 on 2010-09-20:
Good review. We go through this every year. I spray them with a wasp and hornet spray and knock down the nest. $3 bucks at the hardware store.
ok4now on 2010-09-23:
Very Informative. After all this time I thought the nest outside of my garage was yellow jackets. Now I know that they were paper wasps. Picked up a can of foaming wasp & hornet spray that shoots 20 feet at Lowe's. On sale for $3.95. They didn't stand a chance with this. The foam instead of dripping like a liquid spray attaches to the nest killing instantly what is inside & the returning wasps. Problem solved.
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Poor Employer
Posted by on
Rating: 1/51
SYRACUSE -- Service manager forces employees to do service even when customers refuse to pay. Threaten action if service is not done. Happily charge the tech who did the service that, they were forced by management to do, for the service when the customer cancels or does not pay. All so there numbers look good to there superiors. Sends technicians to do services after office is closed so tech has no office support if customer has questions about payment or discounts. Services are sold sight unseen so tech may go to a stop and spent hours treating for next to no pay. There may be no way to effectively treat problem but tech is told to do service and not worry about it they will be on service so the problem will go away eventually. Then they send the tech back for unlimited call backs, that they do not get paid for, and tell them they got paid for the start and call backs are their problem. Ask the service manager to give you a hand and you can forget it if it requires him to go more than twenty minutes from his desk. He is far to busy to be bothered with service issues he has reports to do. Managers care more about getting a bonus then taking care of customers or employee safety. I do not mean to include all managers in this group as I have seen good managers and bad. There is minimum follow up on bad techs as long as you give high production results of services are not an issue. Have a customer cancel because you take care of their problem and you are told you are doing too good of a job. I thought that was what we are supposed to do. Customer calls with a complaint because tech did not apply chemicals how or where they wanted they give money back to the customer and charge the tech back. Customer thinks they were overcharged for the service, even though they signed contract and problem was taken care of like they were guaranteed in the contract, customer gets money back and the tech who did the job and spent the time at there home gets charged back. Take over an account from a tech who quits and his customer cancels owing money they charge the new tech even though he never got paid for it. Someone has to eat the loss and it is always the techs. The company says the techs and sales people are the most important part of the company and everyone else is just an expense so why are the techs working 50 to 60 hours a week just to be charged whenever the company needs to make the customer happy. To work for this company you need to put your family, social, and home life behind the company. Orkin needs to come first or you are not going to make it as a tech. Oh did I forget to mention I was laid off after I was snowed in and could not get out with the two wheel drive truck I was given. Snow tires would have helped but I worked six days a week and was told to get them on my time.
     
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Alain on 2012-04-26:
Being laid off might help you in the long run as you don't sound like you were happy working for them. There's someone out there that will better suit your employment expectations.
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Do Your Homework!
Posted by on
Rating: 2/51
So imagine my surprise a few months ago when I discovered I had bed bugs! Apparently the place had been treated once by Orkin 2 weeks before I moved in. Orkin promised the landlord they were gone and someone could now occupy the place. Well one must have survived because it was reinfested. So once again Orkin came out and sprayed and steamed my furniture as well since steam kills the bugs. One survived again as I am once again getting bit! So this Orkin man stands in front of me and tells me I must have brought them in again! Mind you I have done no traveling, have only been to my mom's house (bedbug free by the way, we checked just in case), and have not allowed anyone into my home because I don't want them to take one home and infest them. He refused to spray again as we don't do "preventative" spraying for bed bugs. I was bit Saturday night (it is Tuesday now) and the evidence is all over the box spring. After the landlord freaked out on him, he finally agreed to treat. Then I find the stuff he is spraying only costs $9 a can and the landlord has spent almost 2,000 with Orkin to rid the place of these bugs!
So my advice to anyone who has bed bugs?

Do your homework before hiring ANY pest control operator to treat for bed bugs. A good starting point for anyone is www.bedbugger.com. This is not a site that gets you to buy anything, rather it's informative and will allow you to ask the right questions and make the right decision as to who to hire.
     
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old fart on 2012-05-15:
bedbugs are an exterminator's worst nightmare... I was in the pest control business for 30 years and hated to get a call for those miserable SOB's..
Almost any treatment is intense crack and crevice treatment of the whole building, and failing that, a space fumigation using a tent over the structure
Mario The Great on 2012-05-15:
Heat kills them. They HAVE to use those heaters that use something like 5 GigaWatts AND even then, it's not always successful. Good luck.
Brandi1980 on 2012-05-16:
old fart, I know it requires intense treatment! No there is no crack or crevice treatment of any kind going on. This guy is an idiot! Told the landlord that there is NO way that they can hide in walls. Landlord is clueless and every time I talk to him and give him information, he asks Orkin and they deny it. I have no choice but to move now because the allergic reactions are getting more severe. Of course I can't take but a few things, but nothing can be done at this point.
Nohandle on 2012-05-16:
Anyone notice how bedbugs and head lice have made a *big comeback* the past several years? I know, they never disappeared, but good grief. I honestly believe international travel contributed to the bedbugs but the head lice as well? We've had schools in my area virtually shutdown because of a head lice outbreak. They are so contagious, taken home and spread to the rest of the family. To think all we once concerned ourselves was ridding our homes of roaches, mice and occasionally fleas compliments of Fido.
Churro on 2012-05-16:
Bed bugs were a huge problem in the USA before DDT then almost non-existent after DDT and now making a comeback since DDT and other chlorinated hydrocarbon insecticides were outlawed. I say screw the environment, shoot the tree huggers and bring back DDT. I'd rather have a few bird casualties and whining lefties than bed bugs.
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Orkin Damaged My Valuable Collectable Autographed Photos!
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POMPANO BEACH, FLORIDA -- Orkin pest control was hired to treat my home for bugs. They told me to move all of my furniture and belongings to the center of the rooms and to take down any paintings or framed photos so they could be "treated". I did as they said, and was told I had to vacate the apartment while they worked. When I returned, I found that they had sprayed liquid insecticide on my valuable celebrity autographed photos, damaging them beyond repair. At no time during the initial inspection of my home did the inspector ever say that liquid sprays would be used on my framed photos, otherwise I would have removed the actual photos from my home, knowing full-out that any liquids and even humidity can damage glossy photographs. These items are literally one-of-a-kind, and cannot be replaced. What kind of training do these people get? Any fool knows you can't ever get a photograph wet. The damage is irreversible.
     
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Venice09 on 2011-11-09:
I'm sorry this happened, but when they told you to take down the photos so they could be treated, that would have been the time to ask how they intended to treat them. I guess they assumed you knew the photos would be sprayed along with everything else.

This is a good warning to others who are unaware of this procedure.
trmn8r on 2011-11-09:
This is extremely unfortunate. The key here, IMO, is "take down any paintings or framed photos so they could be "treated"."

They told you that they were going to treat everything, including the photos. That would have concerned me. Did you ask them how they would be treated? Most fools should know that liquids will ruin a photograph, but one way to assess how just how foolish a person is is to question them and see what pops out of their mouths.
Churro on 2011-11-09:
The pest control people should have known better. This is clearly a case of negligence. Sue them.
Slimjim on 2011-11-09:
I have to agree with the poster. One would assume they knew what they were doing, but spraying liquid on photographs? This is SOP in the treatment of bugs on pictures? How could this not happen 100% of the time on every job? How many bugs nest in wall pictures anyway? Was this even necessary? I'll have to remember to pass on this tale as my parents live in Ft. Lauderdale and maybe could end up calling this same outfit one day if they needed an exterminator.
Venice09 on 2011-11-09:
If this happened to me, I would have to hold myself responsible for not asking how the photos would be "treated". Actually, as soon as they said the paintings and photos would be "treated", I would have removed them from the premises, especially if they were valuable.

If this is part of Orkin's routine extermination procedure, I'm shocked that all their customers don't complain.
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Customer Beware of Policy Cancellation
Posted by on
ATLANTA, GEORGIA -- We had a Termite Policy with Orkin (written in 1974 for my husband's grandparents) taken over by my husband and I in 1991. Each year we would receive a bill for $35 to cover cost of continued policy...our service was through the Gainesville Fl office. Several years ago that office closed and we stopped receiving bills. Each year we would have to track an Orkin office down to pay them. We tracked them to Leesburg, we tracked them to Ocala. Each time expecting to begin to receive regular bills again. Then, one year, I forgot to hunt them down! They cancelled our policy. They refuse to reinstate. Dishonorable company. I can only assume that the price of these policies has dramatically increased since 1974 and they didn't want to keep us at that old rate. For a few years we were able to hold on (by tracking them down to pay them). This year, I totally forgot and they refuse to make good on this. They have lost a customer for life. Consider this before contracting with them for a billable service.
     
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saj80 on 2010-06-30:
You are mostly correct in that your annual premium is less than a month of service these days, and Orkin didn't really care if you stayed with them. However, I don't know if this makes them dishonorable, as I don't know the process of account transfer when a specific location closes. It could simply be that the previous owner was responsible for moving the accounts or that yours simply fell through the cracks. I don't blame you for being upset, but I think, overall, Orkin is a decent company.
Helpful on 2010-06-30:
I have to agree with everything saj80 stated.
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Poor Employer
Posted by on
I am a past employee of Orkin Pest Control from a few years ago...... If you are considering a career with this company, I urge you to reconsider! While at the interview they make it sound like it's the best job on earth! When in reality it is anything but! If you take a job with this company, be prepared to work VERY LONG HOURS WITH NO COMPENSATION! When I worked there I put in an excess of 55 to 60 hours a week, 6 days a week........ Most people would think, "Well it's a lot of hours, but at least you make a lot of money from overtime!" WRONG!!!!! They pay you on a production basis, which means you make a percentage of the production you make for the day........ Which is a very small percentage! What does this mean??? That's right.... NO OVERTIME PAY WHATSOEVER!!! The company realizes this and takes advatage of their employees because they can legally work their employees 60 hours a week and not have to pay any extra out of their own pocket! Aside from that, the benefits from the job are horrific!!! They do offer Medical, Dental, Life.... etc.... but the coverage is so unbelieveably horrible it's not even worth getting! They do have company vehicles of which you have restricted use, (which means you can only use it for work purposes and that's it!) Which would be fine, except they take out a hefty amount out of Your own pay for using their trucks to do their work!!! If you are caught using it for other purposes other than work, there are hefty consequences! And don't think you can just use it anyway and get away with it..... Nope.... They have GPS units equipped on every vehicle so they know your every move! Any extra expenses required for work (I.E. Cell phone calls [of which they require from you everyday]Tolls, work uniforms, and basically anything else aside from gas, you are required to pay out of your own pocket with no reimbursement from the company.... All this combined with heartless management makes this an all around horrible company to work for! Leaving the company was the smartest decision I've ever made! And if you are considering employment with them, I strongly urge you to reconsider
     
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miyata on 2009-12-06:
I used to be an employee also. 50-65 hours would be a dream compared to some of the hour I put in there. 6am on ave to 8pm and sometimes up to 11pm for some restaurants.

Pay. I never got a grasp on the pay scales. A percentage for nationals (which may as well be doing for free with such a small monthly charge they get), a different percentage for regular accounts, a percentage for sales and doing extra services for other techs. Basically I just looked at the paycheck, signed it and cashed it (well I should say I had to have a family member deposit it for me since I could not get to my bank 90% of the time due to being at work).

Taking home the truck. unless I can use it occasionally for hauling some small stuff, I was NOT going to pay $90/month to take "my" truck home. They kept badgering me to take it home. But since I drive right by th office on the way to my area, why bother? Plus commercial vehicles in the area I live do get vandalized on occasion and I don't have an area to put it during snow emergencies. Not to mention I had a nightmare just trying to get the BALD TIRES replaced when I was "issued" a "new" truck. I had one of the few V6's and where my route was (lots of hills, back roads and dirt trails to hideaway cabins) the 4 bangers would strain. But since I was getting "too many miles" on it, well DUHHH my area was freaking huge. 90 miles west of the office to 20 miles east to 50 miles north. The 4 banger they gave me came with bald tires. Constant excuses from the manager why I couldn't get the truck to the shop to fix an unsafe vehicle, but heaven forbid I brought it back dirty.

The job itself wasn't bad other than getting used to dealing with dead mice. But the constant backstabbing going on in the branch was pathetic. They give you pagers and a calling card (even back in 2002 pay phones were being phased out in this area and most the ones that were left woulndt work with the card). Why they couldn't provide cell phones or nextels since they probably would be about the same price as pagers and calling cards. My fav was one of the office girls GAVE my personal cell number out to someone who called and asked for it. But yet when I had a question about a new account on my route, I couldn't get the salesman who sold the accounts phone number to call him directly because of "privacy matters"?

Half the time I didn't have enough materials and supplies due to the cheapskate branch manager trying to save a buck by not ordering enough.

I was fired (best thing that happened for me) because I was stressed out and 3 customers out of 150 complained. The branch manager didn't have the balls to tell me himself. He had the service managers do it.

BTW you, as a tech, have to do your own collection calls which is a total PITA. Should be the office personals job since they have time to sit and play games with each other from 8-4:30.
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