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Outback Steakhouse - Page 2

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82 Reviews & Complaints

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Hair in Salad
Posted by Thetenthcaller on 01/03/2013
TAMPA, FLORIDA -- Tampa (Henderson Street). Dec. 27 found hair in salad, and Manager saw it and comped $9.99 of $78 total bill. When my family was not with me I called and told him I was surprised he did not comp entire bill. I could of loudly complained as the restaurant was at full capacity, but opted to keep it low-key. He credited another $21 to my Visa but I feel the entire $78 should have been comped. Also, my guests were hesitant eating their own salads, and the one that ordered a Cobb Salad didn't even finish half of it as she lost her appetite! While Manager said this compensation was standard in the industry, I immediately found examples online where other Outback Managers comped the entire meals for hair in a sandwich and also a salad -- and their total bills exceeded $100. Comments or Feedback -- is this acceptable?

     
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Posted by MDSasquatch on 2013-01-03:
$31 - per hair - per salad seems to be a fair compensation; but here's the deal... the manager has probably lost a customer for an insignificant amount of $$$. I had a very bad steak at Longhorn not too long ago and was forced to send it back to the kitchen, the replacement was a horrendous mass of gristle. I took a photo of the mess and sent it to the entire executive staff at Darden (The parent company for Longhorn) and I got a personal phone call from the VP and a $100 gift card. I used the card to take my family back to Longhorn Steakhouse and had a wonderful experience the second time around. I have since gone back at least a dozen times. Morale of the story -- a customer will go where they feel wanted, and Outback doesn't seem to be this kind of place. Try Longhorn TTC
Posted by clutzycook on 2013-01-03:
I'm afraid I have to disagree with you. They comped the salad in question, and that was the right thing to do. But unless there was hair in more than one meal, the rest of the bill should have stood as is.

As for the examples you found, what were the circumstances? Was it just a hair in a sandwich or were there other factors involved (eg, poor service to begin with)?
Posted by Anna Molly on 2013-01-03:
Interestingly worded complaint. Were there other items ordered and consumed that were not salads?
Posted by Anonymous on 2013-01-03:
If you ate the entire meal (and it sounds like all but one of you did), then why should you be comped the entire bill? Yes finding a hair in ONE salad is unacceptable but obviously it didn't ruin the entire meal if you were still able to do it. Management uses their own discretion when handling these situations. Just because a patron at another restaurant had their entire meal comped, doesn't mean you will be given the same treatment. Also, if the managers resolution wasn't good enough, the time to resolve it to your satisfaction was then and there. Not after the fact.
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Lack of Quanity
Posted by Sheldonjob on 09/29/2012
The Mahi was approximately 1-1/2" X 1". Was served 4 small shrimps and 2 scallops smaller than my watch.
     
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Posted by melissa253 on 2012-09-29:
Did you send it back and asked for it to be taken off your bill? Did you eat it?
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Poor service and food quality
Posted by Samc5904 on 09/05/2012
SUWANEE, GEORGIA -- Went to Outback for a steak dinner. When we were seated we were looking for a nice meal. The service was slow. It appeared that our table was not on anyone's list so we had to wait. My wife ordered the prime rib and I ordered the rib eye. Both were to be done 'medium'.

After a long wait for our salad our meat arrived. Her rib was 'rare'. The waiter said they would but it back on the grill to cook it some more. The best way to ruin a prime rib is to grill it. The meat was black and tasted burnt. My rib eye was tough and tasteless. They replaced it but the replacement was just as bad.

All in all the service was slow and the food was not to our liking. We would not be going back for a long time.

They must have reduced the quality of the meat they are serving.
     
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Posted by trmn8r on 2012-09-05:
I won't EVER be going back to an Outback, unless my memory gets erased.

Bad service and poorly prepared food I also experienced. Replacing food and comping bills shouldn't have to be done as often as it is there. It wasn't worth the headache for me.
Posted by wjk898 on 2012-09-24:
What Outback calls "steak" is a 2 inch thick chunk of stewing beef that is tough and flavorless. It doesn't even look like a steak. Horrible food. Basically, a trough.
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COMPLAINT
Posted by Kcarter on 08/06/2012
DANVILLE, VIRGINIA -- Myself, my wife and two little girls were at the Danville VA Outback store on Sunday August 5, sitting at the last booth closest to the BAR and the Kitchen entrance. Our Server was Kathy, who we thought was wonderful, we also had the not so happy experience with the Bar Keep on duty Laura. She complained the entire time we were there and right before we left after we had admired our server take care of almost every table in the lounge area, even the ones that she wasn't even getting a tip from, She belittle Kathy in front of the entire Lounge customers, and I will have to say my family and I made a choice before we left that if she is ever at the bar when we come back we will not sit in that area. I really hate to complain but seeing Kathy handle the embarrasssing moment like it was nothing I could still tell she was hurt and didn't want anyone to know....

     
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Posted by Anna Molly on 2012-08-06:
Great review, and glad to know you didn't ban the entire restaurant chain because of ONE employee's actions. Next time you go, you might want to make the manager aware (in person) of Laura's behavior, and how it affected your experience there last time.
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Prime Rib
Posted by Terryaguado on 05/20/2012
The prime rib was perfect but the au jus was fake. It tasted like bouillon cubes and worcestershire sauce. Without good au jus there's no way I'll ever get another prime rib from your restaurant. Please let me know if you are going to fix this problem then I'll be back. Like I said the prime rib was great but that au jus ruined it.
     
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Posted by trmn8r on 2012-05-20:
Mid level chains cut all kinds of corners, so this doesn't surprise me. I remember the days when we had a local restaurant that served up juicy prime rib dinner specials for $7.95. The meat was served with those funky colored plastic markers with the doneness on them.
Posted by Nohandle on 2012-05-20:
I've never had prime rib at Outback terry but I'm with you. I want au jus with mine and don't bring horseradish sauce instead. There's a local restaurant here that serves prime rib only on Wednesday nights. Any size cut you might want but all are served with au jus and it's the real thing. There's a big difference.
Posted by ok4now on 2012-05-20:
This post illustrates why chain joints keep failing. The OP was satisfied with the prime rib, they actually got it right. All that was needed was some good Au Jus to really make it good and they put out the cheap stuff. Now the OP had a lousy meal, wrote a negative review and will probably not return. All Outback had to do was stop being cheap and serve some real Au Jus to compliment the OP's meal.
Posted by Starlord on 2012-05-21:
Just another example of people thinking the way they like a dish is the theonly proper way to prepare it. I don't use the au jus, I use the horseradish sauce. Just don't do what i did one night in a low light level restaurant. I misdtook the horseradish sauce for the sour cream for my potato. Mama Mia, that'sa some-s spicy potato!
Posted by Anonymous on 2012-05-21:
I'm with Starlord on this one.

Outback does have a tasty cabernet sauce that goes great with any cut of steak. I haven't tried the Au Ju yet.
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This Chain Restaurant Got It Right
Posted by Ok4now on 05/13/2012
I'm on a real loosing streak with chain restaurants. Olive Garden which used to be good now serves half the portion size. Applebee's can't seem to get anything right with bad food and kids working there expecting a BIG tip for lousy service. Decided to give Outback a try.

Went on a Thursday night and was promptly seated in a booth. For an appetizer my wife ordered the French Onion soup. I ordered the Clam Chowder. Both were served hot an excellent. My wife ordered a full rack of the baby back ribs. They were moist and falling off the bone. I ordered the filet with a lobster tail. The filet was cooked to perfection and the tail was done just right. Finally a chain joint got it right. The check came to $55.00 and the waitress was tipped 25%. An enjoyable dining experience, we will return.
     
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Posted by trmn8r on 2012-05-14:
Good luck. I had some stinker experiences at Outback and threw them into the trash heap with the others that you mentioned, after being initially impressed.
Posted by Anonymous on 2012-05-14:
Glad to hear you had a nice meal at Outback.
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Too Salty Horrible Food
Posted by Hauserlakew on 04/14/2012
SPOKANE, WASHINGTON -- Took my mom to dinner for her bday ordered steak and lobster it was so salty we complained and they brought us new ones that were almost as bad. My daughter order the pasta and she's easy to please. I asked her why she isn't eating her dinner and I tasted it.

I've had frozen dinners that are better by far they said its there new way of seasoning and offered us a online survey for a free blooming onion.

I spent $90 bucks and it totally sucked.

We will go to Texas roadhouse and Red Robin. Good every time.

I'm amazed their still in business.
     
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Posted by madconsumer on 2012-04-14:
there are some chefs that do not taste the food they prepare. worse is when a dish is returned, they do not taste it either.

very helpful review!
Posted by trmn8r on 2012-04-14:
The problem is very simple.

Outback touts itself as a "full-flavored steakhouse", and when you ask what that means, you are told they season the cr** out of everything.

I think what this really means is that their food stinks so badly that they mask it so much all you can taste is spices. "What do you think about dat dare New Yorker, Clem?" "By Joe, dat dare is da best darn slab of beefe I had forever!"

When you ask for no spices, the meat is totally bland. In this case, they simply gave you the same thing twice, which is what I came to expect at OB. Texs RH had horrible immature servers. RR banned me. I eat at home now.
Posted by jktshff1 on 2012-04-14:
A chef that does not taste the food is a cook, unworthy of the title chef.
Posted by trmn8r on 2012-04-14:
I would not expect to find a chef at Outback, TRH, etc. They call whoever is in the kitchen at Red Lobster a "grillmaster". Yeah, ok, whatever!
Posted by Anonymous on 2012-04-14:
This is why I am picky about where I eat. I HATE salty food and it seems like so many places are heavy handed with the salt shaker. I avoid Outback for this very reason. Good review.
Posted by Starlord on 2012-04-14:
I agree with jkt. Some people feel Gordon Ramsay is wrong when he climbs the frame of chefs, either on Hell's Kitchen or Kitchen Nightmares, but when someone is paying good money for their food, they deserve that the food be edible, at least. Something that should be in every in every kitchen is a container filled with teaspoons. Food needs to be tasted to assure it is worthy of waht they charge for it.
Posted by oldisgood on 2012-04-15:
I ate at Outback just once. My opinion - overpriced, flavorless steaks, not worth my time.
Posted by Nohandle on 2012-04-15:
Years ago at Outback I would order the thick center cut pork chops with a small side of baked beans and spiced apples. They were delicious but it's my understanding they aren't even on the menu anymore. Most of the restaurants now have entirely too much sodium for my taste.
Posted by trmn8r on 2012-04-15:
Flavorless? That is interesting. I found them so loaded with spices that I couldn't taste the meat at all. And the managers were proud of their "full flavor" mantra. They can be proud - I eat elsewhere.
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Horrible Service
Posted by Travis_potter on 03/07/2012
NEW BERN, NORTH CAROLINA -- My wife and I went to New Bern location of Outback on February, 28 2012. It was Tuesday, around 7:45, and the restaurant was completely empty. The hostess sat us right next to a loud party celebrating a birthday. They were using foul language and were quite loud. We waited for 10-15 minutes before our server finally arrived to get our drink orders. Like I said before, the place was empty. There were a handful of people at the bar, our table, and the party next to us. That was it. It should not have taken that long to get a drink order in. We ordered a Blooming Onion that came out burnt and we could not eat. Both of our baked potatoes were cold. We only received on refill during the entire meal. Even after we were done eating it took 15-20 minutes before the check arrived. There was no excuse for the horrible service by our waitress. We even contacted Outback about our experience. It has been one week, and no response. We will never eat there again.

     
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Posted by Skye on 2012-03-07:
Was the manager available that night for you to speak to?
Posted by trmn8r on 2012-03-07:
I've spoken with a few managers at Outback. The last offered me compensation, and I told her I wouldn't be returning. And there the lesson ends.
Posted by oldisgood on 2012-03-07:
#1 If you don't like where the hostess is going to seat you, speak up. I once was going to be seated by the kitchen door. I said, "I will wait for the next available table." I was immediately seated elsewhere. Another time, it was being seated by the entrance to the bathroom. I spoke up and was seated elsewhere.
#2 When the food is bad, speak up immediately. I finally learned at my old age that my money is what the restaurant wants, so apeak up. I used to just grin and bear it until I got a steak I couldn't even cut, let alone eat. I finally got up the courage to say something, they brought me another one and I could cut it with a fork. Another time we were seated in an almost empty restaurant and after 10 minutes and no one even acknowledging us we got up and left. The hostess at the counter asked how our meal was and we said we didn't know because no one ever came to the table and just walked out the door.

You pay good money for your meal - speak up
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HOW CAN A STEAK HOUSE RUN OUT OF STEAK
Posted by Theruster on 03/05/2012
I would like to know why a steak house would run out of certain steak?The second thing that happen was the steak that was served was over done. The second steak that was served was very good.
     
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Posted by madconsumer on 2012-03-05:
i wonder if the supplier ran out first?
Posted by old fart on 2012-03-05:
Steaks are a bit of a gamble... in the '60's there were a dozen restaurants in Saginaw that served filets that were out of the world.. they are long gone now.
Posted by jktshff1 on 2012-03-05:
If there is a "special" running on a certain menu item, there would be a good possibility of running out, depending upon the location and time.
Posted by trmn8r on 2012-03-05:
I run out of stuff in my storage bunker, and have to go into the big city to restock - I have a limited supply. Stands to reason that Outback can run out too, since there are no cattle on site.

Now, I have to go back to making these intricate boxes and writing my manifesto.
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They Say You Can Win a Free Meal on Facebook Tell How Much You Love Them and Post It and Then You Don't Get a Thing I Mean Nothing
Posted by Johnnie.ragland on 03/02/2012
I think it's wrong for Outback Steakhouse to have you fill out surveys and tell you to post it to say how much you love it for everbody to read it, then you don't get anything that they said you would get,a free Outback Steakhouse meal.

Johnnie Ragland
     
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Posted by DebtorBasher on 2012-03-02:
I have done some of those surveys before, and at the end they want me to subscribe to things I don't want...so, I just click off it.

I know there are offers to copy and paste things or 'Like' certain things for those Facebook coins you can use on games and I never got anything...but once you copy and past the message, a message is automatically added as if I wrote it saying, 'This really works, I got 500 FB credits'...yeah, I fell for that ONCE and never again. Now I ignore it when I see others posting that message because I know they didn't write that message and most likely never got their credits either. Just a way for companies to get their grubby little hands on people's info to add them to their spam mailing list.
Posted by ok4now on 2012-03-03:
D.B. Excellent point. All this does is give Outback free advertising at your expense but they offer you nothing in return. I learned my lesson about responding to surveys the hard way. They want your I.P. address to sell and spam you. I refuse to play their game and don't respond.
Posted by DebtorBasher on 2012-03-03:
Exactly Ok4Now, it's just like those 'Free IQ' tests, you go through the entire test and at the end of it, they want your Email address to send you your results...LOL...my IQ is high enough to know better than to give it to them.
Posted by Starlord on 2012-03-03:
They don't say everyone who responds gets a free meal. What the say is you MAY win a free meal. They receive vast numbers of these responses every day. The odds of you winning is based on the number of entries, just like any other drawing. I am sorry, but you are being unrealistic if you believe that you have been wronged because your number has not come up. Keep trying and good luck.
Posted by trmn8r on 2012-03-03:
I think Starlord may be on the right track, only b/c that was my first thought.

What surprised me is the other comments refer to a practice I was unaware of. I have done restaurant surveys, but none that are posted publicly. If Outback is soliciting comments that are to be posted on FB or elsewhere, they SHOULD give out free meals to every person that posts a positive comment (:
Posted by Anonymous on 2012-03-03:
The whole concept of "Social Media" has been blown out of proportion. Too many companies have no idea what it can really do for their businesses, and, as such, they do cheesy/misleading promotions like the OP describes.

Based on the OP's experience, I would say Outback is behind in its marketing efforts, and it needs to hire some new pros to move them forward.
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