Poor customer service for faulty microwave
FORT LAUDERDALE, FLORIDA -- We bought an Oster microwave in Dec. 2009 and it was working fine for 4 months. About a month ago, it started building up excessive moisture inside, to the extent the interior seams were rusting and water was dripping from the door. When contacting Oster, they first said it was our environment that was causing the problem and it wasn't a warranty issue. Then the next representative accused us of not maintaining the microwave properly because we didn't wipe it every time we used it. There was nothing to wipe until a month ago when all the moisture started forming. They took our denial of wiping the first four months as meaning the microwave was filled with uncleaned food which then clogged the vents. When asked how they knew we had a dirty microwave, they referred to the wiping comment that was totally unrelated to food spills but was said during the discussion of the moisture problem. No moisture, no need to wipe, moisture dripping on the floor, then need to wipe. Of course, all food spills were cleaned up immediately, that was assumed as normal use on our part.
In all, three representatives hung up on us out of four including one supervisor.
They have been coached to ask probing questions that they then turn around to make it seem like you have created the problem yourself. One tech even suggested we probably dropped the microwave causing the problem. Another said it was unsafe to use and we should pay to have it repaired. In all, it was a surreal experience with a company that obviously doesn't value it's reputation or return business.