WILLOUGHBY, OHIO -- In early Oct. 2009 I ordered "Miracle Conditioner" from this company and provided them with credit card information. I received a phone call from them stating that my credit card hadn't gone through. I immediately sent them a check for the amount they said I owed. When I received my credit card statement I saw that indeed the amount had gone through along with my check clearing the bank. I contacted the company via phone they said they would look into it. I asked if they wanted a copy of the canceled check and credit card statement, they said no. Several weeks went by and I hadn't heard back from them nor had I received a refund. I sent them an e-mail on Mon. Nov. 23 asking for a refund of my double payment. I received an e-mail back, stating if I would provide them with my credit card # they would issue a credit my card and then asked "how much they owed me"? I replied that I would not send my credit card # to them because obviously they are incompetent because they should have record of it. I informed them that I sent in a check I wanted a check refund and wanted it sent immediately. I received NO customer service, I even went so far as to tell them that if they had apologized for this incident I would reconsider reordering from them again...no apology.
I will never order from "My Tate Family" I have attached their website...don't be fooled by it. www.ourtatefamily.com