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Defective Oster Microwave's & Long, Mysterious Chain Of Subcontractors
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GREENSBORO, NORTH CAROLINA -- Last Friday my 11 month "Old" OSTER 0.7 cu. Ft. countertop microwave oven instantly died with the simple push of the open door button, a spark in the back vent and POOF, the electronic LED display went dead! Then the repair odyssey commenced. I tried to phone the retailer BEST-BUY(Greensboro, NC)to find out if I should take it to their repair dept.(Geek Squad)or somewhere else?? Well it seems that BEST BUY was too busy SELLING to ever bother to answer their "Customer Care" phones even after numerous attempts including trying to hack their phone tree!

So since BestBuy isn't in the business of answering it's phones, I had to haul the oven OVER TO THE STORE'S repair dept. and after waiting a half hour, was given a "secret phone" number for Oster's C. S. since the "published" number listed on it's warranty page, doesn't actually work!!!

It doesn't work because in REALITY "OSTER" doesn't make the microwave but instead licenses a subcon "JARDEN CONSUMER 'SOLUTIONS' which in turn sub-licenses the OSTER brand name to another shadowy "consumer solutions" firm(PETTERS CONSUMER BRANDS LLC/MLO) that has since 'taken the money & run' out the back door & likely moved to North Korea!!

If you visit OSTER'S WEBSITE theres a menu item titled: "Oster microwaves & refrigerators" On which the company attempts to explain the 'whole problem' and invites us to return for periodic updates of the situation with their attempts "to contact Petters"

Well it looks like I WAS A SUCKER FOR THE 'OSTER BRAND NAME' and the lack of consumer reviews of the product then on the web. So far I'm out $60.00 for a product that lasted 11 months and to have it repaired would require me to pay to ship it out-of-state because apparently BEST-BUY is NOT AUTHORIZED to repair this product at its own onsite facility! SO I ALSO WAS A SUCKER FOR BEST BUY TOO! Maybe the moral of this story is

a) OSTER MICROWAVES SUCK (aren't even made by Oster!)

b) BEST-BUY's customer "service" is shady.


c) Low-cost, compact microwave ovens of today are likely to be an "ANNUAL PURCHASE" (& disposal item). Better to save-up your pennies & buy a PANASONIC oven for $160.00 or so & save the hassle of getting & tossing one every year!

(But I ain't got the $160. so I had to choose a GE 0.7 compact (Walmart) to be my 2009 cooker)!
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David Ritchie on 05/23/2011:
Mine did the SAME THING!!!!!!!!!!!!!!!!!!!!!!!!!!!
DesertDave55 on 09/10/2012:
So... I was going to purchase a microwave from Walmart. I've always owned Sharp 'waves- lasted for years (donated them to Goodwill). But the Oster was cheaper, given the size and features. But I wanted to see what other microwaves would be on Oster's site. THERE IS NONE. So I found this website. If you're going to buy something, check the mfr's website. Oster has NO microwaves listed. I'll buy Sharp until I find better.
DebtorBasher on 09/10/2012:
I've been looking for a microwave for three years now and I still haven't found ANY that doesn't sound like it's being thrown off a cliff every time you shut the door on it. Why can't they make a microwave with a SILENT door? I know they have the 'soft close' doors on some, but they still make a loud noise...Man-O-Man, it sounds like I'm slamming it shut...I even hold the release button in and close it slowly, but that doesn't even help. I refuse to buy one until I find exactly what I want.
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Taking For Ever To Get Refund
Posted by on
Rating: 1/51
VANCOUVER BC CANADA -- I recently sent back a microwave that I purchased at target. The brand was Oster I purchased the warranty. Had problems with micro. Send it back in Jan of 2012 they received it on and approved the refund on March 20th 2012./ I had called twice since that date they told me 4-6 weeks from approval of refund that I will receive check. 6 Week is up by may 1st 2012 today the 4th of may I called the gentleman said to me I should be receiving check now from 1 to 1/2 weeks now date will be may 16th wow. My problem is why so long for waiting for your money. The process that they have sucks sorry for that. I will never in my life again recommend Oster brand for anything not even for hair cutting clippers. They don't deserve any business cause they are so lame in taking care of business. I pray I do get my refund that's what they said & just noticed that they are not listed with BBB I wonder why? "Mmmm" things that make you go "mmmm" anyway I don't recommend them for anything in my book Oster will never enter my home for anything not even a newspaper add I rate them an f I also learned a lesson

wilson lopez
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Skye on 05/04/2012:
Thanks for the heads up.

As for the BBB, that means nothing. Any business can get a BBB listing, if they pay their yearly BBB dues. It's all a shame.
WIL4CHRIST7 on 06/01/2012:
Thanks I finally got the check from Oster. The refund check. Another surprise the check they sent me had to go through some overseas clearence. I had to pay an additional 8 dollars for that plus had to wait 10 days to check to clear from when I deposit it to bank. Oster sucks pits F in my book
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I bought-the Oster microwave and like others it did not last long before it stop heating. I took (careful precaution!!) and (unplugged the unit!!) to view the fuse which of course is the main problem why this microwave does not heat up. Everything else works well but the heating. But since I changed the fuse to something very close to the same amp of the actual fuse it did work fine next to nothing. I did not find any problem other than the no heating. This should only be attempted by someone who is in fact has close knowledge of electricity. The process is safe (WITH THE CORRECT PRECAUTION!!).

Ever since I replaced the fuse and found out that that was all it needed I have been using it for 8 mths. Note--I did take measures into my own hands which is not recommended by anyone. But it is the old-fashion way...
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miles on 12/11/2011:
How did you know what amp was necessary. I am looking for low amp microwave and not many mfg list this info.
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Oster Microwave sucks
Posted by on
I too thought I was buying a "Name" product about a year ago. Granted I only paid $65.00 for the microwave but thought the name meant something.
About 3 month ago with the door shut we heard what sounded like the motor running but it wasn't on. After opening & closing door several times it stopped. That should have been my warning. Tonight after dinner,
I thought I smelled something hot in the kitchen, thinking I may have left a burner on I went to check. The microwave, with door shut and no time on was hot, I mean literly hot, the entire cabinet. We quickly unplugged. It stayed hot for a good 40 minutes. I hate to think what would have happened had we not been home..any product named Oster is out for me from now on. Think I got it from WalMart but can't blame them for shoddy name brand product.
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Venice09 on 01/23/2010:
I'm not sure how you can smell something hot, but my son claims he can smell boiling water, so I guess anything is possible.

Try leaving the door cracked open instead of closing it all the way. Maybe then it won't activate itself. But if you're truly afraid of it causing a fire, and it's no longer under warranty, I recommend just throwing it away. It's not worth risking a fire over a $65 microwave.

Also, it is my understanding that some brand name items are made specifically for Walmart and are of lesser quality than if purchased elsewhere. If that's the case, then Walmart is partially to blame for selling inferior products.
Anonymous on 01/23/2010:
"I'm not sure how you can smell something hot, but my son claims he can smell boiling water"

I don't understand any part of this statement. If you can't smell something hot, I would believe you're in the minority. Smelling boiling water??? Hmmmmmm....

As far as the review.....throw it away and buy another. If it's under a warranty, send it in and maybe you'll get a different one.
Venice09 on 01/23/2010:
What does hot smell like? I can understand smelling something that's burning, but not something that is just hot.
Starlord on 01/23/2010:
If you don't know what hot metal or hot electrical equipment smells like, then I truly feel for ya. I used to work in emergency medical services and the lady who ran it had no sense of smell, so she depended on whoever she worked with for detecting odors. I am not buying the idea that any company makes shoddy goods just for WalMart. I do know that manufacturers make different models of the same item, with only minor cosmetic differences. This is for those places that state in their ads that they will meet any price "on identical items." The model numbers are different, so they don't have to worry about another retailer having an 'identical' item.
MRM on 01/23/2010:
There is an aroma in boiling water.
Venice09 on 01/23/2010:
The funny thing is that I have an acute sense of smell. But I can honestly say that if I am preheating the oven, I do not smell when it's hot if there's nothing inside.

And yes, once it was brought to my attention that boiling water does have a slight smell, I realized that it actually did. I guess I was so used to it that I never noticed.

I didn't say that manufacturers made shoddy products for Walmart, but they do make ones of lesser quality so they can be sold at a cheaper price. I am disappointed with any major company that compromises the brand name by making these products, especially the brands that are known for superior quality. It makes the consumer feel tricked when they buy a brand name they trust only to find out the product is not the quality they expected. If Walmart's prices were truly cheaper, they wouldn't have to sell alternate models to keep the price down. The price of the real thing would just be cheaper.
Ziggy on 11/20/2011:
Regarding the comment that you can’t blame Wall Mart. Wall Mart uses their buying power to influence manufactures to produce products that can be marketed at a decreased amount. This tactic causes them to produce lower than acceptable quality goods. If you buy it at Wall Mart you are feeding the cause that continues to lead toward lower quality goods across the board regardless of where you buy it. I personally do not purchase anything their that plugs in or requires assembly.
AnonNetDude on 11/21/2012:
I think this information should help reveal what likely went on here: http://www.sunbeam.com/specialannouncement.aspx - the microwaves that were sold were actually produced by an entirely different company that had *licensed* the Oster trademark from Sunbeam. The products were NOT made by 'Oster' or 'Sunbeam'. Looks like the bad quality products caught up with them too! Checking the website 'consumeraffairs' shows over 50ish complaints about supposed 'Oster' microwaves.
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The Name Sold Me, What A Sucker
Posted by on
BANGOR, MAINE -- The only thing that works is the clock!!!!! Model OM 1201EOVG. Had about a year. Purchased @ Target.
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Fufu487 on 10/17/2011:
I've found Oster blenders and food processors (the ones with all metal gears, not the cheap plastic ones they've started making to serve a lower price range)to be simply amazing. I've heard poor things of the microwaves, though.
Venice09 on 10/17/2011:
Brand names used to give consumers confidence in their purchase, but names don't mean anything anymore. There's no way of knowing who manufactures the merchandise or where it was made. It's easy to get stuck with junk.
Dukemom on 10/18/2011:
Oster doesn't make microwaves. They only license their name to them. Still a black eye for the brand though.
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Poor customer service for faulty microwave
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FORT LAUDERDALE, FLORIDA -- We bought an Oster microwave in Dec. 2009 and it was working fine for 4 months. About a month ago, it started building up excessive moisture inside, to the extent the interior seams were rusting and water was dripping from the door. When contacting Oster, they first said it was our environment that was causing the problem and it wasn't a warranty issue. Then the next representative accused us of not maintaining the microwave properly because we didn't wipe it every time we used it. There was nothing to wipe until a month ago when all the moisture started forming. They took our denial of wiping the first four months as meaning the microwave was filled with uncleaned food which then clogged the vents. When asked how they knew we had a dirty microwave, they referred to the wiping comment that was totally unrelated to food spills but was said during the discussion of the moisture problem. No moisture, no need to wipe, moisture dripping on the floor, then need to wipe. Of course, all food spills were cleaned up immediately, that was assumed as normal use on our part.
In all, three representatives hung up on us out of four including one supervisor.
They have been coached to ask probing questions that they then turn around to make it seem like you have created the problem yourself. One tech even suggested we probably dropped the microwave causing the problem. Another said it was unsafe to use and we should pay to have it repaired. In all, it was a surreal experience with a company that obviously doesn't value it's reputation or return business.
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msnanny on 05/07/2010:
Just so you know, Oster doesn't make microwaves. They license their name to somebody that does.
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Oster Microwave lasts 5 weeks
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Bought an Oster Microwave at Walmart that lasted all of 5 weeks. It still turns and makes noise and the light works but it does not heat or cook anything. Just beginning this quest but I have already figured out: 1. Walmart does not answer my calls; 2. Oster does not make Microwave ovens; 3. The model number on my micro does not seem to exist.

My advice: stay away from buying anything that says Oster on it, I surely will never buy from them again.
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Anonymous on 01/01/2010:
Well, if you bought it 5 weeks a go, I would assume you would have kept a receipt for your records? Any appliance or high-dollar item I buy, I keep the receipt for at least a year. Heck, I had a GE microwave I bought from Sears. It lasted maybe 8 months and the same thing happened. It would go on, but would not cook anything. I had my receipt, didn't even have the box. I took the microwave back to Sears and they exchanged it for another one. Works great. Hope this one lasts longer than 8 months! If you have a receipt, take it back to wal mart. They may replace it for you. If not, you may still be able to get a replacement if you take it back there and explain the situation to a manager....they would probably just exchange it and put the old one in the box and ship it back for credit. That is if they still sell the same exact one.
Eloise on 01/01/2010:
Great point Tennboy. The OP should also contact Oster directly. Usually there is a paper containing contact information in case there is just this type of problem. It should be with the direction booklet. (Something else that should have been kept. It a good idea to staple the contact information paper right to the booklet, saves having to search for it in the future.
Class Advocate on 01/01/2010:
Sounds like a defective element. Keep the board posted.
Class Advocate on 01/01/2010:
Of course once I google "Oster microwave" I find a bunch of microwave ovens manufactured by Oster. So I do not see how you reach the conclusion that Oster does not manufacture microwave ovens.
Anonymous on 01/01/2010:
If it has Oster's name on it, then it is safe to assume they make microwaves. Contact Oster directly and have them replace it. It comes with a year warranty.
Anonymous on 01/01/2010:
How about the instruction sheet or booklet? It should have the model and serial number on it. If you have had it only five weeks, then Walmart should exchange it.
msnanny on 01/01/2010:
Oster no longer makes microwave ovens. They have however licensed the Oster name to those that do. There should be a phone number of the actual manufacturer located either in the paperwork or perhaps even someplace on the unit. Good luck.
Anonymous on 01/01/2010:
ms, if they allow their name to be put on it, then would they not still be liable for the warranty?
msnanny on 01/01/2010:
No LadyScot. Somebody simply pays to use the name. Oster is a brand, not a manufacturer. Jarden Consumer Solutions owns the brand.
Anonymous on 01/02/2010:
Ahh...kind of like RCA and Thompson Electronics..thanks for the heads up.
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